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Search Results for "Outsourcing"

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Offshore Staffing
Top 10 Cost Accounting Companies in the Philippines for US Companies
Explore the best cost accounting companies in the Philippines offering exceptional talent, improved operational efficiency, and valuable financial insights.

According to S&S Insider, the value of the business process outsourcing (BPO) market of accounting and finance amounted to a staggering $60.93 billion USD, with a 2032 projection of $134.65 billion USD. The demand for such services is fueled by companies’ need for innovation, scalable solutions, and access to specialized and cost-effective talent. 

In the US, there is a lack of 340,000 accountants. Coupled with retiring professionals and labor shortage, it’s no wonder that accounting and finance are one of the most outsourced departments in the US. If you’re looking for local cost accountants or cost accounting companies, you’re missing out on the opportunities and benefits that outsourcing offers.

Luckily, the Philippines is here to help. With 851 BPO providers, you have plenty of options. To help you search for the right provider, we created a list of the best cost accounting companies in the Philippines — containing a mix of BPO and accounting firms.

What Is Cost Accounting? Definition and Types 

Cost accounting is a task in which accountants record and analyze a company’s fixed and variable production expenses. This accounting branch aims to optimize costs and enhance efficiency while ensuring profitability. Below are the common types of cost accounting:

Standard Costing

Standard costing provides estimated costs in production, including materials and overhead, under normal conditions. By comparing actual costs with standard costs, a cost accountant can determine whether there is an excess in the projected spending. 

Marginal Cost Accounting

In marginal cost accounting, accountants focus on variable costs, such as commissions and direct labor, resulting from the production of one additional unit. They also use this approach to make short-term decisions and analyses regarding pricing, production level, and profitability of goods and services.

Lean Accounting

Lean accounting refers to the improvement of a business’s accounting processes to drive operational efficiency, minimize waste, generate revenue, and ensure customer satisfaction. 

Activity-Based Cost Accounting

Activity-based cost accounting, or ABC accounting, refers to an approach in which purchase orders, product and machine inspections, and other activities related to the production of goods and services are identified and provided with indirect and overhead expenses. 

By using ABC accounting, cost accountants can track an organization’s production activity expenses, detect low-value activities, and improve product pricing.

Job Costing

Job costing involves the tracking of costs in the creation of an output or service, such as a custom-made product, construction project, or medical service. This cost accounting technique helps businesses determine how much a project costs, effectively balancing fair and appropriate product pricing with profitability.

What Does A Cost Accountant Do?

A cost accountant is a versatile professional — one who wears many hats on the job. One day, they are financial analysts and strategists; the next, they are collaborators and budget managers. 

Essentially, a cost accountant’s job responsibilities involve tracking costs, analyzing financial reports, and preparing and managing the company's budget. Because cost accounting is inherently collaborative, they work with management to provide insights on optimizing costs and driving profitability.

Best Cost Accounting Companies In the Philippines

Here are the top cost accounting companies to consider partnering with in the Philippines: 

1. Best Overall: KDCI Outsourcing

Located in Pasig City, Philippines, KDCI Outsourcing — or KDCI — is a BPO company that excels in building dedicated offshore teams for businesses in a wide array of industries. It specializes in multiple finance and accounting services, including accounts payable and receivable, auditing, cost accounting, financial management, and tax accounting. 

KDCI onboards cost accounting professionals who are proficient in your company’s accounting software. Whether it’s Wave Accounting, FreshBooks, or any accounting program, you can count on them to automate financial data collection and entry, optimize pricing strategies, create budgets, calculate cost of goods sold (COGS), and enhance decision-making. 

These cost accountants are also strategic and critical thinkers, providing appropriate financial advice to help in-house management and executives make informed short and long-term business decisions. 

Thanks to KDC’s vast experience in outsourced accounting, it stands as one of the best BPO companies for businesses seeking scalable, cost-effective, and technology-driven cost accounting services.

2. Best for Financial Data Protection: Flatworld Solutions

Flatworld Solutions, or FWS, is a BPO company offering a portfolio of outsourcing services in accounting and finance, engineering, mortgage support, software development, and many more. 

By outsourcing cost accounting to FWS, you can work with high-performing cost accountants who can conduct break-even, contribution, overhead, and variance analyses to monitor variable costs, drive profit, and enhance business performance. They can also create cost compliance reports and analyze cost accounting records. If you’re struggling with pricing, your Filipino cost accountants can help you set appropriate prices for your products.

FWS promises cost-effective outsourced cost accounting solutions at world-class quality, letting you experience the top-tier talent of Filipino cost accountants while ensuring a positive ROI in outsourcing. All your financial data is in safe hands, too, as the company has an ISO/IEC 27001 certification demonstrating its commitment to data protection.

Because of these perks, FWS positions itself as a trusted partner for US clients who prioritize high-caliber talent and unparalleled data privacy.

3. Most Diverse Cost Accounting Roles: Outsourced

Outsourced is an ISO-certified outsourcing firm offering world-class, full-time roles in creative, finance and accounting, healthcare, marketing, and other related fields. Among its outsourced accounting roles are:

  • Auditors
  • Accounts payable specialists
  • Accounts receivable specialists
  • Bookkeepers
  • Cost accountants
  • CPAs
  • Financial analysts

Its cost accountants, especially, excel in financial planning and strategic thinking. These skills enable them to assist your internal management with asset management, cost optimization, profitability analyses, and decision-making — all of which contribute to your company’s financial performance and stability.

By working with Outsourced’s cost accountants, you get exposed to new and innovative cost accounting solutions, further elevating your business’s finance operations and success. 

Like other BPO companies, your offshore team is scalable. This means you can hire another cost accountant and augment your team without straining your outsourcing budget and operational costs. Additionally, Outsourced offers cost accountants from junior to managerial level, as well as cost accountant analysts and assistants. 

Whether you’re doubling your headcount or building a full team of cost accountants of varying seniority levels, Outsourced can support your accounting needs every step of the way.

4. Best for Stable Outsourcing Partnerships: KamelBPO

Based in Clark Freeport Zone, KamelBPO is an outsourcing company helping clients build offshore teams for any function or department, such as accounting and finance, customer service, data analysis, and HR. 

KamelBPO’s cost accountants can perform cost analyses, conduct financial reporting, and draw up and manage your business’s budget. These help you track expenses and create opportunities for cost savings. 

Equipped with strong analytical skills, your cost accountants can review financial reports, uncover trends, and provide data-driven decisions that guide your business to a better financial position. 

They can also liaise with your internal management and offer insights and strategies regarding costs, product pricing, and other financial matters, making sure that every recommendation contributes to your business’s short- and long-term goals. 

With Kamel BPO’s over 98% retention rate, it gives you the impression that all its accounting professionals are in good hands, so they’re likely to stay with you and the company for months and years to come.

Overall, KamelBPO stands as a reliable outsourcing partner who delivers not just cost savings, but also world-class cost accounting professionals who are dedicated to your success.

5. Best Accounting Firm With CPAs: D&V Philippines

D&V Philippines is an accounting firm with clients spanning from Singapore to the United States. It offers diverse finance and accounting services for chief financial officers (CFOs), accounting practices, and wealth management companies. These include bookkeeping, compliance, cost accounting, financial planning, management accounting, taxation, and many more. 

Furthermore, D&V Philippines has cost accountants (and other accounting professionals) of three seniority levels:

  • Junior Associate (JA): Fresh accountancy graduates who have one or less than years of work experience.
  • Associate: Certified Public Accountants (CPA) who have two to three years working as an accountant.
  • Senior Associate (SA): The most experienced out of all CPAs, boasting at least three to five years of work experience.

Employing a flexible service model, this accounting firm tailors its cost accounting solutions based on your staffing and expertise needs. With the ability to scale your business operations, your firm or accounting department can prepare financial reports on time during busy periods. 

D&V Philippines also has business continuity plans in place to ensure continuous service delivery during typhoon season or any situation outside of its control. It also doesn’t offer a lock-in contract or charge a termination fee, so you can end your partnership with the service provider if it no longer serves your business needs. 

Overall, D&V Philippines is one of the best Philippine accounting firms for clients seeking highly skilled accounting professionals and scalable cost accounting solutions that promise significant cost savings.

6. Most Highly Accredited Cost Accounting Firm: Forvis Mazars

Forvis Mazars is a premier accounting firm with over 40,000 professionals globally. Its Makati-based office, Forvis Mazars Philippines, Inc., is accredited by institutions and regulatory boards, such as the Anti-Money Laundering Council, Bureau of Internal Revenue, Central Bank of the Philippines, and the Professional Regulatory Board of Accountancy. 

This company offers auditing, accounting, financial advisory, legal, secretarial, and taxation services, among others. From the real estate to the manufacturing industries, Forvis Mazars has accountants and auditors who are experienced in your particular industry, enabling them to deliver world-class finance services tailored to your industry’s norms and needs. 

With its commitment to client satisfaction, Forvis Mazars not only maintains compliance and hires the best accounting professionals, but also promotes continuous growth and improvement in the workplace. Due to these standards and practices, the firm establishes itself as a dependable accounting partner that lives and breathes excellence and integrity.

7. Best for Continuous Improvement: Frontline Accounting

Headquartered in Quezon City, Frontline Accounting is a leading accounting firm trusted by clients globally. While it typically offers outsourced accounting and finance, auditing, and insolvency roles, it also provides outsourced roles outside of finance, like customer service and digital marketing.

As a company with a rigorous hiring process, Frontline Accounting only hires accounting professionals who have a fervent passion for excellence as well as the skills, qualifications, and character to work with US clients. This firm also trains its offshore accountants in leadership, US taxation, and other skills to enhance service quality and foster a culture of continuous improvement. 

When outsourcing accounting to Frontline Accounting, take note that you’re responsible for managing your offshore accountants. Employee attendance and HR-related functions, however, will be handled by the company itself. 

To conclude, Frontline Accounting is a great pick for US companies that strive for growth and refuse to settle for mediocrity.

8. Most World-Class Accounting Firm: Crowe Philippines

Crowe Philippines, also known as Ramon F. Garcia and Company, CPAs, is an accounting firm with over four decades of experience offering world-class accounting, advisory, auditing, outsourcing, taxation, and risk management services. 

Its outsourcing services — handled by the Crowe Philippines Consultancy Inc. (CPCI) — support diverse finance functions, including accounting, bookkeeping, general ledger accounting, payroll processing, and more. Having worked with clients from various industries, CPCI creates tailored solutions that help address their pain points.

CPCI’s expert accounting team possesses not just deep accounting know-how, but also industry knowledge to deliver services that surpass your standards and performance benchmarks. To ensure operational efficiency, CPCI provides recommendations for accounting technologies personalized to the needs of your company or accounting department.

Overall, choose Crowe Philippines and CPCI if you want an accounting firm with the full package of skilled experts, personalized technology recommendations, and vast industry knowledge.

9. Best for MSMEs: KG Consult Group, Inc.

Headquartered in Makati, KG Consult Group, Inc. is a leading accounting company serving both local and international micro, small, and medium enterprises (MSMEs). It offers services in accounting and bookkeeping, business registration, compliance, financial advisory, HR and payroll, IT, and tax compliance.

By partnering with KG Consult Group, Inc., US-based clients can virtually collaborate and schedule meetings with their offshore accountants — all of whom are proficient in your preferred accounting system, whether that’s Microsoft Dynamics or Xero. Alternatively, you can also choose to use the firm’s very own accounting system. 

All of the company’s accountants boast unmatched accuracy, ensuring that all financial reports are error-free and comply with US accounting standards. 

Although it doesn’t have a set contract period, opting for a retainership set-up will have a six-month contract period. Hence, when outsourcing to KG Consult Group, Inc., it’s important to remember that your type of working relationship with the firm will influence the contract period.

Overall, KG Consult Group, Inc. is a solid choice for US companies looking for an outsourcing partner with comprehensive services and keen-eyed accountants who are experts in internal or third-party accounting systems. 

10. Best for Hiring US-Trained Cost Accountants: TOA Global

TOA Global is a staffing solutions company specializing in finance and accounting. It provides US and international clients with outsourced roles for accounting, auditing, bookkeeping, and executive assistance. 

The company also has accountants who specialize in US accounting practices. Apart from their degrees in accounting or finance, these professionals undergo hundreds of hours of training to learn the intricacies of the country’s accounting processes and principles, equipping them with the skills and knowledge to deliver high-quality and US-compliant accounting services. 

Thanks to TOA Global’s high retention rate, you enjoy the privilege of working with accountants who will consistently provide excellent services and remain committed to your business’s future growth and success. 

If you’re a stickler for compliance and consistent service quality, TOA Global is a great outsourced accounting partner for you.

Outsource Cost Accounting to KDCI Outsourcing

Working with a local cost accountant or accounting firm can balloon your expenses real quick, leaving you little wiggle room for scaling and strategic business initiatives. But by outsourcing to the best cost accounting companies in the Philippines, you can work with skilled Filipino cost accountants and optimize your budget for high-impact activities.

At KDCI Outsourcing, our offshore cost accounting teams offer not only accounting skills and knowledge, but also the character and work ethic to collaborate professionally with US clients. We cut your labor costs by 70% while simultaneously driving sky-high operational efficiency and business performance.

Transform your cost accounting operations with KDCI Outsourcing. Contact us now so our outsourcing experts can meet up with you ASAP!

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Offshore Staffing
Offshore Staffing Services: What HR Leaders Need to Know
Everything HR leaders need to know about offshore staffing services in the Philippines. Explore the benefits, challenges, & best practices for offshoring.

While offshore staffing services’ claim to fame was initially its role in cost-cutting, it is currently an indispensable strategy for businesses that need to stay ahead in competitive markets. Offshoring is ingrained in global business landscapes now, so much so that for HR leaders, understanding it is an essential skill for navigating the competitive talent market, boosting operational efficiency, and improving businesses as a whole.

So, in this guide, we’ll explore everything about offshore staffing services that HR leaders need to know — from its very nature to the key steps that businesses need to take to ensure its successful implementation.

Ready to learn more about how your company can take advantage of offshore staffing services? Read on.

What are offshore staffing services?

At its core, offshore staffing (often used interchangeably with offshoring and outsourcing) basically involves hiring employees in another country — typically in the Philippines — to perform specific business functions for businesses in the US, Europe, and Australia. Often managed through a third-party provider, or  your offshoring partner, offshore staffing involves getting employees who integrate into your system’s workflow, just like an in-house team member would.

Let us look at this through examples. Offshore staffing looks like:

  • having an IT helpdesk team, based in the Philippines, who works the same shifts as your local office, following your internal processes; or
  • Building a software development team who, although they are halfway across the globe, collaborates daily with your local product managers using shared tools and communication platforms.

Of course, the same also applies to other business functions and departments too such as your customer service & sales teams, Human Resource (HR) teams, finance departments, and so on.

Very much like traditional hiring, but in its more (or possibly even the most) cost-effective form, offshore IT staffing service models like the ones illustrated above allow you to retain control over your business operations, maintain a collaborative company culture, and gain access to global talent who would’ve been unavailable to you otherwise.

What are the benefits of offshore staffing services?

With the global skills and talent shortage affecting multiple industries, offshore companies can give companies a competitive advantage. When applied to specific roles and business function, hiring offshore offers the following key benefits:

  1. It gives HR leaders access to highly skilled talent.

With a larger and more diverse pool of talent from offshore staffing companies in the Philippines and other countries, you are afforded with more hiring options. This way, you get to connect with potential team members who have strong training in the latest advancements in AI, tech, cybersecurity, data analytics, and other skills relevant to your business. As an added benefit, offshore staffing service providers typically pre-screen and match professionals to your business’ unique needs — saving you valuable time sifting through a pile of applications.

  1. Offshore staffing is a cost-efficient option.

This is something most HR leaders already know. The cost of outsourcing and offshore staffing in the Philippines is significantly lower, compared to hiring in-house. On top of reduced staffing costs, depending on the role and the location, the key selling point of staffing models like this is true value for money. Yes, you get to cut down on costs, but you do NOT have to compromise on quality. With fully-trained offshore staff who will work for and with you like they are your own, you get to build a team that meets global standards, at a lower price point.

  1. The time-to-hire is faster when hiring offshore staff.

Because the talent pool is larger, offshore hiring is one of the best ways to address the fact that hiring may take months when filling technical roles in competitive markets like the US. Because offshore providers usually have candidate pipelines ready, hiring times are cut down significantly. This way, you get to complete your team ASAP, without having to go through all the tedious work of hunting great talent.

  1. Specialized expertise is available to you on demand.

Another key benefit of using offshore staffing solutions is the unique access to niche experts and operational efficiency . If you need an AI-trained developer, a cybersecurity analyst, or a data-driven marketer — just say the word and send through the job description, the offshore staffing agencies will take care of the rest. With flexible engagement and service models, offshore staffing lets you hire for highly specific skill sets, whether you need full-time staff or project-based employees.

As an HR leader, you know just how much these key benefits can significantly improve your people management and onboarding and recruitment process, as well as the overall culture of the company. Is it just us, or is it really sounding like the best option so far?

Which roles can be filled through offshore staffing?

In essence, any role whose work can be completed remotely, you can fill through offshore recruitment. While offshore talent is available for multiple industries, here are some of the most in-demand roles that HR leaders look for in offshore staffing agencies:

If there is a role that you’re looking to fill that is currently not in this list, don’t worry, you may still be able to find them through an offshore staffing agency that you can trust.

Now — let’s go to the details.

How does offshore staffing work?

While the process of finding an offshore employee is different for every provider, here’s a general idea of the steps you need to take when hiring through an offshore staffing agency:

  1. Define your business’ staffing needs.

Do you need a new team, staff augmentation, or project-based employees? Be as specific as possible about the job responsibilities, working hours, roles, skills, and experience levels that you need from your offshore workers.

  1. Choose a reliable offshore staffing company to work with.

Select an offshore partner with experience and track record in your industry, flexible offshore staffing models, and a robust recruitment process. Making the right choice here is key to ensuring the success of your offshore team.

  1. Go through candidate selection and interviews.

Once the terms are ironed and the job descriptions are sent through, the next step is for your chosen offshore recruitment agency to present pre-vetted skilled professionals that match your requirement. You can conduct interviews to find the right fit. The best part? Everything can be done remotely!

  1. Meet and onboard your new team member!

Once hired, your new remote employee (or remote team) shall be trained either by you or the hiring team, depending on the model you have chosen. Regardless, they will be using the same communication tools and performance metrics as your local staff.

  1. Get ongoing support and management.

Moving forward, the offshore staffing agency also handles all the administrative functions including, but not limited to, payroll, benefits, equipment, and office spaces — all while you manage the tasks and deliverables.

Sounds pretty straightforward, right? We know you might be asking “but what’s the catch?” While we could say that it definitely has a lot of advantages, offshore staffing, like most business operations and processes, is not one without challenges.

But we have prepared for those, too.

Here are challenges of offshore staffing you need to anticipate:

  • Time zone and cultural differences which may affect communication and scheduling strategies so the team can stay aligned when it comes to collaboration and decision making.
  • Data security concerns, given the fact that internet-based platforms will be used and compliance with relevant IT regulations and infrastructure would be a concern.
  • The physical distance gap which may add theS challenge of making sure the remote team offshore always feels included so they could perform their best.

These are some of the key challenges that we have often heard of, but we refuse to dwell on them. After all, proactive planning, the right staffing firm, and clear communication lines can easily solve all of these challenges.

And while we’re on the topic of solutions, we can also talk about best practices.

What are the best practices for successful offshore staffing?

  1. Start small, then scale. Begin with a small remote team with a couple of offshore professionals so you can fine-tune the process before expanding.
  2. Invest in training your remote staff. Provide onboarding sessions, process guides, and regular feedback.
  3. Leverage remote collaboration tools like Slack, Jira, Monday, and Zoom to bridge the distance and build a system that works for the team.
  4. Maintain regular communication. Schedule recurring check-ins to (re)align priorities make a lot of difference for remote teams.
  5. Of course, celebrate wins. Because your offshore staff are also part of your team, be sure to include them in recognition programs and team celebrations.

With all these in mind, it has become more apparent that offshore staffing services have transformed how companies hire, scale, and operate in rather competitive markets. For HR leaders such as yourself, it’s important to understand the nuances of offshore staffing to secure top talent, manage costs, and maintain flexibility.

Ready to augment your team through offshore staffing?

Look no further.

When it comes to building high-performance offshore teams, KDCI Outsourcing is the reliable offshore partner who is truly committed to empowering teams with the best people.

At KDCI, we specialize in finding offshore team members who have the skills and experience you need, as well as the attitude and cultural fit that will allow them to easily integrate with your in-house team. Whether you’re looking to hire one full-time offshore employee or looking to build an offshore team in the Philippines, KDCI has the right tailored offshore staffing solution and engagement model for you.

KDCI has options specifically made to support your business’ day-to-day operations and overall growth in the long run.

Contact us to learn more about how you can hire your next offshore staff!

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Offshore Staffing
Offshore Outsourcing: A Comprehensive Guide for Business Owners
Learn everything about offshore outsourcing in this guide. Discover benefits, key strategies, and tips to partner with global talent and grow your business.

Companies like Amazon, Google, and Meta are leveraging offshore outsourcing for their goals — and this isn’t surprising. With the rapid changes in many industries today, offshore outsourcing has become a 21st-century ticket for businesses to achieve growth without all the financial hurdles that come with hiring locally.

If you’re looking to level up your business, this guide is a complete crash course on offshore outsourcing. 

What Is Offshore Outsourcing?

Offshore outsourcing is an outsourcing model that involves the delegation and relocation of entire processes and operations to a service provider in a distant country. 

For example, a US-based company may offshore its information technology (IT) or finance operations to a Philippine business process outsourcing (BPO) firm and build a dedicated offshore team to slash overhead while gaining access to skilled labor.

Offshore Outsourcing vs. Outsourcing: Are They Different?

You’re probably scratching your head wondering if offshoring vs. outsourcing share the same meaning. 

For starters, outsourcing is a process of delegating non-core functions to a local or overseas vendor, so your company can allocate more time and resources to core functions. While there’s room for collaboration, outsourcing firms are in charge of managing your outsourced functions and teams. 

On the other hand, offshoring is a type of outsourcing in which companies relocate functions to a faraway country. With this model, your offshore outsourcing team is an extension of your internal team. Rather than a third-party provider handling recruitment, training, onboarding, and team management, your company will take care of all these processes.

Offshoring vs Nearshoring vs Onshoring vs Hybrid Outsourcing: Understanding Their Differences

Nearshoring, onshoring, and hybrid outsourcing are also popular outsourcing models. However, not all models are created equal. Take a look at their differences below:

  • Offshore Outsourcing: This is a model in which a company contracts with a third-party vendor in a distant geographical location. The keyword here is “distant,” so there’s a huge time zone difference between the contracting party and the vendor. 

One example is Art Brand Studios. This California-based brand offshored design work to KDCI Outsourcing — a Philippine-based BPO company — to cut costs, improve scalability, and minimize production times. While the Philippines is 15 hours ahead of California, US, both parties worked together in real time.

  • Nearshore Outsourcing: As the name implies, nearshoring is the practice of hiring a vendor in a neighboring country or region with little time zone difference. In 1987, Whirlpool — an American home appliances company — nearshored manufacturing to a production facility in Mexico to improve efficiency and product quality and cut costs.

Both countries have only a two-hour time difference, which hastened the exporting of manufactured appliances to Canadian and US markets. 

  • Onshore Outsourcing: Also known as domestic outsourcing, onshore outsourcing involves contracting with a service provider in the same country as the business. Unlike offshoring and nearshoring, there is an overlap in working hours — making collaboration between internal and outsourced teams more seamless. 

Both parties also share the same culture, so misunderstandings arising from cultural differences are zero to none. Since outsourced teams are based locally, companies invest more in overhead and labor. 

American tech firm BambooHR onshored functions, such as customer support and software development, to promote faster response times and higher service quality. By onshoring, BambooHR has not only kept up with evolving HR industry needs, but also improved its company culture.

  • Hybrid Outsourcing: Hybrid outsourcing is a modern approach to outsourcing, fusing onshore and offshore outsourcing models to maximize flexibility, efficiency, and cost-effectiveness. Companies may even utilize all three models as they deem fit! With hybrid outsourcing, a business has a local team and an outsourced team in another country, each with its own scope of responsibilities. 

For instance, tech giant Microsoft has an in-house team dedicated solely to complex tasks, such as innovation and software architecture. This leaves customer service and other non-core functions to offshore outsourced teams. Essentially, hybrid outsourcing focuses on the strengths of all outsourcing models, creating a harmonious balance that fosters stronger team camaraderie.

Offshore Outsourcing Benefits: 3 Game-Changing Impacts to Businesses

Offshore outsourcing delivers a profound impact on businesses. Here are three benefits of this model:

1. Your Company Saves On Expenses

Between nearshoring and onshoring, offshore outsourcing is the most cost-effective model of the two. The average cost of hiring a US employee is $4,683 USD, with training and onboarding costing  $1,207 USD to $1,512 USD per staff member. If we factor in salaries for specific roles and seniority levels, hiring costs may go higher (or lower) than the average.

Let’s say you want to increase your local graphic design headcount. Take a look at the costs of an American graphic designer:

  • American Graphic Designer: $36,234 USD to $107,282 USD a year
  • American Junior Graphic Designer: $36,659 USD to $72,979 USD a year
  • American Senior Graphic Designer: $53,781 USD to $112,933 a year

From the above data, hiring local graphic designers is a less financially viable option. By offshore outsourcing graphic design, you can build an offshore team of graphic designers at cost-effective rates. 

Here’s a quick breakdown of the costs of hiring a Filipino graphic designer: 

  • Filipino Graphic Designer: $2,732.76 USD to $9,039.13 USD a year
  • Filipino Junior Graphic Designer: $4,594.30 USD to $10,079.96 USD a year
  • Filipino Senior Graphic Designer: $10,139.84 USD to $16,120.30 USD a year

While some cities in the Philippines pay more, hiring Filipino graphic designers — regardless of seniority level — still costs a fraction of the salaries of local designers. Training is also cheaper, amounting to only $61.51 per Filipino staff member. 

With offshore outsourcing granting significant cost savings, you can maximize the ROI of outsourcing

2. You Can Hire Talented Professionals From Other Countries

Thanks to globalization, companies are no longer restricted to a single geographical location when hiring the ideal candidate. Offshore outsourcing provides an alternative (and more diverse) hiring pool where you can access talented, highly specialized professionals from other countries at a lower cost than local hires.

Most of the time, an offshore team of professionals is equipped with all the skills and knowledge you won’t find in-house — thus minimizing resources for employee training and upskilling.

Interestingly, outsourcing countries have their field of expertise. For example, the Philippines is a great offshore partner for companies outsourcing customer service. This is because the country is a hotbed of college-educated, English-speaking agents who have early exposure to Western culture.

Likewise, India is ideal for offshore software development. Aside from its large workforce of highly educated STEM professionals, India is brimming with cities, such as Bangalore, Hyderabad, that function as tech and IT hubs. This makes India an attractive offshore outsourcing partner not just for cost savings, but also for technological innovation.

By working with an offshore team, your business can stay ahead of industry trends and innovate as needed without worrying about costs.

3. Offshore Outsourcing Enhances Efficiency

Operational efficiency is key to growth and employee satisfaction. Since non-core functions are relocated to an offshore outsourcing partner, your internal teams can focus on their core competencies and high-value tasks — enhancing employee productivity and satisfaction while driving business growth.

With the flexibility of being able to scale your business, you can ramp up headcount and operations according to demand with minimal financial repercussions. Not only does this drive operational efficiency during high and low seasons, but it also helps your business keep up or outperform competitors in your industry.

Offshore Outsourcing Challenges: Risks to Keep In Mind

On the other hand, offshore outsourcing comes with risks and drawbacks. Before outsourcing, here are three things to keep in mind:

Data Privacy Concerns

Data is everywhere. With 600 million cyberattacks occurring daily, data privacy is a non-negotiable for businesses operating in finance, healthcare, and other data-rich industries. When offshore outsourcing business operations, you entrust your offshore outsourcing partner to process and manage customer data as well as comply with the General Data Protection Regulation (GDPR) and other compliance standards.

While the risk of a cyberattack is always imminent, partnering with a reputable outsourcing company with a robust data encryption infrastructure, a deep understanding of data compliance laws, and round-the-clock IT staff can minimize this risk. Reviewing your outsourcing country’s local data privacy laws is helpful, too.

Communication Barriers

Offshore outsourcing is like a mini cultural exchange program; both the client and offshore provider learn each other’s cultures and work ethics to smooth out differences and ensure tighter collaboration. However, there may be instances of miscommunication and misunderstandings due to limited English proficiency and thicker accents.

In this case, it’s recommended to outsource to the Philippines or any country with excellent written English and neutral accents. 

Natural Calamities and Political Instabilities

Crises can strike at any time, and these can potentially disrupt operations in either your home country or your offshore team’s. While most offshore outsourcing service providers have business continuity plans, creating your own contingency plan can help you anticipate and prepare for any disruptions. 

Most importantly, don’t limit offshore outsourcing initiatives to just one country. If you’re currently offshoring to the Philippines, consider outsourcing to Malaysia or India for uninterrupted operations.

4 Signs Your Business Is Ready for Offshore Outsourcing

After weighing the pros and cons, the next step is to determine whether your business is ready for offshore outsourcing. Here are four  signs to look out for:

1. There Is A Lack of Specialized Expertise

Training employees for specialized roles may be a good idea — at least, on paper. However, training costs money, and newly trained employees need ample time to prepare for their role. By offshore outsourcing, you can work with a foreign employee who’s already trained and specialized in that role.

2. Overhead and Labor Costs Are Skyrocketing

Managing an internal team is costly. If equipment, subscription, and labor costs are adding up quickly, offshore outsourcing can mitigate these expenses while maintaining high-quality service delivery. 

3. Your Team Is Overwhelmed With Non-Core Tasks

Excessive workload creates a domino effect of burnout, lackluster performance, poor service delivery, and increased turnover. If your team members are spending most of their working hours on non-core tasks, it’s a sign to outsource to an offshore outsourcing company. 

By offshore outsourcing, your internal team has more time for high-impact or revenue-generating tasks that further your business goals while also reigniting your employees’ sense of purpose — driving growth and retention.

4. You Want to Improve Your Market Share

Offshore outsourcing is a strategy. You’re not just reaping the financial and operational benefits of outsourcing, but you’re also venturing into a new market to expand your customer base, explore business opportunities, and scale your market share.

How to Start Offshore Outsourcing In 4 Steps

If most of the signs apply to your business, you can now begin offshore outsourcing. Here’s how to do it:

Step 1: Know Which Operations to Offshore

Do an inventory of your daily business operations and identify which ones cause the most inefficiencies and consume the most of your team’s time. This helps your potential offshore outsourcing service provider develop a tailored solution unique to your business. 

Step 2: Look and Vet An Offshore Outsourcing Company

Although googling for the best BPO companies is a good start, these platforms can aid in your search, too:

  • ChatGPT: A lead once found us on ChatGPT while searching for the best AI companies in the Philippines. Try asking ChatGPT for some recommendations, and you might find a couple of potential service providers. 
  • LinkedIn: You can find offshore outsourcing companies here. Use this platform to reach out to the provider’s clients, so you have an idea of their offshore team’s performance, professionalism, and work ethics. 

When evaluating an outsourcing partner, check out its:

  • Portfolio and case studies
  • Client reviews and success stories
  • Core values
  • Services offered
  • Expertise and niche

Step 3: Meet With the Company’s Outsourcing Expert

Lay out your expectations and service-level agreements (SLA), and always read the fine print of the provider’s contract. Some service providers have a lock-in contract. By entering into a lock-in contract, you can’t prematurely terminate your partnership with the provider.

If the offshore outsourcing company no longer meets expectations and aligns with your goals, offshore outsourcing may become a liability to you. Hence, you’re stuck in an unfruitful partnership until the contract ends.

Step 4: Request A Trial Period (If Possible)

A trial period lets you vet your offshore team’s performance in real time. It is also great for identifying quality issues in service delivery before entering into a long-term partnership with the provider. 

Start Offshore Outsourcing Services to KDCI Outsourcing

At KDCI Outsourcing, we offer next-generation offshore outsourcing services and help forward-thinking companies build their offshore team from scratch. We have skilled professionals who excel not just in marketing, web design, or any offshore outsourcing service, but also in the ethical use of AI technologies in their deliverables.

Growth and success don’t come knocking at your door. Schedule a meeting with KDCI ASAP, and let’s kick off your offshore outsourcing journey.

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Offshore Staffing
Top Philippine Tax Accounting Companies US Companies Can Outsource
Learn about the top tax accounting companies in the Philippines. KDCI explains the benefits of offshore tax accounting and the best services to outsource.

Tax accounting, among other finance functions, has become one of the most outsourced services in the US over the past couple of years. This growth is predicted to increase even more, with a projected expansion to USD76.37 billion by 2033, from USD46.17 billion in 2024.

As the global business landscape becomes more and more interconnected, leveraging overseas talent has gone past the point of experiments and has become a proven growth strategy for US companies of all sizes. From keeping up with changing US tax laws and handling complex compliance requirements to managing large-scale bookkeeping for global corporations, Philippine Tax Accounting Companies have emerged (and are continuously thriving) as a trusted choice for US companies looking to outsource tax accounting functions.

In this article, we discuss the top Philippine Tax Accounting companies worth considering if you’re looking to outsource your business’ accounting function.

Read on for:

  • an overview of the top 7 Philippine tax accounting companies;
  • tips for choosing the right outsourced tax accounting partner in the Philippines;
  • information about the accounting services US companies can outsource.

While offshoring companies in the Philippines are typically known to offer strong capabilities, it’s important to choose the one that best aligns with your business needs — because your next accountant is already out there. It’s now just a matter of knowing where and how to find them.

Why are Philippine tax accounting companies preferred?

Several notable US companies have been outsourcing professionals from the Philippines and tax accounting is among the industries that benefit from outsourcing and offshoring solutions.

With a pool of accountants trained in both Philippine financial reporting standards and international accounting standards, the country boasts high quality offshore tax accountants that US companies can outsource at competitive rates. Paired with exceptional communication skills and work cultures that align with American business values, it’s no surprise that several global companies are choosing to build dedicated tax accounting teams in the Philippines.

What are the benefits of working with Philippine tax accounting companies?

Beyond significant cost-savings, working with offshore tax accountants in the Philippines also gives your business scalability, compliance, and expertise.

Many are the benefits of working with a dedicated team of tax accountants — let’s discuss some of them here:

  1. Highly skilled talent pools

The Philippines produces thousands and thousands of accounting graduates annually, who are then subjected to rigorous licensure examinations. Most professionals that you can hire from Philippine accounting companies already have prior experience in multinational firms and accounting companies, giving them extensive knowledge of global tax law and compliance standards.

  1. Cost-efficiency, at the same quality

Among the reservations about cost-effective hiring is the risk of compromising on the quality of work. However, while the costs of hiring a full-time accountant from the Philippines may be several times lower than hiring an accountant in the US, your business can still benefit from high-quality results. This way, you can allocate resources more strategically while still getting all your business’ tax accounting service needs covered.

  1. Familiarity with US regulations

When you outsource a tax accountant from the Philippines, you can rest assured that you are getting a professional who has expertise in US tax laws, making them well-equipped to manage corporate tax filings, state tax compliance, and other regulatory requirements.

  1. Advantages of time zone differences

Because of the time difference from the US, Philippine teams have a unique advantage in that they can work overnight US time, making faster turnaround for urgent filings and compliance updates possible.

  1. Technology and security alignment

Top Philippine tax accounting companies also adopt cloud-based platforms like Quickbooks and Xero, built with secure file-sharing systems and compliance with data privacy standards —  but more importantly, utilized by trained accountants who are ready to support your business.

What makes an effective offshore tax accounting partner?

Not all outsourced accounting companies are made equal, that’s a fact S, how would you evaluate Philippine tax accounting companies? Here’s a quick rundown of the criteria for ideal accounting partners:

  • Proven track record

Choose a company with established experience with US-based clients in your industry. An ideal partner for outsourcing accountants should have case studies or testimonials of work done for US companies, ideally within your niche. This ensures that they understand the nuances of your business.

  • Technical expertise

Find providers whose accountants are familiar with US tax regulations and global accounting principles. Firms with Certified Public Accountants (CPAs) who are trained in both Philippine and tax regulations will give your company a competitive edge and will ensure accurate financial records and alignment with compliance requirements.

  • Technology adoption

Look for an accounting partner that utilizes the latest accounting software and automation tools. Effective offshore accounting teams leverage modern accounting platforms like Zoho, Quickbooks, and Zoho. Tax accounting companies who have adopted automation tools for reconciliation, invoice processing, and payroll can also significantly improve turnaround times.

  • Security measures

Select a company that employs strict protocols for handling financial data. Financial data is highly sensitive. As such, your outsourced team must have clear security protocols and encryption standards to safeguard valuable company  data and financial records.

  • Clear communication

Lastly, it’s important to have an accounting partner that is responsive to your needs as a business. The best partners are those that go beyond the execution of tasks to empower you with advice on improving processes, reducing costs, and ensuring long-term compliance.

At the end of the day, the offshore tax accounting team from the Philippines becomes an extension for your internal finance department, so it’s only fair that you find the best people who can augment and support your team.

Top 7 Philippine Tax Accounting Companies US Businesses Can Outsource

Using the above criteria, we have here a list of 7 reputable outsourced accounting companies in the Philippines where you can potentially find your next hire.

  1. KDCI Outsourcing

KDCI Outsourcing allows you to outsource finance and accounting services to the Philippines through flexible and customized engagement models. With a strong mission to empower teams with the best people, KDCI Outsourcing gives you access to a large pool of talent who are equipped with expertise in financial data management, cash flow monitoring, and advanced accounting software proficiency. KDCI’s handpicked staff effortlessly blends into business operations, as they are fully-trained in specific financial processes and financial regulations to ensure a seamless transition and immediate efficiency. Whether you’re looking for General Ledger Accountants, Payroll Specialists, Tax Accountants, or other finance staff with specialized skills, KDCI Outsourcing can find the right person who will complete your team.

  1. Connext Global Solutions

Connext Global Solutions specializes in supporting US companies with customized offshore support teams that streamline costs and boost team productivity. With a goal of extending local business operations with access to the “top 1% of global talent,” Connext is also one of the go-to tax accounting companies in the Philippines for those looking to outsource their finance and accounting functions.

  1. Outsourced

Outsourced connects US companies with premium remote accounting staff in the Philippines through their offshore and outsourcing solutions. With an AI-enhanced recruitment process and dedicated tax accounting teams, Outsourced empowers businesses of all shapes and sizes in building custom-fit offshore teams who can operate during the working hours you set and effectively act as an extension of your team.

  1. TOA Global

TOA Global provides thousands of leading teams in Australia, New Zealand, and the US with job-ready outsourced accountants and bookkeepers. As a company that provides holistic and outsourcing solutions for accounting and bookkeeping firms, TOA Global boasts exceptional Philippine-based finance specialists who are ready to fill roles across local time zones.

  1. Cloudstaff

Cloudstaff’s focus is building global remote workforces designed to supercharge the growth of businesses worldwide. Among their wide range of outsourcing solutions include models for hiring offshore tax accountants in the Philippines, backed by advanced technology and a supportive work culture that nurtures your outsourced team, too.

  1. D&V Philippines

D&V Philippines offers outsourced finance and outsourced accounting services designed to support CFOs and professional services firms. With top-notch accounting, audit, and finance services, D&V is committed to bringing specialized and globally competitive solutions that meet the needs of foreign companies across Australia, Canada, Europe, and the US.

  1. TMF Group

TMF Group provides comprehensive tax accounting services that meet both local and international and compliance standards. With a broad range of services including transactional accountancy support, local statutory accounting, and tax consultancy, TMF offers solutions that can be tailored to your organization’s unique requirements.

There are more tax accounting companies in the Philippines that US companies can outsource, but these leading providers are the ones that are among the top choices for building specialized offshore accounting teams worldwide.

Which accounting services can you outsource?

Outsourcing to Philippine companies isn’t limited to annual tax filing or tax accounting. As a matter of fact, most providers (especially the ones mentioned above) offer a broad range of offshored accounting and finance services that can be tailored to your business’ day-to-day operational needs. 

Now that we have covered the go-to companies for outsourcing accounting functions, let us help you maximize the potential of outsourcing accountants by discussing which business functions are best for outsourcing from the Philippines.

US companies can benefit from outsourcing the following functions:

  • Tax preparation and compliance

From corporate income tax returns to sales tax filing to internal revenue records, offshore teams can take care of your business’ federal and state-level tax requirements. Many offshore tax accountants in the Philippines are trained in US tax regulations, making them well-equipped in ensuring accuracy, even and especially when there are tight deadlines.

  • Bookkeeping

One of the most tedious business tasks is bookkeeping, especially the recording of daily transactions, reconciling accounts, and maintaining up-to-date ledgers. Cloud-based accounting tools like make it convenient for offshore teams to work real-time alongside your team in the US.

  • Payroll processing

Payroll is yet another time-sensitive and compliance-heavy business function. By hiring an offshore payroll specialist, you can delegate the task of salary calculations, deductions, and benefits administration to a dedicated offshore payroll staff (or team, whichever your company needs).

  • Accounts receivable management

Offshore tax accountants can also manage invoice generation, payment tracking, and collections. If you work with vendors and need someone who will handle accounts payable and accounts receivable management, offshoring is a good option.

  • Financial reporting

Monthly, quarterly, and annual financial statements,as well as custom tax and financial reporting are also among the best tasks that your business can get done through offshoring. A reliable outsourced team can help you ensure reporting cycles and high data accuracy.

  • Audit support

Offshore accounting teams can also assist with audit requirements by preparing audit schedules, collating documentation, and reconciling discrepancies. This way, you can significantly reduce the workload (and stress) among in-house teams during audit season.

  • Advisory services

A Philippine tax accounting firm can also support US  businesses with tax planning, compliance risk assessments, and process improvement recommendations. This way, you go beyond the traditional tax accounting functions and start leveraging the potential of your dedicated tax accounting team for long-term growth.

Your business deserves the best when it comes to tax accounting support.

Choosing a tax accounting firm to work with is ultimately about finding the right fit for your business goals  —  after all, it is the strength of the team that propels the business forward, and your tax accounting team is no exception.

This is why, at KDCI Outsourcing, we combine technical expertise, cost-effectiveness, and proactive support to empower your team with the best people, so you can rest assured that every financial transaction is powered by the right team.

Our outsourced tax accountants at KDCI Outsourcing seamlessly integrate with your operations, anticipate compliance challenges, and deliver actionable insights to help you make better business decisions and support ongoing business growth.

Yes, there are many options when it comes to outsourcing tax accounting, but if you’re looking for a team who gets your business and finds your business the accounting team it deserves, that’s where KDCI Outsourcing comes in.

Outsource your next accountant with KDCI!

At KDCI, we specialize in finding accountants who have the skills and experience you need, as well as the attitude and cultural fit that will allow them to easily integrate with your in-house team. Whether you’re looking to hire one full-time offshore tax accountant or looking to build a dedicated tax accounting team in the Philippines, KDCI has the right tailored outsourcing solution and engagement model for you.

KDCI has options specifically made to support your business’ day-to-day operations and overall growth in the long run.

Contact us to learn more about how you can hire offshore tax accountants or build an offshore accounting team with us!

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Offshore Staffing
Shared Services Meaning in HR: Benefits, Functions, and Best Practices
Discover the HR shared services meaning, its core functions, key benefits, and best practices to streamline HR operations and improve service delivery.

Human resources (HR) departments are fighting in a war-torn landscape mired by labor shortage, burnout, poor retention, and low employee engagement. With AI and automation in the mix, adapting to new technologies can feel like traversing an uncharted territory. Not to mention that changes in compliance and regulations add a layer of complexity to data collection and storage.

So, what’s the solution? Most probably, you’re thinking of recruitment process outsourcing (RPO). But here’s an alternative: HR shared services. Let’s find out HR shared services’ meaning and explore what this strategy brings to the table.

HR Shared Services Meaning

HR shared services is defined as the centralization of an organization’s HR administrative and operational functions, from recruitment to payroll processing. By consolidating all tasks in a single hub, HR departments can work efficiently, standardize processes, and ensure consistent service delivery. 

Think of it as a huge HR department — but without all the separate teams for each function, or a dedicated HR team for each branch. This model is also powered by cutting-edge human capital management (HCM) and AI technologies, enabling the smooth delivery and optimization of workflow across a company and its branches while increasing cost savings.

Oftentimes, the HR shared services model is divided into tiers, just like the customer service trend of tiered customer support. Let’s find out what each tier does: 

  • Tier 0: The self-service tier. Using an HR platform augmented by chatbots and other technologies, employees can perform basic and routine HR tasks at any time of the day. 
  • Tier 1: Handled by HR generalists, this tier provides personalized support to basic inquiries. Company emails or workplace applications like Microsoft Teams are used for Tier 1 inquiries.
  • Tier 2: HR specialists take care of complex inquiries. Escalated issues are resolved here, too. 
  • Tier 3: Reserved for HR specialists and leaders, this tier involves expert consulting and completion of complex and strategic HR tasks to help executives achieve their goals. In some cases, though, tier 3 is not necessary.

HR Shared Services and Outsourcing: Is There A Difference?

Don’t make the mistake of mixing up shared services’ meaning with outsourcing. While both models involve non-core functions and improve operational efficiency, there is a clear difference between HR shared services vs. outsourcing

HR shared services (and shared services in general) centralize functions into a cohesive hub to standardize processes and enhance the quality of service. Apart from HR, there are also shared services in finance, IT, marketing, procurement, and many more. However, these departments can be outsourced, as well.

Outsourcing, on the other hand, involves hiring a service provider to perform non-core tasks, cut costs, and work with outsourced experts. Onshoring, nearshoring, offshoring, and hybrid outsourcing are the common types of outsourcing. 

Understanding the differences between HR shared services and outsourcing can help you decide which model is most suitable for your business. 

7 Most Common Functions In HR Shared Services

Shared services in HR unify day-to-day HR operations into a centralized system. Below are functions commonly performed in HR shared services centers. 

1. Talent Acquisition

Talent acquisition is an HR function in which talent acquisition specialists identify and attract qualified candidates for an open position. These professionals select applicants based on their credentials, experience, and cultural fit. They are also responsible for maintaining employee retention. 

Furthermore, talent acquisition focuses more on the long-term aspects of hiring, such as:

  • Employer branding
  • Candidate life cycle management
  • Workforce planning and strategy
  • Workplace inclusivity
  • Succession planning and management

While talent acquisition is often part of HR, some companies create a dedicated talent acquisition department.

2. Onboarding

Onboarding refers to acquainting new employees with a company’s culture, expectations, processes, and policies. During this process, accounts, tools, and equipment are set up, and all the necessary paperwork — such as contracts — is also prepared and signed. 

A successful onboarding process helps new hires prepare for their role, establish a routine, and form professional relationships with peers. 

3. Professional Development

Professional development is a process in which employees undertake further education to acquire new or hone existing skills. It is also used to keep the workforce abreast of new tools and emerging industry trends. Professional development furthers employees’ careers, unlocking their potential for promotion and other growth opportunities.

Common examples of professional development include workshops, training programs, certifications, conferences, and the like. Standardizing career development ensures consistent delivery of learning opportunities for all employees. 

4. Employee Data Management

Employee data management is defined as the collection and storage of employee data for various HR purposes. Data includes not just an employee’s basic and personal information, but also relevant employment information, such as benefits, attendance logs, and tenure. 

With this data, HR departments can make informed, data-driven decisions to improve performance and retention. Proper employee data management ensures optimized data collection and analysis as well as compliance with data privacy and security regulations.

5. Benefits Administration

Benefits administration is a process of offering and managing employees’ benefits, from PTOs to life insurance. Benefits administrators orient employees on the company’s benefits, so they know how to maximize their benefits during their tenure. Administrators also conduct surveys to understand employees’ needs, enabling effective, people-centric benefits administration.

A great benefits administration process involves using benefits administration tools to maintain efficiency and ensure effective benefits enrollment and tracking. 

6. Payroll

Payroll focuses on the processing and distribution of employees’ salaries for a given payroll cycle. This function involves calculating taxes, incentives, benefits, and other relevant costs.  Handled by the finance or HR department, payroll employees ensure accurate calculation and regulatory compliance to avoid errors and penalties.

7. Compliance

Compliance is the most important function of an HR department. HR compliance staff maintain order in the workplace through policy enforcement, safeguard employees from abuse or discrimination, and protect the organization from lawsuits. They also perform compliance audits to assess existing policies and identify and address compliance issues.

However, one must remember that HR compliance involves the collective efforts of the whole organization, not just executives and HR leaders.

4 Benefits of HR Shared Services

An HR shared service model is a game-changer for HR departments and organizations. The benefits below give a sneak peek into the potential impacts of integrating an HR shared services center into your organization.

1. Heightened Efficiency

Efficiency is the main appeal of an HR shared services model, with technology and digitization as its backbone. By deploying a dedicated platform for performing HR tasks or automating routine processes, employees across all departments can enjoy higher productivity levels and service quality. 

2. Improved Standardization

Standardization and efficiency work hand in hand. Deloitte, cited in Applaud, found that shared services in HR improved process efficiency and standardization in almost 80% of companies.

Standardizing processes across all organizations and locations creates a more uniform approach that eliminates bottlenecks, avoids errors and duplications, and minimizes compliance issues.  Enhanced Reliability of HR Services

An HR shared service center does wonders for the quality of HR services, which ties up to the first two benefits. HR platforms and AI agents, for example, empower employees for self-service by giving them the autonomy to perform HR tasks and ask basic questions without relying on HR staff.

As a result, HR employees can pool their expertise on high-value tasks that support business goals. Because all HR processes are less fragmented, employees — including new hires — have a clearer picture of how their HR department works, ultimately making it more reliable and accessible.

3. Significant Cost Savings

Let’s say your company has offices in multiple locations. Each office has its own dedicated HR department with its own practices. From a cost perspective, this entails additional expenses on overhead and manpower. It’s inefficient and fragmented, too.

Like RPO, an HR shared service model can reduce expenses. In the same Deloitte study, most companies (88%) reported a reduction in expenses. After all, the cost of hiring employees alone averages $4,683 USD, with executives costing as high as $28,329 USD! 

By centralizing HR functions and leveraging HR software solutions, establishing independent HR departments and hiring additional staff is no longer necessary, as all HR practices and processes are already standardized across your company and its offices. This translates to reduced expenses, increased efficiency, and better HR experience for all.

4. Better Global Compliance

There may be overlaps and differences in compliance laws, regulations, and HR practices between countries. Frankly, this is tricky to navigate. However, a shared services model can be of great help. With this strategy, companies can centralize functions in all their locations while tailoring to specific country needs and complying with local and international regulations.

4 Best Practices for Implementing Shared Services In HR

If you made it this far, HR shared services have probably piqued your interest. We rounded up a list of best practices for shared services in HR.

1. Know Your HR and Organizational Needs

Transitioning to a shared services model brings change. Do your research on its potential disadvantages and challenges, which include:

  • Changes in HR roles.
  • Resistance to the shared service center model.
  • Increased investment in technology and infrastructure.
  • Lack of knowledge of shared services in HR shared services.

We also recommend observing your HR department. Here are a couple of guide questions:

  • Is the HR department fragmented?
  • Have there been inefficiencies in HR processes?
  • Has the company put itself at risk of compliance issues?
  • How satisfied are my employees with the company’s HR services?

Additionally, interviewing HR staff and other employees is a good way to get grounded feedback on your current HR business functions. Below are sample interview questions:

  • What improvements would you like to see in the HR department?
  • What are the inefficiencies and challenges your team has encountered?
  • Which tasks and processes should be standardized and automated?

While educating your employees about the HR shared service center model, it’s also important to listen and respect the concerns of HR professionals regarding this strategy. Aligning everyone in the organization can help ensure a smoother implementation of HR shared services.

2. Train and Work With Your Employees

Employees are the “customers” of HR shared services. Including employees in the design process ensures that all solutions meet their expectations and needs, creating a healthy feedback loop between staff.

Training employees on AI and automations equips them with the knowledge of how these technologies work, helping them become tech-savvy individuals with a knack for innovation.

3. Leverage Technology

The right technology can elevate your HR department. Common examples include:

  • AI-powered agents
  • Self-service portals
  • HR information systems (HRIS)
  • Payroll processing software
  • Benefits administration software

Make sure all technologies address your HR needs and enhance employee experience. Software solutions should be user-friendly and come packed with all the needed features to perform the job. 

AI tools should be trained on bias-free data and trained thoroughly, so they’re sophisticated enough to handle inquiries of varying complexities, which equates to higher HR service quality.

4. Establish Performance Metrics

You can’t measure the success of your HR shared services center model without performance metrics, which include employee satisfaction, employee retention, resolution times, and many more. By measuring these metrics, your organization can gauge whether the HR shared services are performing as expected. 

Even if it’s performing well, don’t just stop there and settle. Shared services in HR promote operational excellence, hence there’s always room for continuous improvement. Use data analytics in conjunction with employee feedback to make informed decisions and implement changes as needed.

Upgrade Your HR Department With KDCI Outsourcing

While HR shared services are a great alternative to outsourcing, there’s no right or wrong approach. Depending on your goals and needs, you can even combine shared services and outsourcing to reap the benefits of both models. 

If you have already rolled out HR shared services in your organization, but still want to utilize outsourcing, consider working with KDCI Outsourcing. 

We are the best BPO company offering tailored offshore staffing solutions for human resources and other industries. With our thorough vetting process, we only hire the best employees with the qualifications, character, and work ethic you’re looking for. 

Send a proposal or inquiry, and let’s help you combine the strengths of outsourcing and HR shared services.

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Offshore Staffing
Outsourcing vs Offshoring: Differences, Benefits, & Examples
Explore outsourcing vs offshoring in detail—discover their differences, business advantages, and real-world examples to make smarter strategic choices.

In the modern global economy, businesses are under constant pressure to cut costs, improve performance, and scale operations quickly. One of the most strategic ways to achieve this is through external workforce strategies—but that often raises the question: outsourcing vs offshoring — which is right for your business?

Although these two models are closely related, they differ significantly in structure, execution, and long-term impact. If you're looking to improve your business operation, streamline specific tasks, or tap into specialized skills, understanding the differences, benefits, and examples of each strategy is essential.

In this blog, we’ll define both models, explore how they work, discuss the cost savings they offer, and help you make an informed choice that aligns with your company’s goals.

Outsourcing Definition: Streamlining Business Process Through External Experts

Outsourcing is the practice of hiring a third-party provider—either domestically or internationally—to handle specific tasks or functions that would otherwise be managed internally. The goal is to improve efficiency, lower overhead, and allow internal teams to focus on their core competencies.

Common examples of business process outsourcing (BPO) include customer service, payroll, digital marketing, IT support, and even human resource functions. These outsourced tasks are typically non-core activities but are crucial to daily operations.

For instance, a startup may outsource its accounting function to a financial firm with deep expertise, or an ecommerce business might partner with a customer support center in Southeast Asia. These services are provided by professionals with specialized skills, enabling businesses to access high-quality support without hiring full-time staff.

KDCI offers a wide range of business process outsourcing services that allow companies to offload back-office, admin, and operational work to experienced teams in the Philippines.

Outsourcing is also highly scalable. Whether you need support for a one-time project or ongoing help with back-office tasks, it allows for flexibility without heavy investments in infrastructure.

Offshoring Definition: Expanding Business Operations Across Borders

Offshoring refers to relocating certain parts of your business operation to another country. Unlike outsourcing, offshoring often involves setting up a team or even an entire subsidiary in a foreign location. Companies that choose this model retain control over processes, systems, and workforce, but take advantage of lower labor costs and access to a global talent pool.

For example, a U.S.-based SaaS company might establish an offshore software development center in India or Eastern Europe. While the development work is done abroad, the team remains fully integrated into the company's product and engineering departments.

KDCI supports offshoring through its offshore staffing services, helping U.S. and global businesses build remote teams that are fully aligned with their goals, culture, and internal workflows.

Offshoring isn’t just about tech. Manufacturers, customer service teams, and administrative support functions are commonly offshored as well—particularly when companies are aiming for round-the-clock productivity and cost saving benefits.

In recent years, offshore outsourcing has become increasingly popular—blending the two models. In this setup, businesses contract work to third-party vendors located overseas, combining the flexibility of outsourcing with the cost savings of offshoring.

Outsourcing vs Offshoring: Differences That Matter

Though both models are used to enhance efficiency and reduce operational costs, the differences between outsourcing vs offshoring are significant and can affect how you scale, manage, and grow your teams.

Outsourcing focuses on delegating specific tasks or entire functions to an external company. The service provider manages the workflow, staffing, and output. Your business sets goals and oversees performance through contracts and KPIs, but you don’t directly manage the external team.

Offshoring, in contrast, involves building your own team in a different geographic location. You're responsible for hiring, training, and managing the team—just as you would with domestic staff—but you benefit from global wage differentials and a broader talent pool.

If your goal is cost savings and rapid scalability with minimal operational complexity, outsourcing may be more appropriate. If you’re looking to establish long-term control and integration while optimizing labor costs, offshoring could be the better route.

Benefits of Outsourcing: Flexibility, Expertise, and Efficiency

Outsourcing brings a wide range of benefits for businesses of all sizes. Here are the top reasons companies choose this model:

Reduced Labor and Infrastructure Costs

The most immediate and measurable cost saving benefit of outsourcing comes from lower labor cost. Businesses avoid the overhead of salaries, benefits, office space, equipment, and training.

Access to Specialized Skills

Outsourcing gives you instant access to professionals with specialized skills. Whether it’s a digital marketing strategist, IT technician, or HR expert, outsourcing eliminates the learning curve and accelerates execution.

KDCI provides expert digital marketing outsourcing and creative  graphic design services tailored to help businesses grow their online presence, build brand identity, and engage customers across digital channels.

Increased Focus on Core Competencies

By outsourcing time-consuming or non-core tasks, your internal teams can focus on high-priority projects and strategic planning—boosting overall productivity and performance.

Scalability on Demand

Whether you're launching a new product or preparing for seasonal demand, outsourcing enables you to scale resources up or down based on real-time needs, without long-term commitments.

Risk Mitigation and Compliance

Many outsourcing providers offer industry-specific expertise, including compliance with data security, financial regulations, and local labor laws—helping you minimize risk.

Benefits of Offshoring: Global Reach and Long-Term Growth

Offshoring is ideal for businesses ready to invest in sustainable, long-term growth. Here’s why the offshoring business model is so effective:

Substantial Cost Savings

By relocating operations to countries with lower labor cost, companies can significantly reduce overall expenses—often by as much as 40–60%—without sacrificing quality.

Around-the-Clock Productivity

With offshore outsourcing or internal offshore teams, your business can operate across multiple time zones. This means faster turnaround times, 24/7 support, and improved responsiveness.

KDCI supports round-the-clock customer support outsourcing through dedicated voice, email, and live chat teams operating in shifts that align with your business hours.

Access to Global Talent

Countries like the Philippines are known for producing highly educated, English-speaking professionals in tech, customer service, and finance. Offshoring gives you access to this specialized skill pool at a fraction of the cost.

Operational Control

Unlike outsourcing, offshoring gives you direct control over the day-to-day management of your overseas team. These workers are your employees—not contractors—allowing for better alignment with company values and culture.

Business Expansion and Market Entry

Offshoring often serves as a bridge to enter new international markets. Having a local presence can lower shipping times, reduce tariffs, and build regional trust and brand recognition.

Real-World Applications: Putting the Strategies to Work

Outsourcing in Action

A California-based ecommerce brand outsources its business process functions—such as order fulfillment, returns processing, and live chat support—to a third-party provider in the Philippines. The provider manages staffing and performance metrics while delivering seamless support under the retailer’s brand.

KDCI supports brands like these through end-to-end ecommerce outsourcing that includes product listing, order management, and post-sale service.

Offshoring in Action

A growing fintech firm in Canada sets up an offshore software development team in Poland. These developers are hired directly, work full-time on the company’s core product, and are managed by the CTO. The team functions as an extension of the headquarters, helping the company ship features faster and meet rising customer demands—all while reducing expenses by nearly half.

How to Choose: Outsourcing vs Offshoring for Your Business

Deciding between outsourcing vs offshoring depends on several key factors:

  • Business Goals: Are you optimizing short-term operations or building long-term capacity?
  • Function Type: Is the work process-driven and repetitive, or does it require ongoing strategic alignment?
  • Level of Control: Do you prefer to delegate work to a trusted provider, or manage teams internally?
  • Budget Flexibility: Are you focused on reducing labor cost, infrastructure expenses, or time-to-market?
  • Scalability Needs: How fast do you need to ramp up operations? Will the need be temporary or permanent?

In some cases, companies opt for a hybrid approach, using offshore outsourcing for transactional work and offshoring for building strategic internal teams.

Strategic Growth Begins With the Right Model

The debate between offshoring vs outsourcing isn’t just about terminology—it’s about choosing a strategy that fits your vision for growth. Both models offer exceptional opportunities for cost savings, access to specialized skills, and operational agility.

Outsourcing works best when you want to move quickly, scale flexibly, and delegate specific tasks to experienced vendors.

Offshoring is ideal when you want full control over a distributed team, plan to expand internationally, or need consistent talent to support core business operations over the long term.

No matter which path you choose, success lies in planning, communication, and alignment. With the right partners and processes in place, both outsourcing and offshoring can empower your business to grow smarter, faster, and more efficiently than ever before.

Ready to build a cost-efficient, high-performance team that aligns with your business goals?

Whether you're exploring outsourcing to streamline specific tasks or offshoring to scale operations globally, KDCI has the expertise, infrastructure, and talent to help you succeed. Our proven solutions—from customer support and ecommerce services to creative design and digital marketing—are built to drive growth, improve efficiency, and reduce operational costs. Let’s work together to create a custom outsourcing or offshoring strategy that supports your unique business objectives and sets you up for long-term success.

Contact KDCI today and start scaling smarter.

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Offshore Staffing
Top 10 Customer Service Agencies in the Philippines for US Companies
Explore the leading customer service agencies in the Philippines trusted by US businesses for high-quality support, scalability, and cost-efficient solutions.

Ever since Franz Holz established Accenture Global Center in the Philippines, the country has transformed into a top outsourcing destination home to hundreds of customer service agencies, business process outsourcing (BPO) companies, and call centers. No wonder it’s the world’s BPO and call center capital. 

However, more options for outsourcing customer service to the Philippines come with feelings of overwhelm and confusion. While there are plenty to choose from, the right customer service company can make all the difference. Below are the 10 best customer service agencies in the Philippines for US-based clients. 

1. Best Overall: KDCI Outsourcing

KDCI Outsourcing is a Pasig City-based BPO company known for providing world-class offshore staffing solutions to businesses in the US and other countries. Its outsourced customer support roles include customer service agents, customer service leaders, sales representatives, social media support specialists, and quality assurance representatives.

Companies in the e-commerce, finance, gaming, and hospitality industries can also hire customer support agents who specialize in those industries. What sets KDCI Outsourcing apart is its automation and AI-powered customer service outsourcing solutions, ranging from AI integration to chatbot development and training.

Because you’ll be working with English-speaking, AI-proficient, and tech-savvy customer service agents, you can expect better self-service support, faster resolution times, and higher productivity levels for in-house agents. With their expertise, your AI agents will sound more human-like and provide enhanced personalized support and recommendations, improving the customer experience.

KDCI Outsourcing can also scale your customer support operations according to your current needs. This way, the offshore outsourcing company can onboard qualified agents into your team without the slower hiring times and higher expenses associated with local recruitment. 

Businesses seeking to upgrade their customer service technologies and work with culturally compatible agents can partner with KDCI Outsourcing for more streamlined support and fewer language barriers.

2. Best for Inclusive Customer Service: Teleperformance

Teleperformance is a French outsourcing company with operations in hundreds of countries, including the Philippines. Known for its long-term client partnerships, the company positions itself as a trusted global leader in the call center and BPO industry. 

Teleperformance excels in outsourced customer services that revolve around customer experience (CX) management, digital CX, and AI. It boasts a team of multilingual agents who are cognizant of cultural and linguistic nuances in communication, providing non-English speakers with exceptional customer service.

By integrating video-based customer service, you can optimize your customer support channels for higher first-contact resolution rates and fewer repeat calls — both of which improve customer satisfaction and loyalty. 

Because video-based support is accessible to individuals with hearing problems, it makes the entire customer journey more inclusive of underserved customers. For companies supporting DEI (Diversity, Equity, and Inclusion), this customer service solution is a plus. 

Through Teleperformance’s partnerships with AI solutions providers, it augments clients’ customer service with agentic AI technology, bolstering their self-service support functions and enabling smart scaling without compromising operational efficiency. 

With its AI-driven solutions and commitment to DEI, Teleperformance is a solid pick for large companies that want inclusive and innovative customer service solutions.  

3. Best for AI-Driven Customer Service: Accenture

Accenture is an award-winning professional services company with a global footprint across Asia, Europe, the Middle East, and the Americas. Home to more than 7,000 employees and a trusted partner of thousands of clients, the firm sets a high standard of delivering growth-driven solutions in customer service and other functions. 

The company’s customer service solutions are designed to enhance customer relationships. By working with Accenture, you can provide seamless and personalized support in the form of custom solutions for any customer inquiry, regardless of complexity. 

With AI at the forefront of its services, Accenture can integrate AI-powered tools and generative AI into your operations, modernizing customer interactions and transforming support into an efficient experience from ticket to resolution. Since this sends a positive impression to your customers, building trust and brand loyalty becomes easier. 

Overall, partnering with Accenture gives your business the edge it needs to stay ahead of advancements in customer service. As a household name in the outsourcing and customer service industries, this company is a top choice for companies that prioritize innovation, operational efficiency, and customer relationships.

4. Most Comprehensive CX Technology Solutions: Concentrix

Concentrix is another household name in the customer support industry. This company, operating in the Philippines and beyond, offers a suite of services encompassing data and analytics, experience design, enterprise technology, and digital operations. Its digital operations services include marketing, sales, customer service, and many more. 

Concentrix’s customer support solutions center on innovation, customer centricity, and employee efficiency. It offers smart AI-powered self-service chatbots that mirror human interactions to provide round-the-clock, personalized assistance. In effect, these chatbots free up human agents from routine customer inquiries. 

With the help of Concentrix’s experts, they can train and improve your bots’ conversational capabilities to enhance service quality while keeping technology costs as low as possible. Other CX technologies Concentrix offers include voice of the customer (VoC), contact center as a Service (CCaaS), and AI-driven business messaging. 

All in all, Concentrix’s comprehensive AI and CX technology solutions make it an ideal customer support outsourcing partner for enterprises seeking to empower their customer service representative team with innovative tools and systems. 

5. Best for Futureproofing Customer Service: Foundever

Previously named Sitel and a product of a merger with Sykes Enterprises, Foundever is an award-winning outsourcing company that delivers state-of-the-art CX services and solutions to companies in a wide range of industries, including financial services, government, healthcare, manufacturing, and many more. 

Its outsourced services include customer service, multilingual customer support, back-office support, technical support, and the like, with CX solutions ranging from CX analytics and AI to Metaverse-based CX channels and omnichannel CX. With these offerings, Foundever helps brands stay competitive in customer service, leveraging human expertise, AI technologies, and analytics to deliver cutting-edge, immersive customer care that creates happy customers.

With the company’s commitment to its Environmental, Social, and Governance efforts, Foundever positions itself as a people-centric and environmentally conscious outsourcing partner for businesses that value corporate social responsibility. Thanks to its Climate Scenario Risk Analysis, the company futureproofs its operations from the impacts of climate change, ensuring resilience and business continuity.

Foundever is recommended for forward-thinking businesses that want to balance CX innovation with environmental protection.

6. Best for SMEs: Alorica

Alorica is an inclusive and corporate socially responsible BPO firm serving over 250 clients, of which are based in the US and have an average tenure of 10 years. An industry leader in customer service, this company delivers next-generation customer support that drives not just innovation, but also excellence throughout the customer journey.

Using data analytics, automation, and AI technologies, Alorica transforms your customer service into a customer-centric system where customers’ expectations are met and business goals are achieved — whether it’s faster resolution times, increased sales, or higher customer retention rates. 

Alorica also offers its Genesys Cloud-powered CX2GO solution to startups and SMEs. Designed for offshore and nearshore outsourcing, this customer support solution is highly scalable, enabling your customer service representatives to work with Filipino agents, so your team can effectively handle surges in customer inquiries in every touchpoint —  from email to social media. 

The best part about CX2GO is its absence of hidden or additional charges, making this solution a must-have for businesses with limited finances. You can also cancel or automatically renew your six-month contract if the solution benefits your company.

Because Alorica primes businesses for scalability and evolving customer expectations and standards, this customer service agency stands as a reliable outsourcing partner for ambitious enterprises and SMEs that want to overhaul their customer care and equip themselves with the technology of the future of customer service.

7. Best Provider of Tailored, Data-Driven Solutions: TeleTech

Established in 1982, TeleTech, or TTEC in short, is an outsourcing company that has amassed over a thousand employees and clients from around the world. Since 2001, the year when TTEC began its Philippine operations, the firm has been renowned for its low attrition rates, hence rightfully earning awards such as the “HR Asia Best Companies to Work for in Asia” and “Best Companies for Career Growth 2023.”

While TTEC provides a wide array of CX management services, its standout offering is its CX consulting and technology solutions. The latter empowers your contact centers with AI-powered solutions and strategies that fit your business’s customer demographic and current needs to achieve your desired results without relying too heavily on automation or straining your budget.

Moreover, TTEC’s CX consulting and technology solutions enhance customer journey orchestration by consolidating and analyzing data to identify flaws and provide appropriate solutions that enrich the customer journey experience across the board. As a result, your business can enjoy a stronger brand image and higher customer satisfaction.

Companies seeking tailored, expert assistance with utilizing data collection and analysis for customer service make great outsourcing partners for TTEC. 

8. Best Human and AI-Powered Outsourcing Services: VXI 

Boasting virtual and brick-and-mortar offices in multiple cities in the Philippines, VXI is a BPO and industry trendsetter that takes a human-centric approach in customer service innovation. It offers world-class CX strategy, CX technology, and CX operations as well as social media, collections, and revenue generation services.

VXI’s services are backed by human expertise, advanced AI technologies, and smart CX analytics — all of which improve not just your business’s operational efficiency, agility, and customer retention rates, but also its competitive advantage in your industry. 

The company’s experts are adept at customer targeting, helping your customer support specialist team generate leads, close more deals, and acquire ideal customers so your business earns a higher revenue. They can also create a tailored CX roadmap to give your customer care the glow-up it deserves.

As a growth-driven customer service agency and strategic partner, VXI tailors its customer service outsourcing solutions according to technological and industry needs while retaining the inherent human element of customer support. This customer service company is an excellent choice for clients seeking clarity and assistance with innovating their customer support.

9. Best Outsourced Inbound and Outbound Call Center Services: MEBS Call Center PH

Headquartered in Eastern Visayas, MEBS Call Center PH is a BPO service provider with a passion for customer satisfaction and long-lasting professional relationships. It provides customized inbound and outbound call center services, business-to-business (B2B) lead generation, and appointment setting. Its best offerings are its inbound and outbound call services.

MEBS Call Center PH’s inbound call center agents handle customer inquiries, requests for product information, and technical support, to name a few. To streamline routine inquiries and drive efficiency in inbound calls, AI chatbots are provided for smoother operations. On the other hand, the company’s outbound call center agents engage in telemarketing, generate leads, schedule appointments, and verify customer information. 

Whether you choose its inbound call center or lead generation services, MEBS Call Center PH promises unmatched efficiency, enhanced brand reputation, and most importantly, unparalleled customer satisfaction. 

Overall, this underrated Philippine call center is ideal for clients looking for on-brand, value-driven customer support outsourcing services backed by passionate customer service representatives.

10. Best for On-Brand Customer Support: ePerformax Contact Centers

Renowned for its decades-long client partnerships, ePerformax Contact Centers is a provider of cost-effective outsourced contact center services certified by the Health Insurance Portability and Accountability Act (HIPAA), SOC 2 Type 2, and the Payment Card Industry (PCI). Its suite of services includes general and industry-specific customer care, mainly serving the insurance, finance, and healthcare industries.

As an outsourcing partner, ePerformax Contact Centers learns and understands your business from the ground up, so the company can provide customer service staffing and build processes that reflect your brand’s needs and vision. 

Because your outsourced customer support specialist team is your company’s offshore representatives, you can trust ePerformax Contact Centers’ agents to deliver high-quality, on-brand customer service round the clock — resulting in higher customer satisfaction rates and Net Promoter Scores (NPS). 

Overall, ePerformax Contact Centers is a great option for resource-strapped clients who struggle with maintaining brand consistency in customer care, or have had negative experiences with customer service agencies in the Philippines that don’t understand their needs well.

Elevate Your Customer Service With KDCI Outsourcing

Nowadays, customer care innovation should be part of every business owner’s playbook. Good customer service is more than a transaction; it is also an emotional connection between your brand and customers. If you’re on the lookout for a reliable customer service agency, choose KDCI Outsourcing.

We have years of experience in offering tailored customer service staffing solutions for US companies, including CPO Outlets and Cedar Management Group. With our high-performing customer service representative teams, KDCI Outsourcing delivers outcomes that minimize costs, hasten resolution times, and satisfy customers.

Ready to overhaul your customer service? Contact us to get started!

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Offshore Staffing
The ROI of Outsourcing: What Medium and Large US Companies Have Learned
Discover what medium and large U.S. companies have learned about the ROI of outsourcing and how it impacts growth, efficiency, and cost savings.

In today’s global business landscape, outsourcing has become more than just a cost-cutting move — it’s a strategic driver of growth, agility, and innovation. For medium and large US companies, the ROI of outsourcing is no longer hypothetical. It’s proven, measurable, and growing more compelling year after year.

As industries face tighter margins, talent shortages, and rising customer expectations, many organizations — from established enterprises to small businesses on the rise — are reevaluating their operational models. Increasingly, they’re turning to outsourcing companies and business process outsourcing (BPO) providers to handle everything from customer service and IT support to digital marketing and back-office functions.

This blog explores what US companies have learned from their outsourcing efforts, highlighting real-world insights, cost savings, and key lessons that demonstrate how outsourcing can be a powerful, long-term investment.

What’s Driving the Shift Toward Outsourcing?

The traditional drivers of outsourcing — reducing costs , scaling a business and optimizing resources — are still relevant. But today, companies are more focused on building scalability, accessing specialized expertise, and staying competitive in fast-changing markets.

Key Outsourcing Motivations for Medium and Large Businesses:

  • Access to skilled global talent
  • Lower overhead and operating costs
  • Scalable operations across time zones
  • Faster project delivery and reduced bottlenecks
  • Stronger focus on core competencies

In essence, outsourcing allows businesses to grow without overextending internal teams. It offers flexibility, speed, and the power to do more with less — all while maintaining or improving performance.

How Outsourcing Creates ROI: Beyond Just Cost Savings

While outsourcing cost savings remain a primary driver, the full ROI of outsourcing spans multiple dimensions. Businesses that take a strategic approach often unlock far more than payroll reduction.

 Direct Financial Savings

By outsourcing, companies can eliminate the need for hiring, onboarding, training, and benefits for in-house employees. They also reduce the cost of office space, technology, and infrastructure.

Medium and large companies report cost savings between 15% to 40%, depending on the service and location of the outsourcing company.

Improved Efficiency

An experienced outsourcing team typically has tried-and-tested processes in place. Whether handling outsourced tasks like customer support, billing, or content creation, they complete them faster and with fewer errors than a newly trained in-house team.

This leads to higher output, quicker turnaround, and stronger KPIs across the board.

 Access to Specialized Expertise

Working with an outsourcing partner gives businesses access to professionals with specialized expertise in everything from IT technical support and finance to digital marketing, creative production, and sales.

Instead of building those capabilities from scratch, companies can plug into proven systems and scale instantly.

Scalability and Flexibility

Outsourcing makes it easy to scale operations during busy seasons or product launches — and downsize during slower months. This business agility is especially valuable for businesses managing cyclical demand or rapid growth.

Better Focus on Strategic Goals

By outsourcing routine or technical work, internal teams are free to focus on high-value strategic initiatives like product innovation, partnerships, and customer retention.

Successful Outsourcing in Action: Real Company Stories

To understand the real value of outsourcing, let’s take a closer look at how some medium and large US companies have achieved measurable success through their outsourcing efforts.

A Retailer Builds a Global Customer Support Team

A growing US-based ecommerce retailer was overwhelmed by support tickets during the holiday season. Response times were lagging, and negative reviews were piling up.

Solution:
They partnered with a Philippine-based outsourcing company to build a 24/7 outsourced customer support  team that handled live chat, email, and social media inquiries.

Results:

  • Support capacity increased by 300% within 6 weeks
  • Customer satisfaction scores rose by 35%
  • Saved over $250,000 in operational costs
  • Maintained quality support while focusing in-house on holiday marketing campaigns

A SaaS Company Accelerates Development with Offshore Engineers

A mid-sized SaaS company wanted to speed up product releases but was constrained by local developer availability and costs.

Solution:
They turned to business process outsourcing to assemble an offshore development team with relevant coding expertise and experience in agile workflows.

Results:

  • Reduced product backlog by 40% in 6 months
  • Annual savings exceeded $500,000
  • Freed internal resources for UX and user research
  • Improved product stability and customer retention

A Fortune 500 Company Scales Digital Marketing and Creative Output

A Fortune 500 consumer brand needed to ramp up its creative production for digital ads, landing pages, and seasonal campaigns — but didn’t want to increase in-house headcount.

Solution:
They outsourced digital marketing and creative design services to a nearshore partner.

Results:

  • Reduced campaign production time by 50%
  • Doubled ad output across paid and social channels
  • Maintained brand consistency across all global markets
  • Saved millions in agency fees and freelancer costs

What Medium and Large Companies Have Learned

After years of real-world application, here’s what medium and large businesses — and even some forward-thinking small businesses — have learned from their outsourcing journeys:

 Outsourcing Is a Growth Strategy, Not a Shortcut

Smart outsourcing supports expansion and innovation. It enables teams to move faster, enter new markets, and build resilience without draining internal resources.

The Right Partner Makes All the Difference

Not all providers are equal. A trusted outsourcing company offers aligned values, transparent reporting, and shared goals — not just cheap labor.

 Cultural Fit Matters

Businesses that partner with teams who understand their audience, language, and brand tone experience better communication and customer satisfaction.

For US-based companies, outsourcing to the Philippines provides a strong cultural alignment and excellent English proficiency — making them ideal for both B2B and B2C outsourced tasks.

 Customization Yields Higher ROI

Top-performing companies work closely with their outsourcing partners to tailor services, KPIs, and workflows that match their brand and business model.

Whether it's a small business outsourcing graphic design or an enterprise outsourcing a global call center, customization is key to successful outsourcing.

Outsourcing for Small Businesses vs. Large Enterprises

While this article focuses primarily on medium to large companies, many of the same benefits apply to small businesses. In fact, outsourcing can be a game-changer for small teams needing to:

  • Build a website or manage social media
  • Handle customer service without full-time staff
  • Launch digital marketing campaigns
  • Process invoices, payroll, or back-office functions

The key difference is scale — but the principles are the same: outsource the right work to the right people, and reinvest your time into growing the business.

The Broader Strategic Impact of Outsourcing

When you look beyond cost, the full impact of outsourcing becomes even more impressive. It supports:

  • Faster innovation cycles
  • Higher employee engagement (by reducing internal overload)
  • Smoother customer journeys
  • Risk reduction and operational continuity

By removing bottlenecks, outsourcing empowers businesses to stay lean, agile, and future-ready — especially in volatile or fast-growing industries.

How to Maximize the ROI of Outsourcing

If your company is ready to explore or improve its outsourcing efforts, here are the key takeaways to keep in mind:

  • Start with a clear goal. Know what you want to achieve — cost savings, speed, quality, or scalability.
  • Choose the right partner. Look for a provider with experience in your industry and a track record of successful outsourcing.
  • Invest in onboarding. Just like internal teams, your outsourcing team will perform better with training, documentation, and support.
  • Focus on relationships, not transactions. Long-term success depends on communication, alignment, and shared outcomes.
  • Measure performance. Track KPIs such as cost reduction, turnaround time, error rates, and customer satisfaction to ensure you’re getting strong returns.

Unlock the True ROI of Outsourcing With KDCI

Whether you're a small business looking to scale or a large enterprise aiming to streamline operations,KDCI is your trusted partner for results-driven outsourcing. From business process outsourcing and digital marketing to customer support and back-office solutions, we help you reduce costs, boost efficiency, and stay focused on what matters most — growth.

With years of experience supporting global brands, our outsourcing teams bring the specialized expertise, flexibility, and performance you need to succeed.

Ready to maximize your outsourcing ROI?
Get in touch with KDCI and let’s build a smarter, scalable future for your business.

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Offshore Staffing
Best Financial Specialist Outsourcing Firms in the Philippines for US Businesses
Discover the best financial specialist outsourcing firms in the Philippines that have helped US businesses achieve savings, efficiency, and stability.

For many businesses and local accounting firms, outsourcing is not just a backup plan, but a strategic venture that provides access to powerful technologies and a wide pool of specialized, cost-effective finance and accounting expertise. 

Previously, we’ve done a round-up of the best Philippine general ledger accounting firms, top accounts payable providers, financial management firms, and accounts receivable companies. If you’re now on the lookout for a reliable financial specialist, this round-up contains the best financial specialist outsourcing firms in the Philippines. Speaking of specialists, you can also hire high-performing credit controllers from the best credit control agencies in the Philippines

What Is A Financial Specialist?

Finance and accounting is one of the most commonly outsourced departments by US-based clients, driven by the complexity of regulations, scarcity of accountants, high cost of hiring American employees, and the need for technological innovation.

A financial specialist works with companies or individuals and performs tasks involving budget preparation and management, financial analysis, financial advisory and consulting, and market research. 

While most financial specialists have a bachelor’s degree in accounting, finance, or a related field, some may have a Master of Business Administration (MBA) — a one- to two-year post-graduate degree program. Financial specialists are also proficient in QuickBooks or any finance software program.

A strong grasp of accounting and finance concepts, as well as the ability to organize and present financial data, provide customer service, and thrive in a team environment are some of the most sought-after traits in a financial specialist.

Top 8 Financial Specialist Outsourcing Firms In the Philippines

The list below includes not only the best financial outsourcing companies, but also outsourced providers that offer complementary finance and accounting services — such as bookkeeping, payroll processing, management reporting, and taxation. 

1. Best Overall: KDCI Outsourcing

KDCI Outsourcing, or KDCI, is a leading BPO company nestled in Pasig City, Metro Manila. Since 2011, the firm has provided US-based businesses with comprehensive, tailored offshore staffing solutions with the overarching goal of bolstering operational efficiency, minimizing overhead, and empowering internal teams with high-caliber external expertise. 

Throughout its partnerships with brands, KDCI has successfully onboarded outsourced professionals, including graphic designers, customer support agents, content writers, accountants, and financial specialists. The company’s financial specialists, in particular, offer a caliber rivaling in-house talent, delivering precise financial analysis, accurate forecasts, comprehensive financial reporting, and well-managed budgets at cost-effective rates.

Their commitment to integrity ensures that all financial data is processed carefully and aligned with relevant laws and compliance standards — with KDCI’s data encryption protocols adding another layer of security for your peace of mind. 

KDCI’s financial specialists also excel in using AI and automation technologies to streamline their day-to-day financial tasks for faster turnaround times. Their proficiency and knowledge of FreshBooks, Microsoft Excel, ZohoBooks, and other leading finance software tools make them an integral asset to your outsourced financial services team. 

The beauty of collaborating with KDCI is that you can hire other outsourced accounting and finance roles, such as an accountant or finance manager, to complement your financial specialists. This ensures you have a complete offshore team that can handle most financial operations with ease.

As one of the top Philippine finance BPO companies for US businesses, KDCI is a great provider of end-to-end offshore financial services that drive not only cost savings but also innovation, compliance, and long-term collaboration. 

2. Best for Building Dedicated Financial Specialist Teams: MicroSourcing

MicroSourcing is an outsourcing company established by Philip Kooijman in 2006. Since its founding, MicroSourcing has grown from a humble 13-man firm to a massive company with thousands of employees in dedicated offshore teams that collaborate with hundreds of clients across various industries. 

It provides a wide range of outsourced job roles for accounting and finance departments, including accountants, bookkeepers, accounts receivable and payable specialists, and financial specialists. 

MicroSourcing has junior, intermediate, and senior financial specialists — who are all proficient in Finbox, Microsoft Excel, QuickBooks, and other finance tools. Those at the junior level have limited experience as a financial specialist, with only 12 to 24 months of professional experience under their belt. 

Their job responsibilities are simpler; they get in touch with debtors in case of overdue payments and read up on laws and regulations related to debt collection. Senior financial specialists also supervise juniors when creating customers’ payment plans. Juniors may use pre-approved guidelines for this task, too.

Intermediate financial specialists can handle more complex job responsibilities, bringing over four years of professional experience to the table. They provide financial advisory services, take charge of projects from start to finish, and execute company-aligned strategies. 

While senior financial specialists have similar job responsibilities to their mid-level counterparts, they boast over four years of work experience in their role, making them more suitable for high-level decision-making or project implementation.

Based on your business needs, budget, and preferences, MicroSourcing can help you build a scalable team of financial specialists with varying (or similar) levels of seniority in around six weeks. 

With the company’s success-driven approach to outsourced financial services, MicroSourcing stands out as a reliable financial outsourcing company for US businesses seeking highly specialized, cost-effective offshore support for their finance department.

3. Best for Working With Seasoned Finance Professionals: Accubooks

Headquartered in Toronto, Canada and Makati, Philippines, Accubooks is a BPO company with a global client base and a suite of finance and accounting outsourcing services. These services include financial analysis, financial reporting, payroll, bookkeeping, accounts payable and receivable, management reporting, and many more. 

Powered by an offshore team of senior certified public accountants (CPA), you can expect to work with high-performing professionals who are passionate about delivering stellar financial outsourcing services. Guided by Accubooks’ core value of integrity, every financial task — from creating financial reports to reconciling general ledger accounts — is performed in full compliance with US and international accounting standards.

Plus, the warmth and hospitality of Filipino CPAs make outsourcing less of an intimidating and transactional venture and more of a warm, supportive partnership between your internal and outsourced accounting and finance team. By working with Accubooks, you can enjoy a paperless environment where your financial data is digitally and physically safe from unauthorized disclosure. 

Accubooks stands out as a solid pick for businesses seeking the expertise of veteran accounting and finance professionals.

4. Best for CFOs and Accounting Practices: D&V Philippines

D&V Philippines is a company specializing in tailored finance and accounting outsourcing, backed by decades of experience and veteran CPAs from established Philippine educational institutions. It provides outsourced CFO (Chief Financial Officer) and professional outsourcing services. 

Aimed at CFOs with overwhelmed accounting departments, D&V Philippines’ CFO services provide additional offshore support in bookkeeping, management reporting, taxation, compliance, financial analysis, and the like. 

Alternatively, its professional outsourcing services are targeted at clients with financial auditing agencies and accounting firms, as well as practices that offer financial advisory and financial management services. D&V Philippines’ outsourced professionals supplement practices with specialized talent, offloading non-critical tasks from in-house teams and improving performance, compliance, and operational efficiency.

Furthermore, the company has offshore staff who excel in some of the following finance software programs and enterprise resource planning (ERP) systems:

  • Xero’s TaxCycle 
  • CCH Axcess
  • Intuit QuickBooks
  • Caseware
  • Microsoft Dynamics
  • NetSuite

Whether you’re a CFO or an owner of an accounting firm, D&V Philippines is an excellent choice for an outsourcing partner due to its highly educated, tech-savvy workforce and personalized outsourcing solutions.

5. Best for Forming Long-Term Offshore Teams: Emapta

Emapta is a B Corp-certified outsourcing company that builds dedicated offshore teams with the premise of integrating them into their clients' internal teams. Thanks to its decades-long experience in the outsourcing industry, Emapta has developed a deep understanding of its clients’ needs, providing them with tailored offshore outsourcing solutions that align with long-term business goals.

The firm offers outsourced finance and accounting roles for auditors, loan processors, payroll officers, tax accountants, financial analysts, and many more. These professionals undergo a strict hiring process to ensure you get world-class talent that aligns with your company’s values and culture. 

Requests for custom finance roles are available, too, so you can form your ideal outsourced financial services team. Unlike local hiring, Emapta can source and onboard Filipino offshore finance professionals into your team within a month, saving you time and money. With only a 2.4% voluntary attrition rate, the firm’s offshore finance teams promise stability, helping you maintain consistent service quality for the long haul. 

Overall, Emapta is a solid choice for clients who value the long-term consistency and excellent service quality that comes with high employee retention. 

6. Best for Scaling Finance Outsourcing Teams: Connext Global Solutions

Connext Global Solutions, also known as Connext, is a BPO solutions firm operating in Colombia, India, Mexico, and the Philippines. As a customer-centric service provider, Connext delivers world-class outsourcing services designed to meet the complex needs and goals of its clients. The company excels in outsourced customer service, back-office support, IT, healthcare, marketing, and financial services.

From bookkeeping to records monitoring, all of Connext’s financial services are built to support your business scaling efforts. If scaling your business is on the horizon, this outsourcing provider will leverage its knowledge of the finance industry as well as advanced AI technologies to source qualified finance expertise that further augments your offshore team’s performance during busy accounting periods.

Thanks to its round-the-clock IT team, robust IT facilities, and non-offshore data storage practices, Connext ensures that sensitive financial data is protected from data breaches, malware, and other online threats. 

All in all, Connext’s scalable outsourcing services and commitment to data privacy make this company a trustworthy BPO partner for businesses of all sizes. 

7. Best for Hiring World-Class Finance Professionals: Outsourced

Featured in KDCI’s round-up of the best cost accounting companies in the Philippines, Outsourced is a premium BPO company known for its ISO 9001 and ISO 27001 certifications — a reflection of its dedication to surpassing client expectations and standards as well as ensuring data security. Thanks to its rigorous, AI-driven hiring process, only the top 1% of candidates are chosen by Outsourced’s expert recruitment team

It offers full-time offshore accountants, bookkeepers, commercial analysts, compliance officers, financial analysts, and many more. With a retention rate above 98%, you’ll be working with high-caliber finance professionals who are as fiercely committed to Outsourced as they are to your business. These individuals have also mastered most, if not all, major accounting and finance software, such as FreshBooks, Xero, and Zoho.

They’re proficient with AI tools, too. For example, Outsourced’s financial analysts use Microsoft Power BI to simplify the generation of financial reports, whereas its bookkeepers streamline the process of organizing transactions with the help of QuickBooks. Their mastery of such tools helps them meet tight deadlines, avoid costly mistakes, and remain compliant with accounting standards.

As an elite BPO company that lives up to its premium services, Outsourced is recommended for high-octane businesses that prefer working with talented outsourced accounting and finance professionals.

8. Best for Financial Analysis: Booth & Partners

Booth & Partners is an outsourcing firm founded in 2013 that powers businesses with first-rate offshore solutions, promising cost savings, flexibility, security, and operational efficiency.  It hires, analytics, design, digital marketing, bilingual customer services, IT, and finance and accounting. 

The company’s offshore Filipino bookkeepers, payroll specialists, and accounts receivable and payable specialists are highly experienced in their respective roles. Apart from the day-to-day tasks associated with their role, these accounting professionals are also equipped with critical thinking and analytical skills needed for performing growth-driven analyses to help businesses achieve financial stability.

Overall, Booth & Partners is a reliable outsourcing provider for clients looking to augment their internal accounting team with exceptional talent from the Philippines. 

Work With KDCI Outsourcing’s Financial Specialists

Financial specialists are a must in every finance and accounting department. Because local specialists have higher paychecks, outsourcing this role becomes a cost-effective solution. 

At KDCI Outsourcing, we have financial specialists who can make sense of even the most complex financial data to help you make wise, data-driven decisions that yield stability and measurable results. We also offer end-to-end outsourced finance and accounting solutions to close skill gaps, so your internal team can focus on their core competencies. 

Experience world-class finance and accounting outsourcing support with KDCI. Contact us and schedule an appointment with our outsourcing experts today!

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