Search Results for "Outsourcing"

Job Summary

KDCI Outsourcing is hiring an Accounting Team Lead (AP/AR) to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery, client expectations, and operational impact.

The Accounting Team Lead is responsible for ensuring accurate processing, consistent service levels, and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues, guide the team effectively, communicate clearly with stakeholders, and deliver reliable, high-quality service aligned with SLAs and KPIs.

Key Responsibilities

Client & Stakeholder Management

• Serve as the primary point of contact for clients, managing escalations, inquiries, and regular updates
• Maintain timely, clear, and professional communication regarding deliverables, timelines, and issues
• Ensure client expectations align with agreed SLAs, KPIs, and service standards
• Represent AP/AR operations with a strong understanding of how financial processes support business performance

Team Leadership & Development

• Supervise, mentor, and coach AP/AR Specialists to drive performance, accuracy, and efficiency
• Conduct regular performance reviews and provide clear, actionable feedback
• Support onboarding, training, and ongoing knowledge-sharing initiatives
• Promote accountability, ownership, and collaboration within the team
• Act as the first escalation point for team-related concerns

Process & Operations Management

• Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and account reconciliations
• Monitor team performance against KPIs, SLAs, and quality standards
• Ensure compliance with US accounting standards, client-specific policies, and internal controls
• Identify process gaps and recommend improvements to enhance efficiency, accuracy, and scalability
• Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery

Job Requirements

Education & Experience

• Bachelor’s degree in Accounting, Finance, or a related field
• 1–3 years of full accounting experience with direct exposure to US companies or clients
• Proven experience leading, coordinating, or acting as a senior resource for an AP/AR team
• Demonstrated understanding of BPO operations, client delivery models, and service-level management

Knowledge, Skills & Abilities

• Strong understanding of end-to-end AP/AR cycles, including billing, collections, and reconciliations
• Hands-on experience with QuickBooks and Microsoft Dynamics
• Strong business acumen with the ability to link accounting processes to operational and client outcomes
• Excellent written and verbal communication skills for client-facing interactions
• Strong organizational, prioritization, and problem-solving abilities

Work Ethics & Traits

• Proactive and Accountable – Takes ownership of deliverables and follow-through
• Detail-Oriented – Maintains accuracy while meeting deadlines
• Leadership-Oriented – Balances empathy with firmness in people management
• Client-Focused – Understands the impact of financial operations on client satisfaction
• Professional and Reliable – Builds trust with clients and internal stakeholders

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Employment Code: 12.29.25

Job Summary

KDCI Outsourcing is seeking a detail-oriented Bookkeeper to support daily, weekly, and monthly accounting activities critical to accurate and timely month-end close. This role focuses on core accounting functions such as banking transactions, vendor payments, expense processing, general ledger maintenance, and reconciliation support. The Bookkeeper works closely with the Accounting Manager to prioritize tasks and ensure accounting records are complete, accurate, and consistently maintained.

Key Responsibilities

• Record and maintain accurate banking activities including cash receipts, electronic fund transfers, and related general ledger entries (typically in QuickBooks)
• Process vendor invoices by verifying quantities, pricing, and terms against purchase orders and receiving documents; ensure proper approvals and batch payments through manual or automated systems
• Review and process expense reports and credit card transactions, ensuring complete documentation, proper approvals, and timely reimbursement; follow up on missing information as needed
• Prepare and record invoices related to reimbursement or offsetting transactions when applicable
• Ensure payroll-related entries are accurately recorded in the general ledger, including corrections, reissued checks, and verification of payroll tax payments
• Maintain and update the chart of accounts and record monthly accruals in the general ledger
• Provide documentation and support for bank and ledger account reconciliations
• Maintain an organized and efficient filing system for all accounting records
• Support fixed asset activities, including identifying capitalized assets, tracking disposals, and assisting with annual physical inventory
• Prepare periodic accounting reports as scheduled or requested
• Assist with special accounting projects as assigned to support ongoing accounting operations

Job Requirements

• Basic understanding of accounting concepts, terminology, and the month-end close cycle
• Ability to follow instructions, multitask, and meet deadlines consistently
• Willingness and ability to learn and adapt to accounting systems such as QuickBooks and Zoho One
• Strong attention to detail and accuracy
• Sense of urgency and accountability in meeting accounting deadlines
• Ability to work effectively as part of a team

Employment Code: 12.23.25.B

Job Summary

KDCI Outsourcing is seeking a detail-oriented Accountant with US accounting experience to support accurate and timely month-end close, reconciliation, and financial reporting activities. This role works closely with bookkeepers and accounting leadership to ensure routine postings are completed correctly, reconciliations are resolved, and financial statements are prepared in line with US accounting practices and established deadlines. The ideal candidate demonstrates strong analytical skills, attention to detail, and accountability in meeting financial close requirements.

Key Responsibilities

• Support timely and accurate month-end close in accordance with US accounting standards
• Review and oversee bookkeeper postings to ensure proper coding, consistency, and completeness
• Review and post journal entries with appropriate documentation and approvals
• Prepare and review financial reports and draft financial statements according to deadlines
• Perform bank and balance sheet reconciliations and resolve or track open items
• Identify and escalate financial irregularities or internal control concerns as needed
• Collaborate with bookkeepers and accounting leadership on reconciliation follow-ups
• Prepare and maintain rolling cash flow forecasts, incorporating AP, payroll, and deposits
• Ensure accurate communication and reporting to accounting leadership
• Support special accounting projects as required

Job Requirements

• Proven experience working on US-based accounting or financial reporting
• Strong understanding of US accounting practices and month-end close cycles
• Excellent written, verbal, presentation, and active listening communication skills
• Ability to multitask and prioritize workload effectively
• Ability to quickly become proficient in accounting software tools
• Proficiency in QuickBooks is required
• Working knowledge of Zoho accounting tools is required
• High attention to detail with a strong sense of urgency and accountability
• Ability to collaborate effectively in a team-oriented environment

Employment Code: 12.23.25.B

Job Summary

KDCI Outsourcing is seeking a highly experienced Global HR Manager to oversee and manage end-to-end HR processes across multiple global locations. This is a senior role, not administrative in nature, requiring strategic HR leadership, deep compliance knowledge, and the ability to cultivate a cohesive and compliant global HR structure. The scope includes talent acquisition, onboarding, policy development, employee relations, and advisory responsibilities across the US, UK, Malta, and Australia.

Key Responsibilities

• Lead talent acquisition, onboarding, and offboarding processes across multiple countries.
• Develop and implement HR policies compliant with labor laws in the US, UK, Malta, and Australia.
• Manage employee relations, providing effective strategies for resolving complex HR issues.
• Support performance management systems, training initiatives, and employee development programs.
• Serve as the key HR advisor to leadership, offering insights on organizational structure, compliance, and cultural alignment.
• Promote employee engagement and foster a cohesive global culture.

Job Requirements

• 5+ years of senior HR experience, preferably in multinational or global teams.
• Deep understanding of labor laws and compliance frameworks in the US, UK, Malta, and Australia.
• Proven experience in international HR strategy, organizational development, and employee engagement.
• Strong communication, conflict resolution, and cultural awareness skills.
• Fully self-directed with the ability to act as both advisor and implementer.

Employment Code: 09.12.25.C

Job Summary

KDCI Outsourcing is seeking a highly experienced Finance & Compliance Manager – International Operations to oversee financial strategy, intercompany transactions, and regulatory compliance across multiple global entities, including the US, UK, Malta, and Australia. This role requires a hands-on leader with deep knowledge of international accounting, audit, and compliance practices. The ideal candidate will serve as both an operational manager and a trusted advisor to leadership, ensuring financial accuracy, risk management, and multi-entity efficiency.

Key Responsibilities

·        Manage consolidated financial planning, forecasting, and reporting across international entities.

·        Oversee intercompany transactions and ensure compliance with global accounting standards.

·        Lead internal and external audits, ensuring regulatory adherence across multiple jurisdictions.

·        Develop and implement financial controls, reporting standards, and tax strategies.

·        Advise leadership on financial performance, compliance risks, and opportunities for profit optimization.

·        Monitor and improve processes for global financial reporting and compliance efficiency.

Job Requirements

·        7+ years of experience in finance within multi-entity and multi-jurisdictional organizations.

·        Strong expertise in international accounting, audit, and compliance practices.

·        Demonstrated ability to manage complex intercompany transactions and global compliance requirements.

·        Proven leadership experience advising executives and business owners on financial strategy.

·        Proficiency in accounting software such as QuickBooks, Xero, or NetSuite, and advanced reporting tools.

·        Strong analytical, problem-solving, and communication skills.

·        Independent, proactive, and able to manage multiple priorities in a fast-paced environment.

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Employment Code: 09.12.25.C

Job Overview

We are seeking an experienced Executive Assistant to provide comprehensive support to our C-level executives within the BPO industry. The ideal candidate will possess exceptional organizational skills, strong problem-solving abilities, and excellent written communication. This role demands a proactive individual capable of managing diverse tasks in a dynamic environment. 

Responsibilities

• Manage executive calendars, coordinate meetings, and handle confidential communications. 
• Conduct thorough research to support strategic decision-making. 
• Prepare, review, and edit reports, presentations, and correspondence. 
• Oversee project timelines, ensuring adherence to deadlines. 
• Arrange travel logistics and process expense reports. 
• Liaise with internal departments and external partners to facilitate operations. 
• Maintain confidentiality and exercise discretion in all matters. 
• Anticipate executive needs and proactively address potential issues. 

Requirements

• Minimum of 3 years' experience as an Executive Assistant to senior executives, preferably within the BPO sector. 
• Strong research and analytical skills. 
• Exceptional written and verbal communication abilities. 
• Proficiency in Microsoft Office Suite, Google Workspace, and other relevant tools. 
• Ability to multitask and prioritize effectively in a fast-paced setting. 
• High level of professionalism and interpersonal skills. 
• Familiarity with project management tools is an advantage.

‍Snapshot

• ‍Employment Type: Hybrid‍
• Department:  Sales and Marketing‍
• Work Schedule: 5-days work week, Shifting

Employment Code: 8.29.25.B

Job Summary

KDCI Outsourcing is seeking experienced Senior Multimedia Designer to provide creative production support for digital marketing initiatives. This role focuses on high-volume execution of static and animated assets across paid social, email, and web channels, working within established templates and frameworks. The ideal candidate is highly detail-oriented, fast-moving, and comfortable collaborating with international teams while maintaining strict file organization and production standards.

Key Responsibilities

Digital & Social Advertising

• Produce and adapt creative assets for paid social platforms
• Build static and animated assets for posts, stories, reels, and display advertisements
• Apply and execute designs within established, templated frameworks

Email & Web Asset Support

• Prepare visual assets for email marketing campaigns
• Create optimized creative sets for web and eCommerce use

Ad Variations & Resizing

• Prepare multiple creative variations to support testing cycles
• Reformat and resize creatives into required dimensions across platforms

Copy Application

• Insert and apply provided copy across various asset types while maintaining design integrity

File & Version Management

• Manage design files and maintain organized structure within Figma
• Follow established naming conventions and handoff workflows

Job Requirements

• 5+ years of experience in digital design or advertising
• Advanced proficiency in Figma (strict requirement)
• Strong experience producing high-volume social and performance marketing assets
• Proven ability to work within templated production workflows and resize assets across platforms
• Strong attention to detail with the ability to deliver fast turnaround times
• Familiarity with Jira or equivalent task management platforms
• Comfortable collaborating with international teams
• Proficiency in Adobe Creative Suite

Employment Code: 1.8.26.C

Job Overview

KDCI Outsourcing is seeking a ClickUp Specialist (Consultant) to support and enhance internal project management operations. This role is responsible for maintaining, optimizing, and when necessary redesigning the existing ClickUp workspace to ensure accurate task tracking, time logging, reporting, and billing visibility. The ideal consultant brings strong hands-on ClickUp expertise, a solid understanding of project workflows, and the ability to build dashboards, automations, and reports that drive operational efficiency and accountability.

Key Responsibilities

• Review, optimize, and redesign the existing ClickUp project management system as needed
• Configure and maintain ClickUp spaces, folders, lists, tasks, and workflows
• Build and manage dashboards to track productivity, utilization, and project status
• Implement ClickUp automations to improve task flow, reminders, and reporting accuracy
• Generate time-tracking, productivity, and utilization reports to support billing and management review
• Monitor daily time logs and validate accuracy of billable and non-billable hours
• Identify and flag missing, incorrect, or inconsistent time entries
• Ensure tasks follow established SOPs, naming conventions, and workflow standards
• Track overdue tasks and support workspace cleanup and ongoing organization
• Collaborate with project managers and stakeholders to implement system updates and improvements

Job Requirements

• Strong hands-on experience with ClickUp including workspaces, dashboards, automations, and reporting
• Solid understanding of project management principles and task-based workflows
• Experience producing time-tracking and billing-related reports
• High attention to detail and accuracy
• Strong communication skills and reliable follow-through
• Ability to work independently in a consultant-based role
• Comfortable working flexible schedules and split shifts

Employment Code: 1.8.26.C

Job Summary

KDCI Outsourcing is seeking an experienced HR Administrative Assistant to provide high-level administrative and operational support to senior leadership and HR Business Partners within a fast-paced US HR consulting environment. This role is critical to ensuring accurate documentation, clear client communication, and consistent follow-through on HR-related deliverables.

We are looking for a disciplined, detail-driven professional who understands the importance of compliance, confidentiality, and process consistency—particularly in supporting US and California-based HR operations. The ideal candidate is confident, reliable, and committed to long-term professional stability and growth while upholding established service standards.

Key Responsibilities

Client & Meeting Support

• Attend virtual client meetings with HR Business Partners and accurately document discussions
• Produce clear, accurate, and complete Minutes of the Meeting (MoM) manually, without using AI tools
• Capture decisions, risks, action items, owners, and deadlines in real time
• Draft and send professional post-meeting recaps to clients promptly
• Track open action items and follow-ups using internal project management tools‍

Document Preparation & File Management

• Draft HR documents such as handbooks, offer letters, and internal HR materials using approved templates
• Format documents to meet branding, clarity, and quality standards
• Maintain version control and follow file-naming conventions
• Upload, organize, and manage files within internal systems while ensuring confidentiality and data integrity

Internal Platforms & Administrative Support

• Track time spent on client work using approved time-tracking tools
• Document meeting notes in shared documentation systems
• Assign tasks, upload documentation, and manage workflows in internal project management platforms
• Monitor shared inboxes and draft professional email responses for review
• Provide general administrative support to internal teams and client-facing HR Business Partners
• Assist with calendar management, meeting scheduling, and project timeline coordination
• Perform other duties as assigned

Branding & Visual Support

• Use Canva to create branded client-facing documents and internal visuals
• Ensure consistent application of visual, professional, and brand standards across materials

Confidentiality & Compliance

• Use only approved templates, SOPs, and tools
• Maintain strict confidentiality of all client and company information
• Protect intellectual property and adhere to internal compliance and documentation standards

Job Requirements

• Minimum 2+ years of experience in HR administration, executive support, or a similar administrative role
• Experience supporting US-based HR operations, preferably with exposure to California HR practices
• Background working closely with HR professionals or HR consulting teams
• Proven ability to produce accurate, detailed meeting minutes manually (no AI-assisted note-taking tools)
• Previous call center experience, demonstrating structured communication and active listening skills
• Strong written and verbal English communication skills
• High attention to detail with excellent proofreading, documentation accuracy, and follow-through
• Proven ability to manage multiple priorities independently with minimal supervision
• Familiarity with HR documentation, templates, and terminology

Work Ethics & Traits

• Strong listening comprehension with the ability to independently synthesize discussions into accurate, real-time documentation
• Disciplined work habits and respect for traditional, process-driven workflows
• Integrity in documentation — captures facts accurately, not interpretations
• Accountability for outputs without reliance on shortcuts or automation tools

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Employment Code: 1.7.26.B

Job Summary

KDCI Outsourcing is seeking a creative, detail-oriented Multimedia Designer (Paid Media & Performance) to support paid and organic marketing campaigns across social and digital channels. This role is primarily focused on producing high-impact static ad creative, with selective use of lightweight animation and short-form video to enhance performance.

The ideal candidate has a strong foundation in digital and multimedia design, is eager to learn how data and experimentation inform creative decisions, and thrives in a fast-paced, test-and-learn marketing environment. This role collaborates closely with growth marketers, brand designers, and copywriters to develop, test, and optimize performance-driven creative assets.

Key Responsibilities

• Design high-performing static and multimedia ad assets for paid social and digital platforms (Meta, TikTok, YouTube, LinkedIn, and display)
• Produce multiple creative variations to support A/B testing and performance optimization
• Create lightweight animations or short-form video when motion improves engagement or results
• Support development of organic social content as needed
• Collaborate with growth marketers, brand designers, and copywriters to align visuals with messaging and campaign goals
• Ensure all creative adheres to brand guidelines while introducing fresh, performance-driven concepts
• Stay up to date on design trends, platform best practices, and paid media creative strategies

Job Requirements

• 5+ years of experience in multimedia or digital design, ideally supporting paid media or performance marketing campaigns, with some exposure to organic social
• Strong portfolio showcasing static ads, animated assets, short-form video, and/or organic social content
• Proficiency in Figma, Adobe Photoshop, and Illustrator
• Working knowledge of After Effects, Premiere, or Canva for light motion and video production
• Interest in learning how to balance creative execution with data-driven optimization
• Strong collaboration and communication skills across marketing and creative teams

Nice to Have

• Experience producing TikTok- or Reels-style paid media creative
• Familiarity with creative testing frameworks and performance optimization
• Experience working in high-volume, rapid production environments
• Interest in or passion for edtech and helping learners succeed

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Employment Code:12.15.25.C