Search Results for "Outsourcing"

Job Overview

KDCI Outsourcing is seeking an Email Marketing Specialist to create engaging and performance-driven email content that supports marketing campaigns across multiple brands. This role focuses on writing compelling copy, managing email schedules, optimizing content through testing, and ensuring all communications align with brand voice and campaign objectives.

The ideal candidate is detail-oriented, highly organized, and proficient in using HubSpot to manage email workflows, segmentation, and performance reporting.

Key Responsibilities

• Write clear, engaging, and brand-aligned email content for campaigns and automated workflows
• Manage the email marketing calendar to ensure timely and coordinated campaign execution
• Build, segment, and maintain email lists in HubSpot for targeted and personalized messaging
• Conduct A/B testing on subject lines, messaging, and content variations
• Monitor key performance metrics including open rates, click-through rates, and conversions
• Generate performance reports and provide content-based insights for ongoing improvement
• Maintain data accuracy and list hygiene within HubSpot
• Collaborate with cross-functional teams to align email content with broader marketing initiatives
• Ensure all email communications follow brand guidelines, tone, and visual standards
• Apply feedback and performance data to continuously refine messaging and optimize results
• Assist with content formatting, light design updates, and basic HTML or CSS edits as needed

Job Requirements

• Bachelor’s degree in Communications, Marketing, Business, English, or related field or equivalent experience
• Proven experience in email marketing content creation or campaign management
• Proficiency in HubSpot including email builder, segmentation, analytics, and workflows
• Strong writing, editing, and proofreading skills with high attention to detail
• Familiarity with email performance metrics and content optimization best practices
• Basic design skills using Canva or Adobe Creative Suite preferred
• Basic knowledge of HTML and CSS for email formatting preferred
• Strong organizational skills with the ability to manage deadlines in a fast-paced environment
• Ability to collaborate effectively across teams and maintain consistent communication
• Self-motivated, adaptable, and able to manage shifting priorities
• Proficiency in Microsoft Office Suite and Microsoft Teams

Employment Code: 1.14.26.B

Job Summary

KDCI Outsourcing is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level service to high-value clients. This role is responsible for managing complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. The position follows a shifting schedule aligned with UK time and requires availability on weekends and holidays to ensure uninterrupted support for traveling clients.

Key Responsibilities

Travel Booking and Research

• Research and propose personalized travel itineraries, including flights, hotels, and ground transportation
• Use Amadeus GDS to book flights and hotels, manage queues, issue tickets, and process re-issues
• Ensure all bookings are accurate, cost-effective, and aligned with client preferences

Client Communication and Service

• Communicate professionally with clients via WhatsApp, email, and phone with clarity and discretion
• Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly
• Deliver culturally sensitive, concierge-level service to high-net-worth individuals
• Provide real-time travel support and guidance during weekends and assigned shifts

Operations and Issue Management

• Monitor and manage Amadeus GDS ticketing queues during assigned shifts
• Proactively identify and resolve booking or travel-related issues to prevent disruptions
• Maintain high responsiveness and accountability during weekend and holiday operations

Administrative and CRM Support

• Accurately log all bookings, client notes, and communications in the CRM system
• Coordinate with the Accounts team on invoicing, payment follow-ups, and reconciliation
• Ensure all documentation is professional, organized, and client-ready

Supplier Coordination and Market Insight

• Coordinate with luxury service providers such as hotels, drivers, and concierge teams to fulfill complex travel requests
• Represent the company professionally while building strong supplier relationships
• Stay informed on luxury travel trends and key destinations including London, Italy, France, New York, and Spain

Job Requirements

• Minimum of 2 years of experience in luxury travel, concierge services, or a related role
• Proficiency in Amadeus GDS for flight and hotel bookings is required
• Familiarity with fare rules and basic ticket re-issues
• Experience supporting high-net-worth clients with proactive and solutions-driven service
• Previous experience as an Executive Assistant supporting complex travel arrangements is highly valued
• Experience managing client communication across WhatsApp, email, and phone
• Strong attention to detail when preparing client-ready itineraries and proposals
• Ability to work independently, including weekends and holidays
• Exposure to concierge-style services such as restaurant reservations or private transfers
• Reliable availability to support weekend and holiday operations

Employment Code: 1.14.26.C

Job Summary

KDCI Outsourcing is seeking a detail-oriented Bookkeeper to support daily, weekly, and monthly accounting activities critical to accurate and timely month-end close. This role focuses on core accounting functions such as banking transactions, vendor payments, expense processing, general ledger maintenance, and reconciliation support. The Bookkeeper works closely with the Accounting Manager to prioritize tasks and ensure accounting records are complete, accurate, and consistently maintained.

Key Responsibilities

• Record and maintain accurate banking activities including cash receipts, electronic fund transfers, and related general ledger entries (typically in QuickBooks)
• Process vendor invoices by verifying quantities, pricing, and terms against purchase orders and receiving documents; ensure proper approvals and batch payments through manual or automated systems
• Review and process expense reports and credit card transactions, ensuring complete documentation, proper approvals, and timely reimbursement; follow up on missing information as needed
• Prepare and record invoices related to reimbursement or offsetting transactions when applicable
• Ensure payroll-related entries are accurately recorded in the general ledger, including corrections, reissued checks, and verification of payroll tax payments
• Maintain and update the chart of accounts and record monthly accruals in the general ledger
• Provide documentation and support for bank and ledger account reconciliations
• Maintain an organized and efficient filing system for all accounting records
• Support fixed asset activities, including identifying capitalized assets, tracking disposals, and assisting with annual physical inventory
• Prepare periodic accounting reports as scheduled or requested
• Assist with special accounting projects as assigned to support ongoing accounting operations

Job Requirements

• Basic understanding of accounting concepts, terminology, and the month-end close cycle
• Ability to follow instructions, multitask, and meet deadlines consistently
• Willingness and ability to learn and adapt to accounting systems such as QuickBooks and Zoho One
• Strong attention to detail and accuracy
• Sense of urgency and accountability in meeting accounting deadlines
• Ability to work effectively as part of a team

Employment Code: 12.23.25.B

Job Overview

KDCI Outsourcing is seeking a UI/UX Designer to create intuitive and user-centered interfaces for web and mobile applications. This role focuses on improving user experience through research, interaction design, and usability testing. The UI/UX Designer will collaborate closely with product managers, developers, and cross-functional teams to deliver seamless, consistent, and high-quality user experiences across digital platforms.

Key Responsibilities

• Design user-friendly interfaces for web and mobile applications
• Conduct user research, usability testing, and experience evaluations
• Develop wireframes, user flows, prototypes, and high-fidelity UI designs
• Translate business and product requirements into effective UX solutions
• Collaborate with product managers, developers, and stakeholders to ensure smooth implementation
• Validate designs through feedback, testing, and iteration
• Maintain consistency in design patterns, components, and interaction standards
• Stay updated on UI and UX trends, tools, and best practices

Job Requirements

• Proven experience as a UI/UX Designer with a strong portfolio showcasing UX work
• Proficiency in Figma, Sketch, Adobe XD, or similar UI and UX design tools
• Strong understanding of user-centered design principles
• Experience in wireframing, prototyping, and usability testing
• Ability to collaborate effectively with cross-functional teams
• Strong problem-solving, communication, and analytical skills
• Basic understanding of HTML, CSS, and JavaScript is a plus

Employment Code: 1.12.26.B

Job Overview
KDCI Outsourcing is seeking a Deals Desk Specialist to support our partner’s sales operations by managing and maintaining the integrity of deal registration processes. The successful candidate will ensure that all vendor registrations are submitted, tracked, and maintained accurately and efficiently, enabling Sales and Partner teams to maximize available discounts and incentives.

This role is ideal for someone who is highly organized, detail-oriented, and thrives in a fast-paced, data-driven environment.

Key Responsibilities

• Submit and track deal registrations across multiple vendor portals based on opportunity data from Salesforce
• Audit Salesforce records regularly to ensure clean and consistent deal registration data, including:
  • Deal registration IDs
  • Registration status
  • Expiration dates
• Monitor vendor registration timelines and flag expirations or re-registration needs
• Ensure data accuracy and consistency between vendor systems and internal records
• Collaborate with Sales, Operations, and Partner teams to resolve registration issues and ensure alignment
• Support reporting on deal registration performance, volume, and compliance as needed
• Track key metrics such as average registration turnaround time, approval rates, and expired deal risks
• Monitor for duplicate registrations or overlapping submissions that could impact partner program compliance or discounts
• Serve as the first point of contact for internal teams (Sales, Partner, and Operations) regarding deal registration questions or issues
• Coordinate with Partner Managers or Vendor Representatives on missing or delayed approvals

Job Requirements

• Must speak fluent English
• Strong organizational and analytical skills with attention to detail
• Experience with Salesforce or other CRM systems preferred
• Proficiency in Microsoft Office 365 (Excel, Word, Outlook) and collaboration tools
• Ability to work independently and manage multiple priorities with minimal supervision
• Experience in vendor deal registration or partner operations is a plus

Employment Code: 10.30.25.B,C

About the Role
KDCI Outsourcing is seeking a TCS & RFP Specialist (Assistant) to support our Services Operations team in ensuring the quality, consistency, and scalability of operational and proposal responses. This role plays a vital part in streamlining internal processes and maintaining high standards of accuracy across deliverables. It’s ideal for someone with strong coordination skills, exceptional attention to detail, and an interest in supporting complex technical and proposal-driven projects.

Key Responsibilities

• Assist with TCS reviews, ensuring accuracy, consistency, and compliance with established standards
• Support RFP response coordination by organizing inputs, formatting content, and ensuring timely submissions
• Collaborate with internal stakeholders to gather requirements, document best practices, and catalog repeatable processes
• Contribute to internal project management tasks, including tracking deliverables, preparing reports, and maintaining schedules
• Provide relief capacity for senior team members by taking on repeatable tasks and operational support
• Perform additional duties as assigned, demonstrating flexibility and initiative in supporting evolving priorities

Job Requirements

• Strong organizational and project management skills, with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills, with the ability to synthesize inputs from diverse stakeholders
• Proficiency in Microsoft Office 365, particularly Word, and familiarity with collaboration tools (SharePoint experience is a plus)
• Background or familiarity with proposal development, technical documentation, or process improvement preferred
• Ability to work independently while collaborating effectively with cross-functional teams
• Highly detail-oriented, with a focus on consistency, accuracy, and timeliness

Employment Code: 10.30.25.B,C

Job Description:

The Company Nurse will be responsible for promoting and maintaining the health and well-being of KDCI employees. The Company Nurse also coordinates with healthcare providers (HMO, clinics, hospitals) and contributes to employee engagement by leading health-related activities.

Responsibilities:

• Provide first aid, medical care, and emergency response for employees.
• Maintain accurate medical records and ensure clinic supplies are updated.
• Implement DOLE-mandated health programs (e.g., APE, Annual Medical Report).
• Lead company health and wellness activities (seminars, vaccination drives, fitness programs).
• Prepare and submit the required DOLE/OSH health and safety reports.
• Coordinate with HMO, clinics, and external health partners for employee concerns.
• Educate employees on health, safety, and wellness practices.
• Perform administrative tasks such as filing, reporting, and documentation.
• Perform other related tasks as may be assigned by the immediate supervisor.

Job Requirements:

• Licensed Registered Nurse (RN), with updated PRC license.
• Preferably with training in Occupational Safety and Health (OSH) or First Aid (e.g., BOSH, SO2, Red Cross).
• Preferably a member of the Occupational Health Nurses Association of the Philippines (OHNAP), but not required.
• At least 1–2 years of clinical or corporate nursing experience (new board passers with strong potential are welcome).
• Knowledge of DOLE, OSHS, and workplace health regulations.
• Strong communication, documentation, and interpersonal skills.
• Empathetic, proactive, and able to work collaboratively with cross-functional teams.

Benefits:

• Competitive salary commensurate with experience.
• HMO and other benefits package.
• Opportunities for career growth and professional development.

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Employment Code:8.28.25.

Job Summary

KDCI Outsourcing is hiring an Accounting Team Lead (AP/AR) to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery, client expectations, and operational impact.

The Accounting Team Lead is responsible for ensuring accurate processing, consistent service levels, and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues, guide the team effectively, communicate clearly with stakeholders, and deliver reliable, high-quality service aligned with SLAs and KPIs.

Key Responsibilities

Client & Stakeholder Management

• Serve as the primary point of contact for clients, managing escalations, inquiries, and regular updates
• Maintain timely, clear, and professional communication regarding deliverables, timelines, and issues
• Ensure client expectations align with agreed SLAs, KPIs, and service standards
• Represent AP/AR operations with a strong understanding of how financial processes support business performance

Team Leadership & Development

• Supervise, mentor, and coach AP/AR Specialists to drive performance, accuracy, and efficiency
• Conduct regular performance reviews and provide clear, actionable feedback
• Support onboarding, training, and ongoing knowledge-sharing initiatives
• Promote accountability, ownership, and collaboration within the team
• Act as the first escalation point for team-related concerns

Process & Operations Management

• Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and account reconciliations
• Monitor team performance against KPIs, SLAs, and quality standards
• Ensure compliance with US accounting standards, client-specific policies, and internal controls
• Identify process gaps and recommend improvements to enhance efficiency, accuracy, and scalability
• Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery

Job Requirements

Education & Experience

• Bachelor’s degree in Accounting, Finance, or a related field
• 1–3 years of full accounting experience with direct exposure to US companies or clients
• Proven experience leading, coordinating, or acting as a senior resource for an AP/AR team
• Demonstrated understanding of BPO operations, client delivery models, and service-level management

Knowledge, Skills & Abilities

• Strong understanding of end-to-end AP/AR cycles, including billing, collections, and reconciliations
• Hands-on experience with QuickBooks and Microsoft Dynamics
• Strong business acumen with the ability to link accounting processes to operational and client outcomes
• Excellent written and verbal communication skills for client-facing interactions
• Strong organizational, prioritization, and problem-solving abilities

Work Ethics & Traits

• Proactive and Accountable – Takes ownership of deliverables and follow-through
• Detail-Oriented – Maintains accuracy while meeting deadlines
• Leadership-Oriented – Balances empathy with firmness in people management
• Client-Focused – Understands the impact of financial operations on client satisfaction
• Professional and Reliable – Builds trust with clients and internal stakeholders

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Employment Code: 12.29.25

Job Summary

KDCI Outsourcing is seeking a detail-oriented Accountant with US accounting experience to support accurate and timely month-end close, reconciliation, and financial reporting activities. This role works closely with bookkeepers and accounting leadership to ensure routine postings are completed correctly, reconciliations are resolved, and financial statements are prepared in line with US accounting practices and established deadlines. The ideal candidate demonstrates strong analytical skills, attention to detail, and accountability in meeting financial close requirements.

Key Responsibilities

• Support timely and accurate month-end close in accordance with US accounting standards
• Review and oversee bookkeeper postings to ensure proper coding, consistency, and completeness
• Review and post journal entries with appropriate documentation and approvals
• Prepare and review financial reports and draft financial statements according to deadlines
• Perform bank and balance sheet reconciliations and resolve or track open items
• Identify and escalate financial irregularities or internal control concerns as needed
• Collaborate with bookkeepers and accounting leadership on reconciliation follow-ups
• Prepare and maintain rolling cash flow forecasts, incorporating AP, payroll, and deposits
• Ensure accurate communication and reporting to accounting leadership
• Support special accounting projects as required

Job Requirements

• Proven experience working on US-based accounting or financial reporting
• Strong understanding of US accounting practices and month-end close cycles
• Excellent written, verbal, presentation, and active listening communication skills
• Ability to multitask and prioritize workload effectively
• Ability to quickly become proficient in accounting software tools
• Proficiency in QuickBooks is required
• Working knowledge of Zoho accounting tools is required
• High attention to detail with a strong sense of urgency and accountability
• Ability to collaborate effectively in a team-oriented environment

Employment Code: 12.23.25.B

Job Summary

KDCI Outsourcing is seeking a highly experienced Global HR Manager to oversee and manage end-to-end HR processes across multiple global locations. This is a senior role, not administrative in nature, requiring strategic HR leadership, deep compliance knowledge, and the ability to cultivate a cohesive and compliant global HR structure. The scope includes talent acquisition, onboarding, policy development, employee relations, and advisory responsibilities across the US, UK, Malta, and Australia.

Key Responsibilities

• Lead talent acquisition, onboarding, and offboarding processes across multiple countries.
• Develop and implement HR policies compliant with labor laws in the US, UK, Malta, and Australia.
• Manage employee relations, providing effective strategies for resolving complex HR issues.
• Support performance management systems, training initiatives, and employee development programs.
• Serve as the key HR advisor to leadership, offering insights on organizational structure, compliance, and cultural alignment.
• Promote employee engagement and foster a cohesive global culture.

Job Requirements

• 5+ years of senior HR experience, preferably in multinational or global teams.
• Deep understanding of labor laws and compliance frameworks in the US, UK, Malta, and Australia.
• Proven experience in international HR strategy, organizational development, and employee engagement.
• Strong communication, conflict resolution, and cultural awareness skills.
• Fully self-directed with the ability to act as both advisor and implementer.

Employment Code: 09.12.25.C