Customer Support Outsourcing Services

We provide a multi-channel customer support service by providing a versatile team of part-time and full-time contact center specialists.

  • 24/7 contact center operation
  • Stringent quality control processes to ensure quality at every stage
  • Customizable & scalable pricing structure that fits your business needs
  • Real-time reporting by expert professionals

KDCI specializes in providing high-quality cost-effective customer support and staffing solutions that work

What we can do for you

KDCI provides cost-effective customer support services that are tailor-made to reduce operational cost and increase productivity. We combine our expertise in training and management, our team’s skills in customer handling, and our infrastructure and tools to deliver world class contact center services. We can handle multi-channel contact center operations such as inbound and outbound call center functions, and non-voice support roles such as email and logistical support.

Job functions you can outsource to KDCI

Support Services

  • Inbound Support
  • Inbound Loyalty Programs
  • Email Support
  • eCommerce Customer Care
  • Social Media Moderation
  • Case Study Distribution
  • Logistical Support
  • CRM Support
  • After-hour Support
  • Overflow Support
  • Tech Support
  • Helpdesk
  • Event Marketing Support
  • Whitepaper Distribution

Outbound Sales & Marketing Services

  • Event Marketing
  • Appointment Setting
  • Lead Generation
  • Lead Nurturing
  • Telemarketing
  • Sales

Comprehensive recruitment

Our ability to attract and retain a talented pool of professionals is one of our key strengths. We have a large pool of college educated professionals that have experience in various industries, which were intensively screened by our dedicated recruitment specialists. We ensure that the people that we hire are highly qualified. We administer a rigid screening process that include technical, aptitude, quantitative and communication-based tests - verbal, written, listening skills and comprehension.

Rigorous training

Our staff undergo a rigid and stringent training program. We provide in-depth continuous linguistic and knowledge processing training to our staff, which ensures that high quality of work is always met, if not exceeded. Some of our training modules include; Escalation Management, On-site Shadowing, and Process Demonstrations.

Quality assurance

We have a series of meticulously set control procedures that ensure that the quality of our inbound and outbound processes are always met. Constant internal reviews, installation of a call monitoring system, continuous process optimization, and data validity checks are just some of the control procedures that we set for our contact center services.

Simple & easy pricing models

Our pricing models are flexible, we offer staff leasing and Pay-per-project options that give you more control over your costs.

We offer a flat-rate pricing model that covers your entire project brief and specification requirements. We will work closely with you in scoping out the tasks needed to be done and provide you with a custom solution that fits your timeline and budget. This pricing model is great for startups that are looking for a partner that can help them effectively scale cost and drive growth.

Some of the tasks that could be outsourced are:

  • White Paper and Email Distribution
  • Telemarketing Campaigns
  • Appointment Setting for B2B and B2C Leads
  • Customer Care Hotline Support

Under the staff leasing model, you can hire your own dedicated full-time contact support specialist to work on all your specific business requirements. For larger scale projects, we can set you up with a dedicated team to work closely with your existing organization. The dedicated resources you hire will work as an extension of your organization and will adapt to your business’ culture, requirements and processes.

Job positions you can lease:

  • Inbound Customer Support
  • Technical Support
  • Outbound Telemarketing
  • Outbound Sales
  • eCommerce Customer Support
  • Email Support
  • Helpdesk Moderator
  • Emergency Support Staff
  • Social Media Moderator
  • Content Optimization

Perfect for any business size

We enable startups and established organizations the ability to obtain cost-effective high-quality labor without the added strains of accompanied overhead costs, by allowing the allocation of monotonous repetitive tasks to our team of skilled specialists.

Resources: Customer Support Outsourcing Services