The Philippines is one of the world’s leading BPO destinations, with nearly unstoppable growth and development since the first call center was established in Manila in 1992. Currently, Metro Manila ranks as the 2nd best city to outsource to, owing to talent skills and quality, costs, infrastructure, and digital innovations.
KDCI Outsourcing has been around since 2011, and we’ve helped various companies establish more efficient business processes through effective offshore staffing, from simple data entry to more complex account management and financial tasks. We’ve worked with a variety of industries, ranging from HOA management, healthcare, hotels and tourism, eCommerce, and law. Our offshore staffing solution encompasses all aspects of our operations, from hiring top professionals, to implementing best operational practices and providing effective managerial support.
Customer Support Representative
Hire customer support representatives who will make sure that every customer receives the assistance they need -- whether through phone, email, or live chat support. You can hire experienced CSRs that specialize in technical support, financial services, eCommerce and retail, healthcare, and more.
Most Filipinos have English as their second or third language, leading to superior English proficiency, with strong verbal and written communication skills. This is evident in the fact that the Philippines remains to be one of the top destinations for outsourcing customer service, with over 575,000 employees in CSR roles.
Social media management
Live chat support
Troubleshooting software issues
Senior Technical Representative
Set up verification
Resolving email issues
Technical Support Representative
Bookkeeper / Accountant
Hire certified accountants that are qualified to handle financial statements, accounts receivable and accounts payable, ledger reviews, payroll management, and other managerial accounting needs.
With over 188,000 certified public accountants in the Philippine workforce, with 7,000 joining each year, you can be sure to find the best suited candidate for your needs. You can hire accountants who are experts in your local taxation laws, or are experienced with using Quickbooks, SAP, Xero, or any other accounting software.
Data Entry Operator
eCommerce income statement creation
Budgeting and forecasting
Balance sheet creation
Hire a Salesforce administrator who has the necessary expertise and experience with using one of the world’s top CRMs. Through KDCI Outsourcing, you can get access to ADM201, 211, and 401-certified specialists with proven ability in designing and managing custom objects, formula fields, workflows, triggers, validation rules, and other Salesforce content.
They will customize, configure, and manage Salesforce from end-to-end, including accounts, campaigns, workflows, dashboards, and reporting.
3rd party Salesforce Integration with Stripe, EmailOversight, etc.
Custom app development
eCommerce Salesforce development
Sales cloud management
Salesforce Apex development
Kendo UI development
3rd party API integration
Data Entry Specialist
Hire a data entry specialist to handle all your data encoding tasks for increased efficiency and performance. A data entry specialist’s skills include fast typing, attention to detail, and great working knowledge of online forms and spreadsheets such as Excel. Beyond that, they are also proficient in reviewing data for deficiencies or errors, correcting incompatibilities, and improving overall data integrity.
We assure you that all confidential information and data critical to their business will be handled with the utmost care, using solutions that comply with data integrity and security policies for information management, data storage, data destruction, and cloud services.
Data mining and analysis
Market & customer research
Salesforce Data Entry Specialist
KPI Creation and Collection Specialist
eCommerce listing data entry
HubSpot Data Entry Specialist
Lead Generator Virtual Assistant
Property Management Specialist
Hire property management specialists who can handle each aspect of HOA management, from tenant and prospect communications to property marketing, finance and accounting, and information data entry. You can hire support staff that caters to your specific needs and take advantage of the full range of tasks a property management specialist can do.
Through KDCI Outsourcing, you gain access to accountants who are well equipped to handle financial statements, accounts payable and receivable, ACH payments, bank reconciliations, and more. You can also hire staff for more managerial and administrative tasks such as data entry and client communications.
Property Management Support
OTA account manager
Lead Generation Specialist
Financial report production
Budget and expense monitoring
Virtual assistant for Property Management
Let's Talk Outsourcing
We'll build your business a quality digital strategy that works as effective as you.
KDCI Outsourcing is the leader in Philippine offshore staffing in the fields of creative design, digital marketing, eCommerce, back office support, and web development. With over 20 years of experience in outsourcing, we help our clients build and grow custom offshore teams that are fully dedicated to their business.