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Help Desk Representatives

Ortigas Center, Pasig City |
KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients and are involved in various cutting-edge e-commerce projects. The help desk representative we need must be effective, flexible and efficient in coping with varying demands.

Responsibilities

  • Provides technical assistance and end-user hardware and/or software support.
  • Asses malfunctions of hardware and/or software applications in order to determine appropriate actions to maintain the business’ operations.
  • Implement solutions to resolve technical issues.
  • Monitor and respond to service requests received through the IT Help Desk Ticketing System.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Management or other related courses is a plus.
  • At least a year of experience with hardware, networking and information systems.
  • Amenable to work on a night shift.
  • Willing to work in Ortigas Center, Pasig City.

Snapshot

Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Support
Work Schedule: 5-day work week, night shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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