KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients and are involved in various cutting-edge e-commerce projects. The help desk representative we need must be effective, flexible and efficient in coping with varying demands.
Provides technical assistance and end-user hardware and/or software support.
Asses malfunctions of hardware and/or software applications in order to determine appropriate actions to maintain the business’ operations.
Implement solutions to resolve technical issues.
Monitor and respond to service requests received through the IT Help Desk Ticketing System.
Bachelor’s degree in Information Technology, Computer Science, Management or other related courses is a plus.
At least a year of experience with hardware, networking and information systems.
Amenable to work on a night shift.
Willing to work in Ortigas Center, Pasig City.
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Support
Work Schedule: 5-day work week, night shift
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Annual Performance Evaluation
Referral Incentive Program
Company-sponsored Trainings and Seminars
Monthly Food Party
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KDCI Outsourcing is the leader in Philippine offshore staffing in the fields of creative design, digital marketing, eCommerce, back office support, and web development. With over 20 years of experience in outsourcing, we help our clients build and grow custom offshore teams that are fully dedicated to their business.