Customer Service Representative - Open to Fresh Graduates (Pooling)

Posted on:
January 26, 2024
Ortigas, Pasig City,Ortigas, Pasig City,Ortigas, Pasig City,Ortigas, Pasig City

Job Overview

KDCI Outsourcing is seeking a Customer Service Agent to manage customer inquiries across different channels and assist in improving our customer service processes. We appreciate good record-keeping, timely responses, and efficient problem-solving. Training will be provided, so no prior experience is necessary. Fresh graduates and those looking to shift careers are welcome to apply!

Responsibilities

  • Undergo on-site training to develop customer service skills
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
  • Resolve customer complaints and issues in an efficient and effective manner
  • Maintain accurate records of customer interactions and transactions
  • Provide feedback to management on areas for improvement in customer service
  • Continuously strive to improve the customer service experience

Requirements

  • Strong verbal and written communication skills
  • Ability to multitask and prioritize effectively
  • Strong problem-solving and critical-thinking skills
  • Excellent listening and empathy skills
  • Basic computer proficiency (MS Office)
  • Prior experience in customer service is a plus

Snapshot

  • 1 Employment Type: On site training in Ortigas, Pasig
  • 2 Department: Call Center & Customer Service
  • 3 Work Schedule: 5-day work week, shifting schedule (day, mid, night)
Benefits
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Maternity/Paternity Leave
Annual Performance Evaluation
Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises.
Performance-based Bonuses
Overtime Pay
Holiday Pay
Night Differential
Referral Incentive Program
Company-sponsored Trainings
Monthly Food Party

Apply Now

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