We offer tailored offshore staffing solutions for hospitality companies, travel agencies, and global brands looking to outsource travel & hospitality operations through hospitality outsourcing and travel process outsourcing. As a trusted outsourcing partner, KDCI helps businesses improve customer service, streamline operations, and deliver exceptional guest experience across the hospitality industry.
Skilled professionals with hospitality industry expertise
Varies widely
Inconsistent
Full hospitality outsourcing and travel support services
Limited scope
Partial services
Easily scalable outsourced team
Limited scalability
Moderate
Focus on improving guest experience and satisfaction
Inconsistent quality
Varies
Optimized workflows and automation
Manual processes
Moderate
Up to 70% reduction in operational costs
Lower cost but inconsistent
Moderate savings
Seamless onboarding and workflow alignment
Requires manual coordination
Slower onboarding
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
Tailored offshore staffing solutions are popular among USA businesses, with New York City topping our top 10 list of outsourcing cities. With a high demand for offshore Travel Agents, Los Angeles, California also made it to our list. Virtual Concierge and Customer Service Agents are often offshored by businesses in Chicago, Illinois and Miami, Florida.
Canadian travel agencies also leverage outsourcing - with a high demand for offshore Travel Coordinators and Travel Insurance Agents in Toronto and Vancouver. In Australia, Hospitality Marketers are in high demand, so Sydney and Melbourne are in our top 10 list, too. Rounding up our list, with a high demand for offshore Hotel Support Agents, is Auckland, New Zealand.
The competitive space of travel management and hospitality need global experts who are always on the move. Travel agencies across the USA, UK, Australia, and Canada are now building teams through tailored offshoring solutions from the Philippines - your business can make this move, too!
Ready to elevate your guest experience while reducing operational strain? Partner with KDCI Outsourcing to build a dedicated offshore team delivering reliable hospitality outsourcing and travel process outsourcing solutions—from customer service and reservations management to back-office support and coordination with online travel agencies. Our skilled professionals in the Philippines integrate seamlessly into your operations, helping hospitality companies improve service quality, reduce operational costs, and scale with confidence. Let KDCI handle the day-to-day so you can focus on creating memorable experiences that keep your guests coming back.
