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Salesforce Administrator

Ortigas Center, Pasig City |
KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients and are involved in various cutting-edge e-commerce projects. We’re currently building a team that will be in charge of implementing automated processes as well as addressing the needs of KDCI. The new team should include an experienced and teachable Salesforce Administrator.

Responsibilities

  • Customize and maintain Sales Cloud and Service Cloud applications.
  • Build automated process solutions through workflows, process builder and other applicable features.
  • Manage roles, profiles, sharing rules, workflows, groups and other features related to Salesforce Security.
  • Manage customer analysis and individual views, and other operations related requests and reports.
  • Troubleshoot issues in operations using debug logs and other monitoring tools.
  • Develops the training plans, materials, and documentation for SFDC end users.
  • Facilitates training to SFDC end users
  • Manage all sales related technical resources and migration of data into Salesforce.
  • Maintain database for integrity and accuracy including cleansing and duplicate record management.
  • Evaluate new releases of Salesforce to determine functional requirements and provide detailed information on how changes will apply to all affected departments/users.

Requirements

  • Bachelor’s degree in Computer Science, Business Administration, Engineering or equivalent.
  • 2-4 years of Salesforce Admin experience.
  • Experience with transacting business in multiple countries.
  • Self-directed individual who is a self-starter and able to lead multiple projects simultaneously.
  • Works well with a team.
  • Strong business process and analytical skills.
  • Dedication to customer needs, both internal and external.
  • Excellent time management skills.
  • Willing to work on any schedules.
  • Willing to work in Ortigas Center, Pasig City.

Snapshot

Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Backoffice
Work Schedule: 5-day work week, night shift

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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