US : +1 855 539 6256

Customer Service Representative (non-voice) with Salesforce

Ortigas Center, Pasig City
Share
KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged with one of the leading software solutions provider company. We need Customer Service Representative (non-voice) to join our team of Contact Solutions specialists.

Responsibilities

  • Responsible for resolving queries of the customers through e-mail and chat within average time.
  • Build customer relationships as part of the sales process.
  • Manage and take ownership of the resolution process for all customer related issues.
  • Maintain up to date knowledge and assimilate quickly to new client processes, programs, etc.

Requirements

  • Experience supporting customers through chat and email is an advantage.
  • At least a year relevant experience in Customer Service.
  • Adept with using Salesforce CRM
  • Experience in e-Commerce or Software Solutions service experience is an advantage but not required.
  • Excellent communication skills, both verbal and written.
  • Computer, Internet and Social Media savvy.
  • Willing to work on any shift
  • Willing to work in Ortigas Center, Pasig City.

Snapshot
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Solutions
Work Schedule: 5-day work week, mid-shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

Apply for this position

(We accept PDF or word document)

Career opportunities are waiting.

Build a career and grow with us!

By clicking the "Send Message" button, you are agreeing to our Privacy Policy. We will not spam you and we will never share your information with any third party.