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Creative Co-op is a global wholesaler of trend-focused home decor, accessories, and lighting based in Memphis, Tennessee, supplying independent retailers and large partners with original designs across furniture, garden, seasonal, and home accent categories.
Process order-related tasks (invoices, spreadsheets, data transfers) efficiently and without errors, respond to customer product inquiries quickly, and resolve customer-portal-submitted issues before they escalated — all while growing order volume and customer response demands threatened to pull internal focus away from bigger-picture work.
Add dedicated support that could absorb day-to-day order and customer support execution without adding headcount, freeing the internal team to focus on higher-level operational priorities.
KDCI placed a dedicated E-commerce Customer Champion directly onto Creative Co-op's team, fully trained on Creative Co-op's own products, workflows, and internal processes before taking on live work. The role spans order and customer-side execution — processing invoices, transferring order data to the order management team, and responding to customer inquiries and resolving portal-submitted issues — alongside the product content work that keeps that order volume accurate: item setup, merchandising, and content auditing across active SKUs, with every product correctly attributed and content kept consistent across every customer account. Work happens inside Creative Co-op's existing systems: Bazaarvoice for customer reviews and inquiries, Salsify for centralized product information.
1 x E-commerce Customer Champion, embedded directly on Creative Co-op's team, covering both order/customer support execution and product content management (item setup, merchandising, content auditing) across all active SKUs.
Through KDCI's support, Creative Co-op has improved order-processing efficiency and reduced internal workload without sacrificing quality — support that has directly powered scale, with the client crediting it as work "we genuinely couldn't have done... without them."
Order information reaches the order management team accurately and on time, customer inquiries get prompt responses that keep satisfaction high, and product content stays accurate and consistent across every customer account — freeing the internal team to stay focused on deadlines and bigger-picture priorities instead of getting buried in operational detail. KDCI continues providing this support today, adapting alongside Creative Co-op's evolving operational needs.
"As an E-commerce Project Manager at Creative Co-Op, my job is only as effective as the team supporting the work behind it, and that's exactly what KDCI has been for me... Together, we've launched thousands of items across dozens of retailers, and we genuinely couldn't have done that volume of work without them. Beyond their output, working with KDCI is just a great experience — they're communicative, reliable, and easy to work with, and they function like a true extension of the Creative Co-Op team."
— Michael Cardwell, E-commerce Project Manager
