Customer Service Representative (non-voice)

Ortigas Center, Pasig City
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KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged with one of the leading advertising experts in the restaurant industry. We need Customer Service Representative (non-voice) to join our team of Contact Solutions specialists.

Responsibilities

  • Respond to comments and direct messages across all brand social platforms.
  • Help customers solve issues they may be experiencing quickly and effectively.
  • Engage with customers that are interacting with digital products, such as websites, apps, or social messenger and facilitating customer needs.
  • Manage customer expectations with clear and timely communication.
  • Enhance customer experience with surprise and delight opportunities.

Requirements

  • Experience supporting customers through chat and email is an advantage.
  • Experience in leading a team is a plus.
  • At least a year relevant experience in Customer Service.
  • Experience in e-Commerce, Online Retail and/or Catalog Retailer service experience is an advantage but not required.
  • Excellent communication skills, both verbal and written.
  • Computer, Internet and Social Media savvy.
  • Willing to work on any shift.
  • Willing to work in Ortigas Center, Pasig City.

Snapshot
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Creative and Development
Work Schedule: 5-day work week, night shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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