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Technical Support Specialists

Ortigas Center, Pasig City |
Our team is looking for someone who has a sharp eye for data integrity to fit this role. We work with a variety of clients from Europe and US to back up their eCommerce projects. We’re in the process of building a solid team and we need dedicated technical support specialists to complete it.

Responsibilities

  • Provide excellent customer service to improve company image.
  • Deliver customer service through the phone for inbound and outbound calls.
  • Act as an interface between the customers and the company by attending to their queries, taking in product orders and handling consumer complaints.
  • Provide accurate information to customers and ensure satisfaction.
  • Enhance customer experience with surprise and delight opportunities.
  • Take the extra mile by making sales and engaging customers during a call when necessary.
  • Provide technical support, consultation and on-site/remote diagnostics on products through troubleshooting, analyzing problems, and searching for solutions.
  • Supports efforts to develop training resources and reduce product problem resolution time.
  • Enjoys customer interaction and takes the extra mile to engage customers.

Requirements

  • 1 year of relevant experience in customer service.
  • Relevant experience in Customer Services such as chat and email support for eCommerce, online retail, and/or catalog retailer service is a plus.
  • Possess skills to provide support through phone calls.
  • Good sense for measuring call disposition.
  • Excellent communication skills through verbal and written means. Adept at using a computer, the internet, and social media.
  • Must be willing to work on a night shift.
  • The applicant must be ready to work at Ortigas Center, Pasig City

Snapshot

Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Supoort
Work Schedule: 5-day work week, night shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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