Search Results for "Outsourcing"

Job Summary
KDCI Outsourcing is seeking a highly analytical and detail-oriented Senior Staff Accountant – Financial Planning & Analysis (FP&A) to join our client’s finance team. This role is responsible for managing the month-end close process, ensuring accurate financial reporting, and providing strategic insights through budgeting, forecasting, and financial modeling. The ideal candidate has strong accounting fundamentals combined with advanced analytical capabilities and business acumen to support data-driven decision-making.

Key Responsibilities

Accounting & Month-End Close

• Post transactions and reconcile all bank and credit card accounts using QuickBooks Online (QBO).
• Adjust and reconcile loan and debt accounts monthly.
• Review and classify fixed asset activity; record depreciation and amortization expenses.
• Ensure accuracy and completeness of balance sheet and P&L statements at month-end.
• Identify and reclassify inconsistencies in the general ledger and P&L.
• Complete month-end close in accordance with GAAP and internal timelines.

FP&A & Strategic Support

• Lead preparation of monthly financial reports, including variance and trend analysis.
• Develop and maintain financial models to analyze business performance and support strategic planning.
• Partner with business units to gather data, monitor KPIs, and deliver actionable insights.
• Prepare forecasts, budgets, and scenario-based models to support business development initiatives.
• Perform cost analysis, margin reviews, and profitability tracking by product or service line.
• Continuously improve FP&A tools, dashboards, and processes for enhanced reporting accuracy and efficiency.

Cross-Functional Collaboration

• Work closely with accounting, operations, and executive teams to align financial plans with business goals.
• Support audits, tax filings, and other regulatory compliance activities as needed.

Job Requirements

• Bachelor’s degree in Accounting, Finance, or related field (CPA or MBA preferred).
• 5–7 years of progressive experience in accounting and/or FP&A, preferably in a corporate setting.
• Strong knowledge of GAAP and financial reporting principles.
• Hands-on experience with full-cycle month-end close processes; exposure to multiple industries or multi-entity structures preferred.
• Proficient in Microsoft Excel, with experience in financial modeling and data visualization tools (e.g., Power BI, Tableau).
• Familiarity with ERP systems such as NetSuite, Oracle, or SAP; experience with FP&A tools like Adaptive Insights or Anaplan is an advantage.
• Experience leading automation or process improvement initiatives (preferred).
• Excellent attention to detail, analytical mindset, and critical thinking skills.
• Strong communication skills with the ability to translate financial data into insights for non-financial stakeholders.
• Proven ability to support executive decision-making with high-impact financial insights.
• Ability to work independently in a fast-paced and dynamic environment.

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Employment Code: 8.22.25.B,C

Job Summary

KDCI Outsourcing is seeking a highly skilled Senior Tax Accountant with strong expertise in tax preparation, internal collaboration, and outsourced staff supervision. This role is responsible for preparing and filing a variety of tax returns, supporting internal accounting functions, and acting as a liaison between internal teams and outsourced staff. The ideal candidate will be detail-oriented, communicative, and experienced in handling corporate tax work in a remote capacity.

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Key Responsibilities

• Prepare and file accurate and timely federal, state, and local tax returns, including Forms 1040, 1120, 1120S, and 990.

• Collaborate closely with internal accounting staff to ensure accuracy of data and supporting documentation for tax filings.

• Review trial balances, fixed asset schedules, and supporting reports for compliance and completeness.

• Communicate directly with clients via clear, professional, and grammatically correct emails.

• Supervise and manage outsourced staff, including assigning tasks and reviewing deliverables.

• Conduct ongoing tax research to stay current with federal and state tax regulations.

• Assist with quarterly estimated tax calculations and annual tax planning.

• Support internal audits and compliance reviews as needed.

• Contribute to ad hoc financial projects using advanced Excel skills.

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Job Requirements

• Bachelor’s degree in accounting, Finance, or related field.

• 3–4 years of bookkeeping experience with strong general ledger knowledge.

• 2–4 years of tax return preparation experience (Forms 1040, 1120, 1120S, 990).

• Proficiency in UltraTax and Fixed Assets CS.

• Experience using Soroban or Stanford Tax platforms.

• Excellent written communication skills with the ability to draft clear and professional client correspondence.

• Strong Excel skills (pivot tables, formulas, formatting, etc.) for reporting and analysis.

• Demonstrated ability to manage and delegate tasks to outsourced team members.

• High attention to detail and ability to meet strict deadlines.

• Preferred: CPA or EA certification.

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Employment Code: 8.22.25.B,C

Job Overview
KDCI is seeking a dynamic and proactive Spanish Bilingual Digital Marketing Product Assistant to support our marketing initiatives and product development efforts. In this role, you will collaborate closely with marketing, product, and cross-functional teams to execute strategies, manage content, and ensure seamless digital product performance.

You will be involved in auditing, testing, and optimizing product websites, while contributing to improvements in usability, user experience, and overall marketing impact. This position is ideal for an enthusiastic individual passionate about digital marketing, eager to learn, and ready to thrive in a fast-paced, collaborative environment.

Key Responsibilities

• Manage and update website content through CMS platforms.
• Audit and test product websites to identify, document, and resolve bugs and issues.
• Suggest and implement improvements to website usability and user experience.
• Support the customer service team by updating processes, content, and QA documentation.
• Participate in reporting and monitoring of digital campaigns.
• Collaborate with product development, design, and sales teams to align marketing strategies with product objectives and customer needs.

Job Requirements

• Fluency in both English and Spanish (verbal and written).
• Strong interest in digital marketing with a willingness to learn and grow.
• Proficiency in Microsoft Office and familiarity with digital tools (CMS, Jira, Confluence).
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Proactive, responsible, and able to take initiative.
• Enthusiastic, adaptable, and a strong team player.

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Employment Code: 8.20.25.B

Job Summary

KDCI Outsourcing is seeking a Team Lead – AP/AR Account to oversee the daily operations of the Accounts Payable (AP) and Accounts Receivable (AR) team for a US-based client. This role requires strong financial process knowledge, excellent leadership skills, and the ability to act as the primary liaison with the client. The Team Lead ensures accuracy, compliance, and timely delivery of services while mentoring a small team of AP/AR specialists.

The ideal candidate has 1–3 years of AP/AR experience with US companies/clients, working knowledge of QuickBooks and Microsoft Dynamics, and a proven ability to coordinate or lead a team.

Key Responsibilities

Client & Stakeholder Management

• Serve as the main point of contact for the client, handling escalations, inquiries, and updates.
• Ensure timely communication with clients on status updates, deliverables, and issues.

Team Leadership & Development

• Supervise, mentor, and coach AP/AR specialists to ensure performance, accuracy, and efficiency.
• Conduct regular performance reviews and provide actionable feedback.
• Support training, onboarding, and knowledge-sharing initiatives.

Process Management

• Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and reconciliations.
• Monitor and report on team performance against KPIs and SLA targets.
• Ensure compliance with US accounting standards, client-specific policies, and internal quality checks.
• Assist with process improvements to drive efficiency and accuracy.

Job Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 1–3 years of AP/AR experience with direct interaction with US clients.
• Hands-on experience in QuickBooks and Microsoft Dynamics.
• Strong understanding of AP/AR cycles, billing, collections, and reconciliations.
• Excellent communication and stakeholder management skills.
• Proven ability to coordinate or lead a team.
• High attention to detail, problem-solving mindset, and ability to work under pressure.
• Proactive, organized, and accountable, with leadership that balances empathy and firmness.
• Maintains professionalism and fosters strong client partnerships.

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Employment Code: 8.20.25.B

Job Summary

KDCI Outsourcing is looking for a highly skilled and customer-oriented IT Helpdesk Support Specialist to join our growing IT team. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will serve as the first line of escalation for complex technical issues, providing advanced support to internal users across various platforms. Responsibilities include troubleshooting, system administration, and ensuring compliance with IT security protocols, while delivering exceptional service to both local and remote end-users.

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Job Responsibilities

·        Deliver Tier 2/3 technical support to end-users via chat, email, phone, and remote tools.

·        Troubleshoot and resolve advanced hardware, software, and network-related issues.

·        Configure, manage, and maintain networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.

·        Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.

·        Manage SaaS applications including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.

·        Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.

·        Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.

·        Assist with employee onboarding/offboarding by configuring IT systems and providing user training.

·        Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.

·        Monitor system performance and security, escalating critical issues when needed.

·        Collaborate with the IT team to improve internal processes and infrastructure.

·        Stay updated with emerging technologies and recommend improvements to enhance service delivery.

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Job Requirements

·        Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.

·        Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls including configurations, VPN setup, and security policy management.

·        Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools such as Jamf or Kandji.

·        Proficiency in Microsoft Intune administration (device compliance, app deployment, policy management) and Microsoft Entra (Azure AD) administration (user provisioning, group/role assignments, conditional access).

·        SaaS administration experience with Zoom (user provisioning, AV troubleshooting), Slack (workspace/channel management), and 1Password (vault administration, access control).

·        Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.

·        Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.

·        Proven ability to troubleshoot complex issues and manage systems independently.

·        Experience supporting both local and remote end-users across macOS and Windows platforms.

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Snapshot

Employment Type: Remote

Department: Back office

Work Schedule: 5-day work week, CST

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Employment Code: 8.18.25.B,C

Job Summary

KDCI Outsourcing is looking for an experienced PHP Full Stack Developer to join our growing tech team. This role is ideal for someone who thrives in working across the entire application stack — from designing a responsive user interface to building the powerful systems that run behind the scenes. You will collaborate with designers, project managers, and fellow developers to deliver innovative solutions that help our clients achieve their business goals.

Job Responsibilities

• Build and maintain fast, secure, and user-friendly web applications.
• Work on both the front-end and back-end of applications.
• Design and develop features from planning to coding, testing, and deployment.
• Connect applications to databases, APIs, and cloud services.
• Collaborate with designers to bring concepts to life and with project managers to ensure timely delivery.
• Review code, share best practices, and help improve development processes.

Job Requirements

• 5+ years of experience in web or software development.
• Proficiency in PHP and its frameworks (e.g., Laravel, Symfony, CodeIgniter).
• Proficiency with databases such as MySQL, PostgreSQL, or MongoDB, including database design and optimization.
• Experience with back-end technologies such as Node.js, Django, or similar.
• Experience with version control systems, such as Git.
• Proficiency in HTML, CSS, JavaScript, and modern front-end frameworks like React or Vue.js.
• Knowledge of cloud services such as AWS, Azure, or Google Cloud is a plus.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills and a collaborative mindset.

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Employment Code: 8.18.25.B

_{Job Summary}

KDCI Outsourcing is looking for a detail-oriented PIM Specialist to manage and maintain product data for major retail platforms. In this role, you will ensure SKU accuracy, complete and optimize product information, and coordinate with clients to address missing details. You will be responsible for data onboarding, validation, and auditing, ensuring that product listings meet platform-specific requirements and maintain a high standard of accuracy and consistency.

_{Key Responsibilities}

SKU Onboarding & Management

• Ensure all product information is complete, accurate, and aligned with platform-specific guidelines.
• Upload and manage product images, ensuring correct linking to corresponding SKUs.
• Identify and collect missing product attributes, coordinating with clients to obtain required details.
• Conduct regular data cleanup and item maintenance to maintain accuracy and consistency.

Data Auditing & Validation

• Perform regular product data audits to verify accuracy, completeness, and compliance with platform requirements.
• Maintain data integrity by cross-checking product attributes, descriptions, pricing, and related details.
• Identify discrepancies and take corrective action to resolve data-related issues promptly.

Collaboration & Communication

• Work closely with clients to clarify product specifications and address missing information.
• Maintain and update project trackers with accurate timelines, completion dates, notes, and other details.
• Collaborate with internal teams to ensure smooth onboarding and maintenance processes.

_{Job Requirements}

• Minimum of 2 years of experience working with product management systems for major retailers (e.g., Wayfair, Overstock, Home Depot).
• Strong attention to detail with excellent organizational and time-management skills.
• Familiarity with furniture and home décor product onboarding processes.
• Proficiency in data entry, content management, and product listing optimization.
• Strong communication skills for effective collaboration with clients and internal teams.
• Ability to work independently while meeting deadlines in a fast-paced environment.

Employment Code: 8.13.25.C

Job Summary

KDCI Outsourcing is looking for a detail-oriented and proactive Project Coordinator – Creative Production to manage the end-to-end coordination of marketing and design projects. This role will serve as the central liaison between clients, internal creative teams, and other stakeholders to ensure timely delivery and execution of high-quality creative output. The ideal candidate has a solid grasp of creative workflows and project lifecycles, excellent organizational skills, and a collaborative mindset.

Key Responsibilities

• Coordinate and monitor creative project timelines from planning to final delivery.

• Act as the main point of contact between internal teams, clients, and stakeholders.

• Define project scopes, set timelines, assign resources, and manage priorities.

• Facilitate regular project meetings and communicate status updates effectively.

• Identify risks, troubleshoot issues, and implement solutions to keep projects on track.

• Maintain accurate and organized documentation for each project.

• Ensure deliverables meet quality standards and client expectations.

• Support creative resource planning and help streamline workflow efficiency.

• Provide reporting and feedback on project performance to senior management.

Job Requirements

• Bachelor’s degree in Marketing, Communications, Project Management, or a related field.

• 2–3 years of project coordination experience, ideally within a creative, digital, or production team.

• Familiarity with creative workflows such as graphic design, video editing, and marketing campaigns.

• Proficiency in project management tools (e.g., Asana, Monday.com, Trello, Jira).

• Excellent communication and collaboration skills for cross-functional teamwork.

• Strong organizational and multitasking abilities, especially in deadline-driven environments.

• Detail-oriented with a proactive approach to managing tasks and resolving challenges.

• Able to manage multiple projects simultaneously and adapt to shifting priorities.

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Employment Code: 8.8.25.B

_{Job Overview}

KDCI Outsourcing is hiring a highly organized and customer-focused Luxury Travel Consultant to join our growing travel team supporting a premium concierge client. This role is responsible for handling high-touch travel arrangements—including flights, hotels, and personalized itineraries—using Amadeus GDS. You will serve as a key support for internal account managers and clients, ensuring seamless and professional travel experiences. Weekend and holiday availability is required due to the nature of the role.

_{Job Responsibilities}

• Research, plan, and book personalized travel itineraries (flights, hotels, transportation) using Amadeus GDS, ensuring accuracy, cost-efficiency, and alignment with client preferences.
• Issue, reissue, and manage ticketing tasks while actively monitoring Amadeus GDS queues for timely processing and smooth travel execution.
• Communicate professionally with clients via WhatsApp, email, and phone, providing courteous, discreet, and culturally aware service to high-net-worth individuals.
• Monitor in-trip clients and respond to real-time travel concerns, offering expert support and proactive solutions, especially during weekends and holidays.
• Engage directly with clients to provide expert travel advice and resolve urgent travel needs with professionalism and sensitivity.
• Coordinate with internal teams, suppliers, and concierge partners to ensure accurate bookings, pricing, and fulfillment of complex or high-touch travel requests.
• Build and maintain strong supplier relationships, contributing to the continuous improvement of services and client experience.
• Maintain accurate documentation in the CRM system, support invoicing and payment coordination, and stay up to date on global travel trends and luxury service standards.

_{Job Requirements}

• At least 2 years of experience in luxury travel or concierge services, including personalized bookings such as restaurants or private transfers.
• Proven hands-on experience with Amadeus GDS—must be proficient in booking, ticketing, and handling re-issues.
• Prior experience as an Executive Assistant (EA) is highly valued, especially involving complex travel support.
• Background in internal team support, managing travel logistics on behalf of account managers or executives.
• Excellent communication skills and a professional demeanor across WhatsApp, email, and phone.
• Strong attention to detail in preparing client-ready itineraries and proposals.
• Ability to work independently and manage weekend and holiday shifts with minimal supervision.
• Familiarity with fare rules, rebooking processes, and documentation standards.

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Employment Code: 8.8.25.C

Job Overview
KDCI Outsourcing is looking for a proactive and empathetic Customer Service Representative to support a client in the wellness and lifestyle industry. In this role, you will provide timely, professional, and solution-oriented support via email, ensuring an exceptional customer experience. You will act as the first point of contact for inquiries related to products, orders, returns, and troubleshooting. Your clear communication skills and ability to resolve issues effectively will contribute to upholding the client’s strong reputation for customer care.

Job Responsibilities

• Respond promptly and professionally to customer inquiries via email
• Provide accurate and helpful information about product details, availability, pricing, and usage
• Troubleshoot and resolve service or product issues by identifying root causes and recommending solutions
• Handle order processing tasks, including updates, modifications, and returns
• Escalate unresolved or complex issues to the appropriate internal teams as needed
• Maintain accurate and comprehensive records of all customer interactions, transactions, and feedback
• Follow established communication guidelines and policies to ensure consistency and quality in support
• Collaborate with the client’s Australian-based team to resolve customer concerns efficiently
• Participate in training sessions to stay updated on product knowledge, tools, and internal procedures

Job Requirements

• 2 to 3 years of experience in a customer service role, preferably in eCommerce or direct-to-consumer settings
• Experience in the wellness or health-tech industry
• Background in working with Western clients or global eCommerce brands
• Proficiency in customer support tools such as Re:amaze, Shopify, and Starshipit
• Excellent written communication skills in English
• Strong attention to detail, organization, and analytical thinking
• High level of empathy and the ability to understand and address customer needs effectively
• Ability to multitask and perform under pressure in a fast-paced environment
• Team player with a strong work ethic and commitment to delivering quality service

Employment Code: 07.31.25.B

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