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Offshore Staffing for Back Office

Services

Overview


The Philippines is one of the world’s leading BPO destinations, with nearly unstoppable growth and development since the first call center was established in Manila in 1992. Currently, Metro Manila ranks as the 2nd best city to outsource to, owing to talent skills and quality, costs, infrastructure, and digital innovations.

KDCI Outsourcing has been around since 2011, and we’ve helped various companies establish more efficient business processes through effective offshore staffing, from simple data entry to more complex account management and financial tasks. We’ve worked with a variety of industries, ranging from HOA management, healthcare, hotels and tourism, eCommerce, and law. Our offshore staffing solution encompasses all aspects of our operations, from hiring top professionals, to implementing best operational practices and providing effective managerial support.


Customer Support Representative



Hire customer support representatives who will make sure that every customer receives the assistance they need -- whether through phone, email, or live chat support. You can hire experienced CSRs that specialize in technical support, financial services, eCommerce and retail, healthcare, and more.

Most Filipinos have English as their second or third language, leading to superior English proficiency, with strong verbal and written communication skills. This is evident in the fact that the Philippines remains to be one of the top destinations for outsourcing customer service, with over 575,000 employees in CSR roles.

Sample Profiles


SKILLS:

  • Social media management
  • Zendesk management
  • Chat operation
  • Email Handling

RECENT ROLES:

  • Live chat support
  • Customer service

SKILLS:

  • Order Processing
  • CRM management
  • Ticket Management
  • Troubleshooting software issues

RECENT ROLES:

  • Senior Technical Representative
  • CRM Specialist

SKILLS:

  • Data Entry
  • Set up verification
  • Resolving email issues

RECENT ROLES:

  • Technical Support Representative
  • Email support





Bookkeeper / Accountant



Hire certified accountants that are qualified to handle financial statements, accounts receivable and accounts payable, ledger reviews, payroll management, and other managerial accounting needs.

With over 188,000 certified public accountants in the Philippine workforce, with 7,000 joining each year, you can be sure to find the best suited candidate for your needs. You can hire accountants who are experts in your local taxation laws, or are experienced with using Quickbooks, SAP, Xero, or any other accounting software.

Sample Profiles


SKILLS:

  • Financial Reporting
  • Risk Management
  • Retroactive bookkeeping
  • External audits

RECENT ROLES:

  • Bookkeeper
  • Data Entry Operator

SKILLS:

  • Accounts receivable
  • eCommerce income statement creation
  • Taxation

RECENT ROLES:

  • Accountant
  • Xero Advisor

SKILLS:

  • Budgeting and forecasting
  • Balance sheet creation
  • Payroll management
  • Bank reconciliation

RECENT ROLES:

  • Accountant
  • Bookkeeper





Salesforce Administrator



Hire a Salesforce administrator who has the necessary expertise and experience with using one of the world’s top CRMs. Through KDCI Outsourcing, you can get access to ADM201, 211, and 401-certified specialists with proven ability in designing and managing custom objects, formula fields, workflows, triggers, validation rules, and other Salesforce content.

They will customize, configure, and manage Salesforce from end-to-end, including accounts, campaigns, workflows, dashboards, and reporting.

Sample Profiles


SKILLS:

  • 3rd party Salesforce Integration with Stripe, EmailOversight, etc.
  • Custom app development
  • Project management

RECENT ROLES:

SKILLS:

  • eCommerce Salesforce development
  • UX Consultant
  • Sales cloud management

RECENT ROLES:

  • Full-stack Developer
  • Zoho Expert

SKILLS:

  • Salesforce Apex development
  • Kendo UI development
  • 3rd party API integration

RECENT ROLES:

  • Pre-Sales Engineer
  • Integration Expert





Data Entry Specialist



Hire a data entry specialist to handle all your data encoding tasks for increased efficiency and performance. A data entry specialist’s skills include fast typing, attention to detail, and great working knowledge of online forms and spreadsheets such as Excel. Beyond that, they are also proficient in reviewing data for deficiencies or errors, correcting incompatibilities, and improving overall data integrity.

We assure you that all confidential information and data critical to their business will be handled with the utmost care, using solutions that comply with data integrity and security policies for information management, data storage, data destruction, and cloud services.

Sample Profiles


SKILLS:

  • Agent mapping
  • Data mining and analysis
  • Market & customer research

RECENT ROLES:

  • Salesforce Data Entry Specialist
  • KPI Creation and Collection Specialist

SKILLS:

  • Web scrapping
  • Account management
  • Data mining
  • Accuracy verification

RECENT ROLES:

  • Report Analyst
  • Virtual Assistant

SKILLS:

  • eCommerce listing data entry
  • Competitor research
  • Email mining

RECENT ROLES:

  • HubSpot Data Entry Specialist
  • Lead Generator Virtual Assistant





Property Management Specialist



Hire property management specialists who can handle each aspect of HOA management, from tenant and prospect communications to property marketing, finance and accounting, and information data entry. You can hire support staff that caters to your specific needs and take advantage of the full range of tasks a property management specialist can do.

Through KDCI Outsourcing, you gain access to accountants who are well equipped to handle financial statements, accounts payable and receivable, ACH payments, bank reconciliations, and more. You can also hire staff for more managerial and administrative tasks such as data entry and client communications.

Sample Profiles


SKILLS:

  • CRM management
  • Xero management
  • Data entry
  • Administration support

RECENT ROLES:

  • Property Management Support

SKILLS:

  • Accuracy verification
  • Cold calling
  • Market analysis
  • OTA account manager

RECENT ROLES:

  • Lead Generation Specialist
  • Channel Manager

SKILLS:

  • HOA management
  • Financial report production
  • Budget and expense monitoring

RECENT ROLES:

  • Virtual assistant for Property Management


Let's Talk Outsourcing

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US : +1 855 539 6256
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