How to Build an Offshore Team in the Philippines

Posted on:
February 2, 2024
min read
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How to Build an Offshore Team in the Philippines
KDCI Outsourcing
February 29, 2024

A big part of your business success depends on the people you’re working with. However, an efficient and reliable team can be hard to come by without investing too much time or money. This is why a lot of companies turn to building their own offshore teams in the Philippines.

By working with a Philippine offshore team, companies like Amazon and Target are able to streamline their business processes for lower costs without sacrificing quality. In this guide, we’ll walk you through the step-by-step process of how you can build your offshore team and meet your business objectives.

Ways You Can  Build An Offshore Team

When building an offshore team, consider your capabilities when it comes to budget, available time and resources, as well as your current business condition. Here are the three main ways you can do this.

1. Working with an Outsourcing Company: The most effective method to build an offshore team in the Philippines involves partnering with a specialized outsourcing company that manages all aspects of recruitment, training, and management, aligning the team with your business needs.

2. Establishing a Dedicated Offshore Office: Setting up your own offshore office in the Philippines offers direct control over your team and operations but requires significant investment in time, finances, and resources to manage all operational aspects.

3. Freelance Platforms and Remote Teams: Using freelance platforms for building a remote team in the Philippines provides flexibility and cost-effectiveness, especially for small projects or budgets, but requires more hands-on management for coordination and quality control.

Step-by-Step Process in Building a Philippine Offshore Team

There are many ways you can build an offshore team in the Philippines, but the most efficient method involves finding a reliable outsourcing provider. Let’s go through how you can do this.

Step 1: Define Your Business Needs and Goals

As a business owner, the first step in building an offshore team is identifying your needs and goals. You can do this by closely examining your current operations. Look at what's working well and areas that need improvement, such as customer service, technology, or market expansion.

You should also pinpoint the specific challenges your business is facing. For instance, if rapid growth is overwhelming your current staff, you might consider whether adding offshore team members to perform certain functions could alleviate pressure. Conversely, if innovation is your goal, pinpoint the skills and expertise needed to drive this, and assess if these are present within your existing team. 

This phase is about aligning your operational needs with your strategic goals. Are you looking to cut costs, improve efficiency, or expand your offerings? Each goal will require different resources and approaches, and recognizing this early on is key to successful offshore team management. 

Step 2: Choose Your Offshoring Partner in the Philippines

Choosing the right offshoring partner in the Philippines is a critical decision that can significantly impact the success of your offshoring venture. Begin by conducting thorough research to create a list of potential partners. This can be achieved through online searches, seeking recommendations from business networks, and exploring reviews and case studies. 

Pay close attention to each candidate’s track record, particularly in your industry or for the specific services you need. It's important to select a partner not just based on cost but also on their proven ability to deliver quality work and their experience in handling similar offshoring operations.

Once you've shortlisted potential partners that can help you build an offshore team in the Philippines, assess their compatibility with your business by evaluating their communication skills and their company culture to ensure a good match with your own. An ideal partner should not only be capable of fulfilling your business needs but should also be flexible and adaptable to your working style and values. 

Step 3: Let Your Partner Build an Offshore Team for You

Once you've selected a reliable outsourcing provider, it's time to leverage their expertise in building an effective offshore team tailored to your specific business needs and objectives. Here are the things that your partner will do for you.

Plan the Team Structure

Your outsourcing partner begins the process of building your offshore team by assessing your business requirements to determine the ideal team size and the specific roles needed. They consider factors such as task complexity, necessary skill sets, and the level of support your onshore team requires. 

They also plan the role specifications and task distribution, deciding whether your team needs generalists for various tasks or specialists for certain areas, based on the nature of the work and your long-term goals. This ensures a balanced team dynamic with members whose skills complement each other. 

Once there’s a concrete plan for the team structure, they will start finding the right people through their recruitment team who are responsible for making job posts, sourcing talents, and vetting, screening, and interviewing candidates. 

Handle the Training and Onboarding Process

Your outsourcing partner will also handle and manage the training and onboarding process of your team.

For the training process, they will prepare and hold specialized on-brand training that involves equipping the new talents with complete knowledge about your brand. By training them for your brand, you can ensure that you’ll get an offshore team that can work using your brand’s voice, values, and management styles. 

To further guarantee a high-performing team, outsourcing providers like KDCI certify talents through assessments, exams, live situational demos, and more.

Your outsourcing partner will also handle the onboarding process, which involves providing the talents with the tools and systems that your business uses for its operations. They’ll also take care of the necessary infrastructure and equipment.

Manage Your Offshore Team

Another key responsibility of your outsourcing partner involves managing your offshore team. They will monitor and oversee the operations and ensure that your staff maintains high levels of productivity and service quality. 

To achieve this, the outsourcing provider monitors key performance indicators (KPIs) and ensures that the service level agreements are met. If not, then the partner will determine the areas for improvement and the possible resolutions to take. 

Your partner will also prepare a report containing data-driven insights based on customer feedback and interactions, giving your business a better overview of the team’s efficiency. They will also provide regular updates and meetings to keep all parties aligned on project goals, timelines, and changes. 

Work With a Trusted Partner to Build Your Offshore Team in the Philippines

Building an offshore team in the Philippines is not an easy task. You need to allot ample time and resources to ensure that each step goes well, but this may not be possible for businesses with limited capabilities.

That said, make sure to work with a trusted offshore partner like KDCI who will take care of everything for you, from finding the best people for your team to managing them and ensuring high-quality service.

At KDCI, we’ll build a Philippine offshore team based on your needs and goals. We’ll find the right talents, train and certify them for your brand, and oversee your offshore business operations, giving you more time to focus on your core business processes. Click the button below to learn more.

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