Companies that leverage outsourcing services get the benefits of increased efficiency, controlled costs, and greater competitive advantage, as they can access specialized expertise they don’t have locally and focus on core business activities.
However, outsourcing is not for everyone, and not all business processes can be outsourced. If you plan on outsourcing your business processes, a good first step to take would be to identify which processes you want to outsource and which ones you are better off doing in-house.
In this article, we listed 10 business activities to outsource to outsourcing providers. But first, let’s talk a bit more about the benefits of outsourcing.
Why You Should Outsource Your Business Activities
Outsourcing can be a blessing for many companies. Here’s why you should start outsourcing your business activities:
- Enjoy Higher Cost Savings
Outsourcing helps you save on labor, training, and overhead costs by working with offshore employees from the Philippines or any developing country — where salaries and cost of living are cheaper than in developed countries.
- Take Advantage of New Technologies
Whether it’s advanced AI tools or the latest software solutions, outsourcing companies have the right technologies to support efficiency, scalability, and innovation.
- Capitalize On New Ideas
Outsourcing exposes your organization to best practices and fresh, out-of-the-box ideas, helping your team create breakthroughs in your industry.
Top 10 Business Activities to Outsource
Companies of all sizes are investing in outsourcing today. For example, Clutch found that most small business leaders (83%) from the US are thinking of investing more money or maintaining their current expenditure on this game-changing strategy. In a report by Forbes, more than half of American firms (66%) are outsourcing a minimum of one department.
If you think outsourcing is the right move for you, check out this list of the most commonly outsourced business processes today:
1. Accounting and Financial Tasks
Some of the problems that many in-house accounting and financial departments face include subpar processing, the risk of fraud, and the repetitive nature of their workloads. Outsourcing to the best accounting firms enables your company to meet your accounting goals with the help of professional accountants who are completely focused on their financial tasks without any distractions.
2. Administrative Tasks
Administrative tasks are generally time-consuming and detail-oriented. They often require a lot of focus, and this makes them difficult to manage — especially for companies without a dedicated team to handle them. Outsourcing administrative tasks can help improve your workflow by taking finicky tasks off your hands, so you can focus on core business matters.
3. IT Operations
If you own a smaller business, chances are you won’t have the upgraded technological resources and specializations that larger companies enjoy. Outsourcing IT matters to the best IT outsourcing companies with the proper resources is a great solution, as you can get professional results without having to spend on building an actual in-house IT team.
4. Digital Marketing
Digital marketing is an important investment for any brand today, and to be able to do it correctly, you will need the expertise of SEO, SEM, SMM, and PPC specialists, to name a few. Through strategic outsourcing, you can get a dedicated marketing team that can work hand-in-hand with your existing marketing department to further boost your digital marketing initiatives and get you the best results possible.
5. Creative Processes
Businesses of all sizes need some form of creative work in one way or another. However, not all businesses need to build an in-house creative and graphics department. Outsourcing to the best creative agencies is a great solution for this, as you can get professional results from expert designers without having to deal with the logistics of maintaining an actual in-house graphics team.
6. Human Resources and Recruitment
HR departments are facing a host of challenges, from attracting the right talent to avoiding compliance issues with labor laws. With AI taking center stage, adapting to new technologies has become another hurdle to overcome.
By outsourcing human resources and recruitment to the best recruitment process outsourcing (RPO) companies, you can enhance your talent acquisition strategies, hire qualified candidates faster, leverage advanced HR solutions in your workflow, and comply with employment laws while maintaining top-tier operational efficiency.
7. Customer Service
Customers want fast, responsive, and personalized customer support. Not just that, but they’re also holding customer support agents to a higher standard, expecting them to exhibit emotional intelligence during interactions.
With agents helping multiple customers simultaneously and new tickets coming in at breakneck speed, it’s no surprise that some of these individuals are on the brink of burnout and emotional exhaustion.
That’s why outsourcing customer service to the best customer service agencies is a game-changer. These agencies have technologies such as AI agents for faster, personalized interactions and a tiered customer service system for efficient support. Outsourcing also brings new faces to your team, making customer support more manageable and preventing burnout among in-house agents.
8. Property Management
Late payments, low tenant retention, and lack of innovation — the list of challenges goes on. Coupled with evolving compliance standards and a high-stress work environment, you get property managers who’ll quit their jobs — or exit the industry altogether — in no time flat.
When you outsource property management to a reliable outsourcing provider, you can find and work with property management virtual assistants to provide high-quality administrative and tenant support. This translates to higher tenant satisfaction and frees up the workload of property managers.
9. Data Entry
Data entry is essential, yet it is also one of the most repetitive and time-consuming administrative tasks. For companies with no (or a smaller) in-house data entry team, the amount of data to be processed and handled can pile up quickly. Throw in manual data encoding and fast turnaround times, and you’ll get haphazard, error-ridden data.
Outsourcing data entry can mean an extra pair of hands to assist with encoding. With the help of technology, your offshore data encoders can detect data patterns and extract relevant data from sources — improving speed and accuracy in data collection and processing.
10. Healthcare
Medical providers typically handle all healthcare operations in-house. But with understaffing and administrative work in the picture, patient care may be compromised as internal healthcare providers are burdened with both clinical and non-core activities.
Thankfully, healthcare outsourcing is a lifesaver. Outsourcing companies have dedicated offshore healthcare experts who provide clinical and non-clinical services, such as medical billing, appointment setting, and telemedicine. By outsourcing healthcare, medical providers can improve patient care and enhance efficiency.
Outsource Your Business Activities to KDCI Outsourcing
Do you need help with one or more of these business processes? This is where we come in.
KDCI Outsourcing is a one-stop shop for all your outsourcing needs. We are a business process outsourcing (BPO) company in the Philippines that specializes in building offshore teams in creative design, digital marketing, web and application development, back-office support, and many more.
Choose KDCI Outsourcing
Our offshore professionals have worked with big brands in different industries, delivering only our best work and exceeding our clients’ expectations at all times.
Want to learn what customized solution best fits your business needs today? Contact us to find out!
