Our Advantage

How KDCI Outsourcing Goes Beyond Traditional Offshore Staffing

3 KDCI offshore staff, 2 female & 1 male, providing tailored outsourcing services that go beyond traditional BPO solutions

KDCI: Beyond BPO Solutions

KDCI’s offshore staffing encompasses more than just Business Process Outsourcing (BPO) and extends to various other functions. Here are some additional benefits of our offshore staffing solutions that go beyond traditional BPO Solutions.
A female KDCI account manager in a Philippine office performing goal and objective setting

Goal or Objective Setting

KDCI assists with setting and implementing Key Performance Indicators (KPIs) for employees as a crucial aspect of performance management. Overall, setting employee KPIs is important because it fosters clarity, alignment, accountability, measurement, focus, and improvement within the organization. By defining clear expectations and providing a framework for assessing performance, KPIs contribute to organizational success and employee development.
Ongoing training by a Filipino manager guiding an associate by showing her how it's done on the computer

Ongoing Training

KDCI offers ongoing training of employees realizing its wide range of benefits, including skill enhancement, increased productivity, improved employee engagement and morale, retention of top talent, adaptation to change, enhanced innovation and creativity, improved customer satisfaction, and risk mitigation. We understand that investing in continuous learning is essential for organizations seeking to stay competitive and thrive in today's dynamic business environment.
A female KDCI outsourced employee undergoing upskilling in a call center in the Philippines

Upskilling of Employees

KDCI provides employees with additional training and development opportunities to acquire new skills or enhance existing ones. Upskilling employees is a strategic investment that can yield numerous benefits for both individuals and organizations. By providing opportunities for professional growth and development, organizations can enhance productivity, improve employee satisfaction, retain top talent, and maintain a competitive edge in the ever-changing business landscape.
A laptop showing in-depth reporting on the KPIs of a project outsourced by a small to medium sized business to the Philippines

In-Depth Reporting

KDCI understands that in-depth reports play a critical role in enabling organizations to make informed decisions, monitor performance, identify opportunities, mitigate risks, and drive continuous improvement. By leveraging data and insights effectively, organizations like yours can achieve their goals, maximize their impact, and remain competitive in today's dynamic business environment.
An infograph of KDCI's Competitive Advantage as an outsourcing agency in the Philippines
A Filipino hiring manager holding multi-channel recruitment in the Philippines to support outsourcing projects

Multi-Channel Recruitment

KDCI employs a combination of traditional and innovative recruitment strategies to attract, engage, and retain top talent in a competitive market landscape. By leveraging multiple channels and techniques, we build a diverse and skilled workforce that drives success and delivers value to clients. Some talent sourcing strategies include AI sourcing, online job portals, career websites, referral programs, campus recruitment, social media recruitment, employee branding and marketing, skills assessment and screening, and talent pipelining.
A female employee working in a KDCI office in the Philippines is looking at a monitor, utilizing AI technology

Utilization of AI Technology

KDCI leverages AI and understands that utilizing automation tools can give businesses a competitive edge by enabling them to operate more efficiently, deliver superior customer experiences, and innovate more effectively. By embracing automation, businesses can stay ahead of competitors and position themselves for long-term success in a rapidly evolving marketplace.
A female KDCI project manager is leading a meeting to lead business optimization efforts in a corporate office in the Philippines

Business Optimization

KDCI helps optimize businesses by driving cost efficiencies, enabling focus on core activities, accessing specialized skills and expertise, improving operational efficiency and quality, enhancing customer service, mitigating risks, fostering innovation, supporting business expansion, and achieving strategic objectives.


KDCI Outsourcing is a valuable business partner that goes beyond providing traditional BPO solutions by providing medium and large businesses assistance with KPI setting and management, ongoing training, upskill of talents, in-depth reporting, multi-channel recruitment, and utilization of AI technologies leading to optimized businesses. By forming a strategic partnership with KDCI Outsourcing, businesses can leverage external resources and capabilities to achieve their goals and objectives more effectively.
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3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
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552 E Carson St. Suite 104, Carson, CA 90745, USA
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