Search Results for "Outsourcing"

We are looking for a creative and versatile Web and Graphic Designer to support our branding and lead generation efforts across multiple platforms. This role requires a strong background in B2B marketing, social media content creation, video/photo editing, and experience in designing websites, email, and campaign assets. The ideal candidate is highly collaborative, detail-oriented, and stays current with trends in design and AI tools.

‍

Responsibilities:

• Design and produce social media content for LinkedIn, Meta (Facebook and Instagram), TikTok, and other platforms, ensuring alignment with brand voice and strategy

• Edit and produce short-form videos and visuals for marketing campaigns
• Create wireframes and mockups for landing pages, campaign assets, and content-driven materials
• Utilize generative AI tools to enhance creative production and asset development
• Collaborate with marketing and content teams to support B2B marketing strategies
• Support email marketing and campaign design needs, ensuring responsiveness and clarity across devices
• Stay up to date with social, design, and AI trends to continuously improve creative output

Requirements:

• Proven experience in B2B marketing design
• Experience in creating wireframes and mockups for landing pages or campaign visuals
• Strong portfolio of social media content and video/photo editing work
• Proficiency in tools such as Figma, Adobe Creative Suite (Photoshop, Illustrator, Premiere, After Effects), Canva
• Familiarity with generative AI tools (e.g., Midjourney, Firefly, etc.)

Nice to Have:

• Background in working with performance marketing or growth teams
• Experience optimizing content based on analytics and engagement metrics
• Bonus: Experience with email marketing tools (e.g., Mailchimp, HubSpot)

‍

Snapshot

Employment Type: Hybrid

Department: Marketing

Work Schedule: 5-day work week, Day Shift

‍

Employment Code: 5.18.25.B,C

‍

Job Overview:

KDCI Outsourcing seeks a detail-oriented Design QA Specialist to ensure the quality of our design outputs. This role requires a keen eye for detail and strong collaboration skills to work with design teams and clients, ensuring high-quality visuals for branding and marketing.

Responsibilities:

• Review design materials for brand compliance and project requirements.

• Provide constructive feedback on design elements.

• Collaborate with designers, project managers, and clients to meet project goals.

• Identify and resolve design inconsistencies with the team.

• Stay updated on design trends and technologies.

• Enhance design QA processes and maintain documentation.

Requirements:

• Bachelor's in Graphic Design, Visual Communication, or a related field.

• 2-3 years of experience in design QA or graphic design, proficient in Adobe Creative Suite.

• Strong understanding of design principles, including typography and color theory.

• Excellent analytical skills for identifying inconsistencies.

• Strong written and verbal communication skills for effective collaboration.

• Excellent organizational skills to manage multiple projects in a fast-paced environment.

‍

Snapshot

1. Employment Type: Remote

2. Department: Design & Multimedia

3. Work Schedule: 5-day work week, shifting schedule (day, mid, night)

‍

Employment Code: 4.24.25.A

Job Overview:

KDCI Outsourcing is in search of a dynamic Multimedia Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating videos and other multimedia solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern video editing and animation technologies, ensuring the impeccable execution and delivery of top-tier designs.

Responsibilities

• Executing all visual design stages from concept to finalization.

• Produce, edit, and finalize video content, including storyboarding and incorporating audio.

• Develop animations and motion graphics for various platforms.

• Must be able to find creative solutions to project briefs.

• Produce multimedia content for marketing campaigns, social media, and presentations.

• Stay up to date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive.

‍

Requirements:

• At least 2-4 years' experience as a Web & Graphic Designer or equivalent

• Strong portfolio of work or samples demonstrating web design and graphic design skills

• Intermediate knowledge of web, graphic, and print design processes

• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools

• Strong English communication skills, both verbal and written

Preferred Industry:

• Advertising

• Media

‍

‍

Snapshot

Employment Type: Remote
Department: Creatives
Work Schedule: 5-day work week, night shift

‍

Employment Code: 4.24.25.C

Job Overview:

We are seeking a Senior Graphic Designer to lead creative projects across digital and print platforms. The ideal candidate has strong visual design skills, experience managing end-to-end workflows, and the ability to collaborate directly with clients and internal teams. This role also involves mentoring junior designers and contributing to strategic design initiatives. Experience in the real estate industry is a plus.

Responsibilities:

• Oversee multimedia projects from concept to completion, ensuring timely delivery and adherence to quality standards.

• Establish and communicate a clear creative vision for projects, aligning with client and organizational goals.

• Must be able to find creative solutions to project briefs

• Stay up to date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive

• Able to communicate directly with client stakeholders to ensure seamless feedback and interaction

• Contribute to strategic planning for design initiatives, aligning with broader marketing and organizational objectives.

• Coach and mentor junior designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards

Requirements:

• At least 5+ years' experience as a Web & Graphic Designer or equivalent

• Strong portfolio of work or samples demonstrating web design and graphic design skills

• Intermediate knowledge of web, graphic, and print design processes

• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools

• Excellent verbal and written communication skills to articulate ideas and collaborate with teams and clients.

• Familiarity with project management tools and methodologies to manage timelines and deliverables.

Snapshot:

Work Set Up: Remote

Employment Type: Full-Time

Department: Creatives

‍

Employment Code: 4.24.25.C

‍

Job Overview:
We are looking for a relationship-driven and results-oriented Partnership Development Specialist to join our dynamic team.

In this role, you will handle warm inbound leads generated through our marketing and sales channels. You will be the first point of contact for potential clients—scheduling and leading discovery calls, identifying their unique needs, presenting tailored BPO solutions, and guiding them through to contract signing. Your work will directly contribute to our growth by creating long-term, value-driven partnerships.

Responsibilities:

• Respond promptly and professionally to inbound sales inquiries and warm leads
• Conduct discovery calls to understand client needs and provide relevant service recommendations
• Engage prospects via email, phone, and virtual meetings to understand their business goals
• Clearly and consultatively present KDCI’s BPO service offerings
• Develop customized proposals and presentations based on specific client requirements
• Manage the full sales process from inquiry to contract signing and ensure a smooth transition to the onboarding and operations team
• Build and maintain strong relationships with potential and current clients, acting as a trusted advisor throughout the sales cycle
• Collaborate closely with the marketing and client success teams to ensure consistent client experience and brand messaging
• Keep CRM systems and internal tools updated with all lead activities, pipeline stages, and next steps

Requirements:

• Minimum of 2 years of experience in sales, account management, or client engagement—preferably in the BPO or outsourcing industry
• Excellent verbal and written communication skills with a strong ability to build rapport and trust
• Skilled at identifying client pain points and proposing effective service-based solutions
• Experience presenting to small and mid-sized business clients in a virtual setting
• Organized, detail-oriented, and capable of managing multiple leads and follow-ups
• Proficient in CRM platforms (e.g., HubSpot, Salesforce) and communication tools (e.g., Zoom, Slack, email marketing platforms)

Preferred Qualifications:

• Experience in professional services, outsourcing, or customer support solutions
• Familiarity working with international clients, particularly in the U.S., Canada, Australia, or Europe
• Knowledge of service-level agreements (SLAs), contracts, and B2B sales cycles

‍

Employment Code: 4.23.25

Job Overview:
We are looking for a highly motivated and results-driven Client Acquisition Specialist to join our growing Business Process Outsourcing (BPO) team.

The ideal candidate will be responsible for identifying and engaging prospective clients through various outbound channels, delivering tailored presentations, and closing new business opportunities. This role is key to expanding our client base and driving overall company growth. If you have a passion for sales, excellent communication skills, and the ability to work independently, we encourage you to apply.

Responsibilities:

• Conduct outbound prospecting to identify potential clients through channels such as cold outreach, LinkedIn, and email campaigns
• Initiate contact and build strong relationships with key decision-makers to generate interest in KDCI's BPO services
• Customize presentations and proposals that align with client requirements and industry needs
• Lead discovery calls to understand client pain points and provide tailored service solutions
• Deliver compelling sales pitches that effectively communicate the value and capabilities of our services
• Manage sales negotiations and close deals to acquire new business
• Track outreach efforts, leads, and sales activities accurately using CRM tools
• Collaborate with internal teams to ensure a seamless client onboarding experience
• Monitor market trends, competitor activity, and industry developments to enhance prospecting strategies

Requirements:

• Minimum of 2 years experience in outbound sales, business development, or lead generation, preferably in the BPO or professional services industry
• Proven track record in full-cycle sales, from prospecting to closing deals
• Strong verbal and written communication skills
• Self-driven, target-oriented, and able to work independently with minimal supervision
• Comfortable conducting cold outreach and virtual presentations
• Proficient in CRM and sales platforms (e.g., HubSpot, Salesforce, LinkedIn Sales Navigator) and communication tools (e.g., Zoom, Slack, email platforms)

Preferred Qualifications:

• Experience in selling outsourcing solutions such as customer service, back-office support, finance, or eCommerce services
• Familiarity with international markets including the U.S., Canada, Australia, or Europe
• Ability to tailor proposals and adapt messaging based on client industry and needs

‍

Employment Code: 4.23.25.B

Job Summary:

KDCI Outsourcing is growing rapidly, and we're on the lookout for a detail-oriented and highly motivated Order Management Specialist to join our team. This role is ideal for someone with excellent customer service skills, a knack for problem-solving, and the ability to manage multiple tasks in a fast-paced environment. As an Order Management Specialist, you will oversee the complete order lifecycle—from initial order entry to final delivery. You'll serve as a central point of contact between customers, sales, inventory, and logistics teams, ensuring every order is processed accurately and efficiently. Your mission is to deliver exceptional customer experiences through timely, reliable, and high-quality service.

Responsibilities:

• Manage the end-to-end order-to-cash process, working with customers, distributors, and internal stakeholders.
• Handle a range of order types varying in size and complexity, resolving issues promptly while keeping all parties informed.
• Oversee order entry, processing, invoicing, and return merchandise authorization (RMA).
• Deliver exceptional customer service through proactive updates, issue resolution, and accurate tracking information.
• Collaborate with internal teams to forecast inventory needs and meet delivery deadlines for assigned accounts.
• Coordinate with external partners to ensure proper order fulfillment, including delivery instructions and pricing accuracy.
• Maintain and distribute daily and weekly order status reports to align all stakeholders.
• Support ad-hoc administrative tasks and other duties as needed.

Requirements:

• At least 1 year of experience in a customer service role.
• 1–2 years of accounting or data management experience is a plus.
• Prior experience handling customer queries via chat or email is advantageous.
• Background in eCommerce, online retail, or catalog retail is a plus but not required.
• Experience supporting B2B customers is an advantage.
• Proficient in Microsoft Excel and other Microsoft Office tools.
• Familiarity with eCommerce platforms and order management tools is preferred.
• Experience with NetSuite and Salesforce is a strong advantage.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and able to prioritize effectively.
• Comfortable working independently in a fast-paced environment.

Snapshot:

1. Employment Type: Hybrid - Work 3 days in Ortigas office / 2 days remote
2. Department: Back office
3. Work Schedule: 5-day work week, 8 AM to 5 PM EST

‍

Employment Code: 4.23.25.B

Job Overview:
KDCI Outsourcing is seeking a highly skilled and results-oriented Operations Manager – Creative Services to join our dynamic team. This role is essential in ensuring the efficient operation of our creative teams, including design, graphics, video editing, and other creative services. The ideal candidate will have proven leadership experience, a solid understanding of creative processes, and the ability to drive project success while fostering strong collaboration with internal teams and clients.

Responsibilities:

• Lead and manage daily operations for creative teams, ensuring effective workflow and high-performance standards.
• Oversee project timelines, budgets, and quality control to ensure client expectations are met with the highest standards of excellence.
• Collaborate with account managers and team leads to ensure seamless execution of creative projects.
• Maintain direct communication with clients when necessary, providing updates and handling escalations.
• Identify areas for process improvement and implement optimized workflows to enhance team productivity.
• Monitor and track team performance using KPIs, providing reports to senior management on project status and team health.
• Mentor and guide team leaders to develop their leadership and collaboration skills.
• Act as an escalation point for high-priority project concerns and ensure timely resolution.

Requirements:

• Bachelor’s degree in Business Management, Communications, Multimedia Arts, IT, or a related field.
• 3–5 years of leadership or operations management experience, ideally within creative services, IT service delivery, or project-based operations.
• Strong team leadership, client-facing communication, and stakeholder management skills.
• Experience with cross-functional project management and a track record of improving operational processes.
• Analytical and reporting skills, with the ability to monitor KPIs and provide actionable insights.
• Familiarity with creative tools (Adobe Creative Suite) and a solid understanding of design, video editing, or content production is a plus.

Preferred Qualifications:

• Experience working with international clients and in outsourcing or BPO environments.
• Knowledge of productivity tools such as Jira, Trello, or Monday.com.
• Understanding of service delivery standards (ITIL, Lean Six Sigma) is a plus.
• Ability to mentor and contribute to leadership development initiatives within the team.

Snapshot

Employment Type: Hybrid

Department: Creative Services

Work Schedule: 5-day work week, Night Shift

‍

Employment Code: 4.10.25.B

‍

Job Overview:

KDCI Outsourcing is looking for a creative and detail-oriented Copywriter to craft compelling, on-brand content that drives engagement and supports our marketing objectives. This role requires a passion for storytelling, a flair for persuasive writing, and a solid understanding of digital content strategy. You'll be responsible for producing high-quality copy across a wide range of platforms—including websites, social media, email campaigns, blogs, and digital advertisements.

Responsibilities:

• Create, edit, and proofread clear, concise, and engaging copy for both digital and print platforms, including websites, email campaigns, social media, blogs, and advertising materials.
• Develop persuasive content that aligns with brand tone, messaging guidelines, and campaign objectives.
• Conduct thorough research to understand target audiences, market trends, and competitor positioning.
• Write SEO-optimized content to drive organic traffic and improve user engagement.
• Tailor messaging to suit different platforms, audience segments, and marketing goals.
• Collaborate with cross-functional teams—including design, product, and marketing—to brainstorm concepts and execute campaigns.
• Stay current with industry trends, digital marketing best practices, and evolving content strategies.

Requirements:

• Education: Bachelor’s degree in Marketing, Communications, Journalism, English, or a related field (preferred but not required).
• Proven experience in copywriting or content creation, preferably in a digital marketing or agency setting.
• Exceptional writing, editing, and proofreading skills, with a strong attention to detail.
• Ability to create engaging content tailored for different audiences and platforms.
• Solid understanding of SEO principles and digital marketing trends.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong interpersonal and communication skills with a collaborative mindset.

‍

Snapshot

Employment Type: Hybrid

Department: Back Office

Work Schedule: 5-day work week, Night shift

‍

Employment Code: 4.8.25.B,C

Job Summary:

KDCI Outsourcing is looking for a creative and data-driven E-commerce Marketing Assistant to join our growing team. This role is ideal for a detail-oriented individual with a passion for ecommerce, digital marketing, and optimizing the customer journey to drive sales—particularly on platforms like Amazon. As an E-commerce Marketing Assistant, you’ll play a vital role in crafting compelling content, executing digital campaigns, and analyzing performance metrics to support marketing initiatives. Your contributions will directly impact on customer engagement, conversion rates, and overall brand visibility in a highly competitive ecommerce environment.

Responsibilities:

· Develop engaging content across ecommerce platforms, including Amazon product listings, blog posts, email campaigns, and social media.

· Optimize product titles, descriptions, and backend keywords using SEO best practices to enhance search visibility and sales performance.

· Assist in planning and executing ecommerce promotions, A/B testing, and content experiments to improve conversion rates.

· Monitor and analyze performance using Google Analytics 4 (GA4), Google Search Console, and ecommerce analytics tools to identify trends and actionable insights.

· Collaborate with cross-functional teams (creative, operations, and sales) to ensure cohesive branding and seamless customer experiences.

· Provide regular reports on campaign performance and suggest optimizations based on data-driven insights.

· Stay up-to-date with industry trends, Amazon policies, and emerging ecommerce strategies to maintain competitiveness.

‍

Requirements

· Education: Bachelor’s degree in marketing, Communications, Business Administration, or a related field is preferred, but not required.

· Experience Level: 2–4 years of experience in digital marketing, ecommerce, or content creation (preferably with exposure to Amazon or similar marketplaces).

· Strong written communication skills with a focus on persuasive and brand-aligned content.

· Basic knowledge of SEO, keyword research, and content optimization.

· Familiarity with ecommerce tools and platforms, such as Amazon Seller Central.

· Working knowledge of Google Analytics 4 (GA4) and Google Search Console.

· Analytical mindset with the ability to interpret data and make informed decisions.

· Creative, proactive, and eager to test new ideas and strategies.

· Team player with a collaborative spirit and strong attention to detail.

‍

Snapshot

Employment Type: Hybrid

Department: Back Office

Work Schedule: 5-day work week, Night Shift

‍

Employment Code: 4.8.25.B,C