Technical Support Specialists

KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients, and are involved in various cutting-edge e-commerce projects. We need inbound customer service representatives to join our team of Contact Solutions specialists.


  • Project the company image by providing excellent customer service

  • Deliver customer service through phone (both inbound)

  • Act as an interface between the customers and the company by attending to their queries, taking in product orders and handling consumer complaints

  • Provide customers with accurate product information and even make sales in certain situations

  • Responsible for providing technical support, consultation and on-site/remote diagnostics on products/systems including troubleshooting, problem analysis and solutions.

  • Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources

  • Enjoys customer interaction and take the extra mile to engage customers


  • Must be able to provide an excellent phone support to clients

  • Experience supporting customers through chat and email is an advantage

  • At least a year relevant experience in Customer Service

  • Has an excellent phone disposition, and excellent communication skills, both verbal and written

  • Experience in e-Commerce, Online Retail and/or Catalog Retailer service experience is an advantage but not required

  • Computer, Internet and Social Media savvy

  • Must be willing to work on a night shift

  • Willing to work in Ortigas Center, Pasig City


  • Unit 3007-3008 One Corporate Centre, Julia Vargas Ave. cor. Meralco Ave., Ortigas Center, Pasig City
  • +63 917 527 4488
  • Skype: mellany.marcaida_kdci
  • Monday - Friday: 9:00am - 6:00pm PHT

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