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Lauded as one of the top business process outsourcing (BPO) and call center capitals of the world, the Philippines is an outsourcing paradise for many businesses globally— especially developed countries.
Its long-standing reputation as one of the best countries for outsourcing shows that the Philippines has a lot to offer to companies looking to expand their operations and scale their growth.
Need more convincing? We listed 10 reasons to outsource to the Philippines, from higher profitability to world-class data security.
Here are the top 10 reasons why you should pick the Philippines as your offshore outsourcing destination for your next outsourcing initiative.
Lower costs mean higher profit margins. Outsourcing to developing countries like the Philippines means lower labor costs, lower overhead, and lower taxes. All of these things translate to you being able to get the most value for your money, so you can run your business with higher profit margins while saving more on labor and overhead.
With Filipinos earning an average of $325.15 USD a month, scaling your business becomes a more cost-efficient endeavor, allowing you to double or downsize your Filipino workforce as needed without exceeding your budget or overspending on local hires.
The Philippines, with its 7,641 islands, is home to a large talent pool of skilled professionals who are passionate and highly motivated to excel in multiple fields. Because it has 13,128,017 college graduates as per the Philippine Statistics Authority’s (PSA) data, there is no shortage of talent and expertise in the Philippines.
Hence, the Filipino workforce is a great resource to tap into when you need exceptional talent for your company.
Apart from the Philippines’ 90% basic literacy rate, it is also recognized as one of the countries with the most number of English speakers at 111,046,913. In the ASEAN (Association of Southeast Asian Nations) region, the Philippines is one of the top countries with the highest English proficiency score of 570, second only to Singapore.
Thanks to the Philippines’ highly literate, English-proficient population, you won’t have to worry about language barriers in business communication — thus guaranteeing seamless collaboration and workflow processes.
The Philippines has a long colonial history, shaping its norms and values into a melting pot of Asian and Western cultures. Due to the country’s past, Filipinos can easily adapt to any culture and work with foreign businesses — especially those from the US — with minimal cultural or communication barriers.
Filipinos are detail-oriented, hardworking, and reliable workers who are dedicated to helping companies reach their goals. They are also hospitable, friendly, and humble, making them some of the best people to work with.
This combination of having an excellent work ethic as well as a great disposition makes Filipino professionals dependable and trustworthy offshore employees for foreign businesses.
The hospitality of Filipinos extends to business relationships, too. In many outsourcing companies, Filipino employees prioritize customer satisfaction, making sure their clients consistently receive the highest quality of service. This leads to strong partnerships that last for decades.
The Philippine government recognizes the major economic role of the BPO industry, which provides jobs to 1.57 million people in the country. The Philippines’ outsourcing sector has multiple measures in place, such as tax adjustments and infrastructure development, to fully support its growth and development.
The local outsourcing industry also works closely with different organizations and other outsourcing companies to provide BPO courses to Filipinos, hence preparing a specialized workforce primed for the Philippine BPO industry.
BPO companies in the Philippines are open 24/7 and on local holidays. This means you have Filipino employees working morning, afternoon, and night shifts to provide round-the-clock coverage for clients from different countries — particularly the US, where time zones vary between 12 to 18 hours.
From financial to healthcare data, Philippine outsourcing companies have processed and handled them all with care. The secret? Strict enforcement of the Data Privacy Act and robust, enterprise-grade IT infrastructure.
Not only that, but these companies also make their employees sign non-disclosure agreements (NDA) to ensure confidentiality and protection from legal liabilities. Hence, by outsourcing to the Philippines, you get the confidence and peace of mind that your data is protected from breaches and cyberattacks.
To successfully outsource work to the Philippines, be sure to follow our expert-approved tips below:
Outsourcing is not something you jump right into immediately. Before outsourcing operations to the Philippines, sit down with your team and assess the organization’s weaknesses and inefficiencies.
Is it the lack of specialized expertise or advanced technologies? Are your team members spending their time working on non-core tasks?
Whatever the reason, understanding your whys helps you outsource with purpose.
Evaluate potential outsourcing partners not just on cost, but also on their reputation, expertise, services, and core values. By vetting service providers, you can work with an outsourcing partner that aligns with your goals, values, and standards — thus reducing the likelihood of conflicts of interest and unmet expectations.
Many of the best BPO companies are happy to give a trial period. During this period, you can assess your offshore team’s performance and identify weaknesses to help you weigh in on whether the outsourcing provider is worth committing to for the long haul.
By researching Filipino history, norms, and values, you can smooth out differences in hierarchy, levels of formality, and communication styles. This builds mutual respect between teams, thus leading to a partnership grounded in cultural sensitivity.
The Philippines truly brings a lot of value to the table. Outsourcing to the Philippines isn’t a gamble, and it could very well be the next best step for your business.
KDCI Outsourcing is an outsourcing company providing e-commerce, creative production, web development, and back-office support. For more than 15 years, we have been helping clients achieve business growth and success with our custom-made offshore teams and top-notch outsourcing solutions.
Looking for a company that provides business outsourcing solutions that truly work? KDCI is the outsourcing provider for you!
Let’s help your business meet its goals. Contact us today to get started!
Companies that leverage outsourcing services get the benefits of increased efficiency, controlled costs, and greater competitive advantage, as they can access specialized expertise they don’t have locally and focus on core business activities.
However, outsourcing is not for everyone, and not all business processes can be outsourced. If you plan on outsourcing your business processes, a good first step to take would be to identify which processes you want to outsource and which ones you are better off doing in-house.
In this article, we listed 10 business activities to outsource to outsourcing providers. But first, let’s talk a bit more about the benefits of outsourcing.
Outsourcing can be a blessing for many companies. Here’s why you should start outsourcing your business activities:
Outsourcing helps you save on labor, training, and overhead costs by working with offshore employees from the Philippines or any developing country — where salaries and cost of living are cheaper than in developed countries.
Whether it’s advanced AI tools or the latest software solutions, outsourcing companies have the right technologies to support efficiency, scalability, and innovation.
Outsourcing exposes your organization to best practices and fresh, out-of-the-box ideas, helping your team create breakthroughs in your industry.
Companies of all sizes are investing in outsourcing today. For example, Clutch found that most small business leaders (83%) from the US are thinking of investing more money or maintaining their current expenditure on this game-changing strategy. In a report by Forbes, more than half of American firms (66%) are outsourcing a minimum of one department.
If you think outsourcing is the right move for you, check out this list of the most commonly outsourced business processes today:
Some of the problems that many in-house accounting and financial departments face include subpar processing, the risk of fraud, and the repetitive nature of their workloads. Outsourcing to the best accounting firms enables your company to meet your accounting goals with the help of professional accountants who are completely focused on their financial tasks without any distractions.
Administrative tasks are generally time-consuming and detail-oriented. They often require a lot of focus, and this makes them difficult to manage — especially for companies without a dedicated team to handle them. Outsourcing administrative tasks can help improve your workflow by taking finicky tasks off your hands, so you can focus on core business matters.
If you own a smaller business, chances are you won’t have the upgraded technological resources and specializations that larger companies enjoy. Outsourcing IT matters to the best IT outsourcing companies with the proper resources is a great solution, as you can get professional results without having to spend on building an actual in-house IT team.
Digital marketing is an important investment for any brand today, and to be able to do it correctly, you will need the expertise of SEO, SEM, SMM, and PPC specialists, to name a few. Through strategic outsourcing, you can get a dedicated marketing team that can work hand-in-hand with your existing marketing department to further boost your digital marketing initiatives and get you the best results possible.
Businesses of all sizes need some form of creative work in one way or another. However, not all businesses need to build an in-house creative and graphics department. Outsourcing to the best creative agencies is a great solution for this, as you can get professional results from expert designers without having to deal with the logistics of maintaining an actual in-house graphics team.
HR departments are facing a host of challenges, from attracting the right talent to avoiding compliance issues with labor laws. With AI taking center stage, adapting to new technologies has become another hurdle to overcome.
By outsourcing human resources and recruitment to the best recruitment process outsourcing (RPO) companies, you can enhance your talent acquisition strategies, hire qualified candidates faster, leverage advanced HR solutions in your workflow, and comply with employment laws while maintaining top-tier operational efficiency.
Customers want fast, responsive, and personalized customer support. Not just that, but they’re also holding customer support agents to a higher standard, expecting them to exhibit emotional intelligence during interactions.
With agents helping multiple customers simultaneously and new tickets coming in at breakneck speed, it’s no surprise that some of these individuals are on the brink of burnout and emotional exhaustion.
That’s why outsourcing customer service to the best customer service agencies is a game-changer. These agencies have technologies such as AI agents for faster, personalized interactions and a tiered customer service system for efficient support. Outsourcing also brings new faces to your team, making customer support more manageable and preventing burnout among in-house agents.
Late payments, low tenant retention, and lack of innovation — the list of challenges goes on. Coupled with evolving compliance standards and a high-stress work environment, you get property managers who’ll quit their jobs — or exit the industry altogether — in no time flat.
When you outsource property management to a reliable outsourcing provider, you can find and work with property management virtual assistants to provide high-quality administrative and tenant support. This translates to higher tenant satisfaction and frees up the workload of property managers.
Data entry is essential, yet it is also one of the most repetitive and time-consuming administrative tasks. For companies with no (or a smaller) in-house data entry team, the amount of data to be processed and handled can pile up quickly. Throw in manual data encoding and fast turnaround times, and you’ll get haphazard, error-ridden data.
Outsourcing data entry can mean an extra pair of hands to assist with encoding. With the help of technology, your offshore data encoders can detect data patterns and extract relevant data from sources — improving speed and accuracy in data collection and processing.
Medical providers typically handle all healthcare operations in-house. But with understaffing and administrative work in the picture, patient care may be compromised as internal healthcare providers are burdened with both clinical and non-core activities.
Thankfully, healthcare outsourcing is a lifesaver. Outsourcing companies have dedicated offshore healthcare experts who provide clinical and non-clinical services, such as medical billing, appointment setting, and telemedicine. By outsourcing healthcare, medical providers can improve patient care and enhance efficiency.
Do you need help with one or more of these business processes? This is where we come in.
KDCI Outsourcing is a one-stop shop for all your outsourcing needs. We are a business process outsourcing (BPO) company in the Philippines that specializes in building offshore teams in creative design, digital marketing, web and application development, back-office support, and many more.
Our offshore professionals have worked with big brands in different industries, delivering only our best work and exceeding our clients’ expectations at all times.
Want to learn what customized solution best fits your business needs today? Contact us to find out!
Meet our amazing KDCI Human Resources team!
They are in charge of looking for great talent to add to our growing team, as well as building the company’s professional network. They are also the brains behind our Internship program, outreach programs, and all our fun company activities.
They have some amazing projects lined up this year that we are really excited about!
Are you interested in becoming part of a fast-growing Creative and Digital outsourcing company? Contact our awesome HR team today to learn more!
Juggling operational logistics and creative processes at the same time is a challenge that many companies today struggle with. The end result of this is content that fails to be consistently engaging, creating a big impact on the company’s ROI and bottom line.Creative Process Outsourcing addresses this problem in two ways. First, it alleviates the mountain of workload companies have. Second, this process ensures that these tasks are placed in the laps of professionals who specialize in doing them well.This is exactly why more and more people are now counting on creative process outsourcing companies to provide what essentially stands as the soul to the flesh of their business.If you are in the market looking for an outsourcing company to help you with your creative process production, here is a list of some of the top creative process outsourcing companies (CPOs) in the Philippines today to get you started.
First on the list of top creative process outsourcing companies in the Philippines is Sitel. Sitel is a company that helps build brand loyalty and improve customer satisfaction by caring for their customers and developing their digital, training, and technology expertise.It offers brand community development, social media research and insights, strategic social media business plans, and omnichannel user experience design and development.It was founded in 1985 in Nebraska and it now has offices in the United States, Canada, Denmark, Australia, and the Philippines.
In 1997, Sykes began their journey to offer business solutions. They bank on their passion for providing clients with high-quality services while giving back to the community.As one of the top creative process outsourcing companies, Sykes is known as an international outsourcing company and it offers various BPO services, including social media management and digital marketing.They currently have offices in the United Kingdom, the US, Brazil, and the Philippines.
Known as “the Answer Company”, Thomson Reuters claims to be the world’s largest multimedia organization and is one of the top creative process outsourcing companies operating in the Philippines.They have been helping businesses grow and make confident decisions for over 165 years, offering services such as newswire services, video news, Reuters pictures, infographics, video archives, as well as advertising solutions.The company has offices in the US, the Netherlands, Greece, India, and the Philippines.
HGS is an Indian-owned company that has been in business since 2000. As one of the top creative process outsourcing companies, they ensure to put their client-first values in the forefront, and they offer solutions in digital marketing, web experience technologies, mobile strategy, and applications.They currently have offices in the US, Canada, India, United Arab Emirates, and the Philippines.While Sitel, Sykes, Thomson Reuters, and HGS are some of the biggest outsourcing companies today, they offer a multitude of BPO services and they don’t exactly put their focus on creative solutions.A better move for you would be to entrust your creative needs to a top creative process outsourcing company that specializes in the creative process.
Last but definitely not the least of top creative process outsourcing company in the Philippines is KDCI. KDCI is a Creative and Digital outsourcing company in the Philippines that provides top-notch creative process outsourcing services to companies around the world. We specialize in building teams of expert artists and developers who are equipped with the right tools to help you grow and accomplish all of your business goals.Being one of the top creative process outsourcing companies in the country, we have more than a decade of experience in working with companies of all sizes, and clients we have worked with since our establishment continue to trust our focused expertise in Creative production, Digital Marketing, and Web Development to this day.Looking for an expert team to help you out? Outsourcing your creative processes to the experts is as simple as contacting us today.
After another busy year of work, it was great to cap it off with a little rest and relaxation.Last December, our company President, Ray Jamin, together with our Senior Project Manager, Allan Hernandez, travelled to Japan to spend the holidays snowboarding at Madarao Ski Resort. The ski resort, located at the snowy peaks of Nagano Prefecture, was a great place to catch the cool mountain air and take a breather from work.https://youtu.be/ZTa1V2FveMoUnbeknownst to most, our company president, Ray, enjoys extreme outdoor sports such as snowboarding and wakeboarding. Allan, our senior project manager and a longtime friend and colleague of his, introduced him to these extreme sports. They’ve also both started to play with drones, so hopefully we can see some neat aerial shots soon!In our company, our leaders serve as examples of how having a good work life balance can help drive success. This is the same principle that we apply to our teams, and this is exactly why KDCI is one of the leading outsourcing companies in the Philippines today.
Meet the awesome KDCI Content Curator team!
They helped our client in the software industry gain 10 million monthly subscribers for their services – an amazing milestone!
With their expert content and data management skills, our Content Curator team is truly an invaluable part of the KDCI family.
Visiting the office this week is Alister Harris, owner and CEO at Framework Solutions LLC, together with Raymond Jamin, our President.
Alister came to visit the KDCI office in the Philippines to interview some up and coming web developers that specialize in Miscrosoft's dynamics framework. Alister also met with the KDCI back office team to develop an outsoucing strategy to help take his business to the next level.
Framework Solutions LLC. is a company focused on building scalable custom applications for corporate clients. It is the company behind Shopodex.com, a turn-key eCommerce platform that offers a complete and scalable eCommerce management system for all business sizes.
It was great meeting you, Alister!
On December 8, 2018, KDCI celebrated its annual Year-end party at The Stockpile at Sapphire Bloc. Coachella was the theme of choice, and everyone came to the celebration wearing their best music festival-inspired outfits.
At 8 o’clock, people started arriving, all eager and excited to sign up and get their entry tickets to the party raffle.
The venue was soon buzzing with excitement, with everyone having fun mingling and catching up. Opening remarks were made by our Creative Director, Ian Rañosa, and the celebration commenced with fervor.
The party went on well into midnight, with everyone enjoying the amazing food, flowing drinks, and exciting games.
The party came to a conclusion with inspiring statements from our CEO, Anthony Layug, as well as our President, Raymond Jamin. They thanked everyone for their hard work for the past year, and they went on to discuss the big plans for the company in the near future.
We at KDCI are thankful for all our achievements this past year, as well as all the new additions to our ever-growing family. This Year-end party was the perfect celebration to cap off the year and to propel us forward, towards the company’s future which grows steadily brighter.
React JavaScript or React JS is one of the most popular JavaScript libraries today for building user interfaces. It is mainly used for single page applications and handling view layers for apps, but it can also be used to create apps that can change data without having to actually reload the page. This functionality and flexibility makes React JS an extremely appealing option for developers who want a simple, fast, and customizable tool for building a JavaScript language.
However, React JS is not the only JavaScript framework in the market today. In fact, it has two other competitors: Angular and Vue.js, which you may already be familiar with.
It is easy. React JS is easy to learn and use as well. This is because it uses a simple, component-based approach and it uses simple and plain JavaScript for processes as well. Aside from this, it also offers JSX as a syntax, which is a mix of HTML and JavaScript programming that makes processes easier. It is also very basic and easy to use for anyone with a basic knowledge of programming, unlike Angular which needs deep knowledge of TypeScript.
It uses data binding. React JS has a one-way data binding feature which means that the data flow of components passes only through one point. This means that it is easy to control components, as well as to examine and debug them if need be later.
It is reusable. Extensive code reusability is supported by React JavaScript, which means that none of the codes you built will be put to waste and you won’t have to be bogged down by repetition of the same codes unnecessarily.
It is easy to test. Applications created on React JS are also especially easy to test as its views function allows each part of a code to be examined as to their outputs.
It is established. As an open-source JavaScript library that has been around since 2013, React JS has the benefit of being well-known and having a well-established resource pool, especially compared to the newer Vue.js and complicated Angular. It is also currently being used in many popular platforms such as Facebook, Instagram, Carousel, and Yahoo Mail. Aside from this, knowledge sharing among developers worldwide has also allowed React JS to always have newer and better versions than its predecessors as well.
We at KDCI Outsourcing know and understand that web development is not an easy task and we know how difficult it is to focus on the step-by-step processes involved in it. We also know how difficult it can be to find the right people to do the job for you and do it well.
Here, we have seasoned developers with years of ReactJS experience and a decade of overall experience in web development, using different programming languages and platforms. We are equipped with the latest technological know-how, and we have substantial experience in working with some of the biggest companies in the world. One noteworthy project where we’ve applied our ReactJS expertise is an online ordering system for one of the biggest fast food chains in the United States.
Our team knows the ins and outs of web development and with us, you can rest easy knowing that we can truly help you reach your business goals, no matter how big or small they may be.
Ready to outsource your web development? Contact us today to know more about how we can help you take your business to the next level.
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
