Job Summary:
KDCI Outsourcing is growing rapidly, and we're on the lookout for a detail-oriented and highly motivated Order Management Specialist to join our team. This role is ideal for someone with excellent customer service skills, a knack for problem-solving, and the ability to manage multiple tasks in a fast-paced environment. As an Order Management Specialist, you will oversee the complete order lifecycle—from initial order entry to final delivery. You'll serve as a central point of contact between customers, sales, inventory, and logistics teams, ensuring every order is processed accurately and efficiently. Your mission is to deliver exceptional customer experiences through timely, reliable, and high-quality service.
Responsibilities:
- Manage the end-to-end order-to-cash process, working with customers, distributors, and internal stakeholders.
- Handle a range of order types varying in size and complexity, resolving issues promptly while keeping all parties informed.
- Oversee order entry, processing, invoicing, and return merchandise authorization (RMA).
- Deliver exceptional customer service through proactive updates, issue resolution, and accurate tracking information.
- Collaborate with internal teams to forecast inventory needs and meet delivery deadlines for assigned accounts.
- Coordinate with external partners to ensure proper order fulfillment, including delivery instructions and pricing accuracy.
- Maintain and distribute daily and weekly order status reports to align all stakeholders.
- Support ad-hoc administrative tasks and other duties as needed.
Requirements:
- At least 1 year of experience in a customer service role.
- 1–2 years of accounting or data management experience is a plus.
- Prior experience handling customer queries via chat or email is advantageous.
- Background in eCommerce, online retail, or catalog retail is a plus but not required.
- Experience supporting B2B customers is an advantage.
- Proficient in Microsoft Excel and other Microsoft Office tools.
- Familiarity with eCommerce platforms and order management tools is preferred.
- Experience with NetSuite and Salesforce is a strong advantage.
- Strong verbal and written communication skills.
- Highly organized, detail-oriented, and able to prioritize effectively.
- Comfortable working independently in a fast-paced environment.
Snapshot:
- Employment Type: Hybrid - Work 3 days in Ortigas office / 2 days remote
- Department: Back office
- Work Schedule: 5-day work week, 8 AM to 5 PM EST
Employment Code: 4.23.25.B
