Top 10 Firms to Hire Mortgage Processors in the Philippines

Day by day, a mortgage processor handles, organizes, verifies, and reviews paperwork. They make sure that all documents and financial information are accurate and complete before turning them over to the loan underwriter for final approval. Behind this meticulous process lies a high-stress profession that demands focus and precision. 

No wonder professionals in mortgage processor jobs are experiencing burnout (and quiet quitting). On top of meeting deadlines and closing mortgage loans, they are also grappling with the overarching challenges of the mortgage industry — soaring housing prices, evolving regulations, and resistance to new technologies.

Since the mortgage industry is a volatile market, organizations must step up and modernize their mortgage process not only to streamline the daily job responsibilities of mortgage loan processors but also to comply with regulations and maintain a competitive advantage.

If your mortgage loan processor team is stressed out, don’t wait until they hand in their resignation letters. Get more helping hands by hiring a mortgage processor from reputable outsourcing firms. 

The 10 Best Firms to Hire A Mortgage Loan Processor

Finding the right outsourcing company for mortgage processing can transform your organization’s mortgage application and processes from start to finish. Below, we rounded up the best companies to hire a mortgage processor: 

1. KDCI Outsourcing

KDCI Outsourcing is a BPO company founded in 2011 that empowers businesses and their departments with world-class outsourcing services. 

Having worked with clients from multiple industries, this Philippine-based vendor has grown to be one of the best offshore outsourcing companies offering diverse (and specialized) outsourced roles in accounting and finance, IT, property management, real estate, and many more. 

What KDCI Brings to the Table:

• Excellent Knowledge of Regulatory Compliance Standards: With their knowledge of relevant regulations, such as the Truth in Lending Act (TILA) and the Home Mortgage Disclosure Act (HMDA), the company’s mortgage loan processors can ensure that all mortgage transactions are lawful to avoid legal and financial risks.

• Unparalleled Detail-Orientedness: Mortgage loan processing demands pinpoint accuracy. At KDCI, all mortgage loan processors are trained to spot discrepancies in paperwork, thereby ensuring fast and streamlined mortgage loan applications. 

• Solid Interpersonal Skills: The firm’s loan processing professionals understand the social nature of the profession. KDCI hires employees who are fluent in English and culturally compatible with your business. This means your outsourced mortgage loan processor can effectively communicate and form a strong professional relationship with loan underwriters and clients.

• Technology-Powered Loan Processing: KDCI integrates AI-powered loan processing solutions into your operations to minimize abandonment rates and improve client satisfaction. 

2. Magellan Solutions

Magellan Solutions is a company with almost two decades of experience in the outsourcing industry, proudly earning the trust of hundreds of small and medium-sized enterprises (SMEs). From call center services to outsourced loan processing solutions, this service provider offers a carousel of services to support any business need.

What Magellan Solutions Brings to the Table:

• Fast Turnaround Times: Mortgage loan processing is tedious and time-consuming. Working with a dedicated offshore mortgage processor team from Magellan Solutions means faster turnaround times for processing mortgage loans, therefore speeding up approvals and enhancing client satisfaction.

• Enhanced Operational Efficiency: You can focus more on core business responsibilities while your mortgage processor team handles all mortgage processing tasks. This can lead to more approved mortgages and clients closing in on their dream homes.

• Flexible Prices: Magellan’s pricing models are designed for cost-effectiveness and scalability. Hence, you can scale your business operations as you deem fit with less financial risk. 

However, do take note that the cost of outsourcing mortgage processing depends on several factors, including headcount, contract duration, and the experience level of the mortgage loan processor.

3. Emapta

Emapta is an outsourcing firm that has worked with thousands of clients from different industries. For 15 years, this company has helped businesses harness their potential through various outsourced solutions in accounting and finance, graphic design, loan processing, and many more.

What Emapta Brings to the Table:

• Deep Industry Knowledge: Emapta’s mortgage processors know your country’s mortgage industry and local compliance regulations inside and out — greatly reducing the risk of penalties and reputation loss. 

• Tech-Savvy Loan Processors: The company’s mortgage loan processors are already proficient in your preferred banking program and Loan Originating Software (LOS), so you no longer have to train them in your technology. 

• Strong Critical Thinking Skills: Mortgage loan processing involves judgment. By hiring outsourced loan processors from Emapta, they can use their critical thinking skills (and technology) to assess a client’s creditworthiness based on their credit scores, credit history, and financial habits.

4. Helpware

Helpware is an outsourcing firm with a tightly knit, team-oriented work environment, treating clients not just as business partners, but as part of Helpware’s growing family.  Its outsourcing services include AI-powered customer support, digital marketing, mortgage processing, software development, and the like.

What Helpware Brings to the Table

• Professionally Trained Mortgage Processors: From mortgage processes to compliance, these mortgage processors are equipped with the knowledge, skills, and expertise to deliver high-quality mortgage processing services. 

• Expertise In Big Data and Analytics: Helpware’s loan processing professionals are experts in big data and analytics, enabling them to assess a client’s loan application with objectivity and less human bias. 

• Strong Data Security: Helpware’s remote and in-office teams practice data security protocols to safeguard sensitive customer and financial data from unauthorized access. 

5. Flatworld Solutions

Flatworld Solutions is an outsourcing company composed of passionate visionaries who deliver efficient, growth-driven outsourced services in any field of work — from healthcare to data science. 

What Flatworld Solutions Brings to the Table:

• End-to-End Outsourced Mortgage Processing: This company offers comprehensive loan processing services. Whether your financial institution needs help with mortgage application or mortgage digital marketing, Flatworld Solutions has all the steps of the loan application and processes covered.

• Cost-Effective Services: Quality and affordability go hand in hand. By partnering with Flatworld Solutions, you can enjoy higher quality and productivity levels without straining your finances.

• Fast Mortgage Processing: Flatworld Solutions’ mortgage loan processors thrive in fast-paced environments. This means they can process mortgages more efficiently without falling into compliance issues due to careless mistakes and oversights.

6. ShoreAgents

Based in Clark Freeport, ShoreAgents is a company that lets clients hire one outsourced employee or build a dedicated offshore team or workforce. It excels in mortgage processing, property management, real estate, and virtual assistance. 

With the ability to scale your team on demand, you can stay agile, adapt to market demands without compromising productivity. 

What ShoreAgents Brings to the Table:

• Versatile Services: You don’t have to build a whole team right off the bat. With ShoreAgents, you can just hire one mortgage loan process professional to take care of your work. However, should you need to scale, you can build a workforce to handle all tasks and functions involved in the mortgage loan application process.

• Round-the-Clock Support: ShoreAgents provides round-the-clock mortgage processing support to improve processing times and operational efficiency. 

• Human and Technology-Powered: This company blends human expertise with technology, automating manual processes so your offshore mortgage processors can focus on high-value tasks that require a human touch. 

7. Outsourced

Outsourced is an industry-standard outsourcing company known for its top performers and results-driven outsourced services. From customer service to financial services, this firm can provide any offshore talent for any role — specialized or otherwise.

What Outsourced Brings to the Table:

• Diverse Mortgage Specialist Roles: Highly specialized and niche roles are hard to find. But with Outsourced, you can hire any mortgage specialist to suit your needs — whether that’s a financial specialist, mortgage broker support officer, or credit manager.

• Lower Cost of Labor: You can build a whole team of mortgage specialists without all the hefty financial investments associated with maintaining an internal team. Plus, you also get the gift of faster mortgage processing and enhanced regulatory compliance.

• Top-Tier Communication Skills: Outsourced’s mortgage specialists can communicate with mortgage lenders, mortgage loan officers, and clients — maintaining professionalism at all times, even in high-stress interactions. 

8. NeoWork

NeoWork is a company that provides clients with a professional remote team from the Philippines (and Colombia). It specializes in AI, creative production, customer experience, IT and development, and virtual assistance. NeoWork handles all types of loans, from personal loans to mortgages.

What NeoWork Brings to the Table:

• Higher Cost Savings: Unlike local hiring, NeoWork’s loan processing professionals promise cost savings that go as high as 70% without sacrificing the loan service quality of your financial institution. This allows you to invest in business development initiatives and get a high ROI from outsourcing.

• Technical Expertise: The company’s loan processing professionals are proficient in BytePro and other loan origination systems (LOS). Not just that, but they are also skilled in using compliance management tools and document management programs for a more streamlined, organized workflow.

• Rigorous Adherence to Compliance Standards: With NeoWork, there’s always no room for error. The firm’s loan processors are expected to exhibit in-depth knowledge of US regulations and state protocols and ensure high loan documentation standards, so your financial institution can avoid penalties from non-compliance. 

9. The Remote Group

Founded in 2020, The Remote Group is an outsourcing company that has quickly earned the trust of clients across the globe, promising growth and cost savings throughout the partnership. Its field of expertise includes accounting and finance, digital marketing, mortgage processing, real estate, and more.

What The Remote Group Brings to the Table:

• Faster Time-to-Hire: The Remote Group can hire and onboard mortgage professionals within 7 to 30 days. This timeline ensures that your organization’s mortgage loan process can maintain smooth operations at all times.

• Diverse Full-Time Mortgage Professionals: Apart from hiring a mortgage broker, you can also hire a financial specialist, mortgage underwriter, mortgage processor, and a mortgage lending specialist to complete your dream remote team of mortgage professionals. 

• Strong Security: Mortgage processing requires working with large volumes of customer and financial data. The Remote Group understands this assignment well. CCTV cameras are placed in the vicinity to prevent data theft, and Teramind is used to detect inside threats and protect against loss of data. 

10. Unity Communications

Unity Communications is a BPO company that has helped Fortune 500 companies and small businesses overcome market challenges and experience unprecedented growth. It offers Contact Center as a Service (CCaaS) and outsourcing solutions for a variety of industries, including e-commerce, real estate, and healthcare.

What Unity Communications Brings to the Table:

• Access to Technology: Unity Communications utilizes advanced technologies to reduce manual input, optimize mortgage loan processes, and analyze customer behavior and creditworthiness

• Adaptability: The company’s loan processors are cognizant of changes in regulatory standards, helping you stay compliant amid evolving market demands in the mortgage industry. 

• Cultural Sensitivity and Compatibility: Unity Communications values cultural sensitivity and compatibility. Its mortgage loan processors are trained to understand cultural nuances to effectively communicate with any mortgage loan officer, mortgage lender, mortgage loan underwriter, or home buyer — regardless of their race and nationality.

Hire A Mortgage Processor From KDCI Outsourcing

The mortgage industry is volatile and evolving fast. Financial institutions and mortgage organizations are still set in their ways, relying on manual processes and analyses that slow down the mortgage loan application. Inevitably, as regulations evolve, the need for accurate documentation becomes all the more vital for clients and institutions. 

Unfortunately, local hiring is not the best solution to your mortgage processing woes. In this case, you need to widen your reach — and that’s where outsourcing comes in. Outsourcing slashes labor costs while elevating productivity, efficiency, and client satisfaction. 

If you’ve already weighed the pros and cons of outsourcing to the Philippines and now want an outsourcing company to work with, choose KDCI Outsourcing. 

We help financial institutions enhance their workflow with advanced AI and automation tools, integrating them with your technology infrastructure to drive productivity. As a company that values client success, we only onboard property management professionals who have the skills, experience, and cultural compatibility to elevate your business.

Cut out manual tasks and upgrade your mortgage loan processes with KDCI Outsourcing. 

Contact us now and get an opportunity to work with our top talent!