Customer Service Representative (non-voice) with Salesforce

Ortigas Center, Pasig City
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KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged with one of the leading software solutions provider company. We need Customer Service Representative (non-voice) to join our team of Contact Solutions specialists.

Responsibilities

  • Responsible for resolving queries of the customers through e-mail and chat within average time.
  • Build customer relationships as part of the sales process.
  • Manage and take ownership of the resolution process for all customer related issues.
  • Maintain up to date knowledge and assimilate quickly to new client processes, programs, etc.

Requirements

  • Experience supporting customers through chat and email is an advantage.
  • At least a year relevant experience in Customer Service.
  • Adept with using Salesforce CRM
  • Experience in e-Commerce or Software Solutions service experience is an advantage but not required.
  • Excellent communication skills, both verbal and written.
  • Computer, Internet and Social Media savvy.
  • Willing to work on any shift
  • Willing to work in Ortigas Center, Pasig City.

Snapshot
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Solutions
Work Schedule: 5-day work week, mid-shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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