We offer tailored offshore staffing solutions for companies around the globe looking to scale through ecommerce outsourcing and retail outsourcing services. Whether you need ecommerce customer service outsourcing, inventory management, or full operational support, our solutions help optimize your ecommerce business while improving customer experience.
Skilled agents and trained outsourced teams
Varies widely
Inconsistent
Full ecommerce outsourcing including support and operations
Limited scope
Partial services
Easily scalable outsourced team for growing brands
Limited scalability
Moderate
Strong focus on customer satisfaction and retention
Inconsistent
Varies
Streamlined customer service operations and workflows
Manual processes
Moderate
Up to 70% reduction in overhead costs
Low cost but inconsistent
Moderate savings
Seamless onboarding with systems and workflows
Requires manual management
Slower onboarding
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
In the competitive space of retail and Ecommerce in New York City, the demand for offshore staffing solutions is quite high; businesses in Los Angeles, California and Miami, Florida feel the same pressure, which is why they often outsource Customer Service Agents. For businesses in Chicago, Illinois, working with offshore Ecommerce Managers is a popular solution; while those in Toronto and Vancouver, Canada work with BPO firms to find Product Information Writers.
London Ecommerce businesses hire ECommerce Developers with KDCI; while Australian retail companies in Sydney and Melbourne are always hiring offshore Inventory Managers. Auckland, New Zealand, with a high demand for ECommerce Managers, completes our list of top 10 cities outsourcing retail offshore staffing.
Unique retail and Ecommerce needs also require unique staffing solutions - especially since the competition for businesses across the USA, Canada, UK, and Australia is always tough. Join the thriving retail businesses who have outsourced with KDCI!
Ready to scale your ecommerce business without sacrificing service quality? Partner with KDCI Outsourcing to build a dedicated offshore team delivering reliable ecommerce customer service outsourcing, inventory management, and end-to-end operational support. Whether you're growing your online store, improving customer experience, or optimizing order management, our skilled professionals in the Philippines integrate seamlessly into your workflows. Let KDCI help you reduce overhead costs, enhance customer satisfaction, and create a consistent, high-quality customer support experience—so you can focus on growing your brand and driving revenue.
