Accounts Receivable with Voice Support (Hybrid)

Job Description

We are looking for an experienced Account Receivable with Voice Support to join our team. In this role, you will be responsible for managing customer accounts and ensuring timely and accurate payment collection. You will also be responsible for providing voice support to customers regarding their account inquiries, payment concerns, and other related issues.

Responsibilities

• Manage customer accounts and maintain accurate records of payment transactions.
• Monitor payment due dates and follow up with customers for timely payment collection.
• Respond to customer inquiries regarding their account status, payment history, and related issues.
• Provide voice support to customers regarding their account inquiries, payment concerns, and other related issues.
• Escalate complex issues to the appropriate department or personnel for resolution.
• Collaborate with the finance and accounting team to ensure accurate and timely billing and payment processing.
• Prepare and maintain reports on customer payment status, aging analysis, and other related metrics.
• Participate in team meetings and provide feedback on process improvement opportunities.
• Ensure compliance with company policies and procedures, as well as regulatory requirements.

Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• 2-3 years of experience in account receivable and voice support roles.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Proficient in using customer relationship management (CRM) software and accounting software (e.g., QuickBooks, Xero).
• Experience in handling inbound and outbound calls in a professional manner.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as part of a team.
• Detail-oriented with strong organizational and time management skills.
• Familiarity with regulatory requirements related to account receivable.

Snapshot

• 1 Location: Ortigas Center, Pasig City
• 2 Employment Type: Full-time
• 3 Department: Contact Support
• 4 Work Schedule: 5-day work week, night shift