KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients, and are involved in various cutting-edge e-commerce projects. We need inbound customer service representatives to join our team of Contact Solutions specialists.
Responsibilities
- Project the company image by providing excellent customer service
- Deliver customer service through phone (both inbound)
- Act as an interface between the customers and the company by attending to their queries, taking in product orders and handling consumer complaints
- Provide customers with accurate product information and even make sales in certain situations
- Responsible for providing technical support, consultation and on-site/remote diagnostics on products/systems including troubleshooting, problem analysis and solutions.
- Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources
- Enjoys customer interaction and take the extra mile to engage customers
Requirements
- Must be able to provide an excellent phone support to clients
- Experience supporting customers through chat and email is an advantage
- At least a year relevant experience in Customer Service
- Has an excellent phone disposition, and excellent communication skills, both verbal and written
- Experience in e-Commerce, Online Retail and/or Catalog Retailer service experience is an advantage but not required
- Computer, Internet and Social Media savvy
- Must be willing to work on a night shift
- Willing to work in Ortigas Center, Pasig City
| Snapshot |
|---|
| Location: Ortigas Center, Pasig City |
| Employment Type: Full-time |
| Department: Contact Services |
| Work Schedule: 5-day work week, night shift |
Benefits
- Medical & Dental Plan
- SSS, Philhealth, and HDMF
- Paid Sick Leave
- Paid Emergency Leave
- Convertible Vacation Leave
- Maternity/Paternity Leave
- Annual Performance Evaluation
- Performance-based Bonuses
- Overtime Pay
- Holiday Pay
- Night Differential
- Referral Incentive Program
- Company-sponsored Trainings and Seminars
- Monthly Food Party