Search Results for "Outsourcing"

Job Summary:
KDCI Outsourcing is looking for a highly skilled and versatile Systems and Network Engineer to support our client, in managing and maintaining their network and systems infrastructure. This role is responsible for overseeing day-to-day operations including monitoring, incident response, server and network device management, and fulfillment of service requests. The ideal candidate will demonstrate expertise across network operations, server administration, cloud platforms, and user management—ensuring optimal system performance, security compliance, and prompt resolution of technical issues.

Responsibilities:

Monitoring & Incident Response

·        Monitor client network, servers, Nutanix environment, and cloud infrastructure via Zabbix and other tools.

·        Perform initial triage of network incidents and escalate to client’s Network Support team through approved channels (email, Slack, ITSM).

·        Provide L1–L3 support for server, Nutanix, AWS, storage, and related systems.

·        Escalation support for HQIT resources.

Server & Network Administration

·        Commission/decommission servers, appliances, network devices as per client leadership guidance.

·        Manage server configurations (CPU, RAM, Disk, GPO updates) and perform OVA installations.

·        Resolve RDP and various remote connectivity protocol issues, conduct server log analysis, and perform root cause analysis (RCA).

·        Troubleshooting and IAS log analysis for RADIUS and NPS issues

·        NPS Policy administration and auditing

·        Monthly patching and upgrades for Nutanix, AWS, and server environments.

·        Address and resolve issues from penetration tests related to server infrastructure.

User & Security Management

·        Manage Domain Users, Service Accounts, and Security Groups.

·        Handle user access requests and troubleshoot access issues.

Infrastructure Management

·        Manage ~128 server instances, 16 Nutanix services, and monitor 60 network devices.

·        Monthly patching for key services (Radius, PowerBI, Alteryx, UIPath, SMTP, OKTA, Domain Controllers, etc.).

·        Administer Active Directory, DNS, DHCP (Infoblox planned), SMTP, and Revit Licensing Servers.

·        Manage ESXi and Nutanix clusters (hardware/software).

Wi-Fi Device Administration

·        Perform configuration and patches to Ruckus, Juniper Mist, and Cisco Wi-Fi devices following the client’s change management process.

Documentation & Reporting

·        Maintain system documentation and process guides.

·        Monitor and manage ticket queues; update and resolve tickets per SLA.

·        Provide quarterly effort utilization reports and participate in scope reviews.

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Requirements:

·      5+ years of experience in Systems and Network Engineering.

·      Proficiency with monitoring tools (Zabbix),Nutanix, AWS, Active Directory, and network device management.

·      Experience with Ruckus, Juniper Mist, and CiscoWi-Fi device configuration and patching.

·      Familiarity with ITSM tools, Slack, and standardescalation protocols.

·      Strong troubleshooting skills, attention todetail, and ability to work independently.

·      Willingness to work in a flexible, 24/7 support environment.

·      Excellent documentation, communication, and coordination skills.

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Snapshot

Employment Type: Hybrid

Department : Back Office

Work Schedule: 5-day work week

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Employment Code: 4.15.25.B

‍Job Summary:  

KDCI Outsourcing is seeking a meticulous and detail-oriented Transaction Reconciliation Specialist to join our dynamic Incentive team. As a key player in our Incentive Team, the successful candidate will be responsible for ensuring the accuracy and integrity of transactions through meticulous reconciliation processes. The ideal candidate will possess a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced and collaborative environment.

Responsibilities:

• Reconcile transactions from vendors and affiliates against internal records for accuracy and completeness.

• Identify, investigate, and rectify discrepancies in transaction data in a timely manner.

• Utilize analytical tools to identify patterns, trends, and potential discrepancies in financial data.

• Perform in-depth analysis of financial statements to ensure accuracy and compliance with regulatory standards.

• Collaborate with finance and affiliate teams to refine transaction processing and reconciliation processes.

• Keep up-to-date records of reconciled and outstanding transactions.

• Compile reconciliation reports for management, highlighting discrepancies and suggesting solutions.

• Liaise with vendors and affiliates to collect required transaction information and settle any disputes.

• Assist in the month-end closing process to ensure accurate recording and reconciliation of transactions.

• Aid in developing and enforcing systems and controls to streamline transaction processing and reconciliation.

• Remain abreast of industry best practices and regulatory changes impacting transaction reconciliation.
  

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• Proven experience in transaction reconciliation or a similar role.

• Strong analytical and problem-solving skills.

• Excellent attention to detail and organizational abilities.

• Familiarity in any affiliate network tools such as AWIN, Commission Factory, Rakuten, Commission Junction, etc. is preferred.

• Effective communication and interpersonal skills.

• Capable of juggling multiple tasks and adhering to deadlines in a dynamic environment.

• In-depth understanding of accounting principles and practices.

Snapshot:

• Employment Type: Hybrid - Work 3 days in Ortigas office / 2 days remote‍ (during training)

• Department: Incentive Team

• Work Schedule: 5-day work week

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Employment Code: 4.14.25.B

Job Overview:
KDCI Outsourcing is seeking a highly skilled and results-oriented Operations Manager – Creative Services to join our dynamic team. This role is essential in ensuring the efficient operation of our creative teams, including design, graphics, video editing, and other creative services. The ideal candidate will have proven leadership experience, a solid understanding of creative processes, and the ability to drive project success while fostering strong collaboration with internal teams and clients.

Responsibilities:

• Lead and manage daily operations for creative teams, ensuring effective workflow and high-performance standards.
• Oversee project timelines, budgets, and quality control to ensure client expectations are met with the highest standards of excellence.
• Collaborate with account managers and team leads to ensure seamless execution of creative projects.
• Maintain direct communication with clients when necessary, providing updates and handling escalations.
• Identify areas for process improvement and implement optimized workflows to enhance team productivity.
• Monitor and track team performance using KPIs, providing reports to senior management on project status and team health.
• Mentor and guide team leaders to develop their leadership and collaboration skills.
• Act as an escalation point for high-priority project concerns and ensure timely resolution.

Requirements:

• Bachelor’s degree in Business Management, Communications, Multimedia Arts, IT, or a related field.
• 3–5 years of leadership or operations management experience, ideally within creative services, IT service delivery, or project-based operations.
• Strong team leadership, client-facing communication, and stakeholder management skills.
• Experience with cross-functional project management and a track record of improving operational processes.
• Analytical and reporting skills, with the ability to monitor KPIs and provide actionable insights.
• Familiarity with creative tools (Adobe Creative Suite) and a solid understanding of design, video editing, or content production is a plus.

Preferred Qualifications:

• Experience working with international clients and in outsourcing or BPO environments.
• Knowledge of productivity tools such as Jira, Trello, or Monday.com.
• Understanding of service delivery standards (ITIL, Lean Six Sigma) is a plus.
• Ability to mentor and contribute to leadership development initiatives within the team.

Snapshot

Employment Type: Hybrid

Department: Creative Services

Work Schedule: 5-day work week, Night Shift

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Employment Code: 4.10.25.B

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Job Overview:

KDCI Outsourcing is looking for a creative and detail-oriented Copywriter to craft compelling, on-brand content that drives engagement and supports our marketing objectives. This role requires a passion for storytelling, a flair for persuasive writing, and a solid understanding of digital content strategy. You'll be responsible for producing high-quality copy across a wide range of platforms—including websites, social media, email campaigns, blogs, and digital advertisements.

Responsibilities:

• Create, edit, and proofread clear, concise, and engaging copy for both digital and print platforms, including websites, email campaigns, social media, blogs, and advertising materials.
• Develop persuasive content that aligns with brand tone, messaging guidelines, and campaign objectives.
• Conduct thorough research to understand target audiences, market trends, and competitor positioning.
• Write SEO-optimized content to drive organic traffic and improve user engagement.
• Tailor messaging to suit different platforms, audience segments, and marketing goals.
• Collaborate with cross-functional teams—including design, product, and marketing—to brainstorm concepts and execute campaigns.
• Stay current with industry trends, digital marketing best practices, and evolving content strategies.

Requirements:

• Education: Bachelor’s degree in Marketing, Communications, Journalism, English, or a related field (preferred but not required).
• Proven experience in copywriting or content creation, preferably in a digital marketing or agency setting.
• Exceptional writing, editing, and proofreading skills, with a strong attention to detail.
• Ability to create engaging content tailored for different audiences and platforms.
• Solid understanding of SEO principles and digital marketing trends.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong interpersonal and communication skills with a collaborative mindset.

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Snapshot

Employment Type: Hybrid

Department: Back Office

Work Schedule: 5-day work week, Night shift

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Employment Code: 4.8.25.B,C

Job Summary:

KDCI Outsourcing is looking for a detail-oriented and tech-savvy Email Support Contractor to join our team in supporting our client partner, a leading name in the digital advertising and publishing space. In this role, you will be responsible for providing efficient and accurate email-based customer support, primarily during night shifts. You will manage a variety of support cases, ensuring they are resolved promptly and in line with service level agreements (SLAs). The ideal candidate is a proactive problem-solver with strong communication skills, a keen eye for detail, and familiarity with AI-powered tools and CRM platforms.

Responsibilities:

·        Process and respond to all assigned support tickets within 1 business day

·        Accurately identify accounts and complete required field values

·        Resolve or quick-close applicable cases

·        Identify and merge duplicate tickets

·        Dismiss spam or invalid cases appropriately

·        Request additional information from clients when needed to resolve issues

·        Maintain high-quality communication and case handling aligned with client standards

Requirements

·        Excellent written and verbal English communication skills

·        At least 1 year of experience in email-based customer support, preferably for US-based clients

·        Familiarity with AI tools or solutions is a plus

·        Strong analytical thinking and problem-solving capabilities

·        Experience using CRM systems, ticketing platforms, or support dashboards

·        Ability to work independently, especially during night shifts or non-standard hours

·        High attention to detail and commitment to following structured workflows

·        Tech-savvy and comfortable navigating a variety of digital tools and platforms

·        Strong organizational skills and ability to manage tasks with efficiency and consistency

·        Must have a stable internet connection and a quiet, distraction-free work environment

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Snapshot

Employment Type: Hybrid

Department: Contact Support

Work Schedule: 5-day work week, Night Shift

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Employment Code: 4.8.25.B,C

Job Summary:

KDCI Outsourcing is looking for a creative and data-driven E-commerce Marketing Assistant to join our growing team. This role is ideal for a detail-oriented individual with a passion for ecommerce, digital marketing, and optimizing the customer journey to drive sales—particularly on platforms like Amazon. As an E-commerce Marketing Assistant, you’ll play a vital role in crafting compelling content, executing digital campaigns, and analyzing performance metrics to support marketing initiatives. Your contributions will directly impact on customer engagement, conversion rates, and overall brand visibility in a highly competitive ecommerce environment.

Responsibilities:

· Develop engaging content across ecommerce platforms, including Amazon product listings, blog posts, email campaigns, and social media.

· Optimize product titles, descriptions, and backend keywords using SEO best practices to enhance search visibility and sales performance.

· Assist in planning and executing ecommerce promotions, A/B testing, and content experiments to improve conversion rates.

· Monitor and analyze performance using Google Analytics 4 (GA4), Google Search Console, and ecommerce analytics tools to identify trends and actionable insights.

· Collaborate with cross-functional teams (creative, operations, and sales) to ensure cohesive branding and seamless customer experiences.

· Provide regular reports on campaign performance and suggest optimizations based on data-driven insights.

· Stay up-to-date with industry trends, Amazon policies, and emerging ecommerce strategies to maintain competitiveness.

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Requirements

· Education: Bachelor’s degree in marketing, Communications, Business Administration, or a related field is preferred, but not required.

· Experience Level: 2–4 years of experience in digital marketing, ecommerce, or content creation (preferably with exposure to Amazon or similar marketplaces).

· Strong written communication skills with a focus on persuasive and brand-aligned content.

· Basic knowledge of SEO, keyword research, and content optimization.

· Familiarity with ecommerce tools and platforms, such as Amazon Seller Central.

· Working knowledge of Google Analytics 4 (GA4) and Google Search Console.

· Analytical mindset with the ability to interpret data and make informed decisions.

· Creative, proactive, and eager to test new ideas and strategies.

· Team player with a collaborative spirit and strong attention to detail.

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Snapshot

Employment Type: Hybrid

Department: Back Office

Work Schedule: 5-day work week, Night Shift

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Employment Code: 4.8.25.B,C

Job description

KDCI Outsourcing is seeking a highly motivated and results-driven Business Development Representative (BDR) to join our growing team. This role plays a crucial part in identifying new business opportunities, engaging potential clients, and driving revenue growth. The ideal candidate is a proactive communicator with strong sales acumen, persistence, and a strategic approach to lead generation.

Responsibilities

• Proactively reach out to potential clients through calls, emails, social media, and other outreach channels to generate new business opportunities.
• Conduct market research and prospect analysis to identify and qualify high-potential leads.
• Engage with decision-makers to understand their needs and present KDCI’s outsourcing solutions effectively.
• Schedule meetings and coordinate hand-offs to Business Development Managers.
• Develop and execute a structured outreach plan to maximize engagement and conversion rates.
• Maintain accurate records in the CRM, ensuring all prospect interactions and follow-ups are properly tracked.
• Collaborate with sales and marketing teams to refine messaging and improve lead quality.
• Follow up with inbound leads and nurture cold prospects to convert them into sales opportunities.
• Stay updated on industry trends and competitor activities to refine outreach strategies.

Job requirements

• 2+ years of experience in business development, sales, or lead generation, with a strong track record of exceeding targets.
• Highly motivated, results-oriented, and persistent in achieving sales goals.
• Strong communication and interpersonal skills, with the ability to engage with clients at different levels.
• Excellent organizational and time management skills, capable of handling multiple leads simultaneously.
• Experience in B2B sales or eCommerce is a plus.
• Familiarity with CRM tools such as HubSpot is an advantage but not required.
• Willing to work during US business hours.
• Must be adaptable to a hybrid work setup, with a stable internet connection and backup solutions.

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Snapshot

Employment Type: Hybrid

Department: Sales / Business Development

Work Schedule: 5-day work week, Night Shift

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Employment Code: 4.3.25.B

Job Overview

We are seeking a talented Print Designer to join our creative team. The ideal candidate has a keen eye for design, strong technical skills in print production, and the ability to create visually engaging materials that align with brand guidelines. This role involves designing various print assets, ensuring production quality, and collaborating with internal teams and print vendors.

Responsibilities

• Design and develop marketing collateral, brochures, packaging, posters, catalogs, signage, and other print materials.
• Ensure all designs adhere to brand guidelines while maintaining creative excellence.
• Prepare print-ready files, ensuring proper formatting, resolution, and color accuracy.
• Stay updated on printing techniques, materials, and design trends to optimize production.
• Manage multiple projects simultaneously, ensuring timely delivery and attention to detail.
• Revise and refine designs based on stakeholder feedback.  

Job requirements

• 2-4 years of experience in print design, graphic design, or a related field.
• Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop).
• Strong knowledge of print production processes, typography, and color management.
• Experience designing for different print formats, such as packaging, editorial, and large-scale prints.
• Excellent attention to detail, organization, and time management.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills to ensure seamless production.
• Portfolio showcasing previous print design work is required.  
• Experience with packaging design, branding, or editorial layout.
• Familiarity with digital design and its application alongside print materials.

Snapshot

• ‍Employment Type: Hybrid‍
• Department: Creative Services‍
• Work Schedule: 5-days work week, Shifting

Employment Code: 3.3.25.B

Job Overview

We are seeking an experienced Executive Assistant to provide comprehensive support to our C-level executives within the BPO industry. The ideal candidate will possess exceptional organizational skills, strong problem-solving abilities, and excellent written communication. This role demands a proactive individual capable of managing diverse tasks in a dynamic environment. 

Responsibilities

• Manage executive calendars, coordinate meetings, and handle confidential communications. 
• Conduct thorough research to support strategic decision-making. 
• Prepare, review, and edit reports, presentations, and correspondence. 
• Oversee project timelines, ensuring adherence to deadlines. 
• Arrange travel logistics and process expense reports. 
• Liaise with internal departments and external partners to facilitate operations. 
• Maintain confidentiality and exercise discretion in all matters. 
• Anticipate executive needs and proactively address potential issues. 

Requirements

• Minimum of 3 years' experience as an Executive Assistant to senior executives, preferably within the BPO sector. 
• Strong research and analytical skills. 
• Exceptional written and verbal communication abilities. 
• Proficiency in Microsoft Office Suite, Google Workspace, and other relevant tools. 
• Ability to multitask and prioritize effectively in a fast-paced setting. 
• High level of professionalism and interpersonal skills. 
• Familiarity with project management tools is an advantage.

‍Snapshot

• ‍Employment Type: Hybrid‍
• Department:  Sales and Marketing‍
• Work Schedule: 5-days work week, Shifting

Employment Code: 3.11.25.B

Job Overview

We are seeking a highly organized and detail-oriented Project Manager for Creatives to oversee and coordinate all aspects of creative projects from initiation to completion. In this role, you will collaborate with designers, writers, developers, and other stakeholders to ensure projects are delivered on time, within scope, and at the highest quality standards. The ideal candidate possesses a deep understanding of creative workflows, strong leadership skills, and the ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Develop comprehensive project plans, including timelines, milestones, and resource allocation.
• Define project scope and objectives in collaboration with internal teams and stakeholders.
• Ensure project deliverables align with client expectations and brand standards.
• Lead and motivate cross-functional teams, fostering a culture of collaboration and creativity.
• Assign tasks strategically based on team members’ expertise and strengths. \
• Facilitate clear communication among team members to maintain alignment throughout the project lifecycle.
• Optimize resource allocation to meet project deadlines and deliverables efficiently.
• Track and manage project budgets, ensuring adherence to financial constraints.
• Identify potential risks and proactively develop mitigation strategies.
• Address challenges promptly to keep projects on track and meet deadlines. \
• Maintain high-quality standards across all creative outputs.
• Conduct thorough reviews and approvals to ensure project deliverables meet client and company expectations.
• Serve as the primary point of contact for clients, providing regular project updates and status reports.
• Gather, interpret, and implement client feedback effectively.
• Foster a culture of creativity and innovation within the team.
• Encourage the exploration of new ideas, tools, and approaches to improve project outcomes.  

Requirements

• Bachelor’s degree in Project Management, Marketing, Communications, Design, or a related field.
• Proven experience as a Project Manager in a creative or agency environment.
• Strong understanding of design principles and creative workflows.
• Proficiency in project management tools and software (e.g., Asana, Trello, Monday.com).
• Exceptional organizational, multitasking, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with creative softwares (Adobe Creative Suite, Figma, etc.) is preferred.

Snapshot

• ‍Employment Type: Hybrid‍
• Department: Creative Services‍
• Work Schedule: 5-days work week, Shifting

Employment Code: 3.3.25.B