Contact Center

ˈkɑːn.ˌtækt ˈsen.tər / Contact Center


A contact center is a point or office where all customer inquiries from numerous channels are handled or managed.Contact centers have been commonly mistaken for call centers since both handle customer service and are usually outsourced. However, contact centers are more than inbound or outbound calls. It provides omnichannel support, which may include email, live chat, social media interaction, billing services, telemarketing, and more.There are different types of contact centers, including hardware contact centers, cloud-based contact centers, hosted contact centers (or outsourced contact centers), and virtual contact centers.

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Philippine Office
3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
USA Office
552 E Carson St. Suite 104, Carson, CA 90745, USA
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