Client Services Manager

Posted on:
September 21, 2023
Ortigas, Pasig City,Ortigas, Pasig City,Ortigas, Pasig City,Ortigas, Pasig City

Job Description

KDCI Outsourcing is in search of a dynamic and experienced Client Services Manager to manage our client relationships and ensure the consistent delivery of our creative services. This role will primarily oversee client service operations within our creative services division. The responsibilities include managing client relationships and ensuring high-quality service delivery. The ideal candidate should have a solid background in client management and an understanding of creative service processes, with a focus on customer satisfaction.


  • Foster and sustain robust client relationships, ensuring their needs and expectations are addressed.
  • Serve as the main liaison for all client interactions concerning creative services.
  • Partner with the creative team to deliver projects as per client specifications and timelines.
  • Coordinate with various teams for end-to-end project management, ensuring client satisfaction.
  • Identify opportunities for upselling and cross-selling services to clients, thereby contributing to the revenue growth.
  • Identify avenues for upselling and cross-selling, aiding in revenue growth.
  • Oversee client contracts, financials, and offer regular project updates.


  • Bachelor's degree in business or Marketing; Master's degree or certification in a related field is a plus
  • Prior experience in client or account management, ideally in a creative agency setting
  • Stellar communication skills with a knack for fostering client relationships
  • Comprehensive grasp of creative workflows and project management
  • Aptitude for juggling multiple projects and meeting tight deadlines
  • Excellent problem-solving skills with a customer-centric approach.
  • Skilled in problem-solving, team leadership, and using project management tools


  • 1 Employment Type: Work 3 days in Ortigas office / 2 days remote
  • 2 Department: Design & Multimedia
  • 3 Work Schedule: 5-day work week, shifting schedule (day, mid, night)
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Maternity/Paternity Leave
Annual Performance Evaluation
Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises.
Performance-based Bonuses
Overtime Pay
Holiday Pay
Night Differential
Referral Incentive Program
Company-sponsored Trainings
Monthly Food Party

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