Job Summary
KDCI Outsourcing is seeking a Sales Operations Coordinator to support day-to-day sales operations, contract administration, and subscription management processes. This role is responsible for ensuring accurate processing of purchase orders, quotes, invoices, and customer records across CRM and billing systems.
The ideal candidate is highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced, deadline-driven environment while collaborating closely with Sales, Customer Success, and Finance teams.
Key Responsibilities
Sales Administration
- Manage end-to-end processing of customer purchase orders across systems such as HubSpot, Maxio, and internal platforms
- Prepare and deliver customer quotes based on pricing guidelines and renewal policies
- Support Customer Success Managers with accurate quoting for renewals and expansions
- Process and issue invoices through billing platforms
- Coordinate the sending, receiving, and filing of reseller agreements
- Respond to inquiries from sales teams, customers, and partners
- Support end-of-month operational requirements
Subscription & Contract Data Management
- Maintain and update customer records across CRM and subscription systems (e.g., HubSpot, Subskribe, internal systems)
- Perform regular audits to ensure data accuracy, contract compliance, and system integrity
Cross-Functional Collaboration
- Work closely with Sales, Customer Success, and Finance teams to ensure smooth end-to-end processes
- Support operations initiatives including process improvements, system updates, and audits
- Provide administrative support for ad hoc operational tasks as needed
Job Requirements
- 2–3+ years of experience in sales operations, customer operations, contract administration, or subscription management, preferably in a SaaS or recurring revenue environment
- Experience working with CRM and billing/subscription tools such as HubSpot, Maxio, Salesforce, Chargebee, or Zuora
- Strong attention to detail with the ability to maintain accuracy across contracts, billing, and CRM data
- Proficiency in spreadsheets (Excel or Google Sheets) for tracking and reporting
- Strong organizational and time management skills with the ability to prioritize tasks effectively
- Excellent communication and stakeholder management skills
- Ability to work independently and manage multiple deadlines
- High level of ownership, initiative, and problem-solving ability
Employment Code: 4.20.26.B
