With the multitude of benefits of IT outsourcing, it’s become increasingly difficult to navigate the Philippine IT outsourcing sphere. Below is a guide to help you choose which IT outsourcing firms to work with to ensure seamless outsourcing and successful digital transformation.
Why The Philippines Is a Top IT Outsourcing Destination
In today’s past-faced economy, businesses of all sizes in the US are outsourcing various services and business functions to stay competitive. Among these services is business information technology (IT). In fact, a remarkable 92% of G2000 companies use IT outsourcing (ITO) — an industry valued at around $600 billion, and countries like the Philippines are amongst the top destinations.
Not only does the Philippines house over 1.57 million professionals, it also has tax incentives and infrastructure and hundreds of IT outsourcing companies, making it overwhelming to choose who to partner with. From outsourcing IT experts to build custom software, getting offshore support for managing complex IT infrastructure, or delegating security to a 24/7 dedicated IT team, businesses in the United States (and all over the world) have been tapping into the specialized expertise of Philippine IT outsourcing companies.
Before we delve into:
- the criteria for choosing an IT outsourcing partner,
- the how-to of choosing an outsourced IT provider, and
- the top 10 Philippine IT outsourcing companies you can choose from,
it’s worth understanding why global brands — from startups to Fortune 500 corporations choose to outsource their IT to the Philippines.
There are a lot of reasons why Philippine outsourcing is among the top choices all over the world, but we’ll focus on three key ones in this article:
- The Philippines has a highly-skilled IT workforce.
Every BPO company that you can find in the Philippines would say that they have globally-recognized talent with strong English proficiency and technical certifications. This is true. With thousands of IT and engineering experts who graduate every year, you can find IT professionals who will match the unique needs of your business across various IT outsourcing companies in the Philippines.
Known for their adaptability, problem-solving skills, and the strong ability to integrate with existing teams, outsourced IT professionals from the Philippines are ideal for businesses who are looking to scale, without excessive overhead costs.
- Philippine IT companies are culturally compatible with US businesses.
It’s one thing to find experts who have the technical expertise that match the job description, but it’s another to hire one who also contributes to your company’s culture of growth and collaboration.
Due to long-term ties and connections with businesses in the United States, skilled professionals, especially those who are in the BPO sector in the Philippines share similar work ethics, communication styles, and business etiquettes with teams in the US. This way, you can boost operational efficiency without sacrificing the strong company culture that you and your team have worked so hard to build.
- There are a lot of strong IT infrastructure and tech hubs in the country.
Lastly, there’s the certainty of strong systems in place. The strong reputation of the Philippine BPO industry when it comes to IT also stems from all the infrastructure and tech hubs built all over the country.
Manila, Makati City, Cebu City, Davao City, and Clark all host modern office spaces equipped with high-speed internet activity that will empower your offshore IT team to business continuity round the clock.
What To Look For In Philippine IT Outsourcing Companies
If you’re considering IT outsourcing, the Philippines offers a compelling combination of world-class tech talent, cost-effective staffing solutions, and strong government support. However, with so many providers across the country — from Manila to Clark to Cebu City —we know that choosing an IT partner is no easy task.
We get it. We get you.
Looking for an IT outsourcing company to partner with can be incredibly difficult, especially with so many IT outsourcing companies all over the country . To help out, below is a quick list of the things you should consider when choosing your IT outsourcing partner.
Here’s how to find the right IT outsourcing provider for your business:
- IT Expertise & Experience
Before outsourcing IT services, make sure that the company you’re considering is proficient in the specific IT services you need. Look at their case studies for successful projects in your industry or request examples to demonstrate their technical capabilities.
- Data Security & Compliance
Ensure the company has strong data protection measures and follows industry standards. Check for compliance with relevant regulations such as GDPR, HIPAA, or ISO 27001. Ask about their security protocols, encryption practices, and how they handle data breaches.
- Communication & IT Support
Assess the company's communication practices, operations, and support infrastructure. Verify the availability of 24/7 IT support, their response times, and the quality of their helpdesk services. Ensure there are clear communication channels and escalation procedures for critical issues.
- Scalability & Customization
Determine if the company can scale its services to meet your growing IT needs. Look for flexibility in their service offerings, such as the ability to customize outsourced IT solutions, accommodate increased workloads, or integrate new technologies as your business evolves.
- Reputation & Client Feedback
Research the company's reputation within the IT outsourcing industry. Look for reviews and ratings on independent platforms, and ask for references from current or past clients. Inquire about their reliability, quality of service, and overall client satisfaction.
- Innovation & Tech Adoption
Because IT is an ever-evolving industry, with all the ongoing developments (and, consequently, threats) in tech and cybersecurity, it is important to have an IT team that can keep up with all of it. So, check if they are leveraging artificial intelligence (AI), cloud computing, and cybersecurity frameworks that will help future-proof your business.
Types of IT Outsourcing Services for Your Business
With several software development and IT job roles you can outsource to the Philippines, you can fully take advantage of offshoring and delegate key IT functions that will help you cut on operational expenses.
When choosing an outsourcing company, it’s also important to identify the different types of IT offshore staffing services that are available to you. Let’s go through some of the IT services you can outsource — and worry not, all of these are offered by the outsourcing companies that we will enumerate later.
- IT Helpdesk and Support
You can offshore services related to technical assistance for hardware, software, and network issues. This can range from basic troubleshooting to more complex problem resolution to ensure smooth day-to-day operations.
- Cybersecurity Services
Protect your systems and data from online threats at lower costs by outsourcing IT services. An offshore IT team can monitor suspicious activity, secure sensitive information, and address vulnerabilities before they can cost your business.
- Cloud Services and Migration
Moving data and applications to internet-based platforms is yet another IT function that you can outsource to IT experts from the Philippines. This way, your business can benefit from greater flexibility, remote access, and scalability without investing heavily in on-site infrastructure.
- Custom Software Development
When you need a dedicated IT team to create programs or apps designed specifically for your business, be that a website or an interactive mobile app, you may opt for an outsourcing solution for your software development needs.
- Data Analytics and AI
Yes, AI. Adopting AI solutions can further automate processes and provide predictive insights for your business. Fortunately, there are several Artificial Intelligence companies in the Philippines that you can choose from so you can build an IT team that will collect, analyze, and interpret business data to identify patterns and guide your decision-making.
The Best Philippine IT Outsourcing Companies
With an idea of how to select your outsourcing provider as well as the IT services you can outsource from them, here’s a pool of the top IT outsourcing companies in the Philippines to choose from based on your requirements, geographic location, project scope, company size, and more!
- KDCI Outsourcing
KDCI Outsourcing is a Philippine-based company in Ortigas CBD, that offers custom outsourcing services to global brands for the past 13 years. They offer IT and software development services, with a focus on finding tech professionals that fit your requirements and culture for seamless integration, fast results, and quality assurance. Given the company’s flexible engagement models and extensive background of working US-based SMBs, we think US brands looking to scale their operations cost-effectively will have a great experience working with them.
- Global BrainForce
With headquarters in Makati City, Philippines, and management in the Netherlands, Global BrainForce is a 15 year old IT outsourcing agency that specializes in custom software development, dedicated IT teams, and consultancy. Due to their cross-cultural expertise and European management standards, they are an ideal outsourcing partner for European SMEs and startups needing a culturally aligned IT partner who is also familiar with regulations like GDPR.
- Altamira
Operating out of Cebu City, Philippines, and managed both locally and from Italy, Altamira is a technology solutions company that was established in 2016. They are known for bespoke software development, IT staff augmentation, and business process outsourcing, leveraging agile methodologies and European quality standards. Mid-sized European enterprises will find their scalable solutions particularly beneficial.
- Hireplicity, Inc.
Hireplicity, Inc. is a Cebu, Philippines based staff augmentation company established in 2008. Their outsourced IT services include staffing, custom software development, and support, notable for their precise matching of skilled Filipino talent to client needs. This firm is best suited for US companies seeking highly customized and cost-effective IT staffing solutions.
- Transnational E-Business Solutions, inc.
Based in Makati City, Philippines, Transnational E-Business Solutions, Inc. is a US-owned ICT (Information and Communications Technology) solutions provider established in 2002. Their comprehensive IT services range from enterprise software development to cybersecurity, excelling in large-scale, complex projects. Multinational corporations in need of robust IT solutions will find their services particularly valuable.
- ClinkIT Solutions
ClinkIT Solutions is a locally-managed IT services company based in Quezon City, Philippines, that has been delivering innovative IT solutions since 2014. They specialize in cloud computing, data analytics, and AI-driven services, and are known for leveraging cutting-edge technology. Given their expertise in advanced tech, they’re recommended for tech-driven businesses aiming for digital transformation through advanced IT solutions.
- Innerworks International
Innerworks International, headquartered in Makati City, Philippines, is a growing IT outsourcing firm with about 100 employees since 2010. They offer IT consulting, managed services, and software development, with a strong focus on cloud solutions and digital innovation. Startups and SMEs looking for agile IT support will find them an excellent fit.
- i-Cube Digital Solutions
i-Cube Digital Solutions is a Philippine-based IT solutions company that is managed locally and in the US. Since 2012, they’ve provided digital transformation services, IT consulting, and custom software development, emphasizing the integration of emerging technologies. Their wide array of tech services make them an ideal partner for companies aiming for comprehensive digital transformation.
- Atticus Solutions
Atticus Solutions, a Manila-based firm established in 2011, is a company that provides a range of outsourced IT services, including software development, IT support, and virtual staffing, distinguished by their personalized approach and strong client relationships. Small to mid-sized businesses seeking dedicated and tailored IT outsourcing solutions will find them ideal.
- Infinit-O Global
Based in Makati, Philippines, Infinit-O Global has been a key player in the IT outsourcing industry since its founding in 2005, with management experience rooted deeply in the multinational outsourcing sector. The company excels in delivering IT services such as cybersecurity, cloud computing, and data analytics, setting itself apart with a mission to help SMEs harness the power of these technologies to drive growth. Infinit-O is particularly recommended for small to medium-sized businesses globally seeking to enhance their IT capabilities through secure and innovative solutions.
These 10 BPO companies strengthen the Philippines' status as a reliable, capable, and dynamic outsourcing destination. So, whether you're looking to secure your IT systems, expand your offering through software development, or boost your operations with offshore IT staff, there is an outsourcing service that you can utilize.
Outsource IT Services to the Philippines
Given the specialized expertise and robust infrastructure required in IT outsourcing services and outsourced IT support services, it’s crucial to partner with IT outsourcing companies with the capabilities to meet your digital requirements.
If you’re looking to hire dedicated offshore IT staff in the Philippines to support your company’s tech-driven initiatives or digital transformation, KDCI Outsourcing is the right partner for you. With over a decade of experience building teams that will integrate well with client organizations, we can ensure a great fit and seamless integration of your offshore staff with your in-house team, providing you with the best chance of digital success.
Learn more about IT outsourcing to the Philippines. Contact us today!
