Top 5 BPO Services in the Philippines


The Business Process Outsourcing (BPO) industry has played a huge role in the growth of the Philippine economy, especially during the last decade. Today, there are more than 850 firms that offer a variety of BPO services in the Philippines.

If you’re a business owner, choosing the right digital outsourcing partner can be daunting. This is true whether you’re new in the industry or unfamiliar with the country you’re planning to outsource in. Through this article, you will learn about the most common BPO types in the Philippines.

Call Center Services

Beating India by a huge margin, the Philippines remains the world’s call center capital. Most firms provide businesses abroad both voice and non-voice services, including customer care, technical support, inbound and outbound sales, telemarketing, and lead generation.

Here are some of the top BPO call center companies by revenue in the country:

  1. Accenture

  2. Convergys Philippines Services Corp.

  3. JPMorgan Chase Bank N.A-Philippine Global Service Center

  4. 24/7 Customer Philippines Inc.

  5. Telephilippines


IT Services

Most, if not all, businesses today need an efficient and well-thought-out IT infrastructure to conduct their operations. Without the support of outsourced IT professionals, it will be challenging for many companies to thrive and succeed. IT-enabled services make it possible for employees across different continents in the world to collaborate and communicate in real time.

Specific IT services that are offered in the Philippines include data center management, network and server administration, desk support, and software development.

Financial and Accounting Services

Most enterprises specialize in selling products or offering services for consumers. As such, financial and accounting matters may not be considered as a core business task, even when it is essential for the company. In the Philippines, most accounting BPOs offer the following services: accounting and bookkeeping, tax preparation and reporting, accounts payable and receivable management, and financial auditing.

Human Resource Services

Hiring the perfect employee to fill in a vacant role doesn’t sound difficult until you start doing the candidate hunting yourself. Clients can hire an HR outsourcing company for time-consuming tasks such as talent acquisition, employee management, and payroll services.

By delegating a huge chunk of administrative tasks to an outsourcing company, you will be able to have time and focus on growing your business.

Digital Marketing Services

Now that social media has literally changed the way businesses promote their products and services, every company must have digital presence to grow and succeed. With help from a design and creative process outsourcing firm, you will be able to market your brand with targeted results.

Do you need help in marketing your brand? Reach out to Key Discovery Consulting, Inc. We specialize in digital marketing, with a focus on eCommerce, creative production, web development, and other back office processes.

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