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Ever since Franz Holz established Accenture Global Center in the Philippines, the country has transformed into a top outsourcing destination home to hundreds of customer service agencies, business process outsourcing (BPO) companies, and call centers. No wonder it’s the world’s BPO and call center capital.
However, more options for outsourcing customer service to the Philippines come with feelings of overwhelm and confusion. While there are plenty to choose from, the right customer service company can make all the difference. Below are the 10 best customer service agencies in the Philippines for US-based clients.
1. Best Overall: KDCI Outsourcing
KDCI Outsourcing is a Pasig City-based BPO company known for providing world-class offshore staffing solutions to businesses in the US and other countries. Its outsourced customer support roles include customer service agents, customer service leaders, sales representatives, social media support specialists, and quality assurance representatives.
Companies in the e-commerce, finance, gaming, and hospitality industries can also hire customer support agents who specialize in those industries. What sets KDCI Outsourcing apart is its automation and AI-powered customer service outsourcing solutions, ranging from AI integration to chatbot development and training.
Because you’ll be working with English-speaking, AI-proficient, and tech-savvy customer service agents, you can expect better self-service support, faster resolution times, and higher productivity levels for in-house agents. With their expertise, your AI agents will sound more human-like and provide enhanced personalized support and recommendations, improving the customer experience.
KDCI Outsourcing can also scale your customer support operations according to your current needs. This way, the company can onboard qualified agents into your team without the slower hiring times and higher expenses associated with local recruitment.
Businesses seeking to upgrade their customer service technologies and work with culturally compatible agents can partner with KDCI Outsourcing for more streamlined support and fewer language barriers.
2. Best for Inclusive Customer Service: Teleperformance
Teleperformance is a French outsourcing company with operations in hundreds of countries, including the Philippines. Known for its long-term client partnerships, the company positions itself as a trusted global leader in the call center and BPO industry.
Teleperformance excels in outsourced customer services that revolve around customer experience (CX) management, digital CX, and AI. It boasts a team of multilingual agents who are cognizant of cultural and linguistic nuances in communication, providing non-English speakers with exceptional customer service.
By integrating video-based customer service, you can optimize your customer support channels for higher first-contact resolution rates and fewer repeat calls — both of which improve customer satisfaction and loyalty.
Because video-based support is accessible to individuals with hearing problems, it makes the entire customer journey more inclusive of underserved customers. For companies supporting DEI (Diversity, Equity, and Inclusion), this customer service solution is a plus.
Through Teleperformance’s partnerships with AI solutions providers, it augments clients’ customer service with agentic AI technology, bolstering their self-service support functions and enabling smart scaling without compromising operational efficiency.
With its AI-driven solutions and commitment to DEI, Teleperformance is a solid pick for large companies that want inclusive and innovative customer service solutions.
3. Best for AI-Driven Customer Service: Accenture
Accenture is an award-winning professional services company with a global footprint across Asia, Europe, the Middle East, and the Americas. Home to more than 7,000 employees and a trusted partner of thousands of clients, the firm sets a high standard of delivering growth-driven solutions in customer service and other functions.
The company’s customer service solutions are designed to enhance customer relationships. By working with Accenture, you can provide seamless and personalized support in the form of custom solutions for any customer inquiry, regardless of complexity.
With AI at the forefront of its services, Accenture can integrate AI-powered tools and generative AI into your operations, modernizing customer interactions and transforming support into an efficient experience from ticket to resolution. Since this sends a positive impression to your customers, building trust and brand loyalty becomes easier.
Overall, partnering with Accenture gives your business the edge it needs to stay ahead of advancements in customer service. As a household name in the outsourcing and customer service industries, this company is a top choice for companies that prioritize innovation, operational efficiency, and customer relationships.
4. Most Comprehensive CX Technology Solutions: Concentrix
Concentrix is another household name in the customer support industry. This company, operating in the Philippines and beyond, offers a suite of services encompassing data and analytics, experience design, enterprise technology, and digital operations. Its digital operations services include marketing, sales, customer service, and many more.
Concentrix’s customer support solutions center on innovation, customer centricity, and employee efficiency. It offers smart AI-powered self-service chatbots that mirror human interactions to provide round-the-clock, personalized assistance. In effect, these chatbots free up human agents from routine customer inquiries.
With the help of Concentrix’s experts, they can train and improve your bots’ conversational capabilities to enhance service quality while keeping technology costs as low as possible. Other CX technologies Concentrix offers include voice of the customer (VoC), contact center as a Service (CCaaS), and AI-driven business messaging.
All in all, Concentrix’s comprehensive AI and CX technology solutions make it an ideal customer support outsourcing partner for enterprises seeking to empower their customer service representative team with innovative tools and systems.
5. Best for Futureproofing Customer Service: Foundever
Previously named Sitel and a product of a merger with Sykes Enterprises, Foundever is an award-winning outsourcing company that delivers state-of-the-art CX services and solutions to companies in a wide range of industries, including financial services, government, healthcare, manufacturing, and many more.
Its outsourced services include customer service, multilingual customer support, back-office support, technical support, and the like, with CX solutions ranging from CX analytics and AI to Metaverse-based CX channels and omnichannel CX. With these offerings, Foundever helps brands stay competitive in customer service, leveraging human expertise, AI technologies, and analytics to deliver cutting-edge, immersive customer care that creates happy customers.
With the company’s commitment to its Environmental, Social, and Governance efforts, Foundever positions itself as a people-centric and environmentally conscious outsourcing partner for businesses that value corporate social responsibility. Thanks to its Climate Scenario Risk Analysis, the company futureproofs its operations from the impacts of climate change, ensuring resilience and business continuity.
Foundever is recommended for forward-thinking businesses that want to balance CX innovation with environmental protection.
6. Best for SMEs: Alorica
Alorica is an inclusive and corporate socially responsible BPO firm serving over 250 clients, of which are based in the US and have an average tenure of 10 years. An industry leader in customer service, this company delivers next-generation customer support that drives not just innovation, but also excellence throughout the customer journey.
Using data analytics, automation, and AI technologies, Alorica transforms your customer service into a customer-centric system where customers’ expectations are met and business goals are achieved — whether it’s faster resolution times, increased sales, or higher customer retention rates.
Alorica also offers its Genesys Cloud-powered CX2GO solution to startups and SMEs. Designed for offshore and nearshore outsourcing, this customer support solution is highly scalable, enabling your customer service representatives to work with Filipino agents, so your team can effectively handle surges in customer inquiries in every touchpoint — from email to social media.
The best part about CX2GO is its absence of hidden or additional charges, making this solution a must-have for businesses with limited finances. You can also cancel or automatically renew your six-month contract if the solution benefits your company.
Because Alorica primes businesses for scalability and evolving customer expectations and standards, this customer service agency stands as a reliable outsourcing partner for ambitious enterprises and SMEs that want to overhaul their customer care and equip themselves with the technology of the future of customer service.
7. Best Provider of Tailored, Data-Driven Solutions: TeleTech
Established in 1982, TeleTech, or TTEC in short, is an outsourcing company that has amassed over a thousand employees and clients from around the world. Since 2001, the year when TTEC began its Philippine operations, the firm has been renowned for its low attrition rates, hence rightfully earning awards such as the “HR Asia Best Companies to Work for in Asia” and “Best Companies for Career Growth 2023.”
While TTEC provides a wide array of CX management services, its standout offering is its CX consulting and technology solutions. The latter empowers your contact centers with AI-powered solutions and strategies that fit your business’s customer demographic and current needs to achieve your desired results without relying too heavily on automation or straining your budget.
Moreover, TTEC’s CX consulting and technology solutions enhance customer journey orchestration by consolidating and analyzing data to identify flaws and provide appropriate solutions that enrich the customer journey experience across the board. As a result, your business can enjoy a stronger brand image and higher customer satisfaction.
Companies seeking tailored, expert assistance with utilizing data collection and analysis for customer service make great outsourcing partners for TTEC.
8. Best Human and AI-Powered Outsourcing Services: VXI
Boasting virtual and brick-and-mortar offices in multiple cities in the Philippines, VXI is a BPO and industry trendsetter that takes a human-centric approach in customer service innovation. It offers world-class CX strategy, CX technology, and CX operations as well as social media, collections, and revenue generation services.
VXI’s services are backed by human expertise, advanced AI technologies, and smart CX analytics — all of which improve not just your business’s operational efficiency, agility, and customer retention rates, but also its competitive advantage in your industry.
The company’s experts are adept at customer targeting, helping your customer support specialist team generate leads, close more deals, and acquire ideal customers so your business earns a higher revenue. They can also create a tailored CX roadmap to give your customer care the glow-up it deserves.
As a growth-driven customer service agency and strategic partner, VXI tailors its customer service outsourcing solutions according to technological and industry needs while retaining the inherent human element of customer support. This customer service company is an excellent choice for clients seeking clarity and assistance with innovating their customer support.
9. Best Outsourced Inbound and Outbound Call Center Services: MEBS Call Center PH
Headquartered in Eastern Visayas, MEBS Call Center PH is a BPO service provider with a passion for customer satisfaction and long-lasting professional relationships. It provides customized inbound and outbound call center services, business-to-business (B2B) lead generation, and appointment setting. Its best offerings are its inbound and outbound call services.
MEBS Call Center PH’s inbound call center agents handle customer inquiries, requests for product information, and technical support, to name a few. To streamline routine inquiries and drive efficiency in inbound calls, AI chatbots are provided for smoother operations. On the other hand, the company’s outbound call center agents engage in telemarketing, generate leads, schedule appointments, and verify customer information.
Whether you choose its inbound call center or lead generation services, MEBS Call Center PH promises unmatched efficiency, enhanced brand reputation, and most importantly, unparalleled customer satisfaction.
Overall, this underrated Philippine call center is ideal for clients looking for on-brand, value-driven customer support outsourcing services backed by passionate customer service representatives.
10. Best for On-Brand Customer Support: ePerformax Contact Centers
Renowned for its decades-long client partnerships, ePerformax Contact Centers is a provider of cost-effective outsourced contact center services certified by the Health Insurance Portability and Accountability Act (HIPAA), SOC 2 Type 2, and the Payment Card Industry (PCI). Its suite of services includes general and industry-specific customer care, mainly serving the insurance, finance, and healthcare industries.
As an outsourcing partner, ePerformax Contact Centers learns and understands your business from the ground up, so the company can provide customer service staffing and build processes that reflect your brand’s needs and vision.
Because your outsourced customer support specialist team is your company’s offshore representatives, you can trust ePerformax Contact Centers’ agents to deliver high-quality, on-brand customer service round the clock — resulting in higher customer satisfaction rates and Net Promoter Scores (NPS).
Overall, ePerformax Contact Centers is a great option for resource-strapped clients who struggle with maintaining brand consistency in customer care, or have had negative experiences with customer service agencies in the Philippines that don’t understand their needs well.
Elevate Your Customer Service With KDCI Outsourcing
Nowadays, customer care innovation should be part of every business owner’s playbook. Good customer service is more than a transaction; it is also an emotional connection between your brand and customers. If you’re on the lookout for a reliable customer service agency, choose KDCI Outsourcing.
We have years of experience in offering tailored customer service staffing solutions for US companies, including CPO Outlets and Cedar Management Group. With our high-performing customer service representative teams, KDCI Outsourcing delivers outcomes that minimize costs, hasten resolution times, and satisfy customers.
Ready to overhaul your customer service? Contact us to get started!
