Order Management Specialist, Hybrid

_{Job Overview}

KDCI Outsourcing is growing rapidly and is looking for a detail-oriented and highly motivated Order Management Specialist to join our team. This role is ideal for someone with excellent customer service skills, a strong sense of accountability, and the ability to manage multiple tasks in a fast-paced environment. As an Order Management Specialist, you will be responsible for overseeing the full order lifecycle—from order entry to delivery—ensuring accuracy, efficiency, and exceptional service across all touchpoints.

_{Job Responsibilities}

• Manage the end-to-end order-to-cash process in collaboration with customers, distributors, and internal teams
• Handle various order types, resolving issues quickly while maintaining clear communication with all stakeholders
• Oversee order entry, processing, invoicing, and return merchandise authorizations (RMAs)
• Provide proactive and timely customer service, including updates and resolution of order-related issues
• Collaborate with sales, logistics, and inventory teams to meet delivery deadlines and maintain service levels
• Coordinate with external partners to ensure accurate order fulfillment, pricing, and delivery instructions
• Generate and maintain daily and weekly order status reports to keep all teams aligned
• Perform ad-hoc administrative tasks and provide general support as required

_{Job Requirements}

• At least 1 year of experience in a customer service role
• 1 to 2 years of accounting or data management experience is a plus
• Experience handling customer inquiries via email or chat is advantageous
• Background in eCommerce, online retail, or catalog retail is preferred but not required
• Experience supporting B2B customers is an advantage
• Proficient in Microsoft Excel and other Microsoft Office tools
• Familiarity with order management systems and eCommerce platforms is a plus
• Experience using NetSuite and Salesforce is a strong advantage
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and able to manage multiple priorities effectively
• Comfortable working independently in a fast-paced environment

Employment Code: 7.31.25.B