Technical Support Specialists

Ortigas Center, Pasig City
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KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients, and are involved in various cutting-edge e-commerce projects. We need inbound customer service representatives to join our team of Contact Solutions specialists.

Responsibilities

  • Project the company image by providing excellent customer service
  • Deliver customer service through phone (both inbound)
  • Act as an interface between the customers and the company by attending to their queries, taking in product orders and handling consumer complaints
  • Provide customers with accurate product information and even make sales in certain situations
  • Responsible for providing technical support, consultation and on-site/remote diagnostics on products/systems including troubleshooting, problem analysis and solutions.
  • Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources
  • Enjoys customer interaction and take the extra mile to engage customers

Requirements

  • Must be able to provide an excellent phone support to clients
  • Experience supporting customers through chat and email is an advantage
  • At least a year relevant experience in Customer Service
  • Has an excellent phone disposition, and excellent communication skills, both verbal and written
  • Experience in e-Commerce, Online Retail and/or Catalog Retailer service experience is an advantage but not required
  • Computer, Internet and Social Media savvy
  • Must be willing to work on a night shift
  • Willing to work in Ortigas Center, Pasig City

Snapshot
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Contact Services
Work Schedule: 5-day work week, night shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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