KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients and are involved in various cutting-edge e-commerce projects. We’re currently building a team that will be in charge of implementing automated processes as well as addressing the needs of KDCI. The new team should include an experienced and teachable Salesforce Administrator.
Customize and maintain Sales Cloud and Service Cloud applications.
Build automated process solutions through workflows, process builder and other applicable features.
Manage roles, profiles, sharing rules, workflows, groups and other features related to Salesforce Security.
Manage customer analysis and individual views, and other operations related requests and reports.
Troubleshoot issues in operations using debug logs and other monitoring tools.
Develops the training plans, materials, and documentation for SFDC end users.
Facilitates training to SFDC end users
Manage all sales related technical resources and migration of data into Salesforce.
Maintain database for integrity and accuracy including cleansing and duplicate record management.
Evaluate new releases of Salesforce to determine functional requirements and provide detailed information on how changes will apply to all affected departments/users.
Bachelor’s degree in Computer Science, Business Administration, Engineering or equivalent.
2-4 years of Salesforce Admin experience.
Experience with transacting business in multiple countries.
Self-directed individual who is a self-starter and able to lead multiple projects simultaneously.
Works well with a team.
Strong business process and analytical skills.
Dedication to customer needs, both internal and external.
Excellent time management skills.
Willing to work on any schedules.
Willing to work in Ortigas Center, Pasig City.
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Work Schedule: 5-day work week, night shift
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Annual Performance Evaluation
Referral Incentive Program
Company-sponsored Trainings and Seminars
Monthly Food Party
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KDCI Outsourcing is the leader in Philippine offshore staffing in the fields of creative design, digital marketing, eCommerce, back office support, and web development. With over 20 years of experience in outsourcing, we help our clients build and grow custom offshore teams that are fully dedicated to their business.