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Search Results for "Outsourcing"

Showing 40 result(s)
Accounting Specialist
Urgent Hiring
Back Office

Job Overview:

KDCI Outsourcing is seeking an experienced Accounting Specialist with a strong background in bookkeeping, particularly with exposure to Yardi software. The ideal candidate will be responsible for processing payables, conducting common area maintenance reconciliation, and handling other traditional bookkeeping tasks. The Accounting Specialist will play a crucial role in maintaining accurate financial records and supporting the overall accounting function of the company.



·    Process payables accurately and efficiently, ensuring timely payments to vendors and suppliers.

·    Conduct reconciliation of common area maintenance expenses, ensuring accuracy and compliance with company policies.

·    Utilize Yardi software to maintain financial records, reconcile accounts, and generate reports as needed.

·    Assist in month-end close processes, including journal entries and account reconciliations.

·    Collaborate with other departments to gather necessary information and resolve discrepancies.

·    Prepare and analyze financial reports to provide insights into business performance.

·    Assist with audits and tax filings by providing accurate financial data and supporting documentation.

·    Perform other traditional bookkeeping tasks such as maintaining general ledger entries, bank reconciliations, and financial statement preparation.

·    Stay updated on industry best practices and changes in accounting regulations to ensure compliance and accuracy in financial reporting.



·    Bachelor’s degree in accounting, Finance, or related field.

·    2+ years of experience in accounting or bookkeeping roles.

·    Knowledge and Proficiency in Yardi software is a must.

·    Strong understanding of accounting principles and practices.

·    Excellent attention to detail and accuracy in data entry.

·    Ability to prioritize tasks and meet deadlines in a fast-paced environment.

·    Strong communication and interpersonal skills, with the ability to collaborate effectively with team members.

·    Experience with common area maintenance reconciliation is a plus.



1. Employment Type: Full-time

Option 1: On-site - Work 3 days in Ortigas office / 2 days remote

Option 2: Remote - Work from anywhere in the Philippines‍

2. Department: Backoffice

3. Work Schedule: 5-day work week, shifting schedule(day, mid, night)

Paid Ads Specialist
Urgent Hiring

Job Overview

The Ads Specialist will be responsible for planning, implementing, and managing pay-per-click (PPC) advertising campaigns for our clients. The ideal candidate will have experience in Google Ads, Bing Ads, and other paid search platforms. This individual will work closely with our clients to understand their business goals and objectives and develop effective PPC strategies to help them achieve those goals.


  • Design, develop, and deliver paid media campaigns across various channels such as Google, Meta, LinkedIn, Twitter, TikTok ads
  • Design and execute ROI-focused targeted ad campaigns
  • Analyze trends and targeting options for paid media campaigns
  • Monitor performance of paid campaigns and provide regular weekly reports on relevant KPIs and metrics
  • Conduct A/B tests and ensure optimal campaign performance
  • Set-up conversion tracking, re-targeting pixels, events, and other triggers
  • Maintains knowledge of industry best practices and new technologies
  • Hands-on knowledge and implementation of SEO (bonus)


  • Minimum of 3 years hands-on experience with end to end paid media strategy and execution
  • Proficient in deriving insights from data, fluent in slicing/dicing data
  • Familiarity running ads on platforms such as Google, Meta, LinkedIn, Twitter, TikTok
  • Setting-up Google Analytics, Google Tag Manager, and Google Search Console
  • Generating weekly performance campaign reports on ad spends, KPIs, and ROIs
  • Digital or paid media certifications (bonus)


  1. Employment Type: Fully Remote / WFH
  2. Department: Sales and Marketing
  3. Work Schedule: Part-Time, Morning Shift
Design Lead - Web & Graphic
Creative Services
Urgent Hiring

Job Overview

KDCI Outsourcing is looking for a talented Design Lead in Web & Graphic Design to help promote innovation, transforming ideas into reality for our diverse clientele. This pivotal role not only demands an excellent understanding of design principles but also the capacity to manage a team and projects, ensuring smooth operations and delivery of high-quality outputs.


  • Spearhead the design team, directing the development of creative and effective design solutions for a variety of web and graphic design endeavors.
  • Facilitate cross-functional collaborations with clients and internal stakeholders to ensure consistent design execution across all platforms.
  • Engineer a robust visual design system and style guide tailored to each client's unique project requirements.
  • Actively engage in user research and utilize findings to inform the creation of user-centric designs.
  • Cultivate a culture of excellence within the design team by mentoring team members and providing constructive feedback to spur growth and creativity.
  • Demonstrate exemplary project management skills by concurrently overseeing multiple projects, ensuring on-time delivery even in a fast-paced, deadline-driven environment.


  • Holds a Bachelor’s degree in Design or a related field, supplemented by at least 7 years of professional experience in web and graphic design.
  • Demonstrates proven leadership experience, having spent at least 3 years guiding a design team.
  • Possesses proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and UI/UX tools like Sketch, Figma, or similar.
  • Showcases a comprehensive portfolio that highlights skills in web and graphic design, user-centered design, and visual storytelling.
  • Exhibits an excellent understanding of UX/UI principles, web standards, and responsive design along with strong communication skills for presenting design concepts to stakeholders.
  • Experience working in an agile development environment is a plus.
  • Embraces the role of a creative innovator and a strong leader who is meticulous in design and passionate about balancing creativity with business and client objectives.


  1. Employment Type: Work 3 days in Ortigas office / 2 days remote
  2. Department: Creatives
  3. Work Schedule: 5-day work week, night shift
Email Marketing Manager
Urgent Hiring
Back Office

Job Overview

We are seeking a highly motivated and experienced Email Marketing Manager to join KDCI Outsourcing’s dynamic marketing team. The ideal candidate will be responsible for planning, executing, and optimizing email marketing campaigns to engage and nurture our audience. The Email Campaign Manager will collaborate with cross-functional teams to develop effective email strategies, create compelling content, and analyze campaign performance to drive business goals.


  • Develop and implement comprehensive email marketing strategies aligned with business objectives.
  • Collaborate with marketing, content, and design teams to create impactful and targeted email campaigns.
  • Create and manage end-to-end email campaigns, including segmentation, scheduling, and deployment.
  • Develop engaging and relevant email content, ensuring brand consistency and adherence to industry best practices.
  • Optimize email templates for mobile responsiveness and user experience.
  • Manage email lists, segmentations, and customer data for personalized and targeted campaigns.
  • Ensure compliance with relevant data protection regulations and maintain a clean and healthy subscriber list.
  • Conduct A/B testing on various elements of email campaigns to optimize performance.
  • Analyze key metrics and provide insights to continually improve campaign effectiveness.
  • Generate regular reports on email campaign performance, highlighting key KPIs and areas for improvement.
  • Provide actionable insights and recommendations based on data analysis.
  • Implement marketing automation workflows to streamline processes and enhance efficiency.
  • Work closely with the marketing automation platform to create and maintain automated campaigns.
  • Stay informed about email marketing regulations and ensure all campaigns comply with relevant laws and guidelines.


  • Bachelor’s degree in Marketing, Communications, or a related field.
  • Proven experience of at least 5 years in email marketing and campaign management is preferred.
  • Strong understanding of email marketing best practices, segmentation, and targeting.
  • Proficiency in using email marketing platforms (e.g., Mailchimp, HubSpot, or Klaviyo).
  • Analytical mindset with the ability to interpret data and optimize campaigns accordingly.
  • Excellent written communication and copywriting skills.
  • Familiarity with HTML and CSS for email template customization is a plus.
  • Candidate must be willing to work in Ortigas, Pasig.


  1. Employment Type: Hybrid - Work 3 days in Ortigas office / 2 days remote
  2. Department: Back office
  3. Work Schedule: 5-day work week, shifting schedule (day, mid, night)

Creative Services Manager
Creative Services
Urgent Hiring
Job Overview

We seek a Creative Services Manager to lead our design team in delivering innovative visual content and managing client relationships, including overseeing financial aspects like monthly billing and designer productivity. This leadership role requires a blend of creativity, client management acumen, and operational efficiency to achieve both creative excellence and client satisfaction. The ideal candidate will have a proven track record in guiding creative teams, managing client expectations, and optimizing financial workflows within a dynamic environment.


• Develop and execute creative strategies that meet business and client objectives.

• Act as the critical liaison between the creative team and clients, ensuring clear communication and project alignment.

• Lead creative sessions for project kick-offs and innovative idea generation.

• Foster collaboration across teams to integrate creative solutions with business strategies.

• Manage the creative team, encouraging excellence, innovation, and professional growth.

• Oversee monthly billing processes for accuracy and timeliness and report on designer productivity to optimize team


• Mentor team members, setting performance goals and providing feedback.

• Direct artistic and creative vision for projects, ensuring consistency with brand and client expectations.

• Ensure quality control from concept to final delivery of projects.

• Handle multiple projects, ensuring timely delivery and budget adherence.

• Collaborate with project managers on project scopes and deliverables for efficient execution.

• Implement effective scheduling and workflow for hybrid work models.

• Review projects post-delivery to identify improvement areas and celebrate successes.

• Stay updated on industry trends and technologies to enhance team capabilities.


• Bachelor's degree in a relevant field, with a Master's preferred.

• 5+ years in a senior creative role with experience in team leadership, client relations, and financial management.

• Strong portfolio demonstrating creative projects that align with client goals.

• Knowledge of design principles, branding, marketing strategies, and financial management.

• Proficiency in designing software and using financial management tools.

• Excellent communication, presentation, and interpersonal skills.

• Ability to thrive in a fast-paced environment.


  1 Employment Type: Hybrid – work 3 days in Ortigas office / 2 days remote

   2 Department: Creatives and Client Relations

   3 Work schedule: Flexible, 5-day work week to meet global client needs and operational demands.

Reconciliation Specialist (Rebates and Commissions)
Urgent Hiring
Back Office

Job Overview

KDCI Outsourcing is seeking a meticulous and detail-oriented Reconciliation Specialist to join our dynamic Incentive team. As a key player in our Incentive Team, the successful candidate will be responsible for ensuring the accuracy and integrity of transactions through meticulous reconciliation processes. The ideal candidate will possess a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced and collaborative environment.


  • Reconcile transactions from vendors and affiliates against internal records for accuracy and completeness.
  • Identify, investigate, and rectify discrepancies in transaction data in a timely manner.
  • Utilize analytical tools to identify patterns, trends, and potential discrepancies in financial data.
  • Perform in-depth analysis of financial statements to ensure accuracy and compliance with regulatory standards.
  • Collaborate with finance and affiliate teams to refine transaction processing and reconciliation processes.
  • Keep up-to-date records of reconciled and outstanding transactions.
  • Compile reconciliation reports for management, highlighting discrepancies and suggesting solutions.
  • Liaise with vendors and affiliates to collect required transaction information and settle any disputes.
  • Assist in the month-end closing process to ensure accurate recording and reconciliation of transactions.
  • Aid in developing and enforcing systems and controls to streamline transaction processing and reconciliation.
  • Remain abreast of industry best practices and regulatory changes impacting transaction reconciliation.


  • Bachelor's degree in Finance, Accounting, or a related field.
  • Proven experience in transaction reconciliation or a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and organizational abilities.
  • Familiarity in any affiliate network tools such as AWIN, Commission Factory, Rakuten, Commission Junction, etc. is preferred.
  • Effective communication and interpersonal skills.
  • Capable of juggling multiple tasks and adhering to deadlines in a dynamic environment.
  • In-depth understanding of accounting principles and practices.


  • Employment Type: Hybrid - Work 3 days in Ortigas office / 2 days remote‍ (during training)
  • Department: Incentive Team
  • Work Schedule: 5-day work week, shifting schedule (day, mid, night)

Graphic Designer (Night Shift)
Urgent Hiring
Creative Services

Job Overview

As a Graphic Designer at KDCI Outsourcing, you will be an integral part of our creative team, collaborating closely with clients and internal stakeholders to produce visually stunning designs that align with their brand identity and objectives. You will utilize your artistic talent, creativity, and technical skills to craft compelling graphics across various digital and print platforms. This role offers the opportunity to work on diverse projects, contribute innovative ideas, and shape the visual identity of our clients' brands.


  • Develop creative concepts and designs for digital and print collateral, including but not limited to websites, social media graphics, marketing materials, logos, and branding elements.
  • Collaborate with clients and internal teams to understand project requirements, objectives, and brand guidelines.
  • Execute design projects from concept to completion, ensuring high-quality deliverables within specified timelines.
  • Stay updated on industry trends, design tools, and techniques to continuously enhance design capabilities and stay ahead of the curve.
  • Provide creative input and contribute to brainstorming sessions to generate innovative ideas and solutions.
  • Adapt designs based on feedback from clients and stakeholders while maintaining a keen attention to detail and adherence to brand standards.
  • Manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines and deliver exceptional results.
  • Work closely with the production team to ensure seamless execution of designs across various platforms and formats.


  • Bachelor's degree in Graphic Design, Fine Arts, or related field.
  • At least 4 years’ experience as Graphic Designer or equivalent Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
  • Solid understanding of design principles, typography, color theory, and layout techniques.
  • Excellent communication skills, both verbal and written, with the ability to effectively present and articulate design concepts to clients and team members.
  • Must have a keen eye for visual details and has aesthetic skills
  • Knowledge of motion graphics, video editing, or 3D modeling software is a plus.
  • Familiarity with web design principles and UX/UI best practices is a plus.
  • Understanding of HTML, CSS, and other web development languages is a plus.
  • Candidate must be willing to work in US hours or Night shift.


  1. Employment Type: Work from Home
  2. Department: Creatives
  3. Work Schedule: 5-day work week, (Night shift)

German Digital Marketing Product Assistant
Urgent Hiring
Back Office

Job Overview

KDCI is seeking a dynamic and proactive Digital Marketing Product Assistant to join our team. As a Digital Marketing Product Assistant, you will play a crucial role in supporting our Incentive Team’s Marketing efforts and product development initiatives. You will work closely with the marketing and product teams to execute strategies and manage content with the use of CRM tools, driving Audit, test and optimizing product performance. The ideal candidate is passionate about digital product marketing, possesses a strong analytical mindset, and thrives in a fast-paced environment.


  • Manage website content through CMS platform.
  • Audit and test product websites to identify and solve bugs and issues.
  • Document processes and changes. 
  • Suggest improvements on website usability and user experience.
  • Support customer service team updating processes, content and QA.
  • Participate to the reporting & monitoring on campaigns.
  • Work closely with cross-functional teams, including product development, design, and sales, to align marketing strategies with product objectives and customer needs.



  • Fluent in English and German language
  • A keen interest in digital marketing, with a strong desire to learn and develop new skills.
  • Comfortable with Microsoft Office and the use of digital resources (CMS, Jira, Confluence). 
  • Detail-oriented with strong organizational and time management skills.
  • Be comfortable working with deadlines and manage different tasks at the same time
  • Candidate must be proactive and responsible.
  • An enthusiastic and bright individual 
  • Ability to work effectively in a collaborative team environment.


  • Employment Type: Hybrid - Work 3 days in Ortigas office / 2 days remote‍ (during training)
  • Department: Incentive Team
  • Work Schedule: 5-day work week, shifting schedule (day, mid, night)
Customer Service Representative
Urgent Hiring
Contact Center

Job Overview

KDCI is seeking an experienced Customer Service Representative to join our team. The ideal candidate will have a strong background in e-commerce and order management, with exceptional customer service skills and a keen eye for detail.

The candidate should be proficient in MS Office, especially Excel and Word, and have knowledge of E-commerce and Retail Account Services, Order Processing, and Claims.


● Manage e-commerce orders from receipt to fulfillment, ensuring accuracy and timeliness.

● Handle customer inquiries and issues via phone, email, and chat, providing exceptional service.

● Process wholesale and retail account orders, ensuring compliance with company policies.

● Assist with order processing and claims resolution as needed.

● Work independently to prioritize and complete tasks efficiently.

● Take initiative to identify and implement process improvements.

● Provide leadership and guidance to team members as needed.

● Maintain a high level of accuracy and attention to detail in all tasks.

Job Requirements

● With at least a year of relevant experience in Customer Service and order management

● Has an excellent phone disposition, and excellent communication skills; handling calls, emails and chats.

● Experience in e-Commerce Wholesale and Retail Account Services, Order processing, and Claims.

● Ability to work independently and take initiative.

● Proficient in MS Excel: Pivot table, vlookup, and MS word.

● Preferably with experience in leadership roles

● Strong attention to detail.

● Flexibility to work on Saturdays and Sundays if needed.

● Must be amenable to work on a hybrid set up.


● Employment Type: Hybrid – work 3 days in Ortigas office / 2 days remote

● Department: Contact Center

● Work schedule: 5-day work week

Customer Service Operations Specialist (German)
Back Office
Urgent Hiring

Job Summary

KDCI Outsourcing is seeking a dynamic and detail-oriented Customer Service Operations Specialist to join our team. The ideal

candidate will be responsible for overseeing and optimizing customer service operations to ensure exceptional customer

experiences. You will collaborate with various teams to implement efficient processes, resolve complex issues, and drive

continuous improvement initiatives. If you are passionate about delivering superior customer service and have a knack for

operational excellence, we invite you to apply and be part of our growing organization.


• Manage and optimize all aspects of customer service operations, including but not limited to inquiries, complaints, and

escalations. Manage, share with stakeholder, follow up & document the points raised during Process Clarifications &

Calibration sessions.

• Preparation of Briefings for Customer Services to update them on product changes, process changes, system changes.

• Provide support reviewing & analyzing chatbot flows.

• UAT & report issues for required projects.

• Reply to Contact Centre Questions in a timely manner.

• Open tickets to different teams to raise any reported issue.

• Process Improvement: Identify areas for improvement in customer service workflows and implement solutions to

enhance efficiency and effectiveness. Create new templates or scripts in response to any new issue or business needs,

ensuring alignment and improving user experience.

• Training and Development: Develop training programs and materials to ensure customer service team is equipped with

the necessary skills and knowledge to address customer needs effectively. Identify new Training opportunities based

on Business needs.

• Participate to Contact Centre KPIs reporting.

• Audit customer service contacts.


• Bachelor’s degree in related field is preferred.

• Proven experience in customer service operations or a similar role, preferably in a fast-paced environment.

• Strong analytical and problem-solving skills with the ability to interpret data and trends.

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal


• Proficiency in CRM software and other relevant technology tools.

• Demonstrated leadership abilities and experience in managing teams is a plus.

• Ability to thrive in a dynamic and fast-paced environment, with a strong sense of urgency and commitment to


• Experience in the outsourcing industry is a plus.

• Candidate must have an excellent command of the English language; German language is also preferred (Bilingual).


• Employment Type: Hybrid - Work 3 days in Ortigas office / 2 days remote (during training)

• Department: Incentive Team

• Work Schedule: 5-day work week, shifting schedule (day, mid, night)