On this page
- TL;DR
- BPO companies in the Philippines at a glance
- How we picked these companies
- Customer experience BPO companies in the Philippines
- Offshore staffing companies in the Philippines
- Which group fits the work you plan to hand over
- How to choose a BPO company in the Philippines
- BPO or offshore staffing: which fits your work?
- Sources
- FAQs
Choosing between BPO companies in the Philippines is hard because the label covers very different kinds of work. A large call center firm and a small offshore staffing team are both called BPOs, but they suit different jobs.
This guide groups six providers by service type, so you can match a company to the work you plan to hand over. KDCI wrote this guide and is one of the six. Companies are listed alphabetically inside each group. This is not a ranking.
BPO companies in the Philippines at a glance
| Company | Best for | Model | Founded |
|---|---|---|---|
| Concentrix | Large customer experience programs | Managed BPO | Not found |
| KDCI | Dedicated teams you direct | Dedicated staff | 2011 |
| Outsourced | Building a full-time team you manage | Dedicated staff | 2012 |
| Remote CoWorker | Virtual assistants and support staff | Dedicated remote staff | 2013 |
| Sourcefit | Choosing how much to hand over | Staff leasing, EOR or managed | 2009 |
| TaskUs | Digital customer experience and trust and safety | Managed BPO | 2008 |
How we picked these companies
We kept only companies that meet all four rules:
- They have offices or delivery centers in the Philippines.
- They have at least 10 years in business.
- They publish checkable facts on their founding year, headquarters and size.
- They have a clear service focus we can name in a few words.
We grouped companies by what they do best instead of ranking them. Inside each group the order is alphabetical. KDCI follows the same rules and appears only in the group that matches how it works.
Facts come from each company's own website, its filings or a named news report, checked on October 23, 2026. We write "not found" when a fact has no public source.
Customer experience BPO companies in the Philippines
We start here because call center work is what most people picture when they hear BPO. These providers run the work and manage the team for you.
Concentrix
- Best for: Large customer experience programs
- What they do: Concentrix runs customer service, technical support and back-office work for large global clients. A 2020 BusinessWorld report lists sales, customer service, technical and back-office roles at its Makati site.
- Founded: Not found in a first-hand source. It has operated in the Philippines since 2007, according to BusinessWorld.
- Headquarters: Newark, California, USA, per its annual report
- Size: About 483 facilities in 74 countries (November 30, 2025), per its annual report
- In the Philippines: About 110,000 workers and a 51st site planned in Cebu (September 2025), per Malaya Business Insight
- Engagement model: Managed BPO
- Good to know: Built for high-volume programs, so smaller buyers should check fit early.
- Website: concentrix.com
TaskUs
- Best for: Digital customer experience and trust and safety
- What they do: TaskUs supports technology companies with customer care and content monitoring, mostly through digital channels, according to a company profile.
- Founded: 2008, per Wikipedia and CB Insights
- Headquarters: New Braunfels, Texas, USA
- Size: 31 sites in 13 countries (December 31, 2025), per its annual report
- In the Philippines: Its principal operations are in the Philippines.. It added about 2,600 Philippine employees in 2025, per its annual report.
- Engagement model: Managed BPO
- Good to know: Built for enterprise volume, so confirm minimum program size early.
- Website: taskus.com
Offshore staffing companies in the Philippines
We list this group second because it fits companies that want named, full-time people they direct. New to the model? Here is how offshore staffing works.
KDCI (Key Discovery Consulting Inc.)
- Best for: Dedicated teams you direct
- What they do: KDCI recruits, employs and manages full-time specialists in the Philippines, and you direct the daily work. Clients interview a shortlist of vetted candidates, and a free 30-day replacement applies if the fit is wrong.
- Founded: 2011, in the Philippines, per its Who We Are page
- Headquarters: Ortigas Center, Pasig City, Philippines. US office in Carson, California.
- Size: 700+ professionals placed, per its Offshore Staffing page.
- In the Philippines: Ortigas Center, Pasig City, since 2016.
- Engagement model: Individual specialists, or dedicated teams with a KDCI team lead.
- Good to know: KDCI is a poor fit in three cases. No one on your side can give weekly feedback, the work is under 10 hours a week, or the function still needs someone to define it.
- Website: kdci.co
Outsourced
- Best for: Building a full-time offshore team you manage
- What they do: Outsourced recruits staff and handles recruitment, HR, payroll, IT support and legal compliance, while you control daily tasks and priorities, per its About page.
- Founded: 2012, per its About page
- Headquarters: Sydney, Australia (head office)
- Size: 1,800+ employees (About page, checked October 23, 2026)
- In the Philippines: The Philippines is one of its six delivery locations. City sites: not found on this page.
- Engagement model: Dedicated full-time staff
- Good to know: Its delivery centers span six countries, so confirm your team will sit in the Philippines.
- Website: outsourced.co
Remote CoWorker
- Best for: Virtual assistants and support staff
- What they do: Remote CoWorker pairs businesses with pre-vetted remote staff, such as virtual assistants, call center and customer support agents, per its About page.
- Founded: 2013, per its About page
- Headquarters: Hallandale Beach, Florida, USA
- Size: 1,000+ clients served and a team in 13 countries (About page, undated, checked October 23, 2026)
- In the Philippines: Manila, Cebu, Davao and Clark
- Engagement model: Dedicated remote staff
- Good to know: Its team spans 13 countries, so confirm your staff will work from the Philippines.
- Website: remotecoworker.com
Sourcefit
- Best for: Choosing how much to hand over
- What they do: Sourcefit offers offshore staffing, fully managed BPO and Employer of Record services, plus AI-powered workforce tools, per its company page.
- Founded: 2009, per its company page. An older careers page gives 2006.
- Headquarters: Quezon City, Philippines (Exxa Tower, Bridgetowne IT Park)
- Size: Over 2,000 employees across six countries, per its company page (checked October 23, 2026)
- In the Philippines: Four offices: Bridgetowne and Eastwood City in Quezon City, Angeles City and Cebu City, per its Why Sourcefit page.
- Engagement model: Staff leasing, Employer of Record or fully managed BPO
- Good to know: Sourcefit runs delivery centers in six countries, so confirm which site will host your team.
- Website: sourcefit.com
Which group fits the work you plan to hand over
Match the group to the work and to how much you want to manage.
- Customer support: A managed provider suits high call volume. Dedicated customer support teams suit smaller queues you want to direct.
- Web development: Staffing providers give you named developers on your own tools. See KDCI's web development teams.
- Graphic design: Design work usually needs the same people each month, so staffing or a creative services retainer fits.
- E-commerce: Order support, product content and design often sit together. See retail and e-commerce teams.
How to choose a BPO company in the Philippines
Ask the same questions of every provider on your shortlist.
- Match the provider type to the work. Phone support, written support, design and development need different skills.
- Ask who will do the work, and whether the same people stay on your account.
- Ask how coverage will fit your hours, including holidays and absences.
- Ask which security controls and certifications the provider can document, and ask to see them.
- Ask what the rate covers and what is billed separately.
- Ask to speak with a current client about the work you plan to hand over.
BPO or offshore staffing: which fits your work?
A traditional BPO usually sells an outcome or a volume of work, and its staff work behind its own process. With offshore staffing, you get named, full-time people who work inside your team, under your direction.
If the work is a steady stream of tasks you want handled, a BPO can fit. If you want to choose the people and direct their daily work, offshore staffing fits better. The Employer of Record model sits between the two: the provider employs the staff legally, and you direct the work.
Sources
- Concentrix annual report (Form 10-K, fiscal 2025): https://www.sec.gov/Archives/edgar/data/1803599/000180359926000027/cnxc-20251130.htm
- Malaya Business Insight, September 27, 2025: https://malaya.com.ph/business/corporate/largest-private-employer-sustains-expansion
- BusinessWorld, March 2020: https://www.bworldonline.com/?p=281744
- TaskUs annual report (Form 10-K, fiscal 2025): https://www.sec.gov/Archives/edgar/data/1829864/000182986426000012/task-20251231.htm
- TaskUs on CB Insights: https://www.cbinsights.com/company/taskus
- TaskUs company profile (OysterLink): https://oysterlink.com/company-profile/taskus/
- KDCI Who We Are: https://www.kdci.co/about/your-trusted-offshore-partner
- KDCI Offshore Staffing: https://www.kdci.co/offshore-staffing
- Outsourced About page: https://outsourced.co/about-us/
- Remote CoWorker About page: https://remotecoworker.com/about
- Sourcefit company page: https://sourcefit.com/company/
- Sourcefit Why Sourcefit page: https://sourcefit.com/why-sourcefit/
See how KDCI recruits and employs full-time specialists in the Philippines while you direct the daily work.
Frequently Asked Questions
What does a BPO company do?
A BPO company takes over a business function, such as customer support, and runs it with its own staff. The client usually pays for the outcome or the volume of work.
Which is the best BPO company in the Philippines?
There is no single best one, because it depends on the work. Large customer support programs usually suit a managed provider, while teams that want to direct their own people usually suit offshore staffing.
How were these BPO companies chosen?
Each company has Philippine offices, at least 10 years in business, public facts on its history and size, and a clear service focus. They are grouped by what they do best and listed alphabetically, not ranked.
What is the biggest BPO company in the Philippines?
Among the six companies in this guide, Concentrix has the largest Philippine workforce, at about 110,000 workers in September 2025 according to Malaya Business Insight.
How is a BPO different from offshore staffing?
A traditional BPO runs the work behind its own process. Offshore staffing gives you named, full-time people who work inside your team under your direction.
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