Business Process Outsourcing (BPO)

ˈbiz.nəs ˈprou.sis ˌɑːwt.ˈsɔhrs.iŋ / Business Process Outsourcing (BPO)


Business process outsourcing involves subcontracting various business operations to other businesses, specifically BPO service providers or outsourcing companies.In the early years of business process outsourcing, companies mostly outsource their manufacturing process for cost-effective labor and access to more resources. These days, companies can now outsource more non-core operations like content writing, graphic design, and administrative tasks.For Ecommerce businesses, the most common processes outsourced to BPO companies include digital marketing, graphic design, website design, web development, customer support, and product information management.

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