Outsourcing is part of most US businesses’ playbook. Whether those businesses are multinational corporations with thousands of employees or promising small and medium-sized enterprises (SMEs), outsourcing presents a plethora of advantages for companies — from the usual cost savings to the strategic, ambitious move of global market expansion.
To inspire you to outsource, we’ve researched 10 US companies outsourcing their operations to outsourcing companies.
IT and Tech
1. Microsoft
A pioneer of the Windows operating system, Microsoft is one of the most successful tech companies worldwide. This tech giant owes its success not just to its employees and founders, Bill Gates and Paul Allen, but also to outsourcing.
Microsoft has a long history with outsourcing, dating back to as early as 1996. This was when the firm spearheaded an outsourcing policy to collaborate with businesses that offer computer repair and procurement as well as network management services. Thanks to outsourcing, it successfully delegated non-core network support tasks and minimized administrative transactions, allowing Microsoft to pool its efforts and resources on high-value operations.
With 2007’s OneFinance Initiative, the United States-based firm partnered with Accenture to outsource back-office support functions, including Requisition to Purchase Order (Req-to-PO), accounting, and accounts payable. The tech company has also partnered with Philippine service providers to deliver outsourced customer services.
Then, in April 2025, Microsoft revealed its next move: outsourcing small and medium-sized business (SMB) sales functions to service providers. While this initiative highlights the need for efficiency and cost savings, it also emphasizes Microsoft’s strategic approach to outsourcing services.
By tapping into outsourced talent, Microsoft can work with highly qualified SMB professionals who can surpass the skills, qualifications, and performance of its very own internal team.
Benefits of Outsourcing for Microsoft
- Increased focus on high-value tasks
- Access to a qualified outsourced team
2. Apple
Founded by Steve Jobs and Steve Wozniak, Apple is an American company that has made waves in the tech industry, revolutionizing modern electronics with its cutting-edge product line, namely the Mac computer, iPod, iPhone, and iPad. To achieve cost savings and efficiency, the company outsources product manufacturing to countries with lower labor costs.
One such country is China. According to CNBC
- iPhones (90%)
- iPads (80%)
- Mac products (55%)
These figures show Apple’s reliance on China for manufacturing its products. However, due to high tariffs, Apple has shifted its manufacturing destination to India — where the company can minimize tariff costs while increasing production.
With a population of 1.4 billion, Apple can expand its market to appeal to the middle class. Because middle-class Indians are more likely to have the resources for mid-range and flagship phones, Apple sees this demographic as a fertile ground for global expansion and marketing.
Overall, Apple’s outsourcing initiatives transcend the bare minimum of cutting costs and diversifying supply chains. For the tech giant, outsourcing opens paths for tapping into new markets while reaping the efficiency and high-caliber talent of overseas manufacturers.
Benefits of Outsourcing for Apple:
- Reduced labor expenses
- Opportunities for market expansion
3. Google
Google is an American company behind the eponymous search engine and productivity tools, revolutionizing the way we access information and collaborate online with peers. Like other tech companies, Google leverages the power of outsourcing — a game-changing strategy that further propels its success in the tech industry.
With a history of outsourcing customer service and software development, Google’s partnerships with overseas service providers have cemented its position as a market opportunist and a global industry giant.
Despite its headcount of over 180,000 full-time workers, Google hires contractors for various roles, allowing the firm to access specialized talent without increasing labor expenses. Overall, Google’s outsourcing story demonstrates its confidence in entering new market ventures while driving operational efficiency and flexibility.
Benefits of Outsourcing for Google
- Increased efficiency and flexibility
- Access to cheaper, specialized talent
4. Slack
Slack Technologies is a United States-based software company known for its beloved workplace application, Slack. Despite its rough beginnings, Slack Technologies has grown to be one of the most revolutionary pioneers of business communication.
The company’s outsourcing story is grounded in not just nearshore outsourcing, but also hybrid outsourcing — a strategic blend of in-house and external expertise. Slack’s road to success started with nearshoring, in which it worked with Canadian agency MetaLab to handle the following functions:
- Logo design
- Website marketing development
- Web and mobile app launching
Without MetaLab’s expertise and guidance, Slack would not be the same tool as we know it today.
Furthermore — during the development of Enterprise Grid — Slack Technologies divided the labor among its internal and outsourced teams. With the internal team in charge of security compliance and high-value tasks, its external teams are responsible for bug fixing and non-core functions.
Although outsourcing needs vary between companies, Slack’s experience with nearshore and hybrid outsourcing exemplifies the viability of these outsourcing models in fine-tuning products for public use without necessarily outsourcing the whole creative or IT department.
Benefits of Outsourcing for Slack Technologies:
- Utilization of in-house and external labor
- Access to specialized expertise
- Improved product development
Retail and E-commerce
1. Amazon
Amazon is the world’s largest and most popular e-commerce platform. Beyond offering a vast array of products for every type of buyer, it also provides digital content and services through the Amazon App Store, Amazon Music, Prime Video, and the like. This company is mostly known for outsourcing customer service.
Amazon has partnered with South Africa and the Philippines for outsourced customer support. Both countries are renowned for their world-class customer service and round-the-clock productivity across various customer support channels. Not to mention that South Africa and the Philippines offer multilingual customer support for users who are not from English-speaking countries.
Moreover, Amazon’s partnership with Genpact powers up its outsourced Amazon device repair services with AI. Though only available in the UK as of this writing, the AI-enabled Amazon Device Repair solution by Genpact streamlines device repair with the deployment of chatbots and virtual agents (as well as live human agents), which then enhances customer satisfaction.
Whether it’s customer service or device repair, Amazon’s outsourcing success story reflects its commitment to delivering innovative, high-quality support with the help of AI technologies and multilingual human agents.
Benefits of Outsourcing for Amazon
- Streamlined Amazon device repair
- Integration of AI technologies
- Access to English-speaking customer service agents abroad
2. Nike
Known for its innovative product line and heartwarming campaigns, Nike is a sports brand loved by high-profile athletes and fitness enthusiasts alike — making it a dominant force in the athletic wear market. The brand does not have a dedicated factory, so manufacturing is outsourced to contracted factories overseas.
Many of these factories are located in Asia, such as China, the Philippines, Thailand, and Vietnam. Workers in those factories produce large quantities of Nike products, from shoes to equipment. By partnering with factories across Asia, the brand can meet global demand, reduce labor costs, and increase profit.
This way, Nike can pool more resources into marketing, research and development (R&D), and other core business operations. Its outsourcing efforts, therefore, are a testament to its ability to balance market demand with top-tier efficiency and cost savings.
Benefits of Outsourcing for Nike:
- Diversification of production lines to meet global demand
- Increased production of goods
- More resources for R&D and marketing
3. The Home Depot, Inc.
The Home Depot, Inc., or Home Depot, is an American company specializing in home improvement, offering a wide array of products ranging from tools to furniture. In a CIO article dated 2006, the firm revealed its plan of outsourcing over a hundred positions for the following sectors:
- Call center
- Finance
- Transactional/merchandise operations
- Services
Home Depot also partnered with Aruba for various outsourced services, such as inventory tracking, WiFi network and access point management, and network management. Because Aruba can better manage Home Depot’s inventory and IT functions, the home improvement company can maintain optimal expenses and efficiency even amidst shifts in business needs.
Benefits of Outsourcing for The Home Depot, Inc.
- Enhanced network and access point management
- Maintain efficiency amidst evolving needs
- Fill open job positions
Finance
1. Wells Fargo
Wells Fargo is an American multi-award-winning financial services institution with global operations in multiple countries, including the Philippines. While this well-established company is known for outsourcing customer support and call center jobs, Wells Fargo has also ventured into recruitment process outsourcing (RPO) — a subset of business process outsourcing (BPO) that involves working with a service provider to handle recruitment functions.
This is a good move as RPO providers boast cutting-edge recruitment technologies and specialized expertise. Through RPO, Wells Fargo can work with employees who exhibit a high level of financial decision-making skills. Because RPO reduces time to hire, Wells Fargo can fill open positions and achieve recruitment goals faster.
From customer service to recruitment, Wells Fargo’s approach to outsourcing reinforces itself as a reputable financial institution that values innovation and efficiency.
Benefits of Outsourcing for Wells Fargo:
- Access to recruitment and talent acquisition technologies
- Increased likelihood of hiring qualified finance professionals
- Faster filling of open job positions
2. The Bank of America
The Bank of America is a widely recognized institution that offers a suite of financial services for individuals and businesses alike. One of The Bank of America’s biggest achievements in outsourcing was establishing a subsidiary, Continuum Solutions Pvt. Ltd., in India in 2004. This Hyderabad-based subsidiary handled outsourced back-office support, allowing The Bank of America to expand its reach beyond its home country.
Since India is brimming with IT talent, it’s no surprise that The Bank of America chose the South Asian country as a top destination for outsourcing software development. In 2006, the bank partnered with Excellerate HRO for outsourced benefits administration services for employees in Canada, Ireland, and the UK — albeit for only five years as part of their outsourcing deal.
With the bank serving millions of clients worldwide, outsourcing customer service enables The Bank of America to augment its workforce with an outsourced team of agents who can provide high-quality customer support to English and non-English-speaking clients.
The Bank of America’s outsourcing venture reflects its need to balance efficiency and high service quality. Like most companies, it views outsourcing as a strategic move for expansion and growth.
Benefits of Outsourcing for The Bank of America:
- Opportunities for global expansion
- Delivering efficient services without compromising quality
- Strategic choice of foreign country and outsourcing service provider
3. American Express
Known as AMEX, American Express is an American company with established global markets in multiple countries. Initially, American Express’s customer support team only included local employees.
However — by collaborating with the best BPO companies in the Philippines and other parts of the globe — its clients can reach out to agents at any time of the day. Additionally, this protects American Express from business disruptions caused by calamities, economic crises, and political turmoil.
The integration of conversational AI and smart routing technologies enables not only instant customer support for routine and simple inquiries, but also swift access to an experienced, human agent who can address high-value inquiries with empathy and professionalism.
As a financial institution with a global client base, American Express treats outsourcing as a ticket to scaling operations, ramping up customer support as needed to accommodate large volumes of customer inquiries.
Overall, American Express views outsourcing as a springboard for innovation and scalability. With its robust, scalable, and innovative customer support system, this financial institution values technological advancements just as much as the nuance and beauty of human connections in customer service.
Benefits of Outsourcing for American Express:
- Implementation of a scalable, tech-driven customer support system
- Frees up human agents for complex inquiries
- Convenient, round-the-clock customer service
- Global outsourcing for easier scalability and business continuity
Outsource Your Operations to KDCI Outsourcing
Outsourcing is the modern path to market dominance and success. Whether you’re trying to be the next Apple or developing a new product line, it’s high time you outsource a part (or whole) of your operations to KDCI Outsourcing.
As a BPO company with more than a decade of experience in the outsourcing industry, we stand as your partner in building your offshore team from the ground up. We offer tailored accounting and finance, customer service, property management, graphic design, marketing, and other services that guarantee higher performance and customer satisfaction.
Get a head start in your business. Contact us for a quick meeting with our outsourcing experts.
