Our team is looking for someone who has a sharp eye for data integrity to fit this role. We work with a variety of clients from Europe and US to back up their eCommerce projects. We’re in the process of building a solid team and we need dedicated technical support specialists to complete it.
Provide excellent customer service to improve company image.
Deliver customer service through the phone for inbound and outbound calls.
Act as an interface between the customers and the company by attending to their queries, taking in product orders and handling consumer complaints.
Provide accurate information to customers and ensure satisfaction.
Enhance customer experience with surprise and delight opportunities.
Take the extra mile by making sales and engaging customers during a call when necessary.
Provide technical support, consultation and on-site/remote diagnostics on products through troubleshooting, analyzing problems, and searching for solutions.
Supports efforts to develop training resources and reduce product problem resolution time.
Enjoys customer interaction and takes the extra mile to engage customers.
1 year of relevant experience in customer service.
Relevant experience in Customer Services such as chat and email support for eCommerce, online retail, and/or catalog retailer service is a plus.
Possess skills to provide support through phone calls.
Good sense for measuring call disposition.
Excellent communication skills through verbal and written means. Adept at using a computer, the internet, and social media.
Must be willing to work on a night shift.
The applicant must be ready to work at Ortigas Center, Pasig City
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Supoort
Work Schedule: 5-day work week, night shift
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Annual Performance Evaluation
Referral Incentive Program
Company-sponsored Trainings and Seminars
Monthly Food Party
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KDCI Outsourcing is the leader in Philippine offshore staffing in the fields of creative design, digital marketing, eCommerce, back office support, and web development. With over 20 years of experience in outsourcing, we help our clients build and grow custom offshore teams that are fully dedicated to their business.