What Is Healthcare Business Process Outsourcing (BPO)
Healthcare BPO, or healthcare business process outsourcing, is the practice of hiring an external contractor, either an agency or individual, to perform some or all of a healthcare institution’s non-clinical or non-core operations.
The objective of healthcare outsourcing companies is to help hospitals, clinics, healthcare professionals, and other medical facilities optimize their efficiency and improve their flexibility and agility by having others manage less-relevant tasks while pooling their efforts on everything that requires their clinical expertise.
The Surge of Healthcare BPO In Recent Years
Among the many business processes outsourced in 2025, healthcare is one of the most popular. According to Precedence Research, the current global healthcare BPO market size is at $466.64 billion USD, and by 2034, it’s set to grow to over $1030.34 billion USD. And the reason for its recent popularity has to do with technological advancements, as well as recent events that highlighted the importance of innovation and adapting to technological changes.
With advancements in technology making waves in various industries, the healthcare industry is also affected. With pressure to innovate and transform processes, there’s a growing number of non-clinical functions in healthcare, which are more efficiently outsourced than managed in-house.
Besides this, the COVID-19 pandemic presented obstacles that highlighted many inefficiencies in the healthcare system, including operational and technological gaps that proved problematic.
Collectively, these urge hospitals and healthcare providers to prioritize innovation to provide better patient care and improve treatment outcomes. This demand primarily drives the growth of outsourcing in the healthcare industry, especially to healthcare BPO companies in the Philippines that are popular for their high-quality call center and help desk services.
Why Outsource Healthcare Functions to the Philippines
Because healthcare outsourcing involves having third-party service providers take over non-clinical operations, it makes sense to outsource tasks like customer support, data entry, and accounting and finance to more affordable countries with a track record of providing excellent healthcare BPO services in the industry.
The Philippines is one of the top outsourcing destinations in the world and is even called the world’s call center capital. This makes working with healthcare BPO companies in the Philippines very attractive for the following reasons:
- Cost savings
- Access to a large pool of skilled workers
- Great English-language communication
- Government support
- History of providing excellent BPO services
Top 10 Healthcare BPO Companies In the Philippines
When outsourcing your healthcare operations, it’s important to work with a great healthcare BPO company you can trust to provide the best service, so you can focus on accomplishing clinical work, caring for your patients, and ensuring the best treatment outcomes.
We’ve listed the top healthcare BPO companies in the Philippines below, discussing their healthcare business process outsourcing services in detail.
1. KDCI Outsourcing
KDCI Outsourcing is a leading outsourcing firm based in the Philippines that provides a wide range of services, including customer support, creative design, and back-office solutions. In the healthcare sector, KDCI Outsourcing specializes in medical billing, medical coding, and revenue cycle management, offering healthcare solutions designed to improve accuracy, compliance, and operational efficiency. Their healthcare services stand out for their integration of technology and personalized approach, ensuring that clients receive tailored solutions that meet their specific needs. This BPO healthcare service provider primarily serves healthcare providers, insurance companies, and organizations looking to optimize their healthcare operations through reliable and cost-effective outsourcing solutions.
2. Hinduja Global Solutions
Hinduja Global Solutions, also called HGS, is a leading business process management company known for delivering exceptional customer experience and digital transformation solutions. They specialize in providing comprehensive healthcare outsourcing services, including medical billing, medical coding, and claims processing, all with a focus on enhancing patient outcomes and operational efficiency. Their services are designed to meet the needs of healthcare providers, payers, and pharmaceutical companies, making them a trusted BPO provider in the healthcare industry.
3. Acquire BPO Philippines
Acquire BPO Philippines is a global outsourcing company that stands out for its commitment to delivering high-quality outsourced customer service and back-office solutions. They offer healthcare BPO services such as patient support, medical coding, and medical claims management, distinguished by their integration of technology and focus on compliance. Their primary target market includes healthcare providers and insurers seeking reliable, cost-effective outsourcing solutions.
4. Fusion BPO Services
Fusion BPO Services is a prominent player in the outsourcing industry, recognized for its diverse service offerings and global delivery capabilities. In the healthcare industry, Fusion BPO provides patient engagement and telemedicine support, leveraging their expertise to ensure accuracy and compliance. Their healthcare BPO services are tailored for healthcare providers and insurance companies looking to enhance patient experience and care on top of operational efficiency.
5. Helpware
Helpware is a fast-growing outsourcing company known for its customer support and back-office solutions, with a unique approach to building customized teams. In the healthcare sector, they offer patient support, appointment scheduling, and medical billing services, emphasizing personalized service and technology integration. The target market of this healthcare BPO company includes healthcare providers and startups looking for scalable, client-focused outsourcing solutions.
6. Visaya Knowledge Process Outsourcing Corporation (KPO)
Visaya Knowledge Process Outsourcing Corporation is a dynamic BPO company that specializes in delivering customer service and back-office support. Their healthcare BPO outsourcing services include records retrieval, appointment setting, medical coding, and billing, designed to enhance accuracy and patient satisfaction. Visaya KPO stands out for its commitment to compliance and quality, making it an ideal partner for healthcare providers and insurance companies seeking reliable outsourcing solutions.
7. KKC Outsourcing Corporation
KKC Outsourcing Corporation is a versatile BPO firm known for providing a wide range of outsourcing services with a focus on flexibility and client satisfaction. In healthcare, KKC offers patient support, medical claims processing, and medical billing services with a strong emphasis on efficiency and cost-effectiveness. Their services are geared towards healthcare professionals and insurance companies looking for tailored, reliable outsourcing solutions.
8. LaQuest Inc.
LaQuest Inc. is a business process outsourcing company that is recognized for its client-centric approach and expertise in various sectors. Their healthcare services include medical billing, medical coding, and revenue cycle management, all designed to improve operational efficiency and compliance. LaQuest Inc. primarily serves healthcare providers and organizations looking to optimize their financial processes through outsourcing.
9. Access Healthcare
Access Healthcare is a leading healthcare BPO service provider, renowned for its comprehensive revenue cycle management services. This healthcare solutions provider specializes in medical billing, coding, and accounts receivable management, offering solutions that are tailored to enhance financial performance and patient outcomes. Access Healthcare’s primary clients are healthcare organizations and providers seeking to improve their revenue cycle processes with a reliable outsourcing partner.
10. Flatworld Solutions
Flatworld Solutions is a global outsourcing company known for its wide range of services across multiple industries. In healthcare, they offer services like medical billing, medical coding, and medical claims processing, with a strong focus on efficiency and compliance. This outsourced healthcare provider targets healthcare providers and organizations looking for cost-effective and scalable outsourcing solutions to streamline their operations.
Outsource Healthcare Operations to KDCI
Finding reliable healthcare BPO companies in the Philippines that can address your needs and meet your demands is a challenge. We understand the struggle of finding a healthcare BPO outsourcing partner who is not only there to provide an outsourced healthcare service but is also invested in your business success.
At KDCI Outsourcing, we have over 10 years of experience supporting various healthcare organizations and companies in optimizing their operations through our healthcare back-office outsourcing, healthcare IT outsourcing, and healthcare call center services. Our goal is to build you the best offshore healthcare team in the Philippines, to ensure business success.
Learn more about healthcare outsourcing in the Philippines. Contact us today!
