Outsourcing some of your business operations offshore can help maintain production despite coronavirus. With the Philippines being one of the best outsourcing countries in the world, you can expect safe, secure, and proven-effective service from their BPO companies.
BPO Philippines: Top Outsourcing Services and Best Companies
However, with over 800 BPO companies in the Philippines, choosing one can be overwhelming. So to help you decide, we’ve listed down ten services to outsource and the best BPO companies that cater to each one.
1. Call Center Services
Filipinos are long known for their hospitality, English proficiency, and a strong connection to western culture. These may be the reasons why their customer service outsourcing has taken the lead over India and Brazil.Some of the services they offer for call center services include customer support, tech support, inbound and outbound sales, telemarketing, and lead generation. The leading call center companies in the Philippines are the following.
Teletech is one of the largest BPO companies in the Philippines that specializes in customer experience. They offer numerous services for customer support, including omnichannel, contact center training, and fraud prevention.
- Magellan Solutions
Magellan Solutions is an outsourcing company that specializes in inbound and outbound call center services. Some of their main services include customer support, omnichannel, and multilingual support.
- Global Sky
Global Sky is a call center company that specializes in inbound call support, outbound telemarketing, and back office support. The industries they cater to include travel, insurance, healthcare, and consumer industry.
2. Ecommerce Services
With the consistent rise of Ecommerce businesses all over the world, you wouldn’t be surprised to see BPO companies offering Ecommerce outsourcing. In general, these services are for businesses who want to expand their reach through digital media, retail businesses, and startups.These BPO companies are the best options to outsource work for your Ecommerce business:
- KDCI Outsourcing
With 20 years of experience, KDCI Outsourcing can handle everything Ecommerce. You can choose to hire them for a full-service Ecommerce support or try out their ala carte services so you only pay for what you need. Check out their Ecommerce outsourcing service page for more.
Microsourcing is a large outsourcing company that offers numerous services that may still fit Ecommerce businesses. While they don’t have an all-you-need Ecommerce support, they specialize in Ecommerce customer service.
Outsourced is a BPO company that specializes in offshore staffing. While they don’t have an Ecommerce team to help you, they provide services that can help you build an offshore Ecommerce staff.
3. Digital Marketing Services
Modern strategies have allowed BPO companies in the Philippines to handle marketing services even if they’re on the other side of the planet from their clients. With Marketing as one of the most popular college courses in the country, Filipinos are more than capable of the challenges marketing your brand.Moreover, there are already quite a lot of BPO companies that offer digital marketing services in the Philippines. These companies can handle SEO, Social Media, PPC, Email, and more.
Propelrr is a full-service digital marketing company in the Philippines that specializes in all digital disciplines. They’ve been in service since 2008, and have been featured in numerous companies in the digital marketing industry, including HubSpot, Ahrefs, and Moz.
PurpleClick is a digital marketing services company that specializes in Search Engine Marketing, Social Media Marketing, Display Advertising, and Mobile Advertising. They offer marketing services for even the most unlikely platforms like Spotify. Check out their pricing page for info.
iManila is a BPO company that specializes in web development and digital marketing. Their main services include website and app development, hosting, technical support, and digital marketing. Find out more about their digital marketing services here.
4. Human Resource Services
Recruiting, screening, and hiring the perfect employee to fill job roles for your company can be time-consuming and difficult. It becomes even more challenging if you’re trying to build an offshore team.Luckily, you can hire human resource services through an outsourcing company. They can handle talent acquisition, employee management, and even payroll services. With their help, you will be able to have time and focus on growing your business.The best outsourcing companies that provide human resource services are:
Loft is an HR services company that specializes in leasing support for startups who want an office in the Philippines. They also offer business registration services and other administrative support. Visit their website to find out more.
SuperStaff is a BPO call center company that specializes in recruitment process outsourcing. They offer Sourcing Specialist RPO and Dedicated Recruiter RPO. Learn more about their RPO process here.
SourceFit is a BPO company in the Philippines that specializes in offshore staff leasing services. They offer project- and output-based staffing, staff leasing, virtual captive, and transitional managed services.
5. IT Services
Almost all businesses today need an efficient IT infrastructure to conduct their operations and enhance their data security. Luckily, there are numerous IT outsourcing services in the Philippines that can help you from data center management to server administration.Some of the best BPO companies for IT outsourcing services are:
- Flexisource IT
Flexisource IT is an IT company with more than 20 years of knowledge in business, making them capable of offering numerous IT services and staff augmentation, including application development, maintenance and support, and more. Visit their website for more.
- Main Source 365 Tech
Main Source 365 Tech is a full-service IT outsourcing company that specializes in business and home IT solutions. Their business IT services cover server and network monitoring and maintenance, malware and virus protection, backup and disaster recovery, and more.
If you’re looking to build an offshore IT team, Outsourced can help you fill the roles you need. They have a long list of roles they can fill, which includes game development, technical counseling, AI developer, and more. Check out their services page for more.
6. Accounting and Financial Services
Outsourced accounting services are often hired by middle and high-growth companies because of its cost-effectiveness. With business and accounting as one of the most saturated workforce in the Philippines, there will also be a lot of BPO companies offering the service.To help you choose which company to work with, here are the three best options:
- The Outsourced Accountant
The Outsourced Accountant is one of the leading providers of outsourced accounting services. They can help you with numerous accounting and finance roles, including accountants, bookkeepers, corporate secretaries, financial planning assistants, and more.
- D&V Philippines
D&V is an accounting and finance firm based in the Philippines. They specialize in accounting or bookkeeping, management accounting, audit and assurance, financial planning and analysis, statutory reporting and compliance, and payroll. Check out their website for more.
- KDCI Outsourcing
If you want to build an offshore accounting and finance team, KDCI Outsourcing is the best option for you. Their strict confidence policies and high-level security software guarantee safe, secure, and private financial data. Learn more about the roles they can find here.
7. Virtual Assistant Services
Virtual assistant services have long been available for as long as outsourcing began. This service can help you with administrative tasks, organizing your schedule, and minimizing repetitive tasks.However, there are numerous BPO companies in the Philippines that offer virtual assistant services, so choosing the best one can be tough. So, to help you decide, here are the three best companies you can hire:
TaskBullet specializes providing VA services for real estate, admin support, sales, lead generation, marketing, and more. They have three pricing models: Starter Bucket ($220.00 for 20 hours), Light Bucket ($540.00 for 60 hours), and Expert Bucket ($1560.00 for 240 hours).
- OVA Virtual
OVA Virtual prides itself on being a female-dominated company that offers top-notch VA services. They also have three pricing options: Starter (20 Hours for $120.00/Week), Professional (30 Hours for $180.00/Week), and Executive (40 Hours for $240.00/Week).
- Pepper Virtual Assistant
Pepper Virtual Assistant is a B2B BPO company in the Philippines. They’ve been in business since 2009, offering three pricing models: Executive Admin (starts at $550/month), Social Media VA (starts at $550/month), and Customer Support (starts at $750/month).
8. Creative Services
Creative services cover almost everything under graphic design services and marketing collateral production. With BPO companies, you can expect creative services like website design, logo and branding, print graphics, video post-production, and more.These companies can handle high-volume production and fast turnaround time, which are both essential for creating creative assets. Here are the best choices for creative services outsourcing.
- KDCI Outsourcing
KDCI Outsourcing started as a creative agency that grew into a full-service digital agency. Their extremely meticulous QA process for creative services ensures fewer revisions and faster turnaround. They handle anything graphic design, print graphics, web design, and more.
- 7th Media Digital
7th Media Digital is a digital agency that specializes in mobile-friendly websites, graphic design, and animation. Some of their services include eLearning materials production, explainer videos, and branding.
- Rocketship Designs
Rocketship Designs is a creative agency in the Philippines that specializes in creating designs for marketing your business. They offer numerous services, including motion graphics, corporate branding, and PR.
9. Web Development Services
For online businesses, web development is one of the most important services they look for in BPO companies in the Philippines. Luckily, the country also has a surplus of developers, and web development is typically offered by outsourcing companies.Here are the three best choices for web development services in the Philippines:
While iManila is a digital marketing agency, they also provide web development services for their clients. They offer web development, app development, and hosting solutions. Find out more about their company here.
- KDCI Outsourcing
Being a full-service outsourcing company, KDCI Outsourcing can also handle any web development work — with even more specialized development services for Ecommerce. They can help you with Shopify, Magento, WooCommerce, and custom website development.
Marvill is a web development service company that specializes in WordPress, Bootstrap, Joomla, and more. They have three pricing models: Basic Information Website (starts at PHP 85,000 or $1706.36), CRM/Web Application (starts at PHP 250,000 or $5018.72), and Ecommerce Website (starts at PHP 140,000 or $2810.48).
10. Offshoring Services
Aside from outsourcing, one of the most common BPO services in the Philippines is offshoring. Large companies like PayPal and Citi outsource their operations to expand their capabilities, especially for 24/7 business enablement.The best offshoring services are the following:
- KDCI Outsourcing
One of the main services of KDCI Outsourcing is offshore staffing, which covers offshore advisory, recruitment, HR management, tech support, facilities management, and operations management. They can help you fill roles for Finance and Accounting, Graphic Design, Customer Support, Digital Marketing, Back Office, and Web Development.
Outsourced specializes in offshore staffing for numerous industries, including education, engineering, health care, hospitality and tourism, legal services, and more. They provide both home-based and office-based options for your offshore staff.
- Diversify OSS
Diversify OSS is a BPO company in the Philippines that specializes in offshore staffing. Their expertise cater to medium, large, and enterprise level offshoring solutions. They can also handle Visa requirements for your offshore team if you want to transition to onshoring.
Outsource Operations to BPO Companies in the Philippines
With the continuously growing BPO industry in the Philippines, the country becomes one of the top choices when it comes to outsourcing. So, should you choose to outsource operations to BPO companies in the Philippines, you can expect full satisfaction and support.Published: May 13, 2019Updated: July 1, 2020