Date:
March 19, 2024
Client:
CPO - CS
Industry:
E-commerce
Date:
March 19, 2024
Client:
CPO Outlets
Industry:
E-commerce
KDCI Case Study

Online Retailer Offshores Customer Service Team

CPO’s Offshore Outsourcing to KDCI Halves Response Time, Boosts Ratings by 30%

Client Overview
Background
Myriad360 is a tech company founded in 2003 that specializes in designing, installing, and maintaining corporate networks. Known for its vendor-agnostic approach, Myriad360 offers a wide range of services, including network infrastructure, VoIP equipment, and security consulting. Their commitment to providing unbiased, comprehensive solutions has made them a trusted partner in the tech industry​​​​.
Challenges & Needs
Myriad360 faced challenges in recruiting local back-office professionals to support their order management, resulting in operational inefficiencies and additional costs. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential in minimizing disruptions and scaling operations, which are needed for cost-efficiency and market expansion.
Project Scope
Objective
KDCI was tasked with streamlining Myriad360's order processing by building a team of skilled accounting and sales professionals. The team was responsible for handling invoices and processing orders. The goal was to minimize order discrepancies and increase customer satisfaction, thereby boosting productivity, cutting costs, and enhancing readiness for market expansion.
Custom Solutions
In response to Myriad360’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of back-office professionals with order management expertise based in the Philippines. This offshore team worked closely with stakeholders in the United States, collaborating in real-time daily.

Team composition:
5 x Order Management Specialists
1 x Product Information Management Specialist
1 x Data Entry Specialist
1 x Customer Service Agent
1 x Accounts Payable Specialist
2 x Accounts Receivable Specialists
1 x Quoting and Invoice Management Specialist
1 x Salesforce Administrator
1 x Project Administrator
These specialists are knowledgeable in inventory management, order fulfillment, and invoicing and billing; they also have experience using order management systems. This ensures that Myriad360’s order management is timely, efficient, and standardized. The team was also trained to analyze data, with focus on optimizing Myriad360’s order processing and inventory management.
Results and Impact
The implementation of a dedicated offshore back-office team for Myriad360 yielded remarkable results within just one year:
82%
Productivity Enhancement
50%
Operational Scale
These achievements significantly boosted Myriad360’s agility in fulfilling customer orders, reduced its time-to-market, and paved the way for its market expansion.
Client Feedback
“You did an excellent job, here are a few items I noticed below. Naturally, this is also a reflection of your awesome training 😊

Stayed on top of this RMA
Proactively communicated with the client
Very clear, direct, and detailed communications with the client
Acceptance of feedback from me and quickly implemented”
- Alex Tief
 Director of Procurement & Supply Chain Operations
Client Overview
Background
Art Brand Studios (ABS), a leading publisher of branded art programs in both Limited and Open Edition artworks, has distinguished itself by merging strategic art creation with profitable licensing and distribution. Specializing in developing art collections with renowned artists and iconic brands, ABS's portfolio includes collaborations with Thomas Kinkade Studios, several fine art institutions, and emerging artists.
Challenges and Needs
ABS faced challenges in recruiting local designers for branded and varied design collaterals, resulting in inconsistent branding and delayed marketing efforts. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential in maintaining the quality and brand adherence of all designs, which are crucial to market presence and business growth.
Project Scope
Objective
KDCI Outsourcing was tasked with creating branded design collaterals for ABS’s marketing campaigns by building a team of talented designers. This team was responsible for implementing ABS’s brand guide, producing outstanding designs, and streamlining the production process. The goal was to improve design quality, scale the design operations, and reduce onshore expenses, thereby growing their business.
Custom Solutions
In response to ABS’s challenges, KDCI Outsourcing developed a tailored solution by building a customer dedicated team of designers based in the Philippines. This offshore team worked closely with stakeholders in the United States, collaborating in real-time daily.

Team Composition:
2 x Mid-Level Designers
1 x Senior Graphic Designers
1 x Account Manager
These designers are skilled in using industry-standard design software and have extensive experience working on brand campaigns. This ensures that ABS’s design collaterals are on-brand, captivating, and unique. All designers were trained to follow ABS’s branding guidelines, focusing on delivering consistent, high-end designs. Regular feedback and coaching was provided, and the designers were equipped with proprietary tools and AI software that enhanced the artworks they created, as well as improved their turnaround times.
Results and Impact
The implementation of a dedicated offshore team of designers for ABS yielded remarkable results within just one year:
50%
Reduction in production time

33%
Increase in scale of design operations
70%
Cost Savings

These achievements significantly boosted ABS’s production efficiency and reduced their operational expenses.
Client Feedback
“Cary + Jazz - Problem solving and teamwork!!”
“Angelo - killing it with web design!!”
- Samantha Garvin
 Head of Graphics
Client Overview
Background
Webloyalty, a subsidiary of Tenerity-Incentive Networks, is a loyalty and reward programs platform with over 200 international retail partners, including Secret Sales, Wowcher, and Funky Pigeon. They enable brands to deliver exclusive deals and benefits, driving customer satisfaction and retention. Leveraging its parent company's expertise in digital commerce and customer engagement, Webloyalty offers innovative solutions that meet the evolving needs of both retailers and consumers, ensuring a seamless and rewarding online shopping experience. This strategic approach not only fosters stronger customer relationships but also supports retailer growth in the competitive digital marketplace.
Challenges and Needs
Tenerity faced challenges recruiting local digital marketing professionals to update Webloyalty’s websites with the latest promotional and marketing content. This problem led to operational delays, resulting in out-of-date content and delayed market expansion. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential in maintaining the accuracy and relevance of their website content, increasing the number of offers promoted, and speeding up their time-to-market.
Project Scope
Objective
KDCI Outsourcing was tasked with maintaining Webloyalty’s websites by building a team of skilled digital marketing professionals. This team was responsible for adding and updating statuses of retailers, providing the latest web content, and managing digital promotions. The goal was to increase impressions of current promos, boost conversions, and increase total earnings.
Custom Solutions
In response to Webloyalty’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of skilled digital marketing professionals based in the Philippines. This offshore team worked closely with stakeholders across US, Europe, and Australia, collaborating in real-time daily.

Team Composition:
1 x account manager
4 x assistant managers
2 x supervisors
10 x internet marketing specialists
These digital marketing professionals are knowledgeable in the tools and systems used by Webloyalty, and they are proficient in foreign languages relevant to the region they are assigned to. This ensures that Webloyalty’s content is of the right language, up-to-date, and accurate, so products can reach their target markets and consumers quickly. The team was trained to implement best practices in digital content creation, focusing on increasing the visibility of the latest offers to improve conversions. Comprehensive product training and regular feedback were provided to ensure quality of work and familiarity on system updates.
Results and Impact
The implementation of a dedicated offshore digital marketing team for Webloyalty yielded remarkable results within one year:
6x
More clicks
23%
More coupons processed
27%
Increase in total earnings
These improvements significantly boosted Webloyalty’s profitability and allowed them to expand their offers to new markets.
Client Feedback
“On behalf of the UK team, we just wanted to say a massive thank you for all the back-end work you did... You’ve been super helpful to the team with a lot of changes to make so thank you very much!”
- Dhruve Patel
 Senior Affiliate Marketing Manager
“I wanted to personally thank you very much for all the help and effort that you have put in all the translations, back and forth with the technology team, the UAT, everything, thank you!”
- Valentin Stefan
 Digital Product Manager
Client Overview
Background
Softonic has been a global leader in software distribution, offering diverse software and mobile apps since 1997. Originating from Barcelona, they have expanded their services to cater to a wide range of user needs. Their website is a treasure trove of applications available in multiple languages, addressing the needs of a global audience. Their growth journey reflects a commitment to providing accessible and quality software solutions worldwide.
Challenges and Needs
Softonic faced challenges recruiting skilled local writers for SEO-optimized product reviews, resulting in declining online engagement and lower conversion rates. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential to maintain the quality and consistency of the content on their website, which are crucial for online engagement and conversions.
Project Scope
Objective
KDCI Outsourcing was tasked with increasing traffic to Softonic’s website and its subsidiaries by building a team of skilled SEO product review writers. This team was responsible for maintaining product catalogs, creating SEO-optimized content, and managing digital marketing efforts. The goal was to improve operations, optimize user experience, and expand the customer base, thereby increasing software downloads.
Custom Solutions
In response to Softonic’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of SEO product review writers based in the Philippines. This offshore team worked closely with stakeholders in Barcelona, collaborating in real-time daily.

Team composition:
20 x Writers
3 x Proofreaders
6 x Catalog Specialists
6 x Content Checkers
2 x Junior Programmers
2 x Content Curators
4 x QA Support Specialists
These specialists are knowledgeable in AI for digital content creation and have prior experience producing tech content. This ensures that Softonic’s product information is up-to-date, accurate, and effectively targets the right audience. They were trained to implement best practices in digital content creation, focusing on optimizing Softonic's website performance. Comprehensive product training was provided, and the team was equipped with AI tools to enhance their content creation and management processes.
Results and Impact
The implementation of a dedicated offshore team of SEO product review writers for Softonic yielded remarkable results within just ten months:
500%
Increase in page views
20%
More software downloads
117%
Increase in web traffic
5 star
Consistent rating on Trustpilot
These enhancements significantly boosted revenue generation and strengthened Softonic’s visibility and ranking in search engine results.
Client Feedback
"For the program pages we developed in 2020, traffic on the English-language site soared to nearly 14 million sessions. This represents an impressive increase of 117.2% in traffic, a testament to your team's vital contributions to the catalog. From creating UUIDs and updating metadata to revising versions and binaries—every detail you addressed played a crucial role in our success! We love working with the KDCI Team and appreciate their dedication and expertise."
- Christian Capdevila
 Senior Content Manager
Client Overview
Background
Kole Imports and Closeouts is a leading wholesale distributor that offers a diverse range of consumer goods, including household items, electronics, and novelty products. They cater to a wide variety of businesses, such as retailers and online sellers, providing products at competitive wholesale prices.
Challenges and Needs
Kole faced challenges recruiting enough skilled professionals locally to manage their sales and logistics, leading to operational disruptions and reduced sales. To address this, they sought a cost-effective outsourcing partner to recruit and train an extension of their in-house team. This partnership was essential in ensuring uninterrupted operations, smooth logistics, and increased sales.
Project Scope
Objective
KDCI Outsourcing was tasked with improving Kole's operations by building a team of sales and logistics specialists. This team was responsible for sourcing products, selling products, and ensuring successful product delivery. The goal was to provide pre- and post-sales support, thereby minimizing operational disruptions, enhancing service quality, and encouraging more sales.
Custom Solutions
In response to Kole’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of sales and logistics professionals based in the Philippines. This offshore team worked closely with stakeholders in the United States, collaborating in real-time daily.

Team composition:
2 x Sales Representatives
3 x Sales Assistants
1 x Junior Logistics Associate
1 x Associate Buyer
These specialists are knowledgeable in sales and logistics operations and have prior experience working with wholesale companies. This ensures that Kole’s sales efforts are productive, and their logistics run smoothly. All team members were trained on Kole’s products, as well as the end-to-end sales and logistics process. Power stations were also provided to each individual, eliminating operational disruptions and maximizing productivity.
Results and Impact
The implementation of a dedicated offshore team of sales and logistics professionals for Kole yielded remarkable results within 2 years:
16%
Increase in revenue
~2x
Boost In productivity
3x
Team growth
These enhancements significantly boosted sales and strengthened Kole’s credibility as a wholesale distributor in the industry.
Client Feedback
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don’t think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They’re just like a regular part of our team, it’s just that they’re thousands of miles away.
- Jason Halfaker
 Vice President of Operations
Client Overview
Background
Spreetail is a prominent e-commerce company that offers comprehensive services in fulfillment, marketplace expansion, and content creation, across the US, Canada, UK, and Europe. Since 2006, they’ve been elevating brands in online marketplaces, as well as operating their own online store, showcasing their comprehensive expertise in the e-commerce sector.
Challenges and Needs
Spreetail faced challenges with hiring skilled Product Information Management (PIM) specialists locally to maintain and manage their product database and content, which negatively impacted their customer experience. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential in maintaining the quality and accuracy of product copy and content on their website and marketplaces, which are crucial to customer satisfaction.
Project Scope
Objective
KDCI Outsourcing was tasked with optimizing Spreetail's product listings across multiple platforms by building a team of experienced product information specialists. This team was responsible for creating and updating product information on their website and various marketplaces, ensuring that all product listings are up-to-date and follow marketplace-specific best practices. The goal was to present products accurately and enhance user experience, thereby improving customer engagement and encouraging sales.
Custom Solutions
In response to Spreetail’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of e-commerce product information specialists based in the Philippines. This offshore team worked closely with stakeholders in the US, Canada, UK, and Europe, collaborating in real-time daily.

Team Composition:
10 x Product Information Management Specialists
1 x Team Lead
These professionals are knowledgeable in product information management and have prior experience working with multiple marketplaces like Amazon, Home Depot, and Ebay. This ensures that Spreetail’s product listings are up-to-date, accurate, and effectively target the right audience. All specialists were trained to implement the best practices in digital content creation, focusing on Spreetail’s marketplace performance. Comprehensive brand training was provided to ensure clear understanding of the brand and its products.
Results and Impact
The implementation of a dedicated offshore team of product information management specialists for Spreetail yielded remarkable results within just three months:
260K
Created SKUs
10
Marketplace
39%
Increased marketplace ratings
These results significantly improved customer satisfaction, increasing customer engagement and driving sales.
Client Feedback
“I just wanna let you guys know how much we appreciate you and your flexibity to move around to all the different things. It's really really appreciated and like a fresh air that you guys are so willing to move or do whatever we need. So thank you! It's made a world of difference! Appreciate you guys a lot and very thankful to get to work with you!”
- Elizabeth Morey
 Channel Manager
Client Overview
Background
Nielsen is a global leader in data and measurement, established in 1923 and headquartered in New York, USA. It specializes in understanding consumer behavior and media consumption across more than 100 countries. Nielsen offers insights crucial for businesses in crafting marketing strategies and understanding audience dynamics, primarily through its well-known Nielsen ratings. With divisions focusing on media consumption and consumer purchasing behavior, Nielsen equips companies with the data needed to make informed decisions in today’s competitive market.
Challenges and Needs
Nielsen faced challenges recruiting skilled local designers to design branded creative assets, resulting in inconsistent artworks and production delays. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential to maintain the brand consistency and quality of the assets produced, which will help with Nielsen’s brand expansion efforts.
Project Scope
Objective
KDCI Outsourcing was tasked with enhancing Nielsen’s branding efforts by building a team of talented and highly skilled designers. This team was responsible for producing design assets that meet Nielsen’s diverse creative needs, streamlining the design production process, and improving their overall brand consistency. The goal was to consistently communicate the same message across departments, channels, and initiatives, thereby strengthening their identity as a brand.
Custom Solutions
In response to Nielsen’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of designers based in the Philippines. This offshore team worked closely with stakeholders from across the globe, collaborating in real-time daily.

Team composition:
3 x Junior Designers
1 x Senior Designer
1 x Senior Multimedia Designer
2 x QA Specialists
1 x Senior Project Manager
1 x Art Director
These designers are knowledgeable in various design disciplines and are proficient in multiple design software and tools. This ensures that Nielsen’s creative assets meet their standards and are of the highest quality. The team was trained to implement best practices in creative design, focusing on adhering to Nielsen’s brand guidelines and creating brand consistency in all artworks. Comprehensive brand training was provided, and the team was equipped with design software to help them produce the most captivating designs.
Results and Impact
The implementation of a dedicated offshore design team for Nielsen yielded remarkable results within one year:
13,000
Tasks completed
20%
Reduced errors
 4hrs
Average TAT per task
These enhancements significantly boosted brand messaging, strengthened brand recognition, and positioned Nielsen for brand expansion.
Client Feedback
“I was just looking through the work your team has been producing and wanted to let you know how pleased we are with the quality and thoughtful design. It really looks great and is truly going to make a huge difference for us. I'm very happy we're working together.

Thank you!”
- Jessica Heard
 Senior VP of Transformation and Project Management
Client Overview
Background
CPO Outlets, a subsidiary of CPO Commerce, is a leading online retailer founded in 2004, offering a wide selection of power tools and equipment. Known for its quality products and exceptional customer service, CPO Outlets caters to both professionals and DIY enthusiasts, providing new, factory-reconditioned, and certified pre-owned tools from top brands like DeWALT and Tyler Tool.
Challenges and Needs
CPO Outlets faced challenges in recruiting local Customer Service Specialists for email support, resulting in slow responses and low customer satisfaction. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential in providing timely and satisfactory customer service, which directly impacts customer feedback and customer retention.
Project Scope
Objective
KDCI was tasked with improving CPO’s email support by building a team of skilled customer service agents. This team was responsible for responding to customer emails, creating detailed analytics, and streamlining the customer service process. The goal was to reduce first response times, improve efficiency, and increase customer satisfaction to encourage repeat business.
Custom Solutions
In response to CPO’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of customer service professionals based in the Philippines. This offshore team worked closely with stakeholders in the United States, collaborating in real-time daily.

Team Composition:
5 x Customer Service Representatives
1 x Team Lead
These specialists are knowledgeable in customer service and have prior experience working with e-commerce brands. This ensures that CPO’s customer support is timely, responsive, and effectively resolves customer concerns. The customer service agents were trained on email support best practices, focusing on improving customer satisfaction. Comprehensive brand training was provided, and the team was assigned to work on different shift schedules, ensuring brand consistency and fast response times.
Results and Impact
The implementation of a dedicated offshore customer service team for CPO yielded remarkable results within just one year:
50%
Reduction in
email response time
25%
Increase in productivity
30%
Improvement in
customer ratings
Client Feedback
We appreciate the team’s support throughout 2023.
- Chris McCaleb
 Sr. Director for Call Control & Operations
Client Overview
Background
CPO Outlets, a subsidiary of CPO Commerce, is a leading online retailer founded in 2004, offering a wide selection of power tools and equipment. Known for its quality products and exceptional customer service, CPO Outlets caters to both professionals and DIY enthusiasts, providing new, factory-reconditioned, and certified pre-owned tools from top brands like DeWALT and Tyler Tool.
Challenges and Needs
CPO Outlets faced challenges in recruiting skilled Product Information Management Specialists locally to manage the growing product catalog on their e-commerce sites, resulting in outdated SKUs and lower sales. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential in maintaining the accuracy and relevance of product information on marketplaces, which allowed CPO to run more promotions and drive sales.
Project Scope
Objective
KDCI was tasked with enriching CPO’s online product content by building a team of skilled product information specialists. This team was responsible for maintaining product catalogs, detailing product specifications, and marketing products on online e-commerce sites. The goal was to drive more traffic, improve user experience, and grow their customer base, thereby increasing product sales.
Custom Solutions
In response to CPO’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of skilled Product Information Management Specialists based in the Philippines. This offshore team worked closely with stakeholders in the United States, collaborating in real-time daily.

Team Composition:
8 x Product Information Management Specialists
1 x Junior Programmer
These specialists are knowledgeable in product information management and have prior experience creating SKUs in the top online marketplaces. This ensures that CPO’s product information is up-to-date, accurate, and optimized for respective marketplaces. All specialists were trained to implement e-commerce best practices, focusing on optimizing CPO’s marketplace performance. Comprehensive product training was also provided to ensure brand adherence in all content uploaded.
Results and Impact
The implementation of a dedicated offshore team of product information specialists for CPO yielded remarkable results within only three months:
75%
More SKUs processed
67%
More promotions activated
These results significantly boosted CPO’s marketplace presence, bolstering their sales efforts and generating more revenue.
Client Feedback
“Their attention to detail and commitment to excellence were exceptional. They actively listened and integrated our feedback, greatly enhancing customer experience. The outcome is not just improved feedback, but a competitive edge in our market, evidenced by the many compliments we’ve received.”
- Caroline Carden
 VP for Marketing and Ecommerce
Client Overview
Background
Cedar Management Group (CMG) is a property management company that specializes in homeowner association (HOA) services. Founded in 2005 in Charlotte, NC, they oversee around 750 associations across North Carolina, South Carolina, Tennessee, and Virginia. The company consists of over 250 employees, who provide comprehensive management for communities and commercial associations, including accounting, maintenance, and architectural changes, easing daily tasks for Boards and homeowners.
Challenges and Needs
CMG faced challenges in recruiting skilled local customer service specialists to manage their after-hours HOA support channels, resulting in additional costs from hiring an onshore voicemail company. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated offshore team. This partnership was essential in providing 24/7 support through chat, email, and calls, which solved their staffing concern and reduced their operational expenses.
Project Scope
Objective
KDCI was tasked with enhancing CMG’s HOA support by building a team of skilled customer service agents. This team was responsible for resolving urgent concerns, assisting with HOA-related matters, and improving customer experience. The goal was to delight customers and reduce operational costs.
Custom Solutions
In response to CMG’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated customer service team based in the Philippines. This offshore team worked closely with stakeholders in the United States, collaborating in real-time daily.
Team composition:
22 x Phone Support Agents
4 x Email Administrators
6 x 24/7 Maintenance Coordinators
2 x Quality Assurance Analysts
1 x Team Lead
1 x Senior Team Lead
These specialists are knowledgeable in customer service and have prior experience working in property management. This ensures that CMG’s HOA support is quick and effectively addresses customer needs. The customer service agents were trained to provide best-in-class support, focusing on emergency response and problem-solving. Comprehensive training on CMG’s branding and communication protocols was provided, and the team was assigned a rotation schedule based on the volume patterns of customer inquiries to ensure support is always available.
Results and Impact
The implementation of a dedicated offshore customer service team for CMG yielded remarkable results within 1 year:
400%
Scaling up of the team
45%
Reduction on staffing costs
24/7
HOA support
These enhancements significantly improved CMG’s productivity and agility, allowing them to scale up their operations.
Client Feedback
“Shout out to operations team members all of you, especially our support call agents.  We recently received our monthly bill from Call Experts who handles calls we cannot answer and the impact you are all making is stellar.  Everyone at Cedar can have an impact, and all of you are crushing it.  GO TEAM !!”
- Paul Greiner
  President
Client Overview
Background
Accesso Technology Group PLC, a leading provider of queuing and ticketing technology solutions, and Alterra Mountain Company, a prominent ski resort operator in North America, have enhanced their partnership with the introduction of contactless mobile ordering for food and beverages at Alterra's resorts. This innovative collaboration aims to elevate the guest experience by reducing wait times for dining, allowing skiers more time on the slopes. It underscores both the technology firm's and the ski brand's dedication to employing cutting-edge solutions to improve guest satisfaction and streamline operations.
Challenges and Needs
Accesso faced challenges in recruiting enough skilled, local developers for user-friendly and updated apps, negatively impacting their turnaround time, client satisfaction, and business growth. To address this, they sought a cost-effective outsourcing partner to recruit and train a dedicated team. This partnership was essential to maintain the usability and intuitiveness of apps produced for Accesso’s clients, which are crucial to growing their client base.
Project Scope
Objective
KDCI Outsourcing was tasked with producing and offering updates for Accesso’s app development projects by building a team of skilled developers. This team was responsible for creating demo apps and updating existing apps. The goal was to support Accesso’s US team by improving efficiency and turnaround times, thereby delighting their clients and opening up new business opportunities.
Custom Solutions
In response to Accesso’s challenges, KDCI Outsourcing developed a tailored solution by building a custom dedicated team of developers based in the Philippines. This offshore team worked closely with stakeholders in North America, Europe, and Asia, collaborating in real-time daily.

Team composition:
3 x Senior Software Developers
6 x Mobile Developers
3 x QA Engineers
1 x Project Manager
These developers are knowledgeable in various software and tools such as JAVA, Android SDK, and Objective-C for app development, are familiar with RESTful APIs to connect apps to back-end services, and have extensive experience working in the IT industry. These ensure that Accesso’s app development and support work seamlessly, adhere to client requirements, and are delivered on time. The development team was trained to implement UI design principles, patterns, and best practices, ensuring functionality and compliance with Accesso’s standards.
Results and Impact
The implementation of a dedicated development team for Accesso yielded remarkable results in 2 years:
6
White label apps
1
Mobile app
100%
Increase in team size
These enhancements significantly reduced their development time, exceeded their initial scope of work, and impressed clients, thereby opening up new business opportunities.
Client Feedback
“The KDCI team has generally performed very well.”
“Thanks so much @Allan Hernandez, you and team have been fantastic, and I look forward to more in the future.” 
- Kevin Brice
 Director, Accesso

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