Help Desk Representative

Ortigas Center, Pasig City
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KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients, and are involved in various cutting-edge e-commerce projects. The help desk representative we need must be effective, flexible and efficient in coping with varying demands.

Responsibilities

  • Provides technical assistance and support related to computer systems or software
  • Responds to queries, run diagnostic programs, isolates problem and determines and implements solutions
  • Run diagnostic programs to resolve technical issues
  • Monitor and respond to requests received thru the IT helpdesk

Requirements

  • A degree in computer science, Management or any related field is a plus
  • At least a year of relevant experience
  • Must have a background in customer/technical support
  • Diagnostic and analytical skills for software
  • Experience in using Administrative Tools
  • Strong English communication skills, both written and verbal
  • Amenable to work on a night shift
  • Willing to work in Ortigas Center, Pasig City

Snapshot
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Admin
Work Schedule: 5-day work week

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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