Search Results for "Outsourcing"

Job Summary

KDCI Outsourcing is seeking a highly experienced Global HR Manager to oversee and manage end-to-end HR processes across multiple global locations. This is a senior role, not administrative in nature, requiring strategic HR leadership, deep compliance knowledge, and the ability to cultivate a cohesive and compliant global HR structure. The scope includes talent acquisition, onboarding, policy development, employee relations, and advisory responsibilities across the US, UK, Malta, and Australia.

Key Responsibilities

• Lead talent acquisition, onboarding, and offboarding processes across multiple countries.
• Develop and implement HR policies compliant with labor laws in the US, UK, Malta, and Australia.
• Manage employee relations, providing effective strategies for resolving complex HR issues.
• Support performance management systems, training initiatives, and employee development programs.
• Serve as the key HR advisor to leadership, offering insights on organizational structure, compliance, and cultural alignment.
• Promote employee engagement and foster a cohesive global culture.

Job Requirements

• 5+ years of senior HR experience, preferably in multinational or global teams.
• Deep understanding of labor laws and compliance frameworks in the US, UK, Malta, and Australia.
• Proven experience in international HR strategy, organizational development, and employee engagement.
• Strong communication, conflict resolution, and cultural awareness skills.
• Fully self-directed with the ability to act as both advisor and implementer.

Employment Code: 09.12.25.C

Job Summary

KDCI Outsourcing is seeking a highly experienced Finance & Compliance Manager – International Operations to oversee financial strategy, intercompany transactions, and regulatory compliance across multiple global entities, including the US, UK, Malta, and Australia. This role requires a hands-on leader with deep knowledge of international accounting, audit, and compliance practices. The ideal candidate will serve as both an operational manager and a trusted advisor to leadership, ensuring financial accuracy, risk management, and multi-entity efficiency.

Key Responsibilities

·        Manage consolidated financial planning, forecasting, and reporting across international entities.

·        Oversee intercompany transactions and ensure compliance with global accounting standards.

·        Lead internal and external audits, ensuring regulatory adherence across multiple jurisdictions.

·        Develop and implement financial controls, reporting standards, and tax strategies.

·        Advise leadership on financial performance, compliance risks, and opportunities for profit optimization.

·        Monitor and improve processes for global financial reporting and compliance efficiency.

Job Requirements

·        7+ years of experience in finance within multi-entity and multi-jurisdictional organizations.

·        Strong expertise in international accounting, audit, and compliance practices.

·        Demonstrated ability to manage complex intercompany transactions and global compliance requirements.

·        Proven leadership experience advising executives and business owners on financial strategy.

·        Proficiency in accounting software such as QuickBooks, Xero, or NetSuite, and advanced reporting tools.

·        Strong analytical, problem-solving, and communication skills.

·        Independent, proactive, and able to manage multiple priorities in a fast-paced environment.

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Employment Code: 09.12.25.C

Job Summary

KDCI Outsourcing is seeking a Senior AP/AR Specialist to oversee the daily operations of the Accounts Payable (AP) and Accounts Receivable (AR) team for a US-based client. This role requires strong financial process knowledge, excellent leadership skills, and the ability to act as the primary liaison with the client. The Team Lead ensures accuracy, compliance, and timely delivery of services while mentoring a small team of AP/AR specialists.

The ideal candidate has 1–3 years of AP/AR experience with US companies/clients, working knowledge of QuickBooks and Microsoft Dynamics, and a proven ability to coordinate or lead a team.

Key Responsibilities

Client & Stakeholder Management

• Serve as the main point of contact for the client, handling escalations, inquiries, and updates.
• Ensure timely communication with clients on status updates, deliverables, and issues.

Team Leadership & Development

• Supervise, mentor, and coach AP/AR specialists to ensure performance, accuracy, and efficiency.
• Conduct regular performance reviews and provide actionable feedback.
• Support training, onboarding, and knowledge-sharing initiatives.

Process Management

• Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and reconciliations.
• Monitor and report on team performance against KPIs and SLA targets.
• Ensure compliance with US accounting standards, client-specific policies, and internal quality checks.
• Assist with process improvements to drive efficiency and accuracy.

Job Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 1–3 years of AP/AR experience with direct interaction with US clients.
• Hands-on experience in QuickBooks and Microsoft Dynamics.
• Strong understanding of AP/AR cycles, billing, collections, and reconciliations.
• Excellent communication and stakeholder management skills.
• Proven ability to coordinate or lead a team.
• High attention to detail, problem-solving mindset, and ability to work under pressure.
• Proactive, organized, and accountable, with leadership that balances empathy and firmness.
• Maintains professionalism and fosters strong client partnerships.

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Employment Code: 8.20.25.B

Job Summary
KDCI Outsourcing is seeking a Virtual Assistant – Partnership Specialist to strengthen client relationships and support partnership activities. This role focuses on handling inbound inquiries, conducting service demos, preparing proposals, and ensuring timely follow-ups with clients. The ideal candidate is highly organized, detail-oriented, and confident in client-facing situations, with experience in the outsourcing or offshoring industry.

Key Responsibilities

• Manage inbound client and partner inquiries with professional and timely responses
• Conduct service demos to present KDCI’s solutions and capabilities to prospective partners
• Create, format, and deliver professional proposals and presentations
• Perform follow-ups with clients and partners to track next steps and maintain engagement
• Keep CRM and internal records updated with accurate client/partnership data
• Collaborate with internal teams to align deliverables with client requirements
• Provide general administrative and coordination support to the Partnerships team

Job Requirements

• 2–3 years of experience in a Sales Support, Partnerships, or Virtual Assistant role (inbound-focused)
• Background in the outsourcing or offshoring industry is required
• Strong English communication skills (verbal and written), with confidence in client-facing presentations
• Proficiency in Microsoft Office Suite (PowerPoint, Excel), Google Workspace, and CRM tools (e.g., HubSpot, Salesforce)
• Ability to prepare professional proposals, reports, and client materials with high attention to detail
• Excellent organizational and multitasking skills with the ability to manage multiple client requests
• Proactive, adaptable, and collaborative in a fast-paced, global environment
• Willingness to work a night shift to support US/EU clients

Employment Code: 9.26.25.B

Job Summary
KDCI Outsourcing is seeking a Marketing Manager with hands-on experience in content marketing, SEO, social media management, PPC advertising (search and social), and email marketing. This role is ideal for a proactive marketer who has a solid background in BPO marketing and can help execute campaigns that generate leads, strengthen brand presence, and drive measurable results. You will work closely with cross-functional teams to deliver digital marketing initiatives that align with the company’s business objectives.

Key Responsibilities

• Execute and monitor content marketing initiatives to support lead generation and brand growth
• Implement SEO strategies through keyword research, on-page/off-page optimization, and link-building
• Manage and maintain social media accounts (LinkedIn, Meta, TikTok, etc.) to drive engagement and visibility
• Plan, launch, and optimize PPC campaigns across Google Ads, Meta Ads, and LinkedIn Ads
• Coordinate and execute email marketing campaigns, including newsletters and automated flows
• Track campaign performance (traffic, engagement, leads, conversions) and prepare reports for leadership
• Collaborate with design, sales, and other teams to ensure alignment and timely execution of marketing assets
• Stay updated on industry trends, competitor activities, and emerging tools to continuously enhance outcomes

Job Requirements

• Minimum 3 years of digital marketing experience, preferably within the BPO or outsourcing industry
• Proven track record in content marketing, SEO, social media, PPC, and email marketing
• Proficiency with Google Ads, Meta Ads Manager, LinkedIn Ads, and email marketing platforms (e.g., Mailchimp, HubSpot, Klaviyo)
• Skilled in Google Analytics, SEMrush, Ahrefs, or similar tools for SEO and performance tracking
• Excellent written and verbal communication skills with high attention to detail
• Proficiency in Microsoft Office Suite, Google Workspace, and CRM/marketing automation tools
• Strong organizational and multitasking skills; able to manage multiple campaigns simultaneously
• Familiarity with A/B testing, conversion rate optimization (CRO), and funnel marketing
• Ability to work independently and collaborate across teams

Employment Code: 9.22.25.B

Job Summary
KDCI Outsourcing is seeking a General Accountant to manage day-to-day finance operations including Accounts Payable (AP), Accounts Receivable (AR), banking, and month-end closing. This role requires accuracy, attention to detail, and the ability to work independently while meeting critical deadlines.

Key Responsibilities

• Manage AP/AR operations, including invoice processing, payments, customer receipts, and expense claims
• Monitor and reconcile bank accounts; ensure accuracy of daily and weekly transactions
• Process monthly payment batches, direct debits, and ad hoc payments
• Prepare and post month-end journals (accruals, prepayments, fixed assets, depreciation)
• Complete balance sheet reconciliations and month-end close within deadlines
• File monthly GST returns and manage related bank transactions
• Support event-based bulk invoicing, receipting, and other high-volume activities as needed
• Assist with cash flow forecasts, debtor monitoring, and other financial reporting tasks
• Collaborate with the finance team to continuously improve processes and ensure compliance

Job Requirements

• Bachelor’s degree in Accounting, Finance, or related field preferred
• Experience in general accounting, AP/AR management, bank reconciliation, and month-end closing
• Proficient in ERP or finance systems (e.g., On Account) and Microsoft Excel for structured accounting workflows, data processing, and financial reporting.
• Strong attention to detail, organizational skills, and ability to meet mid-month and month-end deadlines
• Flexible to work additional hours during peak periods such as annual events

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Employment Code: 9.22.25.C

Job Overview

KDCI Outsourcing is looking for a creative and community-focused AI Community & Content Strategist to help grow a brand in the AI space. In this role, you will be responsible for writing engaging content, building relationships with online communities, and driving meaningful conversations across platforms. You will help define the brand’s voice, grow its following, and ensure consistent, compelling messaging that resonates with AI professionals and enthusiasts.

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Job Responsibilities

• Create compelling content for social media, blog posts, and thought leadership articles

• Develop and implement community engagement strategies on platforms such as LinkedIn, Discord, and X (formerly Twitter)

• Monitor and respond to community messages and comments, ensuring timely, warm, and informative communication

• Feature community members and AI companies in creative and authentic ways

• Collaborate with the marketing and product teams to support campaigns and content rollouts

• Track AI industry trends and contribute to the planning of editorial calendars

Job Requirements

• At least 2 years of experience in content writing, social media management, or community engagement

• Strong understanding of social platforms, their features, and best practices for community engagement

• Clear and natural writing style that connects with digital audiences

• Excellent English writing and communication skills

• Experience in online moderation or digital community building

• Highly proactive, collaborative, and organized in managing content pipelines and community responses

Preferred:

• Interest in or passion for AI, emerging technology, and innovation

• Background in journalism, marketing, or digital content strategy

• Familiarity with analytics tools for content and engagement tracking

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Employment Code: 7.28.25.B

Job Overview

KDCI Outsourcing is looking for a meticulous and research-driven AI Content Researcher and Editor to support a client in the fast-evolving AI and tech space. This role is essential in building and maintaining an accurate, well-organized, and engaging database of AI companies, tools, and services. You will work closely with content writers and strategists to ensure all listings are clear, factually correct, and aligned with editorial standards.

Job Responsibilities

• Research and verify information on AI companies, tools, services, founders, and market trends

• Curate and edit listings to ensure clarity, consistency, and quality of content

• Maintain a standardized tone, style, and structure across all content formats

• Collaborate with content writers to fact-check and refine entries for accuracy and relevance

• Identify new or high-growth companies in the AI space worth featuring

• Assist in developing and maintaining a structured tagging and categorization system for improved content discovery

Job Requirements

• At least 2 years of experience in editorial, research, or content curation roles

• Strong attention to detail and high standards for accuracy and consistency

• Proficient in working with structured content using spreadsheets, CMS platforms, and content databases

• Excellent written English and professional communication skills

• Organized, efficient, and able to manage multiple priorities effectively

Preferred:

• Background or familiarity with AI, startups, or tech ecosystems

• Understanding of startup funding stages and AI platforms

• Experience in a fast-paced digital publishing or tech content environment

Employment Code: 7.28.25.B

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Job Summary

KDCI Outsourcing is looking for a highly skilled and customer-oriented IT Helpdesk Support Specialist to join our growing IT team. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will serve as the first line of escalation for complex technical issues, providing advanced support to internal users across various platforms. Responsibilities include troubleshooting, system administration, and ensuring compliance with IT security protocols, while delivering exceptional service to both local and remote end-users.

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Job Responsibilities

·        Deliver Tier 2/3 technical support to end-users via chat, email, phone, and remote tools.

·        Troubleshoot and resolve advanced hardware, software, and network-related issues.

·        Configure, manage, and maintain networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.

·        Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.

·        Manage SaaS applications including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.

·        Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.

·        Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.

·        Assist with employee onboarding/offboarding by configuring IT systems and providing user training.

·        Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.

·        Monitor system performance and security, escalating critical issues when needed.

·        Collaborate with the IT team to improve internal processes and infrastructure.

·        Stay updated with emerging technologies and recommend improvements to enhance service delivery.

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Job Requirements

·        Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.

·        Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls including configurations, VPN setup, and security policy management.

·        Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools such as Jamf or Kandji.

·        Proficiency in Microsoft Intune administration (device compliance, app deployment, policy management) and Microsoft Entra (Azure AD) administration (user provisioning, group/role assignments, conditional access).

·        SaaS administration experience with Zoom (user provisioning, AV troubleshooting), Slack (workspace/channel management), and 1Password (vault administration, access control).

·        Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.

·        Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.

·        Proven ability to troubleshoot complex issues and manage systems independently.

·        Experience supporting both local and remote end-users across macOS and Windows platforms.

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Snapshot

Employment Type: Remote

Department: Back office

Work Schedule: 5-day work week, CST

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Employment Code: 8.18.25.B,C

Job Overview

We are seeking an experienced Executive Assistant to provide comprehensive support to our C-level executives within the BPO industry. The ideal candidate will possess exceptional organizational skills, strong problem-solving abilities, and excellent written communication. This role demands a proactive individual capable of managing diverse tasks in a dynamic environment. 

Responsibilities

• Manage executive calendars, coordinate meetings, and handle confidential communications. 
• Conduct thorough research to support strategic decision-making. 
• Prepare, review, and edit reports, presentations, and correspondence. 
• Oversee project timelines, ensuring adherence to deadlines. 
• Arrange travel logistics and process expense reports. 
• Liaise with internal departments and external partners to facilitate operations. 
• Maintain confidentiality and exercise discretion in all matters. 
• Anticipate executive needs and proactively address potential issues. 

Requirements

• Minimum of 3 years' experience as an Executive Assistant to senior executives, preferably within the BPO sector. 
• Strong research and analytical skills. 
• Exceptional written and verbal communication abilities. 
• Proficiency in Microsoft Office Suite, Google Workspace, and other relevant tools. 
• Ability to multitask and prioritize effectively in a fast-paced setting. 
• High level of professionalism and interpersonal skills. 
• Familiarity with project management tools is an advantage.

‍Snapshot

• ‍Employment Type: Hybrid‍
• Department:  Sales and Marketing‍
• Work Schedule: 5-days work week, Shifting

Employment Code: 8.29.25.B