Salesforce Administrator

Ortigas Center, Pasig City
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KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients, and are involved in various cutting-edge e-commerce projects. We’re building a new team and we need Salesforce Administrator to complete it.

Responsibilities

  • Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
  • Maintain and customize Sales Cloud and Service Cloud applications.
  • Build custom reports, dashboards, and workflows.
  • Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
  • Develop training materials and provide training and support to SalesForce.com end users.
  • Maintain database for integrity and accuracy including cleansing and duplicate record management.
  • Manage all sales related technical resources and migration of data into Salesforce.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.

Requirements

  • Bachelor’s degree in Computer Science, Business Administration, Engineering or equivalent.
  • 2-4 years of Salesforce Admin experience.
  • Experience with transacting business in multiple countries.
  • Self-directed individual who is a self-starter and able to lead multiple projects simultaneously.
  • Team player.
  • Strong business process and analytical skills.
  • Focus on quality.
  • Dedication to customer needs, both internal and external.
  • Excellent time management skills.
  • Willing to work on any schedules.
  • Willing to work in Ortigas Center, Pasig City.

Snapshot
Location: Ortigas Center, Pasig City
Employment Type: Full-time
Department: Back-Office
Work Schedule: 5-day work week

Benefits

  • Medical & Dental Plan
  • SSS, Philhealth, and HDMF
  • Paid Sick Leave
  • Paid Emergency Leave
  • Convertible Vacation Leave
  • Maternity/Paternity Leave
  • Annual Performance Evaluation
  • Performance-based Bonuses
  • Overtime Pay
  • Holiday Pay
  • Night Differential
  • Referral Incentive Program
  • Company-sponsored Trainings and Seminars
  • Monthly Food Party

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