Why US Property Management Companies Outsource to the PH

Posted on:
April 14, 2023
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Why US Property Management Companies Outsource to the PH
KDCI Outsourcing
September 6, 2023

As US property management companies become increasingly competitive, they are constantly seeking ways to improve their operations, enhance customer service, and maximize profitability.One solution that they turned to in recent years is outsourcing to the Philippines. In this article, we’ll delve into the reasons why US property companies are outsourcing to the Philippines, and how this strategic move can benefit their business.

10 Reasons Why US Property Management Companies Choose to Outsource to the Philippines

Property management companies in the US can enjoy a lot of benefits once they choose to outsource their functions to the Philippines. Let’s talk about each one in the following sections.

1. Cost-Effective Labor Pool

The significant difference in labor costs between the Philippines and the United States is a big advantage for companies. This allows them to access a skilled workforce at a more competitive rate.By tapping into the talent pool in the Philippines, companies can leverage the expertise and proficiency of the Filipino workforce in property management practices, customer service, maintenance, and administrative tasks. This not only provides cost savings, but also enables them to optimize operations, reduce overhead expenses, and enhance profitability.In addition to the cost advantage, outsourcing tasks to the Philippines offers flexibility and scalability for companies. This allows them to adjust their workforce based on their needs without long-term hiring commitments or extensive onboarding processes.

2. Highly Skilled Talent Pool

The Philippines is renowned for its large pool of educated and skilled professionals who excel in various fields, including property management.These professionals can handle property leasing, ensuring efficient tenant screening, lease agreements, and rent collections. They are also proficient in property maintenance, ensuring timely and cost-effective repairs, and maintenance tasks.In addition, because the Filipino workforce possesses a strong educational background, along with experience in extensive training and industry exposure, you can also count on them to perform tasks, such as property accounting and administrative tasks.By leveraging the skilled professionals in the Philippines, US property companies can benefit from their expertise and proficiency. This allows companies to deliver high-quality services to their clients, ensuring efficient and effective operations.

3. Time Zone Advantage

The Philippines’ time zone is highly compatible with US business hours, presenting a competitive advantage for property companies. This allows them to extend their operational coverage and provide round-the-clock support to tenants, owners, and other stakeholders, resulting in improved customer service and satisfaction.For an overview, this favorable time zone compatibility enables companies to operate during non-business hours in the US. This helps in providing timely responses to inquiries, requests, and emergencies, ensuring that the tenants, owners, and other people involved can receive assistance and support whenever needed, regardless of the time of day.The time zone advantage also allows property companies to streamline their operations and improve efficiency. As property management needs may fluctuate, having a workforce that can operate during non-business hours in the US provides the ability to adjust staffing levels based on demand, without sacrificing the quality of service. This allows companies to efficiently manage their workforce, adapt to changing market conditions, and enhance their competitiveness in the industry.

4. Excellent English Proficiency

English is one of the official languages of the Philippines, and it is widely spoken and understood across the country. In fact, 88% of the population speak and understand English, making it the country’s official second language.This high level of English proficiency among the Filipino workforce allows companies to communicate with their counterparts in the Philippines without language barriers, ensuring smooth and effective communication channels. It also guarantees an efficient way of conveying instructions, guidelines, and expectations clearly, leading to improved operational efficiency and productivity.Moreover, the Philippines has a strong cultural affinity with the US, with a long history of cultural and economic ties. This cultural compatibility allows for a deeper understanding of the US property management market, its requirements, and its nuances, resulting in more effective communication and execution of tasks.

5. Advanced Technological Infrastructure

The Philippines boasts a well-developed IT infrastructure that includes reliable internet connectivity and access to advanced technologies, software, and tools. This presents a significant advantage for property companies looking to optimize their operations and streamline their processes. Leveraging cutting-edge solutions, such as online portals, accounting software, and other systems, also enables them to operate efficiently and effectively in the digital age.Access to advanced technologies, software, and tools further enhances the capabilities of property companies in the Philippines. They can leverage accounting software, property management software, and other specialized tools to automate processes, track expenses, generate reports, and manage property-related tasks more efficiently. This not only saves time and effort but also minimizes the potential for errors and improves accuracy in operations.With access to cutting-edge solutions, companies in the Philippines can stay ahead of the competition and deliver exceptional services to their clients.

6. Scalability and Flexibility

Outsourcing property management tasks to the Philippines offers companies the advantage of scalability and flexibility in their operations. This provides them with the agility and adaptability required to manage fluctuating workloads, without incurring the overhead costs associated with hiring and training additional in-house staff.For instance, during peak seasons or periods of increased demand, property companies can quickly augment their workforce with qualified professionals in the Philippines to ensure timely and efficient service delivery.Meanwhile, during stale periods or when the workload decreases, property companies can easily adjust their staffing to optimize costs and avoid unnecessary expenses.This scalability and flexibility in workforce management provide property management companies with a competitive advantage in a dynamic real estate market. It also enables them to take advantage of growth opportunities and expand their operations without the constraints of a fixed in-house workforce.

7. Allows Focus on Core Functions

Outsourcing non-core functions to Philippine service providers offers property management companies the opportunity to focus on their core competencies, such as property marketing, tenant relations, and strategic planning. By offloading administrative tasks, bookkeeping, and data entry to qualified professionals in the Philippines, these companies can optimize their internal resources and maximize productivity.Outsourcing to the Philippines also allows property management companies to streamline their operations and allocate their resources more strategically.Administrative tasks, bookkeeping, and data entry are essential but time-consuming activities that can distract companies from their core responsibilities. With offshore staff, they can free up their internal resources to focus on their core competencies, which are critical for their growth and success in the real estate market.

8. Enhanced Customer Service

The availability of skilled and English-speaking talent in the Philippines presents a significant advantage for companies in delivering exceptional customer service to tenants, owners, and other stakeholders.Philippine-based professionals can handle tenant inquiries promptly and efficiently, providing accurate information and resolving issues in a timely manner. In addition, their fluency in English ensures clear communication, allowing tenants to receive the assistance they need in a language they are comfortable with. This level of customer service builds trust and confidence among tenants, contributing to improved tenant satisfaction and increased tenant retention rates.Efficient handling of maintenance requests is another critical aspect of property management. Tenants often require timely maintenance and repairs, and a prompt response is vital in addressing their needs. Utilizing the Philippine workforce means efficiently handling maintenance requests, coordinating with vendors and contractors, scheduling appointments, and ensuring that repairs are completed promptly.This level of responsiveness and professionalism in issue resolution contributes to improved customer satisfaction and retention.

9. Streamlined Operations

Outsourcing to the Philippines offers the advantage of streamlining business operations and optimizing its overall performance. By offshoring time-consuming tasks, reducing administrative overhead, and improving process efficiencies, they can expect to achieve increased operational productivity and improved business operations.Basically, this strategy can help property management companies improve process efficiencies. Philippine-based professionals are well-versed in property management practices. So, they can easily follow standardized procedures to ensure the efficient and effective execution of tasks. They can utilize advanced technologies, software, and tools to streamline processes, such as online portals for tenant communication and accounting software for financial management.

10. Competitive Edge

Outsourcing to the Philippines can provide US property companies with a competitive edge in the highly competitive market. By leveraging the benefits of cost-effective talent, advanced technologies, enhanced customer service, and streamlined operations, these companies can position themselves favorably and stay ahead of the competition.By combining all the benefits of outsourcing property management services to the Philippines, companies are opening their operations to advantages that aren’t locally accessible to their competitors.

two asian property managers collaborating and working

Outsource the Best Property Management Services to the Philippines

Do you want to ensure that you’ll get all the benefits we talked about in this article? Make sure to outsource your functions to the Philippines, and choose a reliable outsourcing partner alongside it.At KDCI, we offer top-notch property management services at cost-effective rates, guaranteeing a competitive edge in the market. With highly-trained property management experts on our team, you can expect to only get the best service.Are you interested in learning more about our services? Click the button below to contact us!Contact Us

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