What are Back Office Services?
Back-office services involve hiring a third party to manage the back-office part of a company. This means running the vital internal operations that keep the business operating smoothly. The back office refers to the behind-the-scenes work a company does, mainly involving functions such as administrative support, finance and accounting, data processing, and HR services. The goal of back-office services is to provide support for a business’s everyday functions and act as a backbone for the company, improving overall operational efficiency and reducing operational costs.
What Is Back Office Work in BPO?
In business process outsourcing (BPO), back-office work pertains to all activities that do not directly involve interactions with clients like customer service and sales. These back office functions may not generate revenue directly, but they are essential in supporting the areas that do. Such BPO services include HR (Human Resourcing), Accounting & Finance, Data Management, and IT services.
By partnering with a reliable BPO company or outsourcing firm, businesses can take advantage of specialized outsourcing solutions that streamline office operations and boost productivity, ultimately enhancing the customer experience.
Why Do Companies Outsource Back Office Services to the Philippines?
The Philippines is one of the top destinations in the outsourcing industry, attracting many companies to engage in office outsourcing for several reasons such as lower labor costs, access to a skilled workforce, and easy communication and collaboration.
The cost of labor and living in the Philippines is up to 70% lower than that of many Western countries. By outsourcing back office functions to a Philippine BPO company, businesses gain significant benefits from cost efficiency, which can play a vital role in reducing operational costs and supporting growth.
When outsourcing back-office functions, your provider handles additional office operations that would otherwise be managed in-house — for instance, employee benefits, office space, and other related resources and tools.
Beyond cost savings, there are over 1.3 million Filipinos employed in more than 1,000 BPO companies, indicating a large pool of skilled professionals with expertise in IT support, data entry, accounting, and finance. This makes them highly qualified to support your business processes and ensure operational efficiency.
Filipinos are also proficient in English, being one of the top English-speaking countries in the world. This makes for smooth communication and collaboration when supporting an organization’s operations.
Key Benefits of Back Office Outsourcing Solutions
Outsourcing back-office services offers more than just cost savings. Partnering with a skilled outsourcing firm can help you:
- Improve operational efficiency through specialized expertise
- Reduce operational costs by eliminating the need for in-house staff and resources
- Access scalable outsourcing solutions that grow with your business needs
- Focus on core activities while the provider manages back office functions and office operations
- Enhance your customer experience indirectly through stronger internal support systems
Who Are the Top Back Office Outsourcing Companies in the Philippines?
With hundreds of BPO companies that offer back-office services in the Philippines, finding the right outsourcing service provider can be challenging. Here are 10 top companies known for delivering excellent BPO services and back-office support:
KDCI Outsourcing
KDCI Outsourcing, established in 2011, is a global BPO company specializing in services such as customer service, creative design, and back-office support. With over 20 years of industry experience, KDCI offers tailored outsourcing solutions for companies of varying sizes and industries. They provide access to a large pool of skilled professionals to build dedicated back-office teams that align with client needs and culture, ensuring smooth collaboration and operational efficiency.
Teleperformance
Founded in 1996, Teleperformance is a global digital services leader in the outsourcing industry. Known for BPO services like back-office processing, accounting, finance, HR, and more, Teleperformance supports organizations worldwide with solutions that optimize business processes and reduce operational costs.
Booth & Partners
Established in 2013, Booth & Partners is a Philippines-based outsourcing firm providing outsourcing services including HR management and back-office processing. They excel in delivering flexible workspace solutions and smooth integration into client teams.
Unity Communications
Unity Communications offers a variety of BPO services, including data entry, IT helpdesk, and accounting. Their collaborative culture makes them a preferred partner for companies seeking operational efficiency in their business processes.
iQor Philippines
Since 2004, iQor has been providing BPO solutions such as technology support, data entry, and other back office functions. They leverage CX technology to improve both internal operations and the customer experience.
Pointwest
Pointwest, founded in 2003, specializes in IT services, software development, and back-office operations. They help clients optimize business processes through digital transformation and skilled support teams.
TOA Global
TOA Global focuses on back-office processing for accounting firms. With experienced professionals, they offer specialized outsourcing services in accounting and bookkeeping to improve operational efficiency.
Support Ninja
Support Ninja, founded in 2015, is known for customized outsourcing services in finance, accounting, and data processing. They build dedicated teams to enhance productivity and streamline business processes.
KMC Solutions
KMC Solutions provides office outsourcing services including HR and payroll. They support clients worldwide with consistent service quality and continuous collaboration.
SourceFit
SourceFit delivers custom offshore staffing and back-office support in IT, finance, and accounting. Their tailored approach helps clients achieve greater efficiency in their business processes while reducing operational costs.
Outsource Back Office Services to the Philippines
With so many choices in the outsourcing industry, selecting the right partner for your operational needs can feel overwhelming.
KDCI Outsourcing is here to help you build the perfect back-office team that acts as an extension of your company. We understand the importance of strong back office functions in enhancing operational efficiency and reducing operational costs. Our team of skilled professionals can handle finance & accounting, data processing, insurance back-office services, and more — so you can focus on growth.
Learn more about our outsourcing solutions. Contact us today!
