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Email Customer Support Specialists

Ortigas Center, Pasig City |
We are searching for quick-witted expert communicators to join our rapidly expanding team. Individuals who have a knack for answering queries and solving problems from our client’s customers will fit right in!

Responsibilities

  • Answer sizeable volumes of customer queries related to the client’s services through chat and email promptly.
  • Establish rapport with customers as an inextricable sales process.
  • Hold yourself accountable and manage processes involving customers.
  • Stay updated with related information and apply them for the betterment of client processes.

Requirements

  • A college degree in any relevant course is a plus.
  • Relevant experience in Customer Services such as chat and email support.
  • Good sense for measuring call disposition.
  • Knowledge in eCommerce, Online Retail or Catalog Retailer Services is a plus.
  • Excellent communication skills through verbal and written means.
  • Adept at using a computer, the internet, and social media.
  • Must be willing to work on a night shift.
  • The applicant must be ready to work at Ortigas Center, Pasig City.

Snapshot

Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Support
Work Schedule: 5-day work week, night shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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