Job Summary:
KDCI Outsourcing is looking for a highly skilled and versatile Systems and Network Engineer to support our client, in managing and maintaining their network and systems infrastructure. This role is responsible for overseeing day-to-day operations including monitoring, incident response, server and network device management, and fulfillment of service requests. The ideal candidate will demonstrate expertise across network operations, server administration, cloud platforms, and user management—ensuring optimal system performance, security compliance, and prompt resolution of technical issues.
Responsibilities:
Monitoring & Incident Response
· Monitor client network, servers, Nutanix environment, and cloud infrastructure via Zabbix and other tools.
· Perform initial triage of network incidents and escalate to client’s Network Support team through approved channels (email, Slack, ITSM).
· Provide L1–L3 support for server, Nutanix, AWS, storage, and related systems.
· Escalation support for HQIT resources.
Server & Network Administration
· Commission/decommission servers, appliances, network devices as per client leadership guidance.
· Manage server configurations (CPU, RAM, Disk, GPO updates) and perform OVA installations.
· Resolve RDP and various remote connectivity protocol issues, conduct server log analysis, and perform root cause analysis (RCA).
· Troubleshooting and IAS log analysis for RADIUS and NPS issues
· NPS Policy administration and auditing
· Monthly patching and upgrades for Nutanix, AWS, and server environments.
· Address and resolve issues from penetration tests related to server infrastructure.
User & Security Management
· Manage Domain Users, Service Accounts, and Security Groups.
· Handle user access requests and troubleshoot access issues.
Infrastructure Management
· Manage ~128 server instances, 16 Nutanix services, and monitor 60 network devices.
· Monthly patching for key services (Radius, PowerBI, Alteryx, UIPath, SMTP, OKTA, Domain Controllers, etc.).
· Administer Active Directory, DNS, DHCP (Infoblox planned), SMTP, and Revit Licensing Servers.
· Manage ESXi and Nutanix clusters (hardware/software).
Wi-Fi Device Administration
· Perform configuration and patches to Ruckus, Juniper Mist, and Cisco Wi-Fi devices following the client’s change management process.
Documentation & Reporting
· Maintain system documentation and process guides.
· Monitor and manage ticket queues; update and resolve tickets per SLA.
· Provide quarterly effort utilization reports and participate in scope reviews.
Requirements:
· 5+ years of experience in Systems and Network Engineering.
· Proficiency with monitoring tools (Zabbix),Nutanix, AWS, Active Directory, and network device management.
· Experience with Ruckus, Juniper Mist, and CiscoWi-Fi device configuration and patching.
· Familiarity with ITSM tools, Slack, and standardescalation protocols.
· Strong troubleshooting skills, attention todetail, and ability to work independently.
· Willingness to work in a flexible, 24/7 support environment.
· Excellent documentation, communication, and coordination skills.
Snapshot
Employment Type: Hybrid
Department : Back Office
Work Schedule: 5-day work week
Employment Code: 4.15.25.B
Job Summary:
KDCI Outsourcing is seeking a meticulous and detail-oriented Transaction Reconciliation Specialist to join our dynamic Incentive team. As a key player in our Incentive Team, the successful candidate will be responsible for ensuring the accuracy and integrity of transactions through meticulous reconciliation processes. The ideal candidate will possess a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced and collaborative environment.
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Requirements:
Snapshot:
Employment Code: 4.14.25.B
Job Overview:
KDCI Outsourcing is seeking a highly skilled and results-oriented Operations Manager – Creative Services to join our dynamic team. This role is essential in ensuring the efficient operation of our creative teams, including design, graphics, video editing, and other creative services. The ideal candidate will have proven leadership experience, a solid understanding of creative processes, and the ability to drive project success while fostering strong collaboration with internal teams and clients.
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Requirements:
Preferred Qualifications:
Snapshot
Employment Type: Hybrid
Department: Creative Services
Work Schedule: 5-day work week, Night Shift
Employment Code: 4.10.25.B
Job Overview:
KDCI Outsourcing is looking for a creative and detail-oriented Copywriter to craft compelling, on-brand content that drives engagement and supports our marketing objectives. This role requires a passion for storytelling, a flair for persuasive writing, and a solid understanding of digital content strategy. You'll be responsible for producing high-quality copy across a wide range of platforms—including websites, social media, email campaigns, blogs, and digital advertisements.
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Snapshot
Employment Type: Hybrid
Department: Back Office
Work Schedule: 5-day work week, Night shift
Employment Code: 4.8.25.B,C
Job Summary:
KDCI Outsourcing is looking for a detail-oriented and tech-savvy Email Support Contractor to join our team in supporting our client partner, a leading name in the digital advertising and publishing space. In this role, you will be responsible for providing efficient and accurate email-based customer support, primarily during night shifts. You will manage a variety of support cases, ensuring they are resolved promptly and in line with service level agreements (SLAs). The ideal candidate is a proactive problem-solver with strong communication skills, a keen eye for detail, and familiarity with AI-powered tools and CRM platforms.
Responsibilities:
· Process and respond to all assigned support tickets within 1 business day
· Accurately identify accounts and complete required field values
· Resolve or quick-close applicable cases
· Identify and merge duplicate tickets
· Dismiss spam or invalid cases appropriately
· Request additional information from clients when needed to resolve issues
· Maintain high-quality communication and case handling aligned with client standards
Requirements
· Excellent written and verbal English communication skills
· At least 1 year of experience in email-based customer support, preferably for US-based clients
· Familiarity with AI tools or solutions is a plus
· Strong analytical thinking and problem-solving capabilities
· Experience using CRM systems, ticketing platforms, or support dashboards
· Ability to work independently, especially during night shifts or non-standard hours
· High attention to detail and commitment to following structured workflows
· Tech-savvy and comfortable navigating a variety of digital tools and platforms
· Strong organizational skills and ability to manage tasks with efficiency and consistency
· Must have a stable internet connection and a quiet, distraction-free work environment
Snapshot
Employment Type: Hybrid
Department: Contact Support
Work Schedule: 5-day work week, Night Shift
Employment Code: 4.8.25.B,C
Job Summary:
KDCI Outsourcing is looking for a creative and data-driven E-commerce Marketing Assistant to join our growing team. This role is ideal for a detail-oriented individual with a passion for ecommerce, digital marketing, and optimizing the customer journey to drive sales—particularly on platforms like Amazon. As an E-commerce Marketing Assistant, you’ll play a vital role in crafting compelling content, executing digital campaigns, and analyzing performance metrics to support marketing initiatives. Your contributions will directly impact on customer engagement, conversion rates, and overall brand visibility in a highly competitive ecommerce environment.
Responsibilities:
· Develop engaging content across ecommerce platforms, including Amazon product listings, blog posts, email campaigns, and social media.
· Optimize product titles, descriptions, and backend keywords using SEO best practices to enhance search visibility and sales performance.
· Assist in planning and executing ecommerce promotions, A/B testing, and content experiments to improve conversion rates.
· Monitor and analyze performance using Google Analytics 4 (GA4), Google Search Console, and ecommerce analytics tools to identify trends and actionable insights.
· Collaborate with cross-functional teams (creative, operations, and sales) to ensure cohesive branding and seamless customer experiences.
· Provide regular reports on campaign performance and suggest optimizations based on data-driven insights.
· Stay up-to-date with industry trends, Amazon policies, and emerging ecommerce strategies to maintain competitiveness.
Requirements
· Education: Bachelor’s degree in marketing, Communications, Business Administration, or a related field is preferred, but not required.
· Experience Level: 2–4 years of experience in digital marketing, ecommerce, or content creation (preferably with exposure to Amazon or similar marketplaces).
· Strong written communication skills with a focus on persuasive and brand-aligned content.
· Basic knowledge of SEO, keyword research, and content optimization.
· Familiarity with ecommerce tools and platforms, such as Amazon Seller Central.
· Working knowledge of Google Analytics 4 (GA4) and Google Search Console.
· Analytical mindset with the ability to interpret data and make informed decisions.
· Creative, proactive, and eager to test new ideas and strategies.
· Team player with a collaborative spirit and strong attention to detail.
Snapshot
Employment Type: Hybrid
Department: Back Office
Work Schedule: 5-day work week, Night Shift
Employment Code: 4.8.25.B,C
KDCI Outsourcing is seeking a highly motivated and results-driven Business Development Representative (BDR) to join our growing team. This role plays a crucial part in identifying new business opportunities, engaging potential clients, and driving revenue growth. The ideal candidate is a proactive communicator with strong sales acumen, persistence, and a strategic approach to lead generation.
Responsibilities
Snapshot
Employment Type: Hybrid
Department: Sales / Business Development
Work Schedule: 5-day work week, Night Shift
Employment Code: 4.3.25.B
Job Overview
We are seeking a talented Print Designer to join our creative team. The ideal candidate has a keen eye for design, strong technical skills in print production, and the ability to create visually engaging materials that align with brand guidelines. This role involves designing various print assets, ensuring production quality, and collaborating with internal teams and print vendors.
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Job requirements
Snapshot
Employment Code: 3.3.25.B
Job Overview
We are seeking an experienced Executive Assistant to provide comprehensive support to our C-level executives within the BPO industry. The ideal candidate will possess exceptional organizational skills, strong problem-solving abilities, and excellent written communication. This role demands a proactive individual capable of managing diverse tasks in a dynamic environment.
Responsibilities
Requirements
Snapshot
Employment Code: 3.11.25.B
Job Overview
We are seeking a highly organized and detail-oriented Project Manager for Creatives to oversee and coordinate all aspects of creative projects from initiation to completion. In this role, you will collaborate with designers, writers, developers, and other stakeholders to ensure projects are delivered on time, within scope, and at the highest quality standards. The ideal candidate possesses a deep understanding of creative workflows, strong leadership skills, and the ability to manage multiple projects in a fast-paced environment.
Responsibilities
Requirements
Snapshot
Employment Code: 3.3.25.B