Luxury Travel Consultant, Remote

_{Job Overview}

KDCI Outsourcing is hiring a highly organized and customer-focused Luxury Travel Consultant to join our growing travel team supporting a premium concierge client. This role is responsible for handling high-touch travel arrangements—including flights, hotels, and personalized itineraries—using Amadeus GDS. You will serve as a key support for internal account managers and clients, ensuring seamless and professional travel experiences. Weekend and holiday availability is required due to the nature of the role.

_{Job Responsibilities}

• Research, plan, and book personalized travel itineraries (flights, hotels, transportation) using Amadeus GDS, ensuring accuracy, cost-efficiency, and alignment with client preferences.
• Issue, reissue, and manage ticketing tasks while actively monitoring Amadeus GDS queues for timely processing and smooth travel execution.
• Communicate professionally with clients via WhatsApp, email, and phone, providing courteous, discreet, and culturally aware service to high-net-worth individuals.
• Monitor in-trip clients and respond to real-time travel concerns, offering expert support and proactive solutions, especially during weekends and holidays.
• Engage directly with clients to provide expert travel advice and resolve urgent travel needs with professionalism and sensitivity.
• Coordinate with internal teams, suppliers, and concierge partners to ensure accurate bookings, pricing, and fulfillment of complex or high-touch travel requests.
• Build and maintain strong supplier relationships, contributing to the continuous improvement of services and client experience.
• Maintain accurate documentation in the CRM system, support invoicing and payment coordination, and stay up to date on global travel trends and luxury service standards.

_{Job Requirements}

• At least 2 years of experience in luxury travel or concierge services, including personalized bookings such as restaurants or private transfers.
• Proven hands-on experience with Amadeus GDS—must be proficient in booking, ticketing, and handling re-issues.
• Prior experience as an Executive Assistant (EA) is highly valued, especially involving complex travel support.
• Background in internal team support, managing travel logistics on behalf of account managers or executives.
• Excellent communication skills and a professional demeanor across WhatsApp, email, and phone.
• Strong attention to detail in preparing client-ready itineraries and proposals.
• Ability to work independently and manage weekend and holiday shifts with minimal supervision.
• Familiarity with fare rules, rebooking processes, and documentation standards.

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Employment Code: 8.8.25.C