We offer offshore staffing solutions for companies around the globe looking to outsource customer service and build a high-performing outsourced sales team. Our customer service outsourcing solutions help improve efficiency, streamline customer service operations, and enhance overall customer satisfaction.
Full customer service operation and contact center outsourcing solutions
Task-based only
Limited service scope
Seamless integration with your internal team
Requires client-side management
Slower onboarding
Strong quality assurance and structured workflows
No standardized QA
Basic QA processes
Proven cost savings up to 70%
Unpredictable costs
Moderate cost efficiency
Full support across live chat, phone, email, and social media
Limited channels
Partial channel support
Easily scale full outsourced sales team or support team
Limited scalability
Often rigid scaling options
Highly trained customer service agents with specialized expertise
Varies greatly
Inconsistent talent quality
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
Organizations all over the world - with businesses in New York leading the pack - are outsourcing customer service and sales solutions. In London, Customer Service Agents are often outsourced. On the other hand, companies in San Francisco Bay Area, California are offshoring Sales Representatives, just like businesses in Toronto, Canada. Sydney, Australia made it to #5, with Quality Assurance Specialist being the most-outsourced role.
For businesses in Chicago, Illinois, using offshore staffing solutions to find Technical Support Representatives is a top choice. Singapore also made it to the list, with a high demand for outsourced Customer Service Leads. Organizations in Los Angeles, California use BPO services to hire Finance Support Agents while those in Dublin, Ireland hire Social Media Support Agents. Finally, Amsterdam, Netherlands has several businesses that outsource sales roles with KDCI.
Hundreds of growing businesses worldwide have now taken advantage of customer service outsourcing - it's time for your organization to leverage advanced customer service staffing solutions, too! Scale smarter by building your own team of top-tier customer service and sales agents with KDCI.
Ready to deliver exceptional customer experience while scaling your operations efficiently? Partner with KDCI Outsourcing to build a high-performing outsourced customer service and outsourced sales team that handles everything from customer inquiries and technical support to live chat and social media engagement.
Whether you're expanding your support operations in New York, NY, boosting customer satisfaction in Los Angeles, CA, or optimizing customer service operations in San Francisco, CA, our skilled team in the Philippines integrates seamlessly with your business. Let KDCI help you reduce operational costs, improve service quality, and strengthen customer retention—so you can focus on growing your brand and serving your customers better.
