When you partner with KDCI Outsourcing, we make sure that your offshore team seamlessly integrates with your organization and can provide your inhouse teams the support they need. Below are key features that make our teams exceptional.
The Right Fit
When you build your team with KDCI Outsourcing, your team members will not only have the necessary experience and expertise, but they will also possess qualities that make them the best fit for your organization. This is because we screen and hand pick each member of your team, making sure that they can seamlessly integrate into your organization, working neck to neck and growing with your inhouse team.
Cultural Compatibility
KDCI Outsourcing specializes in building teams that can easily adapt to any organization and work environment. When choosing your team members, we look for good energy, optimistic attitude, and willingness to learn – attributes that make them exceptionally trainable and versatile workers. We also emphasize English proficiency and a strong connection to Western culture to ensure effective communication with your in-house team. Lastly, we carefully train our people to acclimate with any organization, guaranteeing smooth integration and effortless collaboration.
Skills & Talent
KDCI Outsourcing values skills and talent when selecting members for your team. We look for people with adequate experience and the right expertise to make sure they can meet your expectations. We also find talented people because we recognize that when provided with the right opportunities, these individuals can grow and flourish into amazing contributors, bringing additional value to their teams and your organization.
Managed Operations
As a reliable business partner, KDCI Outsourcing protects your trust by keeping you fully informed of our processes. We clearly outline our operations, provide regular updates, keep our communication channels open, submit regular reports, and alert you for potential disruptions or issues that may arise. And should you have any questions or concerns, you can reach out to your dedicated account manager who will respond to you within working hours or as soon as they are able.
Valuable Insights
By managing your operations with you, we are strategically positioned to gain information that you may not access otherwise. This allows us to provide you recommendations which can help improve your business, products, and services, giving your business a huge advantage.
Streamlining & Optimization
A distinguishing feature of our service lies in our capability to streamline your business operations. As we familiarize with your systems and processes, we identify areas of improvement and take the necessary steps to streamline your operations, thereby enhancing productivity and maximizing results.
Reliability & Trust
KDCI Outsourcing is more than just a service provider; we’re a dedicated partner invested in your business success. With over 13 years of experience in building dedicated teams for a diverse range of organizations to boost their operations, we possess the expertise required to help you meet your business goals. Our exceptional ability to match clients with the right people sets us apart, ensuring reliability and trust that are unmatched in the industry.
Frequently Asked Questions
What are the benefits of building a team in the Philippines with KDCI Outsourcing?
Building a team in the Philippines with KDCI Outsourcing gives you the advantage of working with a team who fits well with your inhouse team, the flexibility to customize your team, the assurance that your team is managed well and fully productive, and the benefit of getting data driven feedback and insights that would allow you to improve your products/services or streamline your business.
Can my team work over time?
Should you have an increase in work volume or have tight deadlines, you can arrange to request overtime work with your dedicated account manager. He or she will coordinate with your team. However, this will incur additional charges that will be billed to you that month.
How do I manage my team remotely?
You can manage your team remotely through project management systems like Slack, Trello, and Asana so you always have a real-time view of what is happening on the ground. Additionally, there are regular reports sent as well as regular meetings held with your team so you can get regular updates on their progress.
What cultural differences should I be aware of?
The Philippines was an American colony for 48 years, leaving a long lasting influence on Filipino culture. This means that Filipinos speak English with an American accent. They are also familiar with American expressions and most popular cultural references. However, there may be limitations when it comes to more niched knowledge, as well as more subtle cultural norms.
Could my offshore team work my hours?
Yes, your offshore team can work your hours. Simply inform us during the kick-off meeting and we can arrange this for you.
What does a typical day look like for an offshore team in the Philippines?
A typical day with an offshore team involves a regular 8-hour work day. We work your preferred hours, and we have regular cadence with you whether it be through meetings, phone calls, live chat, or project management tools. There is an account manager with the team whom you can communicate with regularly, and they will be overseeing team performance and productivity on a daily basis on your behalf, while providing you with regular updates and feedback on how your team is performing.
How long does it take to build my team?
A: At KDCI Outsourcing, our recruitment team has access to a pool of over 10,000 Filipino profiles at any given time. This gives us the opportunity to source candidates from the top universities, with the right competencies and skills to suit every role you would require.
How can I ensure data security and intellectual property protection?
Questions about safeguards, IT infrastructure, and compliance with international standards for data protection are common due to the sensitive nature of outsourced work.
What support structures are in place for offshore teams in the Philippines?
To ensure that your offshore team is capable of delivering the best quality work for you, we provide them not only with fully functional work stations and redundant internet connection and power supply, we also give them the necessary IT support, HR policies, and other administrative support functions that can help them operate as smoothly as possible.
How can I build a long-term relationship with my offshore team?
On top of regular meetings and constant open communication with your offshore team, we recommend holding catch up sessions or virtual get togethers as well as welcome visits to our office in Ortigas, Pasig, Philippines. These will be great opportunities to get to know your individual team members outside of your typical work environment.
We Provide
Amazing Services
Our training and strategic outsourcing services have helped thousands
of organizations succeed