The Best Customer Service Outsourcing Companies for SMEs

Posted on:
January 30, 2024
min read
Table of Contents
What are the benefits of outsourcing to developing countries?
What are the challenges of outsourcing to developing countries?
Top 5 Most In-demand Developing Countries for Outsourcing
What are some successful examples of companies that have outsourced to developing countries?
What are the best practices for outsourcing to developing countries?
The Best Customer Service Outsourcing Companies for SMEs
KDCI Outsourcing
February 25, 2024

Small and medium enterprises (SMEs) face the challenge of delivering exceptional customer service while managing resources efficiently. This is where customer service outsourcing companies come into play, offering specialized support to enhance customer experience and streamline operations.

In this article, we’ll delve into the best customer service outsourcing companies tailored for SMEs. We included options that not only fit your budget but also align with your business values, ensuring that your customer support is nothing short of excellent.


The first customer service outsourcing company on our list is KDCI Outsourcing. Founded in 2011 and based in Ortigas, Pasig, Philippines, they specialize in offering customized outsourcing solutions, particularly in building offshore teams in areas of customer service, web and graphic design, digital marketing, and many more.

Key features of their outsourced customer service include a team of experienced customer service specialists vetted and trained for your brand, streamlined customer service operations, as well as managed operations with regular reporting and feedback.

For small to medium enterprises, KDCI will be a good choice due to the customizable nature of their service.

Not to mention, they’ve worked with companies from various industries and have a track record of going beyond offering a service, helping their partners streamline operations and hit their business goals. Getting this concoction of versatility, specialized expertise, and tailored solutions can give SMEs the support they need to expand capabilities and streamline processes without the need for extensive in-house teams and additional resources.​

2. BPO Hive

BPO Hive specializes in providing outsourced customer service, particularly to skilled professionals from Egypt, for roles like sales, customer support, and virtual assistance.

The company focuses on providing native-level English speakers to enhance customer interactions. The company stands out for its personalized approach and commitment to connecting businesses with the right talent​

Tailoring their services to individual business needs, BPO Hive offers a cost-effective, efficient customer service outsourcing solution for companies, especially small to medium enterprises looking to provide great customer service and scale operations without the high costs of an in-house team.

3. Voice Nation

Founded in 2002 and based in Buford, Georgia, VoiceNation provides live answering services, including virtual receptionist and live chat features, primarily catering to small and medium-sized businesses in sectors like legal, real estate, and healthcare. Their services, available 24/7, include bilingual answering, custom scripting, and outbound calling.

This customer service outsourcing company's combination of skilled agents, advanced technology, and flexible pricing makes them a compelling choice for small to medium businesses who want to start outsourcing customer service, prioritizing reliable call answering and virtual receptionist services.

4. Enshored

Enshored is a customer service company specializing in catering to fast-growing and disruptive startups. The company, headquartered in Long Beach, California, with additional offices in Pasig City, Philippines, focuses on providing tailored solutions to meet the unique challenges of rapidly scaling businesses.

Enshored's team, which has been expanding consistently, offers a range of services including customer experience, content moderation, sales and marketing, and back office support.

This customer service company’s approach is particularly adaptable and scalable, making them well-suited for dynamic business environments. Startups and scale-ups who want to outsource customer service can rely on Enshored to provide crucial support during critical growth phases.

5. Solvo Global

Solvo Global, founded in 2014 and headquartered in The Woodlands, Texas, specializes in providing voice services and various back-office services. They offer customer service outsourcing, which aims to elevate client relations through top-tier customer support and client relations professionals.

The company’s services are designed to improve customer satisfaction and loyalty, an aspect crucial for businesses aiming for long-term success. This strategic approach to customer service, combined with a focus on quality talent and cost-effectiveness, makes Solvo Global an appealing choice for small to medium enterprises.

6. Veta Virtual

Veta Virtual, established in 2020 and headquartered in Toronto, Canada, is a little different from other customer service outsourcing companies. They specialize in providing virtual receptionist and assistant services.

The company offers a range of services including technical support, inbound and outbound calls, call screening and forwarding, appointment scheduling, and voicemail box management. Their approach is tailored to individual business needs, allowing clients to choose services that best fit their requirements.

Veta Virtual's key advantage lies in its cost-efficiency, allowing businesses to pay only for needed services, which is especially beneficial for budget-conscious small to medium-sized enterprises (SMEs). Additionally, their scalable services adapt to a business's growth, offering increased support as the company expands.

7. Moneypenny

Moneypenny, established in 2000 and based in Duluth, Georgia, is a customer support outsourcing company that specializes in call answering and managed live chat services. The company's services include virtual receptionist services, managed live chat, and contact center teams, all designed to ensure seamless customer management around the clock.

The company's scalable services, tailored to SMEs' customer service needs and emphasis on real human interactions over automation, make it an appealing choice for those seeking to boost their customer service experience affordably without the expense of in-house staffing.

8. AnswerForce

AnswerForce, established in 2003 and headquartered in Portland, Oregon, is a prominent provider of call answering services.

A key feature of AnswerForce is their distributed customer service model, which ensures quick and efficient handling of calls by friendly agents spread across different locations. This model not only accommodates fluctuating call volumes but also provides business continuity in various situations.

For small to medium enterprises (SMEs), AnswerForce's services are particularly beneficial due to their flexibility and cost-effectiveness. Their scalable solutions, capable of accommodating varying call volumes while still meeting customer expectations, make them an ideal partner for growing businesses.

9. 24H Virtual

24H Virtual is a voice and customer service agency based in Toronto, Canada, specializing in voice services for small and mid-market companies. They are one of the customer service companies that offer a range of services such as virtual receptionist, live chat support, and auto receptionist, ensuring 24/7 customer support.

The company stands out for its use of virtual intelligence to manage customer interactions effectively. This includes reducing employee overheads and ensuring each potential client receives appropriate service.

24H Virtual’s services are designed to be cost-effective, efficient, and scalable, making them a suitable choice for small to medium enterprises (SMEs) looking to improve efficiency and customer satisfaction.

10. Helpware

The last customer service outsourcing company on our list is Helpware. They were established in 2015 in Lexington, Kentucky, and they specialize in business process outsourcing (BPO) services, with additional offices in Germany, Mexico, the Philippines, and Ukraine.

Helpware provides customer support via phone, chat, email, in-app, and social media, alongside technical and back-office support services including content moderation and data entry.

For small to medium enterprises, partnering with a company like Helpware can offer significant benefits. Their ability to provide high-quality, tailored services, coupled with their global reach and expertise in both customer support and back-office functions, makes them a viable option for businesses looking to outsource these aspects effectively.

Build Your Customer Service Team in the Philippines

There are a lot of customer service outsourcing companies in the world, and as an SME, you may find it difficult to find a customer service outsourcing company that can understand and meet your needs without going over your budget.

With KDCI, we understand the unique requirements of SMEs and tailor our customer service to your needs. Tell us your business goals and we’ll build you a team of customer service agents who are vetted, trained, and certified for your brand.

Delight your customers with the best offshore customer service team in the Philippines. Visit to learn more.

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