Outsourcing is the lifeline of modern businesses. And if you’ve been captivated by the success of brands that took advantage of outsourcing solutions, it’s high time you explore how this strategy can be a huge game-changer. From innovation to global expansion, the possibilities are endless.
While the Philippines has 851 registered BPOs, choosing the right outsourcing partner can make or break your success. You might be wondering: “What’s the best BPO company?” The answer: There’s no single “best” outsourcing company. It comes down to working with a service provider that aligns with your goals and needs.
To help you out with your search, we’ll compare the features and services of Philippine BPOs with Key Discovery Consulting Inc.(KDCI) Outsourcing.
Getting to Know KDCI Outsourcing
Based in Manila, Philippines, KDCI Outsourcing is a leading outsourcing company composed of veteran business executives and high-caliber employees. Since 2011, it has garnered a positive reception from big-name brands and small and medium-sized enterprises (SMEs), evidenced by its collection of client success stories.
1. Scope of Services
KDCI Outsourcing partners with businesses from various industries, delivering cost-effective services spanning from outsourced accounting and finance to outsourced web design and web development. It doesn’t follow a one-size-fits-all approach, though.
KDCI’s Outsourcing experts personalize each offshore solution according to the client’s unique business functions and needs. Through its tailored approach to outsourcing, businesses can meet their goals and achieve unparalleled success.
2. Portfolio
KDCI Outsourcing’s design portfolio and case studies showcase its employees’ expertise in design, customer service, marketing, and many more.
Each portfolio piece and case study details how KDCI’s custom offshore solutions have helped clients scale smartly without increasing costs, achieve better operational efficiency, increase website traffic and ratings, and earn more revenue.
3. Scalability
KDCI Outsourcing builds scalable offshore teams. This way, you can double (or triple) your headcount faster at lower costs — and at the same time, enjoy seamless productivity and operational efficiency during high seasons of workload.
4. Technology
Using the latest AI and automation technologies, KDCI Outsourcing delivers a streamlined workflow that accelerates production and turnaround times without sacrificing quality. Because it treats technology as the backbone of its operations, KDCI Outsourcing ensures that employees are proficient with new software and tools to support the evolving needs of clients.
5. Pool of Experts
Whether your company is on the hunt for an offshore graphic designer or an outsourced real estate virtual assistant, KDCI Outsourcing can source the right expert to supplement your in-house workforce.
As the best offshore staffing company, KDCI Outsourcing not only employs industry-standard hiring processes to vet potential candidates, but it also invests in its people to maintain its long-standing reputation of excellence.
To date, the company has a diverse pool of junior, mid-level, and senior employees, with project managers and team leaders at the helm of each offshore team.
6. Culture Match
KDCI Outsourcing’s Filipino employees have excellent English communication skills. This allows them to communicate with foreign clients without language barriers. Plus, the Philippines’ historical and cultural affinity with the West equips KDCI’s employees with the cultural compatibility Western clients need for effective collaboration.
7. Utilization of AI
At KDCI Outsourcing, AI technology lays the groundwork for success and efficiency. Its integration of AI not only assists customer service agents, but this technology also accelerates graphic design and the production of marketing collateral.
KDCI Outsourcing continues to explore and test the boundaries of AI in all facets of business operations, continuously exposing its staff to new AI tools so they can stay ahead of the game and provide technology-driven outsourcing solutions to SMEs and large businesses.
KDCI Outsourcing Vs Other BPO Companies
This section outlines how KDCI Outsourcing’s services match up with its competitors. By comparing KDCI with other BPO companies, you can make an informed decision about which outsourcing company best aligns with your brand, culture, and needs.
1. KDCI Outsourcing Vs TaskUs
TaskUs is a well-known Philippine outsourcing company specializing in sales outsourcing, customer service, financial compliance, learning as a service, and many more. Renowned for its expertise in content moderation, the firm combines AI and human moderators to automate moderation while maintaining nuance and ethics in reviewing content.
Both KDCI Outsourcing and TaskUs leverage AI in their operations. However, KDCI Outsourcing caters to a wider scope of industries, including engineering. If you’re outsourcing content moderation, TaskUs is a better choice due to its innovative moderation technology.
2. KDCI Outsourcing Vs Accenture
Accenture is a multinational company with decades of experience in providing world-class consulting, technology, and operations services in various industries, including defense and aerospace, retail, and life sciences. Accenture’s consulting services span from cybersecurity to financial consulting and risk management.
Like TaskUs, this award-winning company has made a name for itself in content moderation, having collaborated with Facebook to review online content that violates the platform’s Terms of Service.
Choosing between KDCI Outsourcing and Accenture depends on your needs. Accenture is great for its consulting services and diverse outsourcing solutions. If your business operates in the aerospace or any niche or technical industry, this company will serve you well, too.
Alternatively, KDCI Outsourcing is better for clients like SME business owners who want tailored yet comprehensive outsourcing services.
3. KDCI Outsourcing Vs Concentrix
Concentrix is also a trusted name in the BPO industry. It has partnered with over 2,000 clients from around the world, delivering world-class outsourced customer service, B2B sales, product development, content moderation, virtual assistance, and the like. Still, Concentrix's forte lies in customer support, integrating AI to simplify workflow and enhance the customer experience.
Like KDCI Outsourcing, Concentrix’s outsourcing solutions are designed for scalability, allowing businesses to tap into international markets without sacrificing cost, efficiency, and quality of service.
However, Concentrix is recommended for clients who want comprehensive, technology-driven customer support. Plus, its deep knowledge and expertise of CX strategy and technology give clients the confidence to innovate their customer service at scale.
KDCI Outsourcing’s outsourced customer support is also backed by technology, with AI working hand-in-hand with human agents to ensure a hassle-free, highly personalized customer correspondence. With KDCI’s customized outsourced staffing solutions, clients can focus on core business operations while closing talent gaps and reducing time-to-hire.
4. KDCI Outsourcing Vs Alorica
Alorica is another well-established customer service BPO company in the Philippines. According to the firm’s official website, clients have an average tenure of 10 years — a testament to its reputation as a client-centric company and an “industry disrupter” in customer experience.
Alorica also delivers world-class financial services, professional and managed services, and Trust and Safety services (Ex: content moderation and fraud prevention). Because the company values Diversity, Equity, and Inclusion (DEI), Alorica’s approach to workplace inclusivity helps ensure that its diverse workforce maintains a high level of performance.
This makes Alorica suitable for clients who embrace cultural diversity. However, unlike the company’s laser-focused outsourcing solutions, KDCI Outsourcing presents clients with a buffet of services beyond customer support and finance.
Both companies invest in their employees. Alorica boasts employee experience programs to engage staff members, whereas KDCI exposes and trains its experts on using the latest industry-specific tools to augment service delivery.
5. KDCI Outsourcing Vs Unity Communications
Unity Communications is a premier BPO company with offices in Mexico, the Philippines, and the United States. With over 2,000 agents, this outsourcing firm excels in delivering state-of-the-art nearshore, offshore, and onshore outsourcing services to start-ups, SMEs, and large enterprises — helping them craft a success story that surpasses expectations and redefines growth metrics.
Unity Communications’ services include outsourced data entry, Contact Center As A Service (CCaaS), e-commerce contact center, digital marketing, e-commerce support, IT support, tech support, virtual medical assistance, and Employer of Record (EOR). Like KDCI Outsourcing, these solutions are tailored for each industry and streamlined to minimize bottlenecks and enhance customer satisfaction.
Although Unity Communications offers offshore outsourcing, it’s aimed at businesses that want the tighter collaboration and better time zone alignment that nearshore and onshore outsourcing bring.
What sets KDCI Outsourcing apart is its focus on building offshore teams that are an extension of your team. By treating offshore teams as partners rather than mere service providers, both in-house and outsourced staff can collaborate on equal footing, prompting an exchange of ideas and efforts that serve the interests of KDCI and the client.
6. KDCI Outsourcing Vs SuperStaff Outsourcing
SuperStaff Outsourcing is a BPO company with headquarters in Colombia and the Philippines. Its approach in outsourcing centers on consistency, transparency, scalable processes, and cost advantage. This enables SuperStaff to provide BPO services that surpass ROI and minimize risks.
The company excels in customer service, e-commerce, multilingual customer support, back office support, knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO). Through these services, the company promises enhanced brand presence, optimized resource allocation, cost savings, efficiency, and round-the-clock productivity.
SuperStaff’s strength lies in risk management, offering clients the stability and peace of mind they need to scale or enhance their operations in a dynamic market. Its multilingual customer support is worthy of praise, too. As of this writing, it offers customer support in Mandarin Chinese, French, German, Japanese, Korean, and many other languages — making SuperStaff a great BPO provider for clients with global customers.
On the other hand, KDCI’s strength in AI integration gives it a competitive advantage in the BPO industry. Thanks to AI technology, KDCI can streamline graphic design, speed up responses to queries, and analyze large data volumes — with its expertise in business intelligence enhancing decision-making processes and operational efficiency.
4 Tips for Choosing A BPO Company
Choosing the right BPO company is like selecting the best candidate from a pool of applicants. Below are three 4 tips to help you evaluate potential outsourcing partners.
1. Do Your Research
You can’t hop into a discovery call unprepared. To ensure a productive meeting with an outsourcing expert, arm yourself with information about your goals and pain points. This means identifying talent gaps and bottlenecks in workflow, as well as acknowledging business lowlights such as poor website traffic and unprofessional marketing collateral.
M1ost importantly, do a background check of your shortlisted BPO companies. Dive deep into their portfolio and case studies, read client reviews, and explore their website for information about their services and the industries they have worked with.
Knowing a company’s mission, vision, and core values can help you decide which service provider aligns with your expectations, goals, and workplace culture.
2. Set Your Budget
Outsourcing costs money. To help you create a realistic budget, consider the following factors:
- Project scope: Larger project scopes demand more resources, potentially increasing outsourcing costs.
- Level of expertise: Senior-level employees as well as those with specialized skills command higher rates. Rates also vary between locations, so be sure to factor this into your budget.
- Headcount: Building a full-size offshore team can increase outsourcing costs.
- Technology: Most BPO companies employ technology in their services. Service providers with robust and sophisticated technology entail additional costs on your end.
- Service fees: Outsourcing companies charge a service fee. However,
With outsourcing companies offering flexible pricing options, you can find the right provider that fits your budget. Although there are budget-friendly outsourcing companies, always remember that cheap doesn’t equate to business compatibility.
3. Review the Contract
Carefully read and understand the clauses of the contract. When you start working with your outsourcing partner, uphold your part of the contract to prevent disputes and rifts in your partnership.
4. Request A Trial
Outsourcing is risky. Hence, clients who err on the safe side prefer working — albeit temporarily — with a BPO company that offers a trial period. By requesting a trial period, you can assess firsthand your outsourced team’s performance and decide whether to continue or end the partnership.
Create Your Success Story With KDCI Outsourcing
At KDCI Outsourcing, we strive to be the best offshore staffing company for our clients — whether they’re multinational companies or up-and-coming SMEs.
Your success story begins with KDCI’s offshore team, built to scale and provide 24/7 support without burdening you with inefficiencies and financial strains.
Ready to embrace a new chapter of success? Get in touch with KDCI Outsourcing today!
