Search Results for "Outsourcing"

Overview

KDCI Outsourcing is looking for a highly skilled E-Commerce Account Manager to join our growing team. This role will focus on managing and expanding our clients’ presence on major online marketplaces such as Amazon and Walmart. The ideal candidate will bring strong marketplace expertise, a strategic mindset, and hands-on experience in optimizing product listings, running advertising campaigns, and analyzing performance data to drive growth. This is an exciting opportunity to contribute to the success of fast-growing e-commerce brands through effective account management and data-driven strategies.

Key Responsibilities

• Manage day-to-day operations of Amazon Seller Central and Walmart Marketplace accounts, ensuring compliance with platform policies.
• Develop and execute marketplace strategies to increase sales, improve product visibility, and enhance brand positioning.
• Create and optimize product listings with high-quality images, keyword-rich descriptions, and A+ Content to boost conversions.
• Plan and manage advertising campaigns across Amazon Sponsored Ads and Walmart Connect, optimizing performance and return on ad spend.
• Monitor key performance metrics including sales, conversion rates, inventory levels, and ad performance using both platform tools and third-party analytics software.
• Address issues related to account health, suppressed listings, Buy Box loss, and fulfillment challenges.
• Coordinate with cross-functional teams to ensure timely fulfillment, customer service, and promotional execution.
• Ensure compliance with all marketplace guidelines, including pricing, content standards, and shipping policies.

Requirements

• At least 2 years of experience managing Amazon Seller Central and Walmart Marketplace accounts.
• Strong understanding of e-commerce operations, digital marketing strategies, and marketplace algorithms.
• Proficiency in tools such as Amazon PPC, Walmart Sponsored Ads, Helium 10, and Jungle Scout.
• Advanced Excel skills and familiarity with marketplace analytics and reporting tools.
• Experience with FBA (Fulfillment by Amazon) and Walmart fulfillment solutions is a plus.
• Strong problem-solving skills and excellent attention to detail.
• Excellent written and verbal English communication skills.

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Snapshots

Employment Type: Remote

Department: Back Office

Work Schedule: 5-day work week, Night Shift

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Employment Code: 4.4.25.C

Job description

KDCI Outsourcing is seeking a highly motivated and results-driven Business Development Representative (BDR) to join our growing team. This role plays a crucial part in identifying new business opportunities, engaging potential clients, and driving revenue growth. The ideal candidate is a proactive communicator with strong sales acumen, persistence, and a strategic approach to lead generation.

Responsibilities

• Proactively reach out to potential clients through calls, emails, social media, and other outreach channels to generate new business opportunities.
• Conduct market research and prospect analysis to identify and qualify high-potential leads.
• Engage with decision-makers to understand their needs and present KDCI’s outsourcing solutions effectively.
• Schedule meetings and coordinate hand-offs to Business Development Managers.
• Develop and execute a structured outreach plan to maximize engagement and conversion rates.
• Maintain accurate records in the CRM, ensuring all prospect interactions and follow-ups are properly tracked.
• Collaborate with sales and marketing teams to refine messaging and improve lead quality.
• Follow up with inbound leads and nurture cold prospects to convert them into sales opportunities.
• Stay updated on industry trends and competitor activities to refine outreach strategies.

Job requirements

• 2+ years of experience in business development, sales, or lead generation, with a strong track record of exceeding targets.
• Highly motivated, results-oriented, and persistent in achieving sales goals.
• Strong communication and interpersonal skills, with the ability to engage with clients at different levels.
• Excellent organizational and time management skills, capable of handling multiple leads simultaneously.
• Experience in B2B sales or eCommerce is a plus.
• Familiarity with CRM tools such as HubSpot is an advantage but not required.
• Willing to work during US business hours.
• Must be adaptable to a hybrid work setup, with a stable internet connection and backup solutions.

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Snapshot

Employment Type: Hybrid

Department: Sales / Business Development

Work Schedule: 5-day work week, Night Shift

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Employment Code: 4.3.25.B

Job Overview

KDCI Outsourcing is seeking forward-thinking AI & Automation Lead to champion the adoption and implementation of artificial intelligence (AI) and intelligent automation solutions across the organization. This strategic role will identify high-impact opportunities for AI integration, lead solution design and deployment, and drive process innovation to boost operational efficiency, accuracy, and scalability.

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Key Responsibilities

• Partner with cross-functional teams to identify business processes that can benefit from AI and automation.
• Lead the design, development, and deployment of AI-powered solutions and intelligent workflows.
• Provide strategic and technical leadership in selecting, customizing, and integrating AI/ML tools, APIs, and platforms.
• Ensure reliability, performance, and scalability of solutions through robust testing, validation, and continuous optimization.
• Monitor system performance and recommend iterative improvements to AI models and automation processes.
• Create and maintain comprehensive documentation, implementation guides, and training resources.
• Foster a culture of innovation by promoting AI/automation best practices and staying current with emerging technologies and trends.

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Requirements

• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field (Master’s preferred).
• 5+ years of experience in AI, machine learning, or automation solution delivery, ideally within a digital operations environment.
• Advanced proficiency in Python, SQL, and AI/ML frameworks (e.g., TensorFlow, PyTorch).
• Strong knowledge of cloud-based AI platforms (AWS AI/ML, Azure Cognitive Services, Google Cloud AI).
• Demonstrated ability to deploy, monitor, and improve ML models and intelligent automation pipelines.
• Experience in leading cross-functional projects, with excellent communication and stakeholder management skills.
• Knowledge of process improvement and workflow design methodologies (e.g., Lean, Six Sigma) is an advantage.

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Snapshot

Employment Type: Hybrid

Department: Internal

Work Schedule: 5 days work week, Day Shift

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Employment Code: 3.27.25.B

Job Overview

We are seeking an experienced Executive Assistant to provide comprehensive support to our C-level executives within the BPO industry. The ideal candidate will possess exceptional organizational skills, strong problem-solving abilities, and excellent written communication. This role demands a proactive individual capable of managing diverse tasks in a dynamic environment. 

Responsibilities

• Manage executive calendars, coordinate meetings, and handle confidential communications. 
• Conduct thorough research to support strategic decision-making. 
• Prepare, review, and edit reports, presentations, and correspondence. 
• Oversee project timelines, ensuring adherence to deadlines. 
• Arrange travel logistics and process expense reports. 
• Liaise with internal departments and external partners to facilitate operations. 
• Maintain confidentiality and exercise discretion in all matters. 
• Anticipate executive needs and proactively address potential issues. 

Requirements

• Minimum of 3 years' experience as an Executive Assistant to senior executives, preferably within the BPO sector. 
• Strong research and analytical skills. 
• Exceptional written and verbal communication abilities. 
• Proficiency in Microsoft Office Suite, Google Workspace, and other relevant tools. 
• Ability to multitask and prioritize effectively in a fast-paced setting. 
• High level of professionalism and interpersonal skills. 
• Familiarity with project management tools is an advantage.

‍Snapshot

• ‍Employment Type: Hybrid‍
• Department:  Sales and Marketing‍
• Work Schedule: 5-days work week, Shifting

Employment Code: 3.11.25.B

Job Overview

KDCI Outsourcing is seeking an experienced and creative Multimedia Designer to join our team. The ideal candidate will have a strong background in visual design, video production, and web development. This is an exciting opportunity to work with a diverse range of clients and projects in a fast-paced, deadline-driven environment.

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Responsibilities

• Executing all visual design stages from concept to finalization.

• Produce, edit, and finalize video content, including storyboarding and incorporating audio.

• Develop animations and motion graphics for various platforms.

• Must be able to find creative solutions to project briefs.

• Produce multimedia content for marketing campaigns, social media, and presentations.

• Stay up to date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive.

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Requirements

• • At least 2-4 years' experience as a Web & Graphic Designer or equivalent
• • Strong portfolio of work or samples demonstrating web design and graphic design skills
• • Intermediate knowledge of web, graphic, and print design processes
• • Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools
• • Strong English communication skills, both verbal and written

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Preferred Industry:

• • Advertising
• • Media

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Snapshot

• Employment Type: Remote
• Department: Creatives 
• Work Schedule: 5-day work week, Shifting

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Employment Code: 3.3.25.B

Job Overview‍

As a Logo Designer at KDCI Outsourcing, you will be an integral part of our creative team, collaborating closely with clients and internal stakeholders to produce visually stunning designs that align with their brand identity and objectives. You will utilize your artistic talent, creativity, and technical skills to craft compelling graphics across various digital and print platforms. This role offers the opportunity to work on diverse projects, contribute innovative ideas, and shape the visual identity of our clients' brands.

Responsibilities

• Develop creative concepts and designs for digital and print collateral, including but not limited to websites, social media graphics, marketing materials, logos, and branding elements.
• Collaborate with clients and internal teams to understand project requirements, objectives, and brand guidelines.
• Execute design projects from concept to completion, ensuring high-quality deliverables within specified timelines.
• Stay updated on industry trends, design tools, and techniques to continuously enhance design capabilities and stay ahead of the curve.
• Provide creative input and contribute to brainstorming sessions to generate innovative ideas and solutions.
• Adapt designs based on feedback from clients and stakeholders while maintaining a keen attention to detail and adherence to brand standards.
• Manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines and deliver exceptional results.
• Work closely with the production team to ensure seamless execution of designs across various platforms and formats.

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Requirements

• Bachelor's degree in Graphic Design, Fine Arts, or related field.
• Strong portfolio of work demonstrating graphic design skills
• At least 4 years’ experience as Graphic Designer or equivalent Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
• Solid understanding of design principles, typography, color theory, and layout techniques.
• Excellent communication skills, both verbal and written, with the ability to effectively present and articulate design concepts to clients and team members.
• Must have a keen eye for visual details and has aesthetic skills
• Candidate must be willing to work in US hours or Night shift.

Snapshot

• ‍Employment Type: Remote
• Department: Creatives
• Work Schedule: 5-day work week, Night shift

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Employment Code: 12.12.24.A

Job Overview

We are seeking a Creative Services Manager (CSM) with strong production experience to lead our design team, manage client relationships, and oversee financial workflows. This role requires a blend of creative leadership, operational efficiency, and hands-on production expertise to drive high-quality design output and optimize team performance. Experience with any AI-driven tools like ChatGPT, Midjourney, Leonardo, Gemini, and/or Runway ML is a plus, as we seek someone who can integrate emerging technologies into creative processes.

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Responsibilities

• Lead the existing team members on strategy, production, and client
  communication.
• Train junior designers in the overall creative process, ensuring quality and
  innovation.
• Manage productivity tracking and team performance.
• Oversee multiple client projects, ensuring timely delivery and quality.
• Implement efficient hybrid work models and optimize workflows.
• Utilize AI tools and potential automations to enhance creative operations.

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Requirements

• 5+ years in a senior creative role with experience in team leadership and
  production.
• Strong portfolio showcasing design, branding, and business-aligned projects.
• Hands-on experience using AI tools (ChatGPT, Midjourney, Leonardo, Gemini, and/or Runway ML) in creative work.
• Proficiency in design software and project management tools.
• Excellent communication, leadership, and problem-solving skills.

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Snapshot

• ‍Employment Type: Hybrid – work 3 days in Ortigas office / 2 days remote‍
• Department: Creatives and Client Relations‍
• Work schedule: Flexible, 5-day work week to meet global client needs and operational demands.

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Employment Code: 02.28.25.B