Search Results for "Outsourcing"

Job Overview

The Content Writer will be responsible for creating high-quality web content articles. They will publish client-specific digital content, edit and revise existing web articles, and ensure that their web pages pass the required standards for generating user traffic. Additionally, they must have exceptional written English and the ability to adapt their style and tone to the target audience. This role requires diligent research and study of online trends, a keen eye for detail, a basic understanding of SEO principles, and proficiency with content management systems (CMS).

Responsibilities

• Write high-quality, error-free, original, and engaging content for websites.
• Edit and revise published content articles, ensuring they align with provided guidelines andstyles.
• Employ SEO strategies and principles in your writing.
• Research and fact-check thoroughly to ensure the accuracy and effectiveness of your content.
• Upload and format content in the CMS.
• Enrich published articles and keep them up to date with the latest trends. 
• Collaborate with the Content Manager and other team members to ensure content goals and deadlinesare met.

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Key Deliverables

• Weekly production of 15 high-quality web content articles (350 - 500 words per article).
• Accurate and timely publication of content in the CMS.

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Qualifications

• Bachelor’s Degree in English, Creative Writing, Journalism, Communications, or a related field
• 0 - 3 years of relevant experience in content writing, content creation, SEO, and the like.
• Basic understanding of SEO principles and content optimization techniques.
• Knowledge of CMS platforms and content editing tools.
• Exceptional grammar, research, fact-checking, writing, and editing skills.
• Adaptable writing style for different demographics.
• Excellent written and verbal communication skills.
• Self-motivated and detail-oriented, with strong organizational and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with tools like Asana and Microsoft 365 apps.

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Snapshot

• Employment Type: Remote
• Department: Backoffice 
• Work Schedule: 5-day work week 

Employment Code: 12.3.24.A

Job Overview

We are seeking an experienced and detail-oriented Accounts Payable Specialist to join our team at KDCI Outsourcing. The ideal candidate will play a critical role in ensuring the smooth and efficient processing of accounts payable transactions, maintaining accurate financial records, and supporting our commitment to excellence in financial management.

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Responsibilities

• Manages the data entry of check requests, invoices
• Daily filing and updating of miscellaneous files
• Assists senior AP on check run days, invoice coding to the appropriate ledger accounts when needed
• Assists AP leads with entering/match invoices when needed
• Research, track, resolve accounting or documentation problems and discrepancies
• Maintains effective business relations with vendors
• Other assigned duties by immediate supervisor

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Requirements

• HS Diploma or equivalent required, BS Accountancy degree preferred
• Strong data entry skills for expense reports
• Analytical and Mathematical skills
• Strong background with Accounting and accounts payable process: creating, managing and producing financial records, recording transactions, tracking expenses and income, managing audits.
• Ability to exercise strict confidentiality and strong attention to detail
• Moderate proficiency with MS Word, MS Excel, MS Powerpoint
• Minimum of 1-2 years of continuous Accounting experience
• Background in Accounts Payables is preferred and leasing or other finance industry experience is a plus

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Snapshot

1. Employment Type: Remote‍
2. Department: Back Office‍
3. Work Schedule: 5-day work week, shifting schedule (day, mid, night)

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Employment code: 11.29.24.A

Job Overview

KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management.  

Responsibilities

• Handle chargeback disputes for e-commerce transactions with precision and accuracy.

• Manage the order processing and claims management for wholesale and retail accounts.

• Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.

• Create and maintain detailed records of chargeback cases, claims, and resolutions.

• Collaborate with internal and external stakeholders to ensure timely resolution of disputes.

• Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.

Requirements

• Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).

• Exceptional written and verbal communication skills.

• Strong attention to detail with a keen ability to identify and solve problems.

• Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.

• Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.

• Proven experience with e-commerce chargeback disputes and claims management.

• Demonstrated expertise in handling order processing for wholesale and retail accounts.

• Hands-on experience with Amazon Seller Central (mandatory).

• Familiarity with various e-commerce retailer portals.

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Snapshot

‍Employment Type: Remote
Department: Back Office
Work Schedule: 5-day work week

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Employment Code: 11.13.24.A

Job Overview

The Recruitment Specialist is responsible for identifying, attracting, and hiring top talent for the company. This includes developing and implementing recruiting strategies, sourcing candidates, conducting initial screenings and interviews, and managing the hiring process from start to finish. The Recruitment Specialist will also work closely with hiring managers to understand their needs and develop recruitment plans that align with the company's overall goals and objectives.

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Responsibilities

• Develop and implement recruiting plans and strategies designed to fulfill company staffing needs
• Source and identify potential candidates through various recruitment channels such as job boards, social media, and employee referrals.
• Conduct initial screenings and interviews to assess candidate qualifications and fitness.
• Manage the hiring process from start to finish, including creating job postings, scheduling interviews, and making job offers.
• Own the whole end-to-end recruiting process by embracing new technologies to ensure that the sourcing, recruiting, assessment, offer, onboarding and communication processes run smoothly contributing to a positive candidate experience and employer equity.
• Collaborate with hiring managers and SMEs to determine vacant positions, and discuss the job requirements and specifications.
• Ensure that high priority requisitions are filled in a timely manner with the most qualified candidates.
• Provide regular recruiting status updates to company leadership including performance vs targets, sourcing, recruiting and challenges/issues
• Build and maintain a talent pipeline for future hiring needs.
• Work with the HR department to ensure compliance with all relevant laws and regulations.
• Create offer letters and job contracts
• Perform other Ad hoc duties as assigned.

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Requirements

• Degree in Psychology, HR or any related field is a plus.
• Candidate must have at least 2 to 3 years’ experience in BPO volume and Technical Hiring.
• Possess strong interpersonal and communication skills, fluency in English is essential.
• Must have deep understanding of the organization and its staffing needs.
• Possess strong interpersonal and communication skills, fluency in English is essential.
• Adept at understanding where and how to locate candidates.
• Knowledge of using MS Office is necessary. ATS and other Recruiting tools is a plus.
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information.
• Dependable knows how to prioritize, organized and accurate.
• Must be willing to do the extra mile in handling Saturday and Holiday Recruitment activities.
• Amenable with Hybrid work arrangement and shifting schedule.
• Willing to work in Ortigas Center, Pasig City.

Snapshot

• Employment Type: Hybrid
• Department: Admin
• Work Schedule: 5-day work week, shifting

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Employment Code: 08.22.24.B

Job Overview

KDCI Outsourcing is looking for a driven and detail-oriented Associate Buyer to help source quality closeout and overstock merchandise. The Associate Buyer will play a crucial role in identifying new opportunities, establishing relationships with vendors, and ensuring the timely and efficient sourcing of products. This role requires strong communication skills, a proactive approach, and the ability to work independently in a dynamic environment.

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Responsibilities

• Identify and reach out to companies offering closeout and overstock merchandise.
• Conduct outreach through phone calls and emails to establish and maintain vendor relationships.
• Collaborate with the manager to stay updated on strategies and new initiatives.
• Follow established email and phone call prompts to guide communication with vendors.

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Requirements

• Proficiency in Microsoft Excel and Microsoft Outlook.
• Fluent in English, with excellent written and verbal communication skills.
• Self-motivated with a strong work ethic and ability to perform effectively without constant supervision.
• Dedication to supporting company growth through diligent and proactive work

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Snapshot

Employment Type: Remote‍

Department: Contact Support

Work Schedule: 5-day work week, night shift

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Employment Code: 10.23.24.A

Job Overview

KDCI Outsourcing is seeking an experienced Director for Marketing to join our team. The successful candidate will be responsible for leading the marketing strategy and execution for the company, as well as managing a team of marketing professionals. This individual will work closely with cross-functional teams to develop and execute marketing initiatives that support the company's growth objectives.

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Responsibilities

• Develop and execute marketing strategies that support KDCI Outsourcing's growth objectives.
• Manage a team of marketing professionals and provide guidance on marketing best practices.
• Develop and manage marketing budgets and ensure all activities are within budget.
• Conduct market research and stay up-to-date with industry trends to identify new opportunities for growth.
• Develop and implement digital marketing paid Ad campaigns on Google, Bing, LinkedIn, and other platforms.
• Analyze marketing data and metrics to evaluate the effectiveness of campaigns and adjust strategies as needed.
• Responsible for annual, quarterly and monthly marketing strategy, marketing objectives and campaign-execution planning according to business goals, presented to the Management Team for approval.
• Work closely with cross-functional teams to develop and execute integrated marketing campaigns.
• Develop and manage the company's brand and ensure consistency across all marketing channels.
• Develop and manage content marketing strategies that support lead generation and brand awareness.
• Analyze and report on the effectiveness of marketing campaigns and adjust strategies as needed.

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Requirements

• Bachelor’s degree in marketing or a related field; master’s degree preferred.
• 8+ years of experience in marketing, with at least 5 years in a leadership role.
• Experience in B2B marketing, preferably in the outsourcing industry.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Strong analytical skills and experience using data to inform marketing decisions.
• Excellent communication and interpersonal skills.
• Experience managing a team of marketing professionals.
• Strong knowledge of digital marketing channels and best practices.
• Experience with marketing automation tools, such as Hubspot, Marketo, or Pardot.
• Candidate must be willing to work on a shifting schedule.
• Candidate must be amenable to work on Hybrid set-up.
• Candidate must be willing to work in Ortigas, Pasig for On-site duties.

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Snapshot

• Employment Type: Work 3 days in Ortigas office / 2 days remote
• Department: Marketing & Content Creation
• Work Schedule: 5-day work week, shifting schedule (day, mid, night)

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Employment Code: 10.28.24.B

Job Overview

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs.

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Responsibilities

• Executing all visual design stages from concept to finalization
• Planning of site design with clear regard to functionality and user experience
• Developing site content and graphics by coordinating with other members of the creative team
• Maintaining site appearance by developing and enforcing content and display standards
• Must be able to find creative solutions to project briefs
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive

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Requirements

• At least 4 years experience as a Web and Graphic Designer or equivalent
• Strong portfolio of work demonstrating web design and graphic design skills
• In-depth knowledge of web, graphic, and print design processes
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools
• Experience in creating wireframes, storyboards, user, and process flows
• Must be adept in website planning and UI design
• Must have a keen eye for visual details and has aesthetic skills
• Strong English communication skills, both verbal and written

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Snapshot

Employment Type: Remote

Department: Creatives

Work Schedule: 5-day work week

Employment Code: 07.17.24.A

Job Overview 

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs. 

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Responsibilities 

• Executing all visual design stages from concept to finalization 
• Planning of site design with clear regard to functionality and user experience 
• Developing site content and graphics by coordinating with other members of the creative team 
• Maintaining site appearance by developing and enforcing content and display standards 
• Must be able to find creative solutions to project briefs 
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards 
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive 

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Requirements 

• At least 1 year experience as a Web and Graphic Designer or equivalent 
• Strong portfolio of work demonstrating web design and graphic design skills 
• In-depth knowledge of web, graphic, and print design processes 
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools 
• Experience in creating wireframes, storyboards, user, and process flows 
• Must be adept in website planning and UI design 
• Must have a keen eye for visual details and has aesthetic skills 
• Strong English communication skills, both verbal and written 

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Snapshot 

  Employment Type: Remote

  Department: Creatives 

  Work Schedule: 5-day work week

Employment Code: 07.17.24.A

Job Overview

We are looking for a dynamic and results-driven Business Development Manager to spearhead our expansion efforts, specifically targeting SMEs in need of app and web development services. The ideal candidate will have a proven track record in sales and business development, with a focus on the tech and outsourcing industries. This role will involve identifying new business opportunities, cultivating strong client relationships, and crafting strategies to accelerate revenue growth.

Earn a competitive salary plus commission as you drive growth and lead your team to success!

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Responsibilities

• Mentor and Manage a High-Performing SDR Team: Lead, mentor, and manage a team of Sales Development Representatives (SDRs) to ensure they meet and exceed performance targets.

• Identify New Business Opportunities: Research and identify potential clients and markets where our outsourcing services can add value focusing on SMEs that require app and/or web development.  

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients to understand their needs and ensure satisfaction with our services.

• Develop and Execute Business Strategies: Create and implement effective business development strategies to meet revenue and growth targets.

• Sales Presentations and Proposals: Prepare and deliver persuasive presentations and proposals that clearly communicate the benefits of our services.

• Market Research and Analysis: Conduct thorough market research to stay informed about industry trends, competitor activities, and potential business opportunities.

• Negotiation and Closing: Lead negotiations and close deals with new clients, ensuring favorable terms for both parties.

• Collaborate with Internal Teams: Work closely with the marketing, operations, and leadership teams to develop and execute effective outreach strategies and ensure a seamless handoff of qualified leads.

• Performance Tracking: Monitor and report on key performance indicators (KPIs) related to business development, such as client acquisition, revenue growth, and market share expansion.

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Qualifications

• 5+ years of experience in business development, sales, or account management, preferably in the outsourcing, BPO, or IT services industries.

• Bachelor’s degree in business, marketing, or a related field is preferred.

• Proven track record of success in driving business growth and achieving sales targets.

• Strong understanding of the outsourcing and BPO industry.

• Excellent communication, negotiation, and relationship-building skills.

• Strategic thinking and the ability to develop and execute comprehensive business plans.

• Proficiency in CRM software and sales tools.

• Strong analytical skills for market research and performance tracking.

• Results-driven with a strong desire to achieve and exceed targets.

• Adaptable and comfortable working in a fast-paced, dynamic environment.

• Self-motivated with a proactive approach to business development.

• Collaborative team player with strong leadership qualities.

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Snapshot

Employment Type:  Hybrid  

Department: Sales & Marketing‍

Work Schedule: 5-day work week

Employment Code: 08.13.24.B

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Job Overview: 
The Accountant at KDCI Outsourcing plays a pivotal role in supporting our financial integrity and operational efficiency. Reporting to the Director of Finance, this role is responsible for managing core accounting functions with a primary focus on accounts payable, financial reporting, and general ledger management. The ideal candidate will be highly detail-oriented, skilled in QuickBooks Online, and able to ensure compliance with company policies and accounting standards. This role requires strong analytical abilities to provide accurate financial insights that support data-driven decisions. 

Responsibilities: 

Accounts Payable Management: 

• Oversee all aspects of accounts payable, including processing vendor invoices, verifying purchase orders, and ensuring timely payments. 
• Manage the monthly eCommerce payments process, maintaining precise records and facilitating clear communication with vendors through email and other channels. 

Journal Entries & Bank Reconciliation: 

• Perform regular reconciliations of bank accounts to ensure accuracy. 
• Record journal entries in QuickBooks Online, ensuring entries are documented, verified, and compliant with accounting principles. 

Financial Data Entry: 

• Ensure the accurate and timely input of financial data into QuickBooks Online and other accounting systems. 
• Maintain proper documentation and verification procedures to safeguard data accuracy. 

Balance Sheet Management: 

• Conduct monthly and ad hoc balance sheet reconciliations with a focus on maintaining up-to-date inventory records. 
• Identify and resolve any discrepancies and ensure alignment with the company’s financial policies. 

Financial Reporting & Analysis: 

• Generate monthly financial reports, conduct variance analysis, and provide insights to support business decisions. 
• Assisting, preparing ad hoc reports, responding to internal data requests, and analyzing financial data to support cross-functional initiatives. 

Month-End Close Process: 

• Lead month-end close activities, ensuring that all financial data is verified, reconciled, and recorded within established timelines. 
• Support the Director of Finance in reviewing financial statements, identifying trends, and ensuring accuracy across all records. 

Requirements:

• Graduate of BS Accountancy, Finance, Business or other related courses 
• At least 2-3 years of experience in the different facets of Accounting and Finance including but not limited to payables, receivables, disbursements, collections, and financial analysis 
• Strong relationship-building and communication skills 
• Excellent command of the English Language (both written and verbal) 
• Familiarity with various Accounting Software like QuickBooks is a must. 
• Ability to work around new tools and processes is an advantage 

Snapshot

Employment Type: Remote

Department: BackOffice

Work Schedule: 5-daywork week

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Employment Code: 11.6.24.A