Returns Coordinator (Hybrid)

Posted on:
February 22, 2023
Work From Home / Online Jobs,Work From Home / Online Jobs,Work From Home / Online Jobs,Work From Home / Online Jobs

Job Description

KDCI Outsourcing is seeking a highly organized and detail-oriented Returns Coordinator to join our team. The successful candidate will have experience in handling returns, with a strong focus on accuracy, quality, and attention to detail. They will have the ability to work effectively in a fast-paced, team-oriented environment, and be able to meet tight deadlines.


  • Manages RMA requests from start to finish with either internal teams or with the client directly.
  • Review new cases to confirm the request has all relevant details including the order number, serial numbers and pictures.
  • Open tickets with vendors / manufacturers either via phone, email , or chat
  • Review return instructions and coordinate shipping gear to and from the client or vendor / manufacturer.
  • Liaison between client, internal teams , and the vendor / manufacturer.
  • Creates necessary paperwork for returns to be received and processed with Net Suite
  • Connect with the IC Team to ensure the return is processed within the approval period by the vendor / manufacturer.
  • Update existing training documents and Sharepoint when new information is provided.


  • Proven experience as a Returns Coordinator or in a similar role
  • Strong organizational skills and ability to multitask
  • Ability to work effectively in a team environment
  • Experience in handling returns and exchanges
  • Familiarity with common computer programs and databases
  • Willingness to learn new systems and technologies
  • Willing to work in a hybrid set up
  • Willing to work in Ortigas Pasig


  • 1 Location: Ortigas Center, Pasig City
  • 2 Employment Type: Full-time
  • 3 Department: Contact Support
  • 4 Work Schedule: 5-day work week, night shift
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Maternity/Paternity Leave
Annual Performance Evaluation
Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises.
Performance-based Bonuses
Overtime Pay
Holiday Pay
Night Differential
Referral Incentive Program
Company-sponsored Trainings
Monthly Food Party

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