Luxury Travel Consultant, Remote

Job Summary

KDCI Outsourcing is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level service to high-value clients. This role is responsible for managing complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. The position follows a shifting schedule aligned with UK time and requires availability on weekends and holidays to ensure uninterrupted support for traveling clients.

Key Responsibilities

Travel Booking and Research

• Research and propose personalized travel itineraries, including flights, hotels, and ground transportation
• Use Amadeus GDS to book flights and hotels, manage queues, issue tickets, and process re-issues
• Ensure all bookings are accurate, cost-effective, and aligned with client preferences

Client Communication and Service

• Communicate professionally with clients via WhatsApp, email, and phone with clarity and discretion
• Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly
• Deliver culturally sensitive, concierge-level service to high-net-worth individuals
• Provide real-time travel support and guidance during weekends and assigned shifts

Operations and Issue Management

• Monitor and manage Amadeus GDS ticketing queues during assigned shifts
• Proactively identify and resolve booking or travel-related issues to prevent disruptions
• Maintain high responsiveness and accountability during weekend and holiday operations

Administrative and CRM Support

• Accurately log all bookings, client notes, and communications in the CRM system
• Coordinate with the Accounts team on invoicing, payment follow-ups, and reconciliation
• Ensure all documentation is professional, organized, and client-ready

Supplier Coordination and Market Insight

• Coordinate with luxury service providers such as hotels, drivers, and concierge teams to fulfill complex travel requests
• Represent the company professionally while building strong supplier relationships
• Stay informed on luxury travel trends and key destinations including London, Italy, France, New York, and Spain

Job Requirements

• Minimum of 2 years of experience in luxury travel, concierge services, or a related role
• Proficiency in Amadeus GDS for flight and hotel bookings is required
• Familiarity with fare rules and basic ticket re-issues
• Experience supporting high-net-worth clients with proactive and solutions-driven service
• Previous experience as an Executive Assistant supporting complex travel arrangements is highly valued
• Experience managing client communication across WhatsApp, email, and phone
• Strong attention to detail when preparing client-ready itineraries and proposals
• Ability to work independently, including weekends and holidays
• Exposure to concierge-style services such as restaurant reservations or private transfers
• Reliable availability to support weekend and holiday operations

Employment Code: 1.14.26.C