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Offshore Staffing
Onshore vs Offshore Outsourcing: What's the Main Difference?
July 13, 2023
While onshore emphasizes local collaboration and greater control, offshore leverages cost benefits from global talent pools. Whether assessing value, communication efficiency, execution speed, or quality assurance, make informed choices tailored to unique business challenges.

There are tons of learning resources out there that talk about onshore vs offshore outsourcing. But most of them, if not outdated, pit these two approaches against each other. Not understanding that these two serve different business needs.  

In this blog article, we will steer clear of discussing which one is better. Instead, we will discuss their key differences for unique business challenges. After reading this blog, we promise to provide you a clear roadmap to your first step towards outsourcing.

What is the difference between onshore and offshore outsourcing?

Businesses often select one of two approaches to outsourcing: onshoring or offshoring. Therefore, it's critical to comprehend their primary distinctions. To begin, let us first define the phrases onshore and offshore outsourcing.

Onshore outsourcing is also known as domestic outsourcing. It means outsourcing for external help but within your own country.

For example, if your company is based in the US and you hire a customer support team in the US, then it's onshoring at its finest.

Unlike offshore outsourcing, onshore outsourcing allows for greater control and closer communication between you and your service provider.

In contrast, offshore outsourcing refers to the use of overseas labor. Simply put, it is the process of moving your business processes abroad.

For example, if your firm is based in Canada and you expand your business in a developing country like the Philippines, then that's offshore outsourcing. This approach to outsourcing fits those who want to cut costs.

Pros and Cons: Onshore vs Offshore Outsourcing

Knowing the pros and cons of onshore and offshore outsourcing will help you decide which one could work for your business. Here are the comparative aspects to consider regarding whether to onshore or offshore.

Value for pricing

When venturing into outsourcing, the first thing that businesses inquire about is cost-effectiveness. So which between onshore and offshore services can help you cut costs?

For many reasons, the labor costs of offshore locations can be much less than onshore locations. Why? Let's look at certain production parameters, such as salaries.

If you are from a country with expensive labor, then you will find offshore outsourcing to be much more cost-effective.

When you offshore, you can take advantage of the lower wage rates in developing countries. For example, companies that hire employees in the Philippines can save up to 15% on their IT expenses.

We hate to break it to you, but onshoring means paying more. If you operate in a country with high tax rates, hiring an onshore company may hurt your bottom line.

Communication

Collaborating with an onshore team is much easier than an offshore team. Suppose you want to work with a team that understands your country's business environment. In that case, onshore outsourcing is ideal for you.

Offshoring, while deemed cost-effective, can pose challenges such as cultural differences and language barriers. In addition, when transferring operations abroad, multiple communication issues arise.

Therefore, you should consider cultural compatibility and language proficiency when choosing an offshore team.

If you are from an English-speaking country, you will definitely love the Philippines. Western culture is deeply ingrained in this country. Plus, they have a natural affinity with the English language. You can train them to match your work culture and speak with a specific accent.

Speed of execution

Meeting deadlines is as important as the costs. Of course, you want to work with a team that can deliver results at a fast turnaround time.

Because of low direct labor expenses, offshore companies have more flexibility in gathering resources ahead of a project. They also have robust manpower to ensure no deadlines are ever missed.

On the other hand, onshoring companies cannot afford to have idle resources. They must engage and train their staff to carry out new projects. Too often, they fail to adhere to the promised quality and timeliness.

Remember that a slow turnaround time can lead to major bottlenecks. Hence, when it comes to time-sensitive projects, go for the one that can meet your deadlines. Make sure they have a backup plan should they miss a deadline.

Quality assurance

When it comes to quality control, it's easy to solve issues with onshore outsourcing. If you want to teach a remote staff to do something specific, it's best to meet in person to grasp what's needed.

But if you are after quality work, offshore outsourcing is your best partner. Offshore companies claim to have qualified professionals who can accomplish the essential task.

Offshore companies allow you to access a global pool of talent. You can take advantage of their domain expertise and experience working with foreign clients. They also have the latest technologies for seamless handling of your business functions.

Operational risk

There's an inherent risk in entrusting your operations to a service provider. Clearly, both onshore and offshore outsourcing present operational risks. But there are ways to reduce or eliminate these risks.

When outsourcing, find a company that has effective risk management plans. Also, select a company with established quality standards and performance indicators. There should also be timelines and benchmarks to ensure you meet your goals.

Moreover, make sure your company's information remains private. There may be times when you must grant your service provider access to intranet sites and other sensitive corporate data. It is in your best interest to sign agreements to preserve the confidentiality of your data.

Two Asian offshore and outsource staff members, radiating warmth and professionalism, stand side by side, their smiles reflecting their genuine commitment to providing exceptional service to businesses, as captured by the camera in a bustling office setting.

Final Word: Onshore vs Offshore Outsourcing

Now that we have shed light on the debate onshore vs offshore outsourcing, it's time to consider your needs. You may want to talk to us because it's risky to make decisions without advice from experts.

KDCI has been in the offshore staffing industry for more than ten years. We have a wide range of offshore staffing services to help you acquire top talents in your company. Did we mention that we operate in the Philippines—the world's leading outsourcing destination? Yes! We have Filipino employees waiting to work with you.

Click the button below to get your FREE consultation today!

Contact Us

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Offshore Staffing
5 Most Offshored Ecommerce Back Office Support Services
July 24, 2023
Offshoring back office support boosts eCommerce growth. From Salesforce administrators to catalog specialists, the right team ensures efficiency and sustainable success in online retail.

Offshoring back office services is not only a cost-effective strategy. It’s also ideal for businesses like eCommerce with growth challenges.As your eCommerce business grows, it’s inevitable to have more diverse customer needs. Some businesses go for outsourcing some their operations to address such challenges. But most of them hire the wrong positions.According to SSON, Fortune 500 companies squander an estimated $480 billion owing to inefficient back-office activities. So how can you nail outsourcing services without losing your hard-earned money?Below, we listed the top five most commonly offshored back office support functions to help your eCommerce business achieve consistent, sustainable growth:

Back Office Support Functions Your eCommerce Business Might Need

1. Salesforce Administrator

Salesforce is one of the most powerful CRMs in the market. Businesses use this application to manage interactions with prospects and customers. With companies pushing toward digital transformation, the need for Salesforce administrators is increasing.For starters, they don’t have a handle on how Salesforce works. They are also baffled by its time-consuming configuration and setup.If your business is struggling with managing this tool, it’s time to offshore a Salesforce administrator.How can a Salesforce administrator help you with the administration of your Salesforce platform?Essentially, a Salesforce administrator’s job entails customizing a company’s Salesforce platform to improve the team’s workflows and procedures.A Salesforce administrator’s job description is frequently extensive. However, their scope of support may be broken down into specific functions:

  • Salesforce system upgrades and configuration for optimal integration
  • Management of all data stored on the platform
  • Importing of sales department leads, contacts, and other data
  • Upkeep of the sales cloud and creation of custom reports and dashboards
  • Performing diagnostic tests and duplicate entry cleansing
  • Documenting error reports and changes to field history tables

2. Data Entry Specialist

What is back office support without the implementation of an accurate data entry?Data entry may be as simple as entering product details on e-commerce platforms. But maintaining an effective data management system can take a massive chunk of time.If you have a large volume of data that requires daily processing, you may consider hiring a data entry specialist. Whether building spreadsheets or performing quality checks and data validation, a data entry specialist can help save your time.How can a data entry specialist improve your data management?The duties of a data entry specialist are not limited only to entering information into databases and systems. Data entry specialists are also expected to execute the following with speed and accuracy:

  • Examining data for errors and identifying irrelevant information
  • Checking and updating data into relevant database
  • Conducting research and obtaining further information for incomplete documents
  • Creating spreadsheets with a high number of figures that are error-free
  • Responding to requests for information and access to pertinent files
  • Keeping tangible copies of data arranged to make retrieval easier

3. Product Data Entry Specialist

So you have plenty of items to put on your eCommerce store but don’t have the means to do so? Are you struggling to keep your store regularly updated with product data? Maybe you need the robust support of a product data entry specialist.eCommerce is a fiercely competitive industry with an ever-demanding customer base. With emerging online marketplaces, it’s a challenge to attract customer attention.However, there’s a smart way to attract customer attention to your store. You can do this by presenting the appropriate product characteristics, descriptions, photographs, and reviews. This could be a lot easier if you have a product data entry specialist.How can a product data entry specialist keep your online store up-to-date?Most business owners hire product data entry specialists to better focus on their core business tasks. This is because product data entry specialists perform various functions to keep their stores up-to-date.Below is a quick overview of how product data entry specialists ensure all product data entry operations are highly accurate and error-free:

  • Entering all relevant product data such as product images, descriptions, prices, specifications, features, and offers
  • Obtaining product-related data from a variety of sources, such as catalogs and websites
  • Sorting items into various categories for an easier customer viewing experience
  • Deleting outdated products that are no longer available or have been discontinued
  • Optimizing product titles and descriptions to ensure they are original and keyword-rich
  • Upload product data for upselling and cross-selling opportunities

4. eCommerce Product Data Specialist

Companies that use e-commerce might have a lot of product data. Unfortunately, it often results in managing a huge inventory. Good thing there’s an expert that takes care of all aspects of product data.eCommerce product data specialists ensure that all data displayed on the eCommerce backend is updated and accurate. In addition, they perform critical functions not limited to implementing seasonal strategies and boosting the website’s catalog performance.Moreover, eCommerce product data specialists take charge of your data-related projects. For example, they can supply information in the system on particular product features if the description is lacking and needs to be improved. They may also use this information to create product descriptions that appeal to buyers.How can your business benefit from an eCommerce product data specialist?Hiring product data specialists offers many advantages to businesses using eCommerce. For hundreds of items displayed on the eCommerce site, these specialists manage bulk product data transfer, pricing optimization, content generation, and accurate data. Other than that, the key responsibilities of an eCommerce product data specialist may include:

  • Coordinating with multiple cross-functional teams to analyze product requirements
  • Conducting data market research to ensure product descriptions and features meet industry standards
  • Providing detailed information to assist eCommerce business owners in determining the administrator’s effectiveness
  • Studying visitors’ behavior and analyzing all of this data regularly
  • Maintaining product data accuracy across all sales channels

5. Product Catalog Specialist

The standard for effective eCommerce catalog management is straightforward. That is a user-friendly site with up-to-date information and enticing product images. But if this is not what your customers see from you, converting them into loyal customers is less likely to happen.Product catalogs are a great way to reach out to new customers, develop your consumer base, and show off all of your lovely items. However, creating a product catalog is more complicated than just throwing all of your items into a website. This is where a product catalog specialist comes in handy.A product catalog specialist knows the best practices in creating and maintaining a catalog. They give comprehensive product information that informs potential customers about what you offer. Hence, building brand trust for everything you sell.How can a product catalog specialist enhance your online catalog?There is more to catalog management than managing product-related information. To deliver a rich customer experience, a product catalog specialist does the following crucial tasks:

  • Manage eCommerce operations daily, including product catalog updates
  • Maintain control over the product material shown on website marketplaces
  • Resolve catalog difficulties to improve the speed of the catalog upload process
  • Manage and generate new product listings on the e-commerce platform
  • Ensure that the product information in the catalog is accurate and of high quality
Four dedicated offshored members of an Asian eCommerce back-office BPO team, located in a vibrant Philippine office, radiate enthusiasm and eagerness to help businesses flourish.

Offshore eCommerce Back Office Services to KDCI

Looking for a reliable partner for your eCommerce support services doesn’t need to be daunting. If you are an eCommerce business owner, you can benefit from more than ten years of our eCommerce expertise in back office support services.KDCI is a leading offshore staffing company based in Manila that offers full-service eCommerce solutions. Name it—customer support, digital marketing, eCommerce design, product information management, eCommerce web development, eCommerce web design—we have all the solutions to optimize your workflow, reduce costs, bring more revenues and increase your savings.Are you ready to talk to our experts? Then, click the button below to get your free consultation today!Contact Us

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Offshore Staffing
Top Companies That Offshore Operations Abroad & Their Success Stories
July 25, 2023
Many top companies, like Google, Microsoft, and Amazon, have effectively offshored operations for cost-saving and talent access. WhatsApp's initial success is tied to offshoring development, while Canva's rise to a $40 billion valuation partly credits its offshoring strategy. These examples highlight the strategic advantages of offshoring.

Companies that offshore their operations abroad are proof that offshore staffing works.Most of these companies credit their success stories to smart offshoring. Some built their companies from the ground up, while others saw positive ROI from shipping jobs abroad.If you still doubt what offshoring can do for your business just like how these companies that ofshore, it's time to hear these stories to inspire your future offshoring endeavors.Get to know the offshoring journeys of these big companies and how they scaled up and increased their profits.

Big Companies that Offshore their Operations to Other Countries

1. Google

If you have more than 135,000 employees, would you still offshore abroad? It's a resounding yes for this search engine giant! First on the list of companies that offshored is Google.

Google has two reasons for seeing greater value in offshoring. First, it enables them to hire people with skills they don't have in-house. Second, it allows them to cover work and parental leave surges for workers.

In fact, Google is one of the biggest US companies that offshore jobs to the Philippines. Google's outsourcing journey began in 2011 with the dispatch of 1,000 AdWords support positions to contact centers worldwide. The company decided to outsource additional IT tasks in 2016. For development, Google partnered up with Cognizant, a company located in the United States with offices in India.

According to a Bloomberg study, with a long history of offshoring, Google's overall number of contractors exceeded its in-house staff.

2. Microsoft

The company that revolutionized the software industry has also offshored abroad. Second on the list of companies that offshored is Microsoft.

In 2010, Microsoft had signed a three-year contract with Infosys (an Indian multinational IT company). The agreement included offshoring its technical help, database administration, and software application development. As a result, the company increased its ability to assist other clients in leveraging Microsoft's new technologies. Microsoft was the first software company to reach $1 billion in revenues. Through offshoring, it generated revenue of $108 billion in 2015.

3. WhatsApp

WhatsApp is Facebook's largest-ever acquisition. Before it was acquired for $16 billion, it had its humble beginnings with offshoring. WhatsApp's founders offshored its services to Russian coders to keep costs down in the early days. They used offshore expertise to manage the backstage, design solutions, and core app development.

By 2015, it had over 2 billion users globally. And by February 2020, it had become the world's most popular messaging app. With the help of outsourcing as part of its business strategy, WhatsApp being one of the big companies that offshore its services has made a huge growth and success to its business operations.

4. Amazon

The most successful retailer in the Western world has also resorted to offshoring. Amazon offshored its call center services to South Africa. The eCommerce giant had set up a Customer Service center in Cape Town. Clearly, South Africa was chosen for many reasons. One of which is its affiliation to European time zones and its ability to support the US during night hours.

In February 2018, Amazon opened a customer service outsourcing center in Cebu, Philippines. The customer service center was meant to support North American and UK customers.

Aside from customer support, Amazon is also one of the companies that offshored its research and development to Ukraine. It even bought Ring, a start-up company specializing in developing outdoor home security solutions. Ring has since been connected with other Amazon services, allowing live feeds from its devices to be displayed on Amazon Echo Shows.

5. Ford Motor Company

One of the global automotive manufacturing industry leaders has also leveraged the power of offshoring. Ford is also one of the successful companies that offshored its production to China due to growing demand for its automobiles and rising production costs in its home market. In addition, the corporation maintains manufacturing activities in Mexico.

It has also outsourced its back-office operations, software development, IT services, and customer support to India and other nations. It even has production plants in Thailand, Brazil, France, and China, with low-cost labor.

6. American Express

This multinational corporation has been practicing offshore staffing for decades. In addition, it is a pioneer in creating back-office operations centers in another country.

With offices in more than 40 countries, Amex is one of the American companies that offshore back-office activities. Hence, the company expanded in the Philippines and has grown to date. Amex offers business process outsourcing in the Philippines for international travel and payment card businesses, including but not limited to back-office support services, vendor management services, contact center services, technical support, and program management.

7. Samsung

Samsung has also been offshoring in the pursuit of reducing domestic jobs. It has offshored its production to nations such as the United States, which is a major customer of its products.

In 2005, it spent $500 million in its Austin semiconductor factory in Texas. The company used to keep everything about its cellphones in-house, from design to manufacture. That all changed in the second part of 2019 when the South Korean company began outsourcing significantly.

In fact, it has a new facility in India explicitly dedicated to the production of smartphones. Moreover, it has moved its customer service for Australian Samsung mobile consumers to the Philippines.

8. Canva

Companies that use offshoring successfully include Canva. This graphic design platform succeeded by utilizing their Sydney-based team in Manilla, Philippines headquarters with only six offshore employees.

According to Melanie Perkins, CEO, they opted to offshore to the Philippines since its family atmosphere inspired creativity. Canva decided in 2014 to outsource its graphic design, customer support, and back-office operations to the Philippines. The Manila team began with six workers to assist with marketing, customer support, and graphic design.

By 2018, the team had increased to around 250 members. This company is now valued at $40 billion. Perkins and her fiancé Cliff Obrecht attribute their start-up success to offshore staffing.

9. Telstra

The largest telecommunications company in Australia has been moving call center work to the Philippines.

Unfortunately, this resulted in job cuts across Australia. Like other telecommunications firms, Telstra must deal with client demands and technical issues. As a result, they require specialized client service. Many Telstra accounts are handled by a call center operator in the Philippines, which supplies competent employees to assist with customer support needs.

10. UnitedHealth Group

The largest healthcare company globally is among companies that have offshore operations abroad. Optum, a part of UnitedHealth Group company, recruits Filipino nurses from the Philippines for offshore business support services. The company is presently looking for consulting, customer service, project management, healthcare operations, engineering, and analytics help from its offshore staff.

Pre-service nursing, in which nurses at insurance companies, for example, assist in assessing patient requirements and determining treatment options, is one of the jobs being offshored overseas.

Three cheerful Asian offshore staff, situated in a bustling office with cityscape views, beam with readiness to provide exceptional service to companies that offshore.

Build Your Offshore Staff in the Philippines with KDCI

Companies that offshore their operations abroad demonstrated why the Philippines is the top outsourcing destination. Foreign companies outsource to the Philippines for one main reason: cost efficiency. It means companies get high-quality service for less cost.

If you want to expand your operation in the Philippines, consider KDCI Outsourcing. We are a leading offshore staffing company based in Manila. Click here to see the list of offshore staffing services we offer to support the growth of your business' products and services.

Are you ready to work with top talents in the Philippines? Hit the button below to get your free consultation today! Contact Us

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Inside KDCI
KDCI Marks Its 10th Anniversary of Continuous Success
July 25, 2023
Last October, KDCI celebrated its 10th anniversary amidst the COVID-19 pandemic. Find out here how we celebrated this memorable milestone.

A company’s 10th anniversary is definitely a milestone worth commemorating.According to the Bureau of Labor Statistics, only about one-third of enterprises—between 34% and 36%—make it to their 10th anniversary.So for KDCI to reach this milestone, it signifies that the company has led its people through good—and even challenging times like the COVID-19 pandemic.Last October 30, KDCI celebrated its 10th anniversary through an online virtual party. The company honored important milestones, including all the CSR initiatives it supported throughout the years.KDCI looked back on donation drives it initiated for calamity-stricken Filipinos and its volunteer engagements with the Philippine Red Cross. The company also recalled its support for children in orphanages and pandemic-related initiatives in behalf of health workers and front liners.To mark its ten years of continued existence, KDCI partnered with the Haribon Foundation and supported its forest restoration activities through the Adopt-a-Seedling program. The company has committed to planting 10 trees with them every month for the next ten months and collaborating with them beyond that to ensure the initiative’s long-term sustainability.As part of its corporate wellness program, KDCI also conducted various learning initiatives like the self-development eLearning program, webinars, and professional counseling to address pressing matters like mental health.In addition, KDCI acknowledged the hard work and accomplishments of everyone within the organization. Through the Years of Service Award, the company recognized employees for working with the company for a certain length of time. This year’s 10-year awardees shared significant milestones in their career, including their favorite memory of the last ten years in the company. Hopefully, they could inspire others to emulate their actions and hit the same milestones.

10-year awardees
10-year awardees
10-year awardees

In between messages, there were also raffle giveaways to get everyone excited. Moreover, event organizers launched the #KwentongKDCI Photo Essay Contest prior to the event. The contest aimed at encouraging everyone to share their memorable memories of the past years in the company. Out of many entries, three employees emerged as winners.

Kwentong KDCI winners

To cap off this year’s anniversary celebration, the company President, Raymond Jamin, and CEO, Tony Layug, gave a heartfelt message thanking everyone for their combined efforts resulting in the company’s continuous success.Again, KDCI congratulates everyone on this monumental occasion. It has been an incredible journey altogether. Let’s hope for the best in the coming years!

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Inside KDCI
KDCI Beefs Up Learning and Corporate Wellness Programs
July 25, 2023
KDCI's corporate wellness programs, including eLearning and webinars, tackle mental health issues and boost employee development during the pandemic.

The abrupt transition from working onsite to working remotely  has profoundly impacted the mental health and professional development of employees worldwide.Anxiety, depression, and suicidal thoughts have all increased among employees since the COVID-19 pandemic began. In addition, employees have experienced disruption to their education and professional development.To create a mentally healthier workplace while fostering a work environment conducive to learning, KDCI has launched two programs for its learning initiative: KDCI eLearning Program and KDCI Learning Webinar.

learning webinar

The company is built on highly-skilled workers. Thus, KDCI is committed to developing a positive mental health culture while providing opportunities for its staff to learn and grow.Early last year, KDCI eLearning Program was launched to provide employees access to any online course that will help them expand their knowledge base and ramp up their skills.Under this initiative program, employees were able to study the fundamentals of the Japanese language, write to sell like a pro through a copywriting course, and discover leadership fundamentals. Moreover, employees learned how to master Agile Scrum, get certified in Animation Techniques, and even improved their communication skills.The repercussions of the COVID-19 pandemic may have been felt across departments, but KDCI remained relentless in upskilling its workforce—ensuring all its employees will have a future-proof career. KDCI thrives as a people-centric organization, and as long as we have an empowered workforce that is eager to grow, we will make learning a massive part of everyday work.Furthermore, KDCI believes that good mental health is associated with increased learning and productivity. The company initiated the KDCI Learning Webinar late last year to strengthen employees’ well-being and mental resilience. Since the onset of the COVID-19 pandemic, employees have attended a series of webinars on subjects ranging from financial wellness, time management and mental health.

learning webinar 2

So far, KDCI has provided webinars such as (1) Road to Financial Wellness, which taught employees how to save and invest wisely, (2) Managing Stress and Anxiety While Working from Home, which discussed everyday stressors, signs and symptoms, support strategies, and recommended practical tips on how to manage stress and anxiety, (3) The Place of Joy in the Workplace, which advised employees how to find meaning and purpose at work, and (4) Thriving, Not Just Surviving, which gave insights on how to cope amidst continuing adversity.The COVID-19 virus may remain with us for the long term. But with KDCI’s ongoing efforts to improve professional development and corporate wellness programs, the company, together with its people, will definitely come out stronger after this pandemic.

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Inside KDCI
How KDCI Is Keeping Up With the COVID-19 Pandemic
July 25, 2023
KDCI has been actively reaching out to our community even before the pandemic, find out here how we keep the bayanihan spirit alive throughout the years.

The Bayanihan spirit lives on among Filipinos even in the face of adversity. And here at KDCI, we continue to partner with change agents to solve social problems in the community.Even before the coronavirus became a pandemic, KDCI has been actively working with the Philippine Red Cross. Through donation drives, KDCI was able to help those heavily affected after the onslaught of typhoon Habagat in 2012, which left millions of Filipinos homeless.

Moreover, KDCI rendered assistance to the victims of the Taal volcano eruption, which resulted in damages to infrastructure and livelihoods, disruption of essential services, and evacuation of more than 135,000 people.On the front of disaster relief, KDCI always steps in to ensure that the company always provides the proper assistance to the right people at the right time across all stages of disaster recovery, from early preparedness to long-term recovery.Apart from responding to the needs of calamity-stricken areas in the country, KDCI also became a faithful supporter of orphaned and abandoned children.In partnership with Concordia Children’s Services, the company was able to spend time and support abandoned and neglected children. Every child is special, and thus, KDCI believes in the importance of creating a life-long impact on these angels’ lives.KDCI has already been doing a phenomenal job in working towards the common good. When the pandemic hit the Philippines, the company further ramped up its CSR initiatives to help our health workers curb the COVID-19 transmission.During the pandemic, KDCI came to the aid of Pasig Doctors Medical Center and Pasig City Children’s Hospital—two of the many hospitals in Pasig City that serve as COVID-19 facilities. KDCI experienced firsthand the impact of the pandemic on employees and the workplace. Thus, the company would want these hospitals to rise above these challenging times through adequate support and assistance.

COVID-19 response

While COVID-19 response is our top priority, KDCI also looks forward to working with other sectors in the coming years. As long as our employees are interested in broader social issues, the Bayanihan spirit at KDCI will continue to live on.

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Inside KDCI
KDCI Supports Haribon's Forest Restoration Activities
July 25, 2023
As part of its mitigation efforts to tackle climate change, KDCI supported Haribon's forest restoration activities.

While most of the human population is focusing on the aftermath of the COVID-19 pandemic, the continuing threats of climate change are happening at an even faster rate.In the latest report from the Intergovernmental Panel on Climate Change (IPCC), it was revealed that the planet will most likely approach or exceed 1.5 degrees Celsius (2.7 degrees Fahrenheit) of warming over the next two decades.So what happens if the world warms up over 1.5 degrees Celsius?Unfortunately, going above 1.5 degrees of warming will expose roughly 14 percent of Earth’s population to severe heat waves. As a result, all of us will be vulnerable to cardiovascular, renal, and respiratory problems.That said, it’s timely and relevant for companies to tackle climate change with a two-pronged approach: mitigation and adaptation. As part of its mitigation efforts, KDCI, in partnership with the Haribon Foundation for the Conservation of Natural Resources Inc., supports forest restoration activities through the Adopt-a-Seedling program.

Under Haribon’s Forests for Life movement, the Adopt-a-Seedling program aims to plant indigenous trees on one million hectares of damaged Philippines forests. Trees absorb around 90% of all carbon emissions, contributing to global warming. Therefore, increasing and maintaining forests is a critical response to climate change.To mark the company’s 10th anniversary, KDCI adopted 10 seedlings which were planted last November 26, 2021. The program also followed seedling production, community training, and nursery installation, livelihood incentives, site preparation, upkeep, and monitoring until the foundation is confident that the seedlings planted will develop on their own.

The forest restoration campaign with Haribon is part of KDCI’s long-term goal of promoting biodiversity and species conservation. For KDCI, this campaign is not a one-time event only but rather a long-term commitment towards environmental stewardship. The company also believes that much more than tree planting is required to rehabilitate damaged landscapes and mitigate climate change.KDCI hopes that once restrictions are lifted and our pandemic situation gets better, the company will be more active in this activity. But in the meantime, let our seed of hope become our first step towards mitigating the continuing threat of climate change.

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Offshore Staffing
Everything on Outsourced Accounting: Services Selection & Benefits
July 24, 2023
The U.S. financial sector is seeing a 7.5% annual growth in outsourcing, driven by post-COVID-19 adjustments. With 71% of financial CEOs opting for outsourcing or offshoring, tapping into cost-effective services like accounting, especially in regions like the Philippines, can offer significant savings. Benefits extend beyond cost, including enhanced expertise and operational efficiency.

Outsourced accounting services have expanded steadily over the years. Based on recent statistics, outsourcing in financial services in the US will continue to rise by 7.5% annually. The increase is due to businesses reorganizing their operations and recuperating from the consequences of COVID-19.Many businesses are now leaning towards outsourcing. In fact, 71% of CEOs in the financial services industry outsource or offshore parts of their services.Before you jump into outsourcing, there are a few things you need to jot down. So let's begin first with accounting outsourcing services!

What is accounting outsourcing service?

Accounting outsourcing is a service that provides small firms with comprehensive accounting department expertise. Companies outsource their day-to-day transaction coding, accounts payable, accounts receivable, payroll, management financial reporting, and many more services in this service.Outsourced accountants assist firms in staying on track with payments, financial development, bookkeeping, and other company costs. In addition, they advise small companies on the optimal investment and structure for their firm to achieve financial stability.With experience and expertise, an outsourced accountant's market value rises. In the United States alone, the typical hourly pay for accounting and bookkeeping services ranges from $12 to $25. But you can save up on costs if you outsource to the Philippines.

What are the different types of accounting services?

1. Public Accounting

Public accounting refers to services that provide accounting knowledge and services to businesses, governments, non-profit organizations, and individuals. The size of public accounting companies varies, from solitary practitioners to a few large worldwide firms with hundreds of thousands of CPAs across the world.Certified public accountants, or CPAs, are frequently engaged in public accounting. They analyze a company's financials for public disclosure as a third party. In addition, they may also prepare tax returns for individuals and businesses. Audits, consultancy services, and tax advice are some of their duties.

2. Management Accounting

All accounting aimed at informing management about operational business KPIs is referred to as management accounting. It analyzes data to assist management in making well-informed decisions that reduce risk and increase profit for the company.Management accountants analyze performance and plan to predict, budget, and measure them, then deliver them to top management to help with operational decisions. In short, they investigate and explain the "why" behind the figures reported.

3. Governmental Accounting

To simply put, this service records and manages all financial transactions incurred by the government. Also, it audits government agencies' records as well as private firms and people that pay taxes.Government accountants also conduct audits of firms that are subject to various government laws. One of which is corporations that provide government contract services or non-profit organizations that receive government funding.

4. Internal Auditing

Here, accountants conduct internal audits to evaluate a company's controls and identify fraud, waste, or abuse evidence. They also analyze risk management and verify that it is efficient, effective, secure, and compliant.An internal audit, for example, might identify hazards to the organization's reputation if it uncovers employee safety breaches or instances of unjust treatment.

Realistic hands of one person dance across the keyboard as they diligently type on the laptop, while the screen displays information showcasing a range of BPO accounting services, such as graphs, numbers, and ready to empower businesses with financial excellence and the background shows an Asian-setting office.

Why outsource accounting services?

Having an outsourced accountant for your business can give you real-time updates on the condition of your finances. Below are some of the benefits of having outsourced accounting services.

Maintain lower costs

Hiring an outsourced bookkeeper is less expensive than employing an in-house bookkeeper. One reason for this is the absence of "hidden costs" associated with keeping a full-time workforce. These hidden costs are not limited to sick pay, vacation pay, benefits, and taxes.

Maintain lower costs

Hiring an outsourced bookkeeper is less expensive than employing an in-house bookkeeper. One reason for this is the absence of "hidden costs" associated with keeping a full-time workforce. These hidden costs are not limited to sick pay, vacation pay, benefits, and taxes.

Tap into world-class expertise

Outsourcing allows you to access world-class accounting and business solutions. The work output of outsourced accounting services follows high-quality standards. Not only does the function of accounting demand it, but the professional accounting service provider's reputation also depends on it.

Access to the latest technologies

Outsourcing companies have cloud-based technology platforms to provide you with real-time, automated reporting. Outsourced accountants use it to implement processes in your company. It is one of many ways to increase efficiency in your company.

Flexibility to scale up human resources

An outsourced solution allows you to ramp up accounting services as needed. During tax season, for example, your company may require a large volume of assistance. As a result, you may need a partner to handle half of your operation.

Improve your operational efficiency

Your business can do more in a faster turnaround time with outsourcing. For example, when you let a skilled accountant work on your finances, you save tons of time. In addition, you will have enough time to focus on your core business functions.

How to outsource accounting services?

Before you look for an accounting service provider, you need to identify first what expertise your business needs.There are a variety of specialty areas in accounting. Here at KDCI, we have the following specialists you may integrate into your company.

Bookkeeper/Accountant

Our bookkeeper/accountant can handle your entire accounting process and record financial transactions.If financial statements confuse you, that's a sign to hire accountants. They can coach you in all things financial.

Accounts Payable Specialist

If your company struggles to manage your expenses, it's time to hire an accounts payable specialist.Accounts payable specialists process payments, verify invoices, and perform account reconciliations.

Accounts Receivable Specialist

The primary duty of accounts receivable specialists is to receive payments on invoices. Therefore, you should hire these specialists to increase your accounts receivable turnover.Moreover, they oversee billing operations and processes to ensure the collection of account balances.

Financial Statement Prep

This service combines accounting data into a standardized set of financials known as financial statements. In general, financial statements reflect a company's performance, liquidity, and cash flows.Banks, for example, can use financial statements to assess the ability of your company to pay debts.

Revenue Accounting Expert

This expert's primary responsibility is to monitor accounts payable and receivable strictly. They also keep track of tax deductions and costs, provide progress and revenue reports, and keep track of all transactions.If managing revenues is challenging for you, there's no doubt you need a revenue accounting expert.

In a bustling Asian office, a dedicated real Asian people BPO outsourced accounting staff, adorned with smiles and fueled by collaboration, diligently focused on work while on their laptops, providing exceptional accounting services to businesses with unwavering commitment.

KDCI's Outsourced Accounting Services

Are you overwhelmed with numbers, invoices, and receipts? Stop trying to do more with fewer resources and outsource to a reliable service provider!Here at KDCI, we offer offshore staffing solutions for finance and accounting. In addition, we provide value-added accounting services tailored to meet your business needs.Are you ready to outsource? Then, click the button below to get your FREE consultation with our experts!Contact Us

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Offshore Staffing
Why Should You Have an Outsourced Graphic Design Team? 5 Reasons Why
July 24, 2023
Outsourcing graphic design ensures brand consistency, saves on technology and personnel costs, and allows businesses to focus on core activities. Leveraging a well-designed brand can directly influence consumer choices, boosting profitability and fostering loyalty.

An external graphic design team and a group of in-house graphic designers are often compared for two main reasons: productivity and cost-effectiveness. But why is it better to outsource during these volatile economic times? This article gives a rundown of the benefits of outsourcing graphic design team for your business.

Maintain brand consistency across your business

Businesses that don’t leverage graphic design services may fall prey to brand inconsistency. “Well, I think I can still generate profits even if I don’t consider color palettes!” How are you sure? Did you know that companies with solid and consistent branding are 20% more successful than those with weak or inconsistent branding? Moreover, inconsistent branding creates confusion for your customers. Also, it can damage your public reputation. When it comes to inconsistent branding examples, businesses can learn from Tropicana. The beverage manufacturer decided to try rebranding all aspects of its well-known product and packaging at once in 2009—the result: bad branding and ultimate logo failure. To sum up, consumers could not identify the product on the shelves, resulting in a decrease in sales. So whether it is a font or color palette, you can’t underestimate the cost of inconsistent branding. That said, you need to set brand guidelines to avoid branding mistakes. Certainly, a graphic design team can help you create clear rules and standards for your visual and written materials. Read: How to Create a Remarkable Brand Identity for Your Star

Gain access to the latest graphic design technologies

Do you have any idea how expensive the Adobe suite of products is? “Nah. But I think it will not affect our bottom line. ”To give you a ballpark idea, your membership will be automatically paid at the usual subscription cost, which is currently US$29.99/month. So if you have more than five in-house graphic designers, we can’t imagine how much you spend on these technologies alone. Conversely, when you delegate a team of graphic designers, you can save a lot. This is because they already have these tools at their disposal. In addition, they have worked with various clients outside your niche. Hence, they can help your design and marketing outpace your competition.

Focus more on your core business activities

Have you experienced getting stuck in excessive revision cycles? Like you have to micromanage your graphic designers to ensure they follow your brand guidelines? “Yes! And sometimes, I get caught up with nitpicking over tiny details! ”Well, that’s counterproductive, to say the least. If you want to focus on your core business activities, then outsource your graphic design needs to a service provider. You know you have passed it over to the professionals when you outsource. You don’t have to worry about quality or performance reviews anymore. In addition, you can be more productive while focusing on your business growth.

Reduce your company’s costs

Do you know that you can cut costs by outsourcing instead of hiring in-house graphic designers? “So there is a way to keep my labor costs low? ”In the United States alone, the average salary for a Graphic Designer is $50,227 per year. But when you outsource, you can hire the most experienced graphic designer for only $8-$100 per hour. In addition, you can pay only for the services you need, and only when they are necessary. Therefore, outsourcing is more profitable than hiring in-house graphic designers. Also, you can save on resources since you don’t need to provide facilities, space, computer equipment, and programs. You also don’t have to worry about payroll, incentives, and training costs.

Build profits for your business

A graphic design team can increase your profits by generating user-friendly, captivating, and appealing materials. “I don’t know. I’ll take that with a grain of salt. ”A research survey by the Paper and Packaging Board revealed that 72% of consumers admitted that the design of a product's packaging sways their decision to buy it. It may take time to see tangible results in your profits. But a high-quality brand is your best investment for high returns. A high-quality brand can help you gain more customers. In addition, customers that sense a connection with your company are more likely to return

A diverse and energetic team of five Asian outsourced graphic design team radiate warmth in their bustling office, their smiles reflecting a readiness to assist BPO businesses with their outsourced needs.

Hire a dedicated graphic design team for your business

Do you need help with your social media banners, print designs, email designs, and brand guides? Worry no more! We have a team of graphic designers looking forward to working with you! Here at KDCI, we employ top talents in the Philippines who can cater to the business needs of the global market. So let our graphic designers breathe new life into your brand while you rise above the noise in the digital space. Are you ready to outsource your graphic design needs? Then, click the button below and get your FREE consultation with our experts! Contact Us

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