Top 10 Customer Service and Sales Companies in the Philippines

The Philippines maintains its position as the worldwide leader for customer service and sales outsourcing, and it will grow stronger in 2026. The country maintains its position as a top destination for businesses to outsource their customer experience and sales operations because of its exceptional English skills and service-focused culture, and highly qualified workforce. The Philippines provides businesses with the ideal combination of skilled personnel and advanced technology, and affordable operating costs to deliver their customer service and sales operations.

This guide presents the Top 10 Customer Service and Sales Companies operating in the Philippines which demonstrate outstanding service performance and operational mastery and successful business outcomes. The list presents both major BPO companies and specialized outsourcing firms which demonstrate their excellence in 2026 and their growing popularity among businesses seeking to enhance their performance and build stronger customer bonds and achieve lasting business expansion.

Why the Philippines Excels in Customer Service and Sales

Strong English Proficiency and Cultural Alignment

The Philippines maintains its position as a leading competitor because of its outstanding English language skills and its ability to connect with Western consumer markets. The English language skills of Filipino agents match Western customer needs because they speak with neutral accents which creates smooth communication for U.S. and Canadian and Australian and British customers. The combination of Filipino language abilities with their natural service orientation and caring nature leads to better customer satisfaction and sales results. The cultural match between teams and customers enables them to adopt brand voices and read customer emotions while developing relationships that generate trust and conversion rates.

Skilled Workforce and Industry Expertise

The Philippines maintains a workforce that holds advanced skills in customer service and sales operations and technical assistance and account management and multi-channel communication. The BPO industry expansion in the Philippines has led to the development of experts who specialize in e-commerce and fintech and SaaS and telecommunications and healthcare and real estate support. The training programs at the company provide agents with both technical competence and flexibility in their work. The Philippines-based workforce enables businesses to establish operations fast while maintaining high service quality that meets or surpasses internal performance standards.

Competitive Outsourcing Costs and Operational Efficiency

Outsourcing in the Philippines provides deep cost savings without sacrificing quality. Companies save about 60–70% on labor, recruitment, infrastructure, and operational costs when compared to hiring in the local market. These savings allow the businesses to be more aggressive on scaling support and sales teams, offer longer hours of operations, or expand to a new country for a fraction of what it would cost traditionally. With fast, reliable and cost-effective service from an efficient workforce management integrated with established BPO processes and streamlined workflows that Philippine outsource providers offer, you can expect both productivity and profitability gains.

Robust BPO Infrastructure and Government Support

The Philippines has developed one of the most mature and resilient BPO economies in the world. Office facilities, a fast Internet connection, and cloud-based contact centers mean that the service provider can support worldwide operations at scale - with today’s advanced CX technologies available to assist. The robust support of the government through tax incentives and human capital development initiatives, combined with significant investment in IT-BPM, contributes to the vibrancy of the industry. These supportive policies enable a thriving pipeline of skilled talent and have also fostered the rise in digital transformation, as well as maintaining the country’s status as one of the preferred destinations for customer service and sales outsourcing.

Criteria for Selecting Top Customer Service and Sales Companies

Service Quality and Client Satisfaction

Service quality stands as the main factor which distinguishes outsourcing providers from each other. Organizations that track customer satisfaction through CSAT and Net Promoter Score (NPS) achieve superior results in customer retention and financial performance. Outsource Accelerator reports that customers will return to buy again after experiencing positive service at a rate of 89% while companies that boost customer retention by 10% can expect their value to increase by 30%. When selecting providers you should request proof of successful client outcomes together with their customer retention statistics. A partner's ability to provide excellent service consistently becomes evident through their success stories and their ability to maintain customer relationships throughout different brand periods.

Breadth of Services (Voice, Chat, Email, Sales Enablement)

The modern outsourcing partner should offer more than just call-center support; they should provide omnichannel service across voice, chat, email, social, and outbound sales enablement. According to a 2025 industry snapshot, companies investing in omnichannel support see up to 15% higher customer retention rates compared to single-channel peers. Selecting a firm with multi-channel and outbound sales capability means you’re prepared not just for support queries, but for lead conversion, customer regeneration, and full lifecycle sales engagement, all critical for growth-oriented businesses.

Industry Specializations (E-commerce, SaaS, Retail, Fintech, Healthcare)

Providers with deep vertical specialization offer faster onboardings, stronger domain expertise, and fewer surprises in compliance or workflow design. According to Outsourced.ph, the Philippines’ customer-experience outsourcing industry recorded USD 32.5 billion in revenue and 1.57 million full-time workers in 2022, driven by demand from sectors including fintech, e-commerce, SaaS, retail and healthcare. A provider that lists clients in your specific industry, whether SaaS subscriptions, healthcare patient support, fintech transactions or retail returns, will have matured processes and metrics aligned with your unique challenges.

Technology, AI Tools, and Omnichannel Capabilities

Technology distinguishes average service delivery from truly high-quality CX and sales outsourcing. Data shows that 74% of customer-service agents believe access to better tools and data empowers them to personalise interactions better. When evaluating partners, ensure they have CRM systems, cloud-based contact centres, AI-enabled chatbots, sentiment analytics tools and real time reporting dashboards. These allow your teams to handle more volume, deliver better outcomes and capture the insights needed to iterate on performance.

Scalability, Flexibility, and Workforce Management

The ability to scale up or down rapidly and effectively, is critical in today’s business environment. According to Outsource Accelerator, outsourcing labor costs can be reduced by up to 70%, making scalable staffing economically viable. Look for partners with proven recruitment pipelines, flexible engagement models (dedicated teams, shared services, hybrid), and low turnover rates. These features ensure your provider can support seasonal peaks, product launches, global expansion or unpredictable demand without compromising customer experience.

Top 10 Customer Service and Sales Companies in the Philippines (2026)

1. KDCI Outsourcing

KDCI Outsourcing stands as a leading option for worldwide businesses that need exceptional customer service and sales outsourcing solutions based in the Philippines. The boutique service model of KDCI differs from typical BPO giants because it creates personalized teams that match client needs and blend perfectly with their operational frameworks. The company provides specialized teams for customer support and outbound sales and e-commerce management and creative services and IT support and back-office operations to help businesses scale their operations while improving customer satisfaction. The combination of quality excellence and cultural alignment and extended business relationships makes KDCI an excellent outsourcing solution for businesses at all levels who want customized dependable services.

2. Teleperformance Philippines

Teleperformance operates as a worldwide industry leader which maintains the largest customer service and sales platform in the Philippines. Teleperformance provides major global brands with complete customer service and sales solutions through their AI-based contact center operations and multi-channel support and high-capacity management. The company operates across the entire country to deliver large-scale services to various business sectors.

3. Concentrix Philippines

The company Concentrix provides extensive CX and sales operations through its advanced customer journey analytics platform. The company specializes in digital customer service which makes them suitable for e-commerce and telecom and fintech businesses. The company dedicates significant resources to train agents and develop performance programs which result in higher employee retention and better conversion rates.

4. Foundever (formerly Sitel Group)

Foundever provides exceptional customer and sales support through its combination of human touch and digital automation systems. The company maintains high employee satisfaction and sales training programs which establish Foundever as a dependable business partner for organizations seeking to maintain customer loyalty and increase sales through upselling.

5. Alorica Philippines

The company Alorica delivers exceptional service to businesses that handle large volumes of customers across retail, e-commerce, logistics and financial services sectors. The company delivers end-to-end solutions through its customer support and sales enablement services which create scalable managed teams that maintain operational continuity for worldwide brands.

6. Accenture Philippines

Accenture delivers CX and sales solutions through their combination of business consulting with technology and analytics and automation. The BPO teams at Accenture handle intricate business operations which include B2B sales enablement and technical support and enterprise customer management. The company provides complete solution integration to its enterprise-level clients.

7. VXI Global Solutions

VXI is known for its sales conversion and outbound campaign capabilities as well as customer lifecycle management. Their feedback driven coaching, and gamification training systems help drive increased productivity and strong revenue performance in telecom, retail, and service based accounts.

8. TaskUs

TaskUs continues to be the right kind of vendor for tech, SaaS and fast-growing digital-first companies. “At TaskUs, we’re specialists in social media customer support, content moderation and sales development, helping some of the world’s most exciting companies scale quickly while improving the overall experience for their customers.

9. 24/7.ai Philippines

24/7. ai specializes in AI-based customer service and sales solutions using intelligent virtual agents an automate the process. It is a well-suited partner for companies in need of complex technical support, telecom services or enterprise level customer management.

10. MicroSourcing / Booth & Partners (tie)

Both businesses offer scalable outsourcing that caters well to SMB's and the mid-to-large-market. Available services include customer service, outbound sales, lead generation and back-office support, entirely flexible staffing models and transparent pricing.

Comparing These Top Providers

Strengths and Key Differentiators

Each of the top customer service and sales outsourcing companies in the Philippines brings unique strengths to the table.

• KDCI Outsourcing stands out for its boutique, deeply customized approach, building client aligned teams with a strong emphasis on quality, culture fit, and long-term partnership.
• Teleperformance, Concentrix, and Foundever excel in large scale operations, AI-enhanced CX platforms, and high volume omnichannel support.
• Alorica and VXI are known for sales driven processes, strong coaching frameworks, and revenue generation programs.
• TaskUs specializes in supporting tech companies and high growth startups, with an agile workforce and strong digital operations.
• Accenture delivers enterprise-level CX and sales solutions backed by analytics and automation.
• MicroSourcing and Booth & Partners are ideal for SMEs that need flexible, cost-effective staffing solutions.

Understanding these differentiators helps businesses match their needs with the partner best suited to deliver measurable performance outcomes.

Pricing and Engagement Models

Pricing varies widely across Philippine providers, depending on factors such as talent level, service complexity, technology requirements, and workforce size.

• Global BPOs (Teleperformance, Concentrix, Foundever, Alorica) typically operate on fully managed service models, with pricing reflecting their scale, advanced tools, and enterprise grade compliance.
• Boutique firms like KDCI Outsourcing offer flexible engagement models: dedicated teams, hybrid setups, project-based support, and scalable workforce options tailored to client goals.
• SME-focused providers such as MicroSourcing and Booth & Partners offer cost-efficient staffing and managed services with transparent monthly fees.

Businesses should evaluate not only the hourly or monthly cost but also added value such as training, performance management, reporting, technology integrations, and strategic support.

Which Company Is Best for Your Business Type?

The right provider depends heavily on your business size, industry, and growth stage:

• Startups and high-growth companies: → TaskUs or KDCI Outsourcing, due to agility, scalable teams, and strong digital support.
• SMEs looking for affordable, flexible teams: → KDCI Outsourcing, MicroSourcing, or Booth & Partners.
• Enterprise organizations needing advanced CX and sales ecosystems: → Accenture, Teleperformance, Concentrix, or Foundever.
• Sales-driven or high-volume industries (e-commerce, telecom, logistics): → Alorica, VXI, or KDCI Outsourcing.
• Tech, SaaS, or AI-enabled operations: → 24/7.ai, TaskUs, or KDCI Outsourcing.

Overall, businesses seeking high quality output, tailored team configurations, scalable operations, and long term partnership value often find that KDCI Outsourcing offers the strongest blend of flexibility, specialization, and hands-on management.

How to Choose the Right Customer Service & Sales Outsourcing Partner

Define Your Goals (CSAT, Conversion, Retention, Scaling)

Before selecting an outsourcing partner, start by identifying what success looks like for your business. Are you aiming to improve CSAT scores, reduce response times, increase sales conversions, boost customer retention, or scale support during peak seasons? Clear objectives guide the entire outsourcing strategy, from the type of team you need to the technologies and workflows required. A strong partner should understand your KPIs from day one and build a roadmap that aligns with your benchmarks for growth and performance.

Match Industry Expertise and Service Scope

Each outsourcing provider has strengths in specific industries and service areas. For example, some excel in e-commerce and retail, others specialize in fintech, telecom, SaaS, or healthcare, while boutique partners like KDCI Outsourcing excel at custom CX and sales teams for growth focused brands. Ensure the company you select has proven experience in your sector, this reduces onboarding time, improves training efficiency, and ensures that agents can navigate industry specific customer concerns, compliance requirements, and sales processes with confidence.

Review KPIs, SLAs, and Track Record

A reliable outsourcing partner must operate with transparency, measurable outcomes, and clear standards. Look for companies that openly discuss:

• Service Level Agreements (SLAs): response time, resolution time, quality benchmarks
• Key Performance Indicators (KPIs): CSAT, AHT, FCR, conversion rate, retention rate
• Past performance supported by case studies, client testimonials, and long-term partnerships

Partners like KDCI Outsourcing that provide data-driven reporting, real time dashboards, and ongoing performance reviews help ensure your customer service and sales teams consistently hit targets and adapt to changing business goals.

Assess Communication, Culture Fit, and Transparency

Successful outsourcing relationships thrive on clear communication, aligned values, and mutual trust. Evaluate how a provider handles communication during the sales process, this reflects how they’ll operate once the partnership begins. Consider:

• Their responsiveness and openness
• How well they understand your brand’s tone, values, and customer expectations
• Their training programs and onboarding processes
• How transparent they are with pricing, capabilities, and limitations

Companies with strong cultural compatibility, such as those in the Philippines make collaboration smoother, enhance service quality, and reduce operational friction. Choosing a partner with the right fit ensures your customers enjoy a seamless, brand-consistent experience.

Why KDCI Outsourcing is a Top Choice

Customized Customer Service & Sales Teams

KDCI Outsourcing doesn’t offer one-size-fits-all solutions, every team is built to match your brand’s unique workflows, tone, and performance goals. Whether you need inbound support, outbound sales development, live chat, retention teams, or specialized CX roles, KDCI creates fully dedicated and client aligned teams trained to operate as seamless extensions of your in-house staff. This tailored approach ensures higher customer satisfaction, better sales outcomes, and a consistently on-brand customer experience.

Scalable and Cost-Efficient Solutions

As your business grows, KDCI gives you the flexibility to scale your team quickly and economically. Thanks to the Philippines’ deep talent pool and efficient labor market, companies can reduce operational expenses by up to 70%, without compromising service quality. KDCI’s scalable workforce models dedicated, hybrid, or fully managed, allow companies to adapt to seasonal spikes, new product launches, or rapid market expansion while maintaining predictable and cost-efficient operations.

Proven Expertise in E-commerce, SaaS, Real Estate, and Professional Services

KDCI is trusted by U.S., Australian, and global brands across E-commerce, SaaS, PropTech, Real Estate, Creative Industries, and Professional Services. Our teams are trained in industry-specific processes such as online order management, subscription support, lead qualification, upselling/cross-selling, account management, and technical troubleshooting. This depth of expertise ensures fast onboarding, fewer errors, and a customer service and sales operation that truly understands your business landscape.

End-to-End Support for Growth and CX Excellence

KDCI Outsourcing supports the entire customer journey, from acquisition to retention through a mix of customer support, outbound sales, back-office operations, creative services, and technical support. With strong performance management systems, real time reporting, quality assurance frameworks, and continuous agent training, KDCI ensures your CX and sales operations remain efficient, resilient, and growth oriented. Our goal is simple: help you build a world-class customer experience that strengthens loyalty, boosts revenue, and supports long term business success.

Boost Your Sales, Not Your Stress—Partner with KDCI Outsourcing!

Choosing the right outsourcing partner can transform how your business delivers value, builds customer loyalty, and scales efficiently. The Philippines remains a global powerhouse for customer experience and sales support, and the companies highlighted in this guide represent the very best in the industry. Among them, KDCI Outsourcing stands out for its ability to build fully tailored, high performing customer service teams that operate as true extensions of your business, driving better service outcomes, stronger conversions, and long term growth.

If you’re ready to elevate your customer experience, streamline operations, and scale with confidence, now is the perfect time to contact KDCI Outsourcing. Our team will help you build a custom solution designed specifically for your brand’s needs, whether you're scaling support, expanding your sales pipeline, or improving operational efficiency. Let’s build your next level CX and sales team today.