Help Desk Representatives

KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients, and are involved in various cutting-edge e-commerce projects. The help desk representative we need must be effective, flexible and efficient in coping with varying demands.



Responsibilities:

  • Provides technical assistance and support related to computer systems or software

  • Responds to queries, run diagnostic programs, isolates problem and determines and implements solutions

  • Run diagnostic programs to resolve technical issues

  • Monitor and respond to requests received thru the IT helpdesk




Requirements:

  • A degree in computer science, Management or any related field is a plus

  • At least a year of relevant experience

  • Must have a background in customer/technical support

  • Diagnostic and analytical skills for software

  • Experience in using Administrative Tools

  • Strong English communication skills, both written and verbal

  • Amenable to work on a night shift

  • Willing to work in Ortigas Center






 


  • Unit 3007-3008 One Corporate Centre, Julia Vargas Ave. cor. Meralco Ave., Ortigas Center, Pasig City
  • +63 917 527 4488
  • Skype: mellany.marcaida_kdci
  • Monday - Friday: 9:00am - 6:00pm PHT
  • careers@kdci.co


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