Insurance Agency Scales Payroll Operations With a Dedicated KDCI Team

Partners Insurance & Payroll LLC is a Tampa, Florida-based insurance agency and brokerage that also provides payroll and administrative support services, helping individuals and businesses manage insurance policies while handling payroll for its clients.

Scale payroll processing without sacrificing accuracy or compliance, keep employee records/tax filings/administrative tasks running smoothly as workload grew, maintain high-quality service on both the insurance and payroll sides at once, and free internal staff to focus on core brokerage work — complicated by limited established processes on the payroll side specifically, which carried real risk of errors or bottlenecks without correct staffing and structure.

Build out payroll capacity that could scale reliably without pulling internal staff away from core insurance brokerage work, while maintaining accuracy and compliance from day one.

KDCI placed dedicated payroll specialists directly onto the client's team, trained specifically on payroll processing, employee records, tax filings, and related administrative work. The team integrated through structured onboarding into the client's internal systems and workflows, backed by KDCI's train-the-trainer approach — structured knowledge transfer sessions that keep payroll expertise documented and transferable within the team, rather than concentrated in any single specialist. Work happens inside the client's existing infrastructure: ADP RUN for day-to-day payroll and tax filings, ADP Workforce Now for HR, time tracking, and compliance.

Dedicated payroll specialists embedded directly on the client's internal team.

Since bringing KDCI on, payroll operations run efficiently without bottlenecks, freeing internal staff to focus on core insurance brokerage activities rather than payroll administration.

Payroll workloads managed efficiently without operational bottlenecks, accuracy and compliance maintained across processing and tax filings, and support that scales up or down based on actual demand — with the relationship continuing today, cited by the client for KDCI's responsiveness and genuine care for fit.

"It has been fantastic working with the KDCI team! They are always kind, polite, prompt and professional through every process. They proactively follow up to ensure things are going well, which shows they truly care. They help to find people who truly fit the criteria given. The KDCI team also has a train-the-trainer program, which is a huge benefit in the event a person isn't working out and/or doesn't fit the company. I highly recommend them!"

‍— Stephen Ley, President and Founder