eCommerce Customer Support Outsourcing Services

We provide a dedicated team of part-time and full-time eCommerce customer support and back office staff that can handle the support and administrative functions of startups and established eCommerce businesses.

  • 24/7 customer support via phone, email and chat
  • Customizable & scalable pricing structure that fits your business needs
  • Back office and customer care specialists that are experts in the working with various retail & eCommerce businesses
  • Optimized processes and techniques that drive efficiency and enable quick turnaround time

KDCI specializes in providing high-quality cost-effective eCommerce customer support and staffing solutions that work

What we can do for you

KDCI provides an overarching and systematic approach in supporting retail and eCommerce businesses. We provide a cost-effective alternative to administrative and support processes by offering a rigid and driven eCommerce customer support and back office service that uses agile and intelligent methodologies to drive growth and reduce cost. We can manage your non-core processes such as order processing and customer support seamlessly.

Job functions you can outsource to KDCI

  • Sales Support
  • Customer Care
  • Order Enquiry, Taking and Processing
  • Retail Answering Services
  • Complaint Management
  • Technical Support
  • Loyalty Program Management
  • Help Desk
  • Telemarketing
  • After-hours and Overflow Answering
  • eCommerce Receptionist
  • Live Chat Support

Technologies and processes

We have detailed guidelines and procedures in acquiring new talent. We meticulously screen every candidate to ensure experience and knowledge, train them and equip them with the best practices and tools, and oversee their operations through strict implementation of KPI metrics.

Full-service operation

We offer a diverse set of eCommerce customer support services that holistically captures the entire retail and eCommerce process seamlessly. Not only do we offer contact center functions such as help desk and customer care outsourcing, but we also offer general processes such as, order processing, product data entry, and inventory management.

Commitment to security

KDCI’s secure infrastructure is dedicated to protecting your data. Our measures include legally binding non-disclosure agreements for employees, digital signatures, secure email, biometric authentication, password protected networks, highly secure remote access and workstation locking procedures.

Simple & easy pricing models

Our pricing models are flexible, we offer staff leasing and Pay-per-project options that give you more control over your costs.

We offer a flat-rate pricing model that covers your entire project brief and specification requirements. We will work closely with you in scoping out the tasks needed to be done and provide you with a custom solution that fits your timeline and budget. This pricing model is great for startups that are looking for a partner that can help them effectively scale cost and drive growth.

Some of the tasks that could be outsourced are:

  • Help desk support for products and services
  • Customer support for product activation
  • Telemarketing campaigns
  • Product and service inquiry support

Under the staff leasing model, you can hire your own dedicated full-time customer support specialist to work on all your specific business requirements. For larger scale projects, we can set you up with a dedicated team to work closely with your existing organization. The dedicated resources you hire will work as an extension of your organization and will adapt to your business’ culture, requirements and processes.

Job positions you can lease:

  • Customer Support Specialist
  • Telemarketing Specialist
  • Sales Support Specialist
  • Technical Support Specialist
  • Back Office Specialist for Retail
  • Back Office Specialist for eCommerce

Perfect for any business size

We enable startups and established organizations the ability to obtain cost-effective high-quality labor without the added strains of accompanied overhead costs, by allowing the allocation of monotonous repetitive tasks to our team of skilled specialists.

Resources: eCommerce Customer Support Outsourcing Services