Search Results for "Outsourcing"

Job Summary

KDCI Outsourcing is seeking a Customer Support Representative to provide timely and professional phone support to clients and homeowners. This role involves handling inquiries, resolving concerns, and delivering accurate information while maintaining high service standards. The ideal candidate demonstrates strong attention to detail, sound judgment, and the ability to manage multiple tasks in a fast-paced environment. This is a hybrid role that requires accountability, flexibility, and consistent adherence to service expectations.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner
• Resolve customer concerns, complaints, and inquiries with accuracy and empathy
• Document all interactions and maintain accurate records in internal systems
• Manage multiple cases, tasks, and follow-ups simultaneously
• Escalate complex issues appropriately while maintaining ownership of concerns
• Meet service quality standards and performance metrics (quality, productivity, and adherence)
• Coordinate with internal teams to ensure timely resolution of customer issues
• Adapt to process updates, tools, and workflow changes efficiently

Job Requirements

• At least 1 year of BPO phone support experience in a US-based account
• Excellent verbal and written English communication skills
• Strong problem-solving skills with high attention to detail
• Ability to handle difficult or irate customers with professionalism and patience
• Experience working in a fast-paced, high-volume environment
• Proven ability to multitask and manage priorities effectively
• Strong organizational and administrative skills
• Willingness to work in a hybrid setup

Employment Code: 3.24.26.B

Job Summary

KDCI Outsourcing is seeking a Senior Financial & Tax Accountant responsible for managing advanced financial reporting and ensuring full compliance with Philippine tax regulations. This role involves preparing accurate financial statements, consolidating financial reports across multiple entities, and managing tax filing and compliance obligations. The ideal candidate has strong expertise in financial accounting and Philippine taxation and can work efficiently under tight reporting deadlines.

Key Responsibilities

Financial Reporting

• Prepare monthly financial statements including Balance Sheet, Profit & Loss, and Cash Flow reports within 2–3 working days after month-end
• Conduct budget versus actual analysis and provide clear variance explanations
• Consolidate financial statements across multiple entities and ensure reporting accuracy

Tax Compliance

• Prepare and file VAT, Expanded Withholding Tax (EWT), Compensation Withholding Tax, Corporate Income Tax (CIT), and Documentary Stamp Tax (DST)
• Manage issuance and tracking of BIR Form 2307 certificates
• Ensure all tax filings are completed accurately and within government deadlines

Regulatory & Compliance

• Manage BIR registrations, updates, and maintenance of books of accounts
• Compute and file annual business taxes and other required government reports
• Ensure compliance with Philippine accounting standards and tax regulations

Job Requirements

• Minimum of 4 years of accounting experience with strong focus on financial reporting and taxation
• Strong knowledge of Philippine tax laws and compliance requirements, including VAT, EWT, Corporate Income Tax, and DST
• Proven ability to meet tight financial reporting deadlines, particularly month-end closing schedules
• Experience preparing and consolidating financial statements across multiple entities
• Strong attention to detail and analytical skills in financial reporting and tax compliance
• Proficiency in accounting systems and Microsoft Excel
• CPA license is preferred

Employment Code: 3.16.26.B

Job Summary

KDCI Outsourcing is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level service to high-value clients. This role is responsible for managing complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. The position follows a shifting schedule aligned with UK time and requires availability on weekends and holidays to ensure uninterrupted support for traveling clients.

Key Responsibilities

Travel Booking and Research

• Research and propose personalized travel itineraries, including flights, hotels, and ground transportation
• Use Amadeus GDS to book flights and hotels, manage queues, issue tickets, and process re-issues
• Ensure all bookings are accurate, cost-effective, and aligned with client preferences

Client Communication and Service

• Communicate professionally with clients via WhatsApp, email, and phone with clarity and discretion
• Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly
• Deliver culturally sensitive, concierge-level service to high-net-worth individuals
• Provide real-time travel support and guidance during weekends and assigned shifts

Operations and Issue Management

• Monitor and manage Amadeus GDS ticketing queues during assigned shifts
• Proactively identify and resolve booking or travel-related issues to prevent disruptions
• Maintain high responsiveness and accountability during weekend and holiday operations

Administrative and CRM Support

• Accurately log all bookings, client notes, and communications in the CRM system
• Coordinate with the Accounts team on invoicing, payment follow-ups, and reconciliation
• Ensure all documentation is professional, organized, and client-ready

Supplier Coordination and Market Insight

• Coordinate with luxury service providers such as hotels, drivers, and concierge teams to fulfill complex travel requests
• Represent the company professionally while building strong supplier relationships
• Stay informed on luxury travel trends and key destinations including London, Italy, France, New York, and Spain

Job Requirements

• Minimum of 2 years of experience in luxury travel, concierge services, or a related role
• Proficiency in Amadeus GDS for flight and hotel bookings is required
• Familiarity with fare rules and basic ticket re-issues
• Experience supporting high-net-worth clients with proactive and solutions-driven service
• Previous experience as an Executive Assistant supporting complex travel arrangements is highly valued
• Experience managing client communication across WhatsApp, email, and phone
• Strong attention to detail when preparing client-ready itineraries and proposals
• Ability to work independently, including weekends and holidays
• Exposure to concierge-style services such as restaurant reservations or private transfers
• Reliable availability to support weekend and holiday operations

Employment Code: 1.14.26.C

Job Summary
KDCI Outsourcing is seeking a Virtual Assistant – Partnership Specialist to strengthen client relationships and support partnership activities. This role focuses on handling inbound inquiries, conducting service demos, preparing proposals, and ensuring timely follow-ups with clients. The ideal candidate is highly organized, detail-oriented, and confident in client-facing situations, with experience in the outsourcing or offshoring industry.

Key Responsibilities

• Manage inbound client and partner inquiries with professional and timely responses
• Conduct service demos to present KDCI’s solutions and capabilities to prospective partners
• Create, format, and deliver professional proposals and presentations
• Perform follow-ups with clients and partners to track next steps and maintain engagement
• Keep CRM and internal records updated with accurate client/partnership data
• Collaborate with internal teams to align deliverables with client requirements
• Provide general administrative and coordination support to the Partnerships team

Job Requirements

• 2–3 years of experience in a Sales Support, Partnerships, or Virtual Assistant role (inbound-focused)
• Background in the outsourcing or offshoring industry is required
• Strong English communication skills (verbal and written), with confidence in client-facing presentations
• Proficiency in Microsoft Office Suite (PowerPoint, Excel), Google Workspace, and CRM tools (e.g., HubSpot, Salesforce)
• Ability to prepare professional proposals, reports, and client materials with high attention to detail
• Excellent organizational and multitasking skills with the ability to manage multiple client requests
• Proactive, adaptable, and collaborative in a fast-paced, global environment
• Willingness to work a night shift to support US/EU clients

Employment Code: 9.26.25.B

Job Summary

KDCI Outsourcing is seeking a Technical Proposal & Documentation Specialist to support the Services Operations team in ensuring quality, consistency, and accuracy across all proposal and technical documentation deliverables. This role focuses on coordinating RFP/RFI responses, maintaining TCS documentation standards, and supporting process improvement initiatives to strengthen KDCI’s operational efficiency. The ideal candidate has strong organizational skills, exceptional attention to detail, and the ability to synthesize inputs from multiple stakeholders into clear, structured, and high-quality outputs.

Responsibilities

• Support the preparation and coordination of proposal (RFP/RFI) responses, ensuring consistency, accuracy, and timely submission
• Review and update Technical Control Sheets (TCS) and related documentation to align with internal standards and client requirements
• Maintain a centralized library of proposal templates, technical content, and best practices for reuse and reference
• Collaborate with internal teams to gather information, verify data, and produce compliant, professional-quality documentation
• Track deliverables, prepare reports, and assist in internal project management and workflow updates
• Provide backup and operational support to senior team members on recurring proposal or documentation tasks
• Perform other administrative or coordination duties as needed to support evolving priorities

Job Requirements

• Bachelor’s degree in Business, Communications, English, or a related field
• 1–3 years of experience in proposal coordination, documentation, or administrative support roles
• Excellent written and verbal English communication skills
• Strong command of Microsoft Office 365 (especially Word and Excel); familiarity with SharePoint or Confluence is a plus
• High attention to detail, with proven ability to edit, format, and organize complex documents
• Strong organizational and multitasking skills with the ability to manage competing deadlines
• Proactive, resourceful, and collaborative in cross-functional environments

Employment Code: 3.13.26.B

Job Summary

KDCI Outsourcing is looking for a detail-oriented and proactive Project Coordinator – Creative Production to manage the end-to-end coordination of marketing and design projects. This role will serve as the central liaison between clients, internal creative teams, and other stakeholders to ensure timely delivery and execution of high-quality creative output. The ideal candidate has a solid grasp of creative workflows and project lifecycles, excellent organizational skills, and a collaborative mindset.

Key Responsibilities

·        Coordinate and monitor creative project timelines from planning to final delivery.

·        Act as the main point of contact between internal teams, clients, and stakeholders.

·        Define project scopes, set timelines, assign resources, and manage priorities.

·        Facilitate regular project meetings and communicate status updates effectively.

·        Identify risks, troubleshoot issues, and implement solutions to keep projects on track.

·        Maintain accurate and organized documentation for each project.

·        Ensure deliverables meet quality standards and client expectations.

·        Support creative resource planning and help streamline workflow efficiency.

·        Provide reporting and feedback on project performance to senior management.

Job requirements

·        Bachelor’s degree in Marketing, Communications, Project Management, or a related field.

·        2–3 years of project coordination experience, ideally within a creative, digital, or production team.

·        Familiarity with creative workflows such as graphic design, video editing, and marketing campaigns.

·        Proficiency in project management tools (e.g., Asana, Monday.com, Trello, Jira).

·        Excellent communication and collaboration skills for cross-functional teamwork.

·        Strong organizational and multitasking abilities, especially in deadline-driven environments.

·        Detail-oriented with a proactive approach to managing tasks and resolving challenges.

·        Able to manage multiple projects simultaneously and adapt to shifting priorities.

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Employment Code: 3.10.26.B

Job Summary

KDCI Outsourcing is seeking an experienced Accountant responsible for ensuring accurate, timely, and compliant month-end financial close for assigned clients. This role serves as the primary quality control layer between Bookkeepers and Accounting Leadership, ensuring postings, reconciliations, and financial reports meet US accounting standards and internal deadlines. The Accountant is expected to proactively identify risks, enforce internal controls, and manage multiple deadlines while maintaining accuracy and clear communication with stakeholders.

Key Responsibilities

Month-End Close & Oversight

• Ensure monthly closing deadlines are consistently met.
• Monitor Bookkeepers to confirm routine postings are timely and properly coded.
• Review journal entries and transactions for proper coding, completeness, and tie-out to source documents.
• Confirm all required close checklist items are completed.
• Escalate financial irregularities or control issues to the Accounting Manager immediately.

Financial Reporting

• Prepare and submit draft financial statements according to deadlines, including:
  • Income & Expense by Class
  • Income & Expense (Current Month and YTD)
  • Transactions by Vendor (Current and Prior Month)
• Ensure reports are accurate, properly classified, and fully supported.

Reconciliations

• Prepare monthly bank and balance sheet reconciliations.
• Review current-month activity for proper coding.
• Identify and document open and non-current items.
• Define corrective actions and ensure follow-up with Bookkeepers and the Accounting Manager.

Cash Flow Forecasting

• Collaborate with Bookkeepers to prepare a weekly four-week rolling cash flow forecast.
• Include AP aging, payroll activity, routine funding, and non-routine deposits.
• Submit forecasts to Accounting Leadership by noon every Thursday.

Process & Improvement

• Participate in special projects as assigned.
• Support ongoing improvements in accounting processes and internal controls.

Job Requirements

• 3–5+ years of accounting experience supporting US-based clients or entities.
• Strong understanding of US GAAP and month-end close processes.
• Experience reviewing Bookkeeper work and ensuring ledger accuracy.
• Hands-on experience with bank and balance sheet reconciliations.
• Strong financial reporting and analytical skills.
• Ability to manage multiple deadlines and communicate clearly across teams.
• Proficiency in accounting systems (QuickBooks and Zoho required).
• Strong Excel skills (reconciliations, lookups, pivots).

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Employment Code: 2.23.26.B

Job Summary

KDCI Outsourcing is seeking a Staff Writer to create high-quality, original written content across client case studies, business research papers, and company communications. This role is not focused on generic SEO blogging. Instead, it is responsible for producing substantive, insight-driven content that demonstrates KDCI’s impact on clients, showcases operational outcomes, and positions the company as a thought leader in outsourcing and professional services.

The ideal candidate has a journalism or research-driven writing background and is comfortable turning real business data, interviews, and operational results into compelling narratives. This role requires curiosity, analytical thinking, and the ability to independently propose and develop story ideas that matter to decision-makers.

Key Responsibilities

• Write original client case studies that document KDCI’s results, processes, and business impact across industries.
• Produce research papers and white papers analyzing business process outcomes, outsourcing performance, productivity, cost efficiency, and operational improvements.
• Write company newsletters and internal/external updates highlighting milestones, client wins, product launches, and company developments.
• Propose story ideas and research topics to the marketing and leadership team, based on trends, client data, and market opportunities.
• Conduct interviews with clients, account managers, executives, and subject-matter experts to gather firsthand insights.
• Perform independent research, data validation, and fact-checking to ensure accuracy and credibility.
• Translate complex business and operational concepts into clear, persuasive, and engaging content for executive-level and professional audiences.
• Collaborate with marketing, sales, and leadership to align content with strategic positioning and go-to-market initiatives.
• Revise and refine content based on editorial feedback while maintaining high standards of quality, structure, and originality.
• Maintain consistency with KDCI’s brand voice, tone, and editorial standards across all written materials.

Job Requirements

• Bachelor’s degree in Journalism, Communications, English, Business, or a related field.
• 2–4 years of professional writing experience in journalism, research writing, B2B content, or editorial publishing.
• Demonstrated experience writing case studies, research articles, white papers, or analytical business content.
• Strong portfolio of published work showing original reporting, structured thinking, and depth of analysis.
• Ability to conduct interviews, extract insights, and synthesize qualitative and quantitative information into compelling narratives.
• Exceptional writing, editing, and proofreading skills with attention to clarity, logic, and factual accuracy.
• Ability to independently generate content ideas and story angles without relying on prompts.
• Strong time management skills and the ability to manage multiple projects and deadlines.
• Comfortable working cross-functionally with marketing, operations, and executive leadership.

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Employment Code:1.11.26.B

Job Overview
We are seeking an Art Director with strong creative and production expertise to guide our design team, elevate visual output, and contribute to the development of high-impact creative solutions. This role requires a balance of conceptual leadership and hands-on execution, ensuring that all design work aligns with project goals, brand standards, and client expectations.

Experience with AI-driven creative tools such as ChatGPT, Midjourney, Leonardo, Gemini, or Runway ML is a plus, as we aim to incorporate modern technology into our creative process.

Key Responsibilities

• Provide creative direction and visual guidance to designers across multiple projects.
• Oversee the development of design concepts, ensuring consistent quality and brand alignment.
• Collaborate with internal teams and stakeholders to translate project requirements into compelling visual solutions.
• Review and refine design deliverables to maintain high creative standards.
• Support the training and development of junior designers, fostering growth and innovation.
• Manage timelines, workload distribution, and production quality across the design team.
• Help optimize creative workflows and adopt best practices for hybrid work environments.
• Utilize AI tools and emerging technologies to enhance creative efficiency and ideation.
• Participate in client calls or internal presentations to articulate design rationale and creative direction when needed.

Requirements

• 4–5+ years of experience in a senior design or art direction role, with involvement in both conceptual and production work.
• Strong portfolio demonstrating expertise in design, branding, layout, and campaign execution.
• Experience mentoring junior designers and contributing to creative team development.
• Proficiency in major design software (Adobe Creative Suite, Figma, etc.) and familiarity with project management tools.
• Hands-on experience or working knowledge of AI creative tools (ChatGPT, Midjourney, Leonardo, Gemini, and/or Runway ML) is a plus.
• Strong creative judgment, communication skills, and the ability to solve problems through design.
• Ability to balance multiple deadlines, manage feedback, and maintain design quality under pressure.

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Employment Code: 1.28.26.B

Job Overview

KDCI Outsourcing is seeking an Email Marketing Specialist to create engaging and performance-driven email content that supports marketing campaigns across multiple brands. This role focuses on writing compelling copy, managing email schedules, optimizing content through testing, and ensuring all communications align with brand voice and campaign objectives.

The ideal candidate is detail-oriented, highly organized, and proficient in using HubSpot to manage email workflows, segmentation, and performance reporting.

Key Responsibilities

• Write clear, engaging, and brand-aligned email content for campaigns and automated workflows
• Manage the email marketing calendar to ensure timely and coordinated campaign execution
• Build, segment, and maintain email lists in HubSpot for targeted and personalized messaging
• Conduct A/B testing on subject lines, messaging, and content variations
• Monitor key performance metrics including open rates, click-through rates, and conversions
• Generate performance reports and provide content-based insights for ongoing improvement
• Maintain data accuracy and list hygiene within HubSpot
• Collaborate with cross-functional teams to align email content with broader marketing initiatives
• Ensure all email communications follow brand guidelines, tone, and visual standards
• Apply feedback and performance data to continuously refine messaging and optimize results
• Assist with content formatting, light design updates, and basic HTML or CSS edits as needed

Job Requirements

• Bachelor’s degree in Communications, Marketing, Business, English, or related field or equivalent experience
• Proven experience in email marketing content creation or campaign management
• Proficiency in HubSpot including email builder, segmentation, analytics, and workflows
• Strong writing, editing, and proofreading skills with high attention to detail
• Familiarity with email performance metrics and content optimization best practices
• Basic design skills using Canva or Adobe Creative Suite preferred
• Basic knowledge of HTML and CSS for email formatting preferred
• Strong organizational skills with the ability to manage deadlines in a fast-paced environment
• Ability to collaborate effectively across teams and maintain consistent communication
• Self-motivated, adaptable, and able to manage shifting priorities
• Proficiency in Microsoft Office Suite and Microsoft Teams

Employment Code: 1.14.26.B