Email Customer Support Specialists

Ortigas Center, Pasig City
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KDCI Outsourcing provides design, development, back-office, and related services. We are need Email Customer Support Specialists to join our lean but mean team of Contact Solutions experts.

Responsibilities

  • Responsible to resolve queries of the customers through e-mail and chat within average time
  • Build customer relationships as part of the sales process
  • Manage and take ownership of the resolution process for all customer related issues
  • Maintain up to date knowledge and assimilates quickly to new client processes, programs, etc.

Requirements

  • Degree in any relevant course is a plus
  • Experience supporting customers through chat and email is an advantage
  • At least a year relevant experience in Customer Service
  • Excellent phone disposition is a plus
  • Experience in e-Commerce, Online Retail and/or Catalog Retailer service experience is an advantage but not required
  • Excellent communication skills, both verbal and written
  • Computer, Internet and Social Media savvy
  • Must be willing to work on a night shift
  • Willing to work in Ortigas Center, Pasig City

Snapshot
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Services
Work Schedule: 5-day work week, night shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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