Key Performance Indicator (KPI)

ˈkiy pər.ˈfɔhr.məns ˈin.dəˌk.e.tər / Key Performance Indicator (Kpi)


A key performance indicator (KPI) is a value that measures the success of an organization, employee, or a project in achieving performance objectives.Generally, a KPI provides evidence of progress towards the desired outcome. It serves as a basis for performance analysis and decision-making. Therefore, it helps the person-in-charge focus on factors that matter most, such as improvements in their strategies and operations.A KPI varies per industry, per company, and even per department, depending on their overall objective.A high-level KPI concerns the overall performance of an organization, while a low-level KPI is more granular, focusing on processes in specific departments.

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